Alcatel 8690 Application Server August 2002 AGENDA OSP - Open Services Platform SMS - Service Management System SCP - Service Control Point SCE - Service Creation Environment Alcatel in NextGenNetworks OSP Hardware Architecture Sample Services 8690 Application Server — 2 All rights reserved © 2002, Alcatel OSP - Open Services Platform 8690 Application Server — 3 All rights reserved © 2002, Alcatel OSP in the Network OSP SCE Provisioning Data Netra servers OSP SMS Master database & auditing Provisioning gateway Service deployment & management SCP data synchronization Platform and service monitoring, alarming, and reports SIB development Script Creation Service Deployment Netra servers OSP SCP/ App Server Ethernet Service processing local db management alarming & statistics to SMS Netra servers OSP SN SS7/C7 OSP SCP/ App Server OSP Media Server Netra servers Combines functions of SMS, SCP, and IP & eliminates need for AIN triggers in switches Play announcements Gather data/voice Speech recognition Fax T1s to SSPs 8690 Application Server — 4 STP/ Sig Server All rights reserved © 2002, Alcatel T1s STP/ to SSPs Sig Server Open Software Architecture Internal Application Server Toolkits External Application Server HTML, WAP, XML Product Creation Service Management Network Management Corba, SNMP, FTP Parlay, Jain,OSA, SIP, XML Service Creation Open Services Platform Self Activation Self Management User-Service Interaction H323, SIP, Radius, Diameter, ... ISUP, INAP, CAMEL, MAP, IS41 Softswitch S12/E10 AXE-10 DX 200 EWSD SSP 8690 SSP SSP SSP Application Server — 5 DMS SSP 5ESS System X SSP SSP All rights reserved © 2002, Alcatel MultiMedia Softswitch Access Server Major Characteristics of OSP > Very fine control of service configuration • > Very rich set of statistic gathering and display tools • > Platform level & Service level Open Interfaces for Back Office and External Services • • • • • > Services can be allocated to specific processors in multi processor servers CORBA SNMP FTP JAVA PARLAY IN Tickets (analogous to CDRs) • • • • • SMS access SMS actions SCP/App Server - per call SCP/App Server - per feature invocation Records are stored in a file and transferred to a billing system via FTAM or FTP 8690 Application Server — 6 All rights reserved © 2002, Alcatel OSP Major Components SMS - Service Management System 8690 Application Server — 7 All rights reserved © 2002, Alcatel Management of IN SMS Coverage SMS Data base management Provisioning Technical data Administrative data Management & Statistics Service Management Fraud detection Alarm handling Statistics, Business analysis Service Modification on-line Service customization Download & Distribution of new service programs 8690 Application Server — 8 All rights reserved © 2002, Alcatel Access control & Security Operator access Subscriber access Computer access Multi skill / Multi domain Filtering & Integration Data filtering Call ticket delivery Billing center (BSS) Customer Care Center (BSS) Operational Support (OSS) Provisioning Back Office System Direct I/F CORBA SMS Web Provisioning IP Ntwk Mediation Device CORBA • For direct SMS interface, CORBA IDL is provided • Mediation Device translates between customer schema and SMS schema • For Web based access, provisioning screens are provided 8690 Application Server — 9 All rights reserved © 2002, Alcatel Management Access SMS operators I control my service profile and behavior. Service Subscriber External Service Management and Provisioning Service Provider Common Provider Access Manager External Infrastructure Management Java, CORBA, SNMP, FTP, Command Line SMS Intelligent Network 8690 Application Server — 10 I control who does what, when and where. I keep the network going. I provision and control the service. All rights reserved © 2002, Alcatel Management Access SMS access using JAVA 8690 Application Server — 11 All rights reserved © 2002, Alcatel On-line Service Customization Example: Routing Tree 8690 Application Server — 12 All rights reserved © 2002, Alcatel Statistics 140000 120000 busy 100000 congestion 80000 no_reply 60000 other_failure 40000 premature_release 20000 answ ered busy MAY MAR JAN NOV SEP no_reply JUL 0 premature_release Example: International VPN 8690 Application Server — 13 All rights reserved © 2002, Alcatel OSP Major Components SCP - Service Control Point and Application Server 8690 Application Server — 14 All rights reserved © 2002, Alcatel Release 2.x References > > References • In commercial operation with more than 90 operators world-wide • Installed capacity ranges from few CAPS up to 2800 CAPS (Call Attempts Per Second) • From 2 Servers up to geographically distributed configurations with 26 servers • Prepaid systems with 10,000,000 subscribers for mobile and 25,000,000 for fixed) Commercial Platform Benchmarking Example: Singtel • > Location Portability and Calling Name Service running – on 3 SCF servers and 2 signalling servers – sustained 660 CAPS during 82 hours – Call success rate 99.99996615% Burst traffic • Mass calling service Telstra: from 100 CAPS to 660 CAPS in 1 minute 8690 Application Server — 15 All rights reserved © 2002, Alcatel SCP/AS - Flexible Configuration SMS BEP 1 BEP 2 BEP 3 SMS BEP 4 BEP 5 BEP 1 FEP1 FEP 1 FEP 2 FEP 3 SCP1 SS7 links FEP 4 SCP2 Distributed Front End Processor Communication Stack Back End Processor Service Logic (SCF) Service Data Handling (SDF) 8690 Application Server — 16 BEP 2 FEP 2 All rights reserved © 2002, Alcatel Replicated Monolithic FEP Architecture Functions: FEP Process > Application identification > distribution • FEP Manager > load sharing+ resilience • load sharing • active/stand by Distribution Table App id Events from platform (SEP up,SEP down, BEP down,...) 8690 Application Server — 17 SEP id State Rate ... 241 1 Active 25% 241 2 Active 25 % 243 5 Stand- 8 by 0 > load control • % All rights reserved © 2002, Alcatel dynamic filter • alarm generation BEP Architecture To SMS BEP manager IN Defense process Application 1 Application 2 DPE service manager service manager Update alarms & statistics Oracle Snapshot process Ora SEP SEP proc proc shm shmdb server shm Prepaid Credit Regs & Deregs 8690 Application Server — 18 Oracle Process Oracle Process from SMS All rights reserved © 2002, Alcatel ora OSP Major Components SCE - Service Creation Environment 8690 Application Server — 19 All rights reserved © 2002, Alcatel Service Creation Process Windows NT Platform SDE SCE Objects Generator SIBS Libraries Port to Events Statevents Production SCE Platform Editor Service Production Sun Solaris Platform -compile package 8690 Application Server — 20 Sun Platform All rights reserved © 2002, Alcatel -generate .tar files Creation of Services > New services can be gracefully introduced without impacting the availability of existing platforms > Customers can extend the protocols using the tools providing with the programmable protocol layer PARLAY Gateway JAVA Service Logic Interpreter (SLI) SIBB Library SIP based VoiceXML, SOAP, etc. Custom SIBB Library Programmable Protocol Layer DB API AIN 0.X ANSI-41 CS1 Camel Third Party Software LDAP Megaco SIP RADIUS TALI Telecom Platform Solaris Created applications supported via Parlay, JAVA and SIP 8690 Application Server — 21 All rights reserved © 2002, Alcatel Training Headlines > SCE tool > Script editor tool > Script generation > Service production 8690 Application Server — 22 All rights reserved © 2002, Alcatel SCE Tool 8690 Application Server — 23 All rights reserved © 2002, Alcatel SCE main window Open an exisiting service Launch script editor 8690 Application Server — 24 Launch service production All rights reserved © 2002, Alcatel Launch emulator Script Editor Tool 8690 Application Server — 25 All rights reserved © 2002, Alcatel Introduction > Service script • • • A service script is a sequence of linked sibs that define the service logic The script is divided in pages. Each page has a grid of 30 rows and 30 columns. The intersection of a row and column is called state or cell The script can be divided in subscripts: – – – – subscript 0 (default) subscript 1 ... subscript 8 8690 Application Server — 26 : pages from 001 to 099 : pages from 100 to 199 : pages from 800 to 899 All rights reserved © 2002, Alcatel Script Editor tool (I) > Main window state 001001002 8690 Application Server — 27 All rights reserved © 2002, Alcatel Script Editor tool (2) > Service script and component palettes • sibs • macro sibs • connectors 8690 Application Server — 28 All rights reserved © 2002, Alcatel Script Editor tool (3) > Macro sibs • Special script page that groups a set of sibs which may be called several times in the service script 8690 Application Server — 29 All rights reserved © 2002, Alcatel Script Editor tool (4) > Connectors • Used to link script pages 8690 Application Server — 30 All rights reserved © 2002, Alcatel Tips > By right clicking on sib’s icon, we can perform several actions: edit SIB parameters, run SIB’s help… > To reverse the output legs of a sib: • • press Ctrl and left click on one output leg left click on the other output leg 8690 Application Server — 31 All rights reserved © 2002, Alcatel Toolbar Button Button Description To create a script To open an existing script To save the script To print the script To display the SIB palette To write a comment to a SIB. When the button is clicked, the “Add unlimited comment” appears Description To read a comment from a SIB When the button is clicked, the “Read unlimited comments” window appears To go to the previous page in the same script To select a page in the same script To go to the next page in the same script To go to the previous script in the same service To select another script in the same service To go to the next script in the same service To switch between a macro page and the script 8690 Application Server — 32 All rights reserved © 2002, Alcatel Script Generation 8690 Application Server — 33 All rights reserved © 2002, Alcatel Script generation > Code generation • Code generation menu Start generation (F5) • When generation is complete, close the Generation window and save the service script You can review the traces or the errors of the source code generation by selecting: Code generation menu View generation result submenu Generation traces/errors • 8690 Application Server — 34 All rights reserved © 2002, Alcatel Service Production 8690 Application Server — 35 All rights reserved © 2002, Alcatel Service Production window 8690 Application Server — 36 All rights reserved © 2002, Alcatel Platform plug-ins > List of platform plug-ins – Database dimensioning – GUI for service management – Statistic – Event/alarm – Operator messages – Configuration-Compilation-Link on SCE factory – Access 8690 Application Server — 37 All rights reserved © 2002, Alcatel Operator messages plug-in > This plug-in does not require any user intervention. It only creates a list of commands to insert in message table (pfmconfig service) the messages that can be issued by the service GUI’s > Result files are stored in <prod_path>\lib\platform folder\smp 8690 Application Server — 38 All rights reserved © 2002, Alcatel Alcatel in NextGenNetworks 8690 Application Server — 39 All rights reserved © 2002, Alcatel Media Functions Typical NextGen Network Elements -play messages -collect digits Translation Services -FAX -conference calling Application Server Media Server -number to IP address -number to gateway -SIP address to no./gateway SIP Phones SIP Phone Support Proxy Server -routing trees Signaling SS7 to IP Gateway Redirect Server -registration srvr -TALI IP Network -dial plan master ENUM Server -presence server Softswitch -basic services -knows SIP owners Cable Modem Srvr Media -PSTN signaling support Gateway IP to PSTN Gateway -redirects to internal/ PSTN Master -number to gtwy xltn -supplies IP address 8690 Application Server — 40 PSS Server Gateway Controller other DSL Server Master SIP Locator external gateways -M2PA Access Proxy All rights reserved © 2002, Alcatel -communications to other -H.323 to TDM softswitches/networks -RTP to TDM -access to PSTN Alcatel SIP Architecture Genesys Call Center 8690 Application Server -SIP Proxy Server -SIP Redirect Server OSP MMAS DSLAM DSL Modem PSS 5742 SIP RADIUS ATM PC Phones SIP RTP SIP Multiservice Switch Router RT P RTP H.248 SIP SIP RTP IP 7510 Media Gateway SIP Phones TDM 5020 Softswitch Exchange POTS Phones 8690 Application Server — 41 8688 Media Server/ Intelligent Peripheral SS 7 ISUP All rights reserved © 2002, Alcatel OmniPCX IP PBX Business Phones Transition Elements SCE > > > Can start with Transition SCP and Media Server that support SS7 and TDM Add IP support during network migration Eventually drop SS7 support when fully migrated SMS 8690 App Srvr Transition SCP Transition Intelligent Peripheral TDM SCP TDM Netwk TDM Switch 5ESS, 4ESS 8690 Application Server — 42 8688 Media Server Softswitch IP Network Media Gateway TDM Intelligent Peripheral TDM STP All rights reserved © 2002, Alcatel > Elements minimized > Startup investment minimized > Opex minimized > Migrate as growth demands The 8690 Application Server in IP Networks SCE TDM STP SS7 SMS IP SCP (8690 Application Server) SIP TALI or M2PA SIP IP Network Edge STP/ Signaling Server TDM Network 8690 Application Server — 43 Alcatel Softswitch SIP Intelligent Peripheral (8688 Media Server) All rights reserved © 2002, Alcatel Media Gateway The 8688 Media Server in Packet Networks Announcement Lab TDM STP IP SCP (8690 Application Server) SIP SIP Alcatel Softswitch RTP SS7 RTP T1/E1/ISUP TDM Network 8690 Application Server — 44 IP IP Network SS7 Edge STP/ Signaling Server SMS Intelligent Peripheral (8688 Media Server) All rights reserved © 2002, Alcatel Media Gateway Samples of NextGen Services > 1. Internet Video Conferencing > 15. Internet Line Overflow > 2. E-Mail Delivery of Voice Mail > 16. Web Page Billing Access > 3. Virtual Secretary > 17. Personalized Routing > 4. Self Provisioning of Services > 18. Instant Messaging > 5. Meet Me Conferencing or Conferencing on Demand > 19. Virtual University > 20. Mobility > 21. Multimedia Mail > 22. Kiosk Kalling > 23. Gil's Telemarketing Handler > 24. Advertising While You Wait > 25. Web-based Phone Service > 26. Proximity Monitoring Service > 27. Geographical Location-Based Services > 6. Web-based Conference Control > 7. Click to Talk > 8. Internet Call Waiting > 9. Internet Call Through > 10. Mixed Environment VPN > 11. Universal Help Service > 12. Business Call an Expert > 13. Forward to Net > 14. Virtual Business Line 8690 Application Server — 45 All rights reserved © 2002, Alcatel OSP Hardware Architecture 8690 Application Server — 46 All rights reserved © 2002, Alcatel Sun Netra Servers 4U 6U Netra 20 Server * 1 or 2 UltraSparc III CPUs (750MHz) * Up to 8 GB RAM * 2x 36GB disks * DAT and CD ROM * 3 Alarming Contacts - Critical - Major - Minor - SW controlled * 4 PCI slots (3 full, 1 half) * 6 Ethernet ports (5 via QFE card) 770 Watts Max Pwr Diss 9 Amps DC Nominal 8690 Application Server — 47 Netra t 1400 (DC) Netra t 1405 (AC) * 1 - 4 UltraSparc II CPUs (440MHz) * Up to 4 GB RAM * 4x 36GB disks * DAT and CD ROM * 3 Alarming Contacts - Critical - Major - Minor - SW controlled * 4 PCI slots * 5 Ethernet ports (4 via QFE card) All rights reserved © 2002, Alcatel Telco Grade Netra Servers > Netra 20 and t 1400 are NEBS level 3 certified > Netra 20 is used for • • • > FEP IP-SU or SCP Monolithic (medium capacity) SMS for medium networks Netra t 1400 has been certified for high processing power and disk capacity needs • • • BEP IP-SU or SCP Monolithic (high capacity) SMS for large networks 8690 Application Server — 48 All rights reserved © 2002, Alcatel Solaris NEBS Frame > NEBS / -48V Offering in Telecom frame • Includes visible and audio alarm indicators > Includes redundant autosense 10/100Mbps Ethernet hubs > Includes latest Alarm System • • Supports SNMP reporting of hardware alarms Supports sensing of Netra alarm contacts > Incorporates new Power Distribution Unit with breakers instead of fuses > Cabinet covering enhances appearance and resistance to environment hazards > Access doors compliant with all telco standards > Universal cabinet for hard floor or raised computer floor mounting (full top or bottom cable access) 8690 Application Server — 49 All rights reserved © 2002, Alcatel NTF Frame Layout ALARM TERMINAL SERVER NTF Frame > Blank Panel PDU A Blank Panel PDU B 19” by 40” deep Blank Panel AIScout-2 Remote Access / Alarm server Telect PDUs SHELF 7 > Front to rear cooling SHELF 6 > Louvered doors > Integrated alarm & remote access server SHELF 5 DISK ARRAY A DISK ARRAY B Workstation Keyboard/Monitor SHELF 4 > Fused PDUs SHELF 3 > Integrated keyboard, monitor, craft server SHELF 2 2 D130 disk arrays (SMS data) Craft server and keyboard / monitor drawer 1 - 8 generic slots - up to 8 Netra 20 servers - up to 5 Netra t 1400 servers SHELF 1 > NEBS Level 3 • System testing planned 4Q2002 - 1Q2003 8690 Application Server — 50 SHELF 0 ETHERNET SWITCH 0A ETHERNET SWITCH 0B ETHERNET SWITCH 1A ETHERNET SWITCH 1B Blank Panel All rights reserved © 2002, Alcatel Intra-system LAN switches Ethernet I/O DSX (optional) OSP Frame: Netra t1400 Loaded Example - SCP ALARM TERMINAL SERVER Blank Panel Breaker Panels PDU A Blank Panel PDU B Blank Panel ON FAULT ALARM 1 STBY ALARM 2 SUPPLY A SUPPLY B POWER U U SYSTEM Sun U U U U U U BEP A t1400 microsystems Netra TAPE CDROM t 1400 Configuration includes: ON FAULT ALARM 2 SUPPLY A SUPPLY B POWER SYSTEM U U Sun U U U U U U BEP B t1400 ALARM 1 STBY microsystems Netra TAPE CDROM t 1400 DISK ARRAY A DISK ARRAY B Workstation Keyboard/Monitor -two FEPs (max 96 SS7 links) -two BEPs (typically 600 CAPS) -two SMSs (active/standby) SMS A SMS B Note: Mate would not require SMSs ON FAULT ALARM 1 STBY ALARM 2 SUPPLY B POWER SYSTEM U U SHELF 2 Sun U U U U U U FEP A t1400 SUPPLY A microsystems Netra TAPE CDROM t 1400 ON FAULT ALARM 1 STBY ALARM 2 SUPPLY A SUPPLY B POWER U 8690 Application Server — 51 SYSTEM Sun U U U U FEP B t1400 U U U microsystems Netra TAPE CDROM t 1400 ETHERNET SWITCH 0A ETHERNET SWITCH 0B ETHERNET SWITCH 1A ETHERNET SWITCH 1B Blank Panel All rights reserved © 2002, Alcatel Redundant 100Mbps switches OSP Frame: Netra 20 Loaded Example - SCP ALARM TERMINAL SERVER Blank Panel PDU A Blank Panel PDU B Breaker Panels Blank Panel BEP A BEP B Configuration includes: SMS A -two FEPs (max 96 SS7 links) DISK ARRAY A DISK ARRAY B Workstation Keyboard/Monitor -four BEPs SMS B -two SMSs (active/standby) BEP D Note: Mate would not require SMSs BEP C FEP A FEP B ETHERNET SWITCH 0A ETHERNET SWITCH 0B ETHERNET SWITCH 1A ETHERNET SWITCH 1B Blank Panel 8690 Application Server — 52 All rights reserved © 2002, Alcatel Redundant 100Mbps switches OSP Frame Physical Dimensions 19” 40” ALARM TERMINAL SERVER Max Power Draw: 5375 W @ -48V (112 A) Blank Panel PDU A Blank Panel PDU B Blank Panel ON FAULT = Four 30A Power Feeds ALARM 1 STBY ALARM 2 SUPPLY A SUPPLY B POWER U U U U U Netra t 1400 Weight: SYSTEM Sun U U U microsystems Netra TAPE CDROM t 1400 ON 84 lb. each FAULT ALARM 1 STBY 82.9” ALARM 2 SUPPLY A SUPPLY B POWER U SYSTEM Sun U U U U U U U microsystems Netra TAPE CDROM t 1400 DISK ARRAY A DISK ARRAY B Workstation Keyboard/Monitor Netra 20 Weight: 60 lb. each SHELF 2 SHELF 1 SHELF 0 ETHERNET SWITCH 0A ETHERNET SWITCH 0B ETHERNET SWITCH 1A ETHERNET SWITCH 1B Blank Panel 8690 Application Server — 53 All rights reserved © 2002, Alcatel Service Descriptions 8690 Application Server — 54 All rights reserved © 2002, Alcatel Services Sampling > Calling Card/Prepaid Card > Virtual Private Network > Enhanced 8xx Service > Expanded Account Code > Crossover Service - Work At Home • uses elements of both TDM and NextGen Networks 8690 Application Server — 55 All rights reserved © 2002, Alcatel Calling/Prepaid Card 8690 Application Server — 56 All rights reserved © 2002, Alcatel Calling/Prepaid Card Services Traditional Calling Card TRADITIONAL CC/PPC Subscription based Business people Travelers Families, students, etc. Intelligent Network Bill Card number = 123456 PIN code = **** Card holder = John Smith 8690 Application Server — 57 All rights reserved © 2002, Alcatel Card number = 123456 Card holder = John Smith Credit limit = $100.00 Current bill = $7.75 Branding, Graphics, Sponsoring > Marketing is the key issue to success > Create and penetrate brand name • Company Promotion together with offered services • Position card as the ‘one and only’ > Create a ‘market’ for used prepaid calling cards • Card Artwork/graphics may become a collector’s item > Recover (part of) card production and distribution cost through publicity and/or sponsoring… 123456 JOHN SMITH 123456 Colonel John Doe Value $10.0 123456 Value $10.00 123456 Value $10.00 8690 Application Server — 58 All rights reserved © 2002, Alcatel AuthCard Level *3* Calling Card Service Call Flow SSP SSP AIN 0.2 Messaging SCP SCP Info_Analyzed Send_To_Resource SSP Queries SCP for further instructions to Setup process CCN call SCP instructs SSP to connect to IP for user data input IP prompts user and collects data (Card #, PIN, Account Code, etc.) Disconnect IP sends all user data input to SCP for Resource_Clear (RC) further processing. Analyze_Route SSP disconnects IP SCP sends final routing information to SSP The user can re-originate a second call with Reorigination the previous user input data (Card #, PIN). Info_Analyzed 8690 Application Server — 59 SRP IP All rights reserved © 2002, Alcatel Provide_Instructions User Interactions AIN Send-To-Resource Alcatel SCP AIN Functionality SEND-TO-RESOURCE/RESOURCE CLEAR AIN 0.2 Switching System Alcatel IP BENEFITS: ALLOWS CALLS TO BE SENT TO A DEVICE FOR SPECIALIZED HANDLING: DEBIT CARD SERVICE CUSTOM ANNOUNCEMENTS COMBINE SERVICES ON FEWER VOICE RECOGNITION PLATFORMS VOICE MAIL ELIMINATE MULTIPLE QUERIES OPERATOR ASSISTANCE 8690 Application Server — 60 All rights reserved © 2002, Alcatel Calling Card Services Prepaid Calling Card (PPC) Card number = 123456 Current credit = $7.75 PREPAID CALLING CARD ‘Buy and Call’ Mass use Promotion and gifts City visitors, etc. Option to Recharge Intelligent Network Card number = 123456 Value = $10.00 8690 Application Server — 61 All rights reserved © 2002, Alcatel PPC Service Flow Start service End service Welcome announcement Input account parameters parser Input destination & ABD Origin & Destination screening Remaining credit/time Message Yes message Publicity Message No Follow-on call Present User Menu Remaining credit message CONNECT BUSY/NO REPLY Call Setup B-party release To call To menu Message recording CONVERSATION Real time credit check A-party release To menu choices Credit exhausted Mandatory 8690 Application Server — 62 Enable/Disable possible All rights reserved © 2002, Alcatel AIN Features for PrePay Support Alcatel SCP > New Triggers • • • • • > Operator Services Specified Carrier Trigger O_Disconnect_Called event request O_Disconnect_Called event request message Support of Office-based Triggers for IMTs New Extension Parameters • Reorigination flag • Reorigination count • Original dialed SAC • Collect-called-number flag > AIN Switch - Low balance and tone - Forced disconnect timer & tone - IN user-defined data - CCN simultaneous-use flag New Billing Types for Charge Number Parameter • Debit Card • Calling Card • User Defined Bill Types 8690 Application Server — 63 Debit Card Platform All rights reserved © 2002, Alcatel Operator Services Selected Service Details Virtual Private Network 8690 Application Server — 64 All rights reserved © 2002, Alcatel Virtual Private Network Headquarters (HQ) East Coast (EC) Branch South East (SE) Branch West Coast (WC) Branch IN PSTN VPN Tables - virtual network - feature tables - subgroup tables 214 912-3123 Off-net Access 8690 Application Server — 65 Card Access All rights reserved © 2002, Alcatel Remote Access VPN Service Features … AND MORE FEATURES ... VPN On-Net Range Privileges VPN Off-Net Customized announcements Time dependent call Customized supp. Codes screening Off-Net overflow Forced On-Net Virtual On-Net Authorization Codes Calling Card Access to VPN Variable length dialing plans 8690 Application Server — 66 Range provisioning Sub-networks Wireless Access Centrex ANI All rights reserved © 2002, Alcatel Selected Service Details Enhanced 800 Service 8690 Application Server — 67 All rights reserved © 2002, Alcatel Enhanced 800 Service East Coast (EC) Branch Headquarters (HQ) South East (SE) Branch Statistics West Coast (WC) Branch Service Management Bill 800 / 888 time 9 am - 4 pm EST4pm - 9am EST IN Origin 972 214 303 303 PSTN 972 223-2424 8690 Application Server — 68 HQ SE HQ EC 214 912-3123 WC WC WC WC 303 216-9189 All rights reserved © 2002, Alcatel 303 216-9190 Enhanced 800 Service Features … AND MORE FEATURES ... Origin dependent translation Call rerouting (busy, no reply) Time dependent translation Call queuing Day type dependent Customized announcements translation Traffic dependent translation Information dependent translation (user prompter) User PIN control Routing tree scheduling 8690 Application Server — 69 Mass calling Percent Allocation PIN management (provider & subscriber) Service statistics (provider & subscriber) Customer profile management All rights reserved © 2002, Alcatel Expanded Account Code 8690 Application Server — 70 All rights reserved © 2002, Alcatel Expanded Account Codes 800 Based Calling Card Account Codes Expanded up to 24 Digits in Length SSP IP SCP Notes: Info_Analyzed (N00) Trigger: Specific Digit String Send_To_Resource Destination Number of IP SCPID + Correlation ID (up to 16 Digits) Setup Provide_Instructions User Interactions Disconnect Resource_Clear (RC) Play Announcement Collect PIN, If PIN is valid, collect Destination Number Collect Expanded Account Code Validate Expanded Account Code Analyze_Route Translated Number 8690 Application Server — 71 All rights reserved © 2002, Alcatel Work At Home 8690 Application Server — 72 All rights reserved © 2002, Alcatel Network Requirements SCP TDM Switch 5ESS, 4ESS VPN database PSTN/NGN database B-party PSTN Network NGN IP Network PSS 5742 Radius client/server/ proxy Offsite Work Location VPN1 PC applications A-party My corp. PSS client Softphone 8690 Application Server — 73 Modem IP-Gateway 7300 ASAM All rights reserved © 2002, Alcatel VPN2 My ISP PSS portal screens Corporate My ISPLogin Advertisement click through click2dial click2dial My ISP Login 8690 Application Server — 74 Corporate Intranet Click2Dial All rights reserved © 2002, Alcatel Home Phone Options > POTS Phone • Uses existing PSTN network • No added phones in home office > SIP Softphone • Adds new phone to home environment • Simplifies direction of calls from co-workers • Calls from PSTN must go through a gateway > Both POTS and SIP Softphone • Use POTS phone for incoming calls • SIP Softphone for outgoing calls & calls from coworkers • No new network design required 8690 Application Server — 75 All rights reserved © 2002, Alcatel Work at Home/Offsite Scenario > Worker has decided to work at home or another location than primary office > Minimum configuration at new location: • > Computer, DSL, PSTN Phone and/or SIP Phone Worker uses PSS Client to sign on to PSS • PSS validates user • May use SCP for extra security > From PSS screen, worker selects office LAN (VPN1) > PSS sets up connection for worker on VPN1 • May optionally require further security validation • Worker is now on company network > PSS notifies SCP of worker logon to company network > SCP updates VPN telephony database with worker presence 8690 Application Server — 76 All rights reserved © 2002, Alcatel Work at Home Established > Calls from network to worker redirected to home office • • • > SCP VPN database contains new location Uses existing POTS phone at home location Worker interaction limited to logging in to company network; phone redirection is transparent Optional features • Voice Mail overflow may be directed to new mailbox – • • home mailbox, separate mailbox, or overflow elsewhere Worker hours may be logged via SCP (login, logout times) Calls from worker may be made via softphone on computer 8690 Application Server — 77 All rights reserved © 2002, Alcatel Other Possibilities... 8690 Application Server — 78 All rights reserved © 2002, Alcatel Additional Possible Services > ANI-Based Screening > Do Not Call/Disturb > Find Me > 700 PIC (Primary Interexchange Carrier) > Wake Up Call > Global Screening/Routing (country code, city code) > Mass Calling > Operator Services > Conferencing on Demand > Virtual University > White/Yellow Pages with click-to-dial 8690 Application Server — 79 All rights reserved © 2002, Alcatel www.alcatel.com