Learning Strategy for
[Course Name TBD]
Prepared by Learning & Development
June Smith, March 2006
Project Information
• Sponsor: Bob Smith, VP of Sourcing
• Client: same
• Client Department: Corporate
• Business Unit: Audience will include all business
units
Business Case
• Our off shoring efforts have saved Company more than $20M.
Associates need to understand and support our off-shoring
efforts in order for those efforts to be fully successful.
• Many associates will be traveling to India who have not been
there (or perhaps traveled anywhere internationally) before.
• Associates traveling to India must understand the Indian
culture and what to expect when traveling to India.
• It is critical that associates working remotely with our India
partners have the skills to successfully interact with
colleagues and others in India
Desired Behavior & Performance
• All associates taking this course – those traveling and those
working remotely – must be able to demonstrate a basic
understanding of the Indian culture and how (and why)
Company does business in India.
• Associates traveling to India must have a deeper
understanding of cultural business norms in India, be able to
adapt to the culture, and know what to expect while in India.
Content to be Included
The training course will include information on:
• General information about India
• Locations of our Indian offshore sites
• Similarities and differences in culture
• Actions to be taken prior to going to India
• Accommodations in India
• What Company and associate are each responsible for while
traveling to India
Learning Approach & Deliverables
Phase I
Timeframe
for Use
Goal
Method
Measuring/
Tracking
Phase 2
Mid-March to mid-June
Beginning mid-June
Information transfer
New skills and
competencies
PowerPoint reviewed in
1:1 sessions
E-Learning and instructor
led experience
Tracking of participation
Participation tracking;
Level 1 evaluation;
Knowledge testing
Learning Approach & Deliverables Phase 2
Executive
Message
1.
Executive Message
>
Email introduction to the curriculum;
reiterates importance of preparing for
working with offshore partners
2.
E-Learning: “Understanding India”
>
Self-paced, interactive online class
>
Includes activities and self-checks
throughout
>
Successful completion required before
participating in small group experience
E-Learning
(online class)
Instructor-Led: “Experiencing India”
>
Small group, classroom session (use of
virtual classroom as back-up)
>
Focuses on application of information
learned in e-learning
>
Includes discussion, role play, Q&A
Instructor-Led
Experience
3.
4.
Available Tools and Resources
>
E-learning (can be re-visited as needed)
>
Resource page
>
Mentor/buddy (tbd by client)
Available tools
and resources
Approach & Deliverables: Metrics/Tracking
• Tracking of completion (both e-learning and instructor-led)
• “Level 1” Evaluation
> Measures associate reaction to the learning and used to
adjust courses in the future
> To be completed for both e-learning and instructor-led
• “Level 2” Evaluation
> Measures associate knowledge via tests
> To be completed for e-learning portion
Out of Scope
• Tracking of travelers and creation of exception reports (this
will be completed by the Sourcing office)
Communications, Support & Roll-Out
• Sourcing Office will include course information in materials
send to all travelers.
• L&D will include an “ad” for the e-learning course in the
rotation on the L&D website.
• Sourcing office will follow up as needed with travelers to
ensure completion of both courses.
Assumptions
• Content for the e-learning will be taken from the PowerPoint
currently in use; this PowerPoint contains all needed content,
and is accurate.
• E-learning must be structured so that it can be completed in
small chunks and used as a reference after completion.
• Learning Consultants will facilitate the instructor-led experience.
• Instructor-led experience must be scalable.
• Learning will include Company associate experiences, including
quotes, video, and still photos; these items will be provided by
the client.
Risk Factors
• Timeline for completion is very tight; if reviews and approvals
are not turned around very quickly by stakeholders, the
project will not be completed on time.
• The timeframe allows for only a limited amount of interactivity
in the e-learning course; this reduces the effectiveness of the
course (although minimally).
Milestones
•E-learning Storyboard Review
5/12/06 – 5/18/06
•E-learning Knowledge Check Review
6/2/06-6/6/06
•E-learning Course is Live
6/28/06
•Instructor-Led Course Review
6/21/06-6/22/06
•Instructor-Led Course is Live
6/29