Conflict Resolution Program
UNDE National Executive Meeting
Nathalie Neault
DGADR
May 8, 2013
Outline
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Mandate and Vision
New Conflict Resolution Model
Current Challenges
My Priorities
Impact on Services
Conclusion
Mandate and Vision
Mandate:
To enable the Defence Team to resolve workplace
conflicts in a timely and effective manner through
Alternative Dispute Resolution (ADR) awareness,
education and interventions
Vision:
To continuously build conflict management within the
Defence Team and innovate our service delivery model
New Conflict Resolution Program Model
CMP
ADM(HR-Civ)
PM
Corp HQ
NDHQ
DCRP
FA
AA
CRC-A
RM
CRC-E
RM
CRC-C
RM
CRC-W
RM
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
ADR Prac
Mil Adv
(Capt)
Mil Adv
(MWO)
Mil Adv
(Capt)
ADR Prac
Atlantic Region
Halifax
(NS, NB, PE & NL)
Eastern Region
Ottawa/Gatineau
(QC, NCR & OUTCAN)
Central Region
Kingston
(ON less NCR)
Mil Adv
(Capt)
Western Region
Edmonton
(MB, SK, AB, BC, YT, NT & NU)
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Current Reality
Reduced Military Resources
 bulk of training cadre gone
 lack resources to provide training on weekends and evenings to Reserve units and
Cadets
Reduced FTEs
 9 of 25 remaining positions are vacant (36%)
 Increased travel for practitioners
Gaps
 Reallocation of key functions from positions affected by WFA
 Staff/Managers need training consistent with their responsibilities
 Administrative assistance
Service Delivery
 Revise our service delivery model (interventions and training)
Perceived increase in conflicts
My Priorities
Staffing
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Advertised selection processes for AS-05 and AS-06
Hired casuals as temporary measures
Requested to retain existing ADR trained military members pending one year
training of new members
Initiated training for managers consistent with their role and responsibilities
Data Collection System
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Developed a data collection system in latest version of Sharepoint
Piloting data collection system since April 1st, 2013
Looking at long-term options for case management system (Prot B)
Services
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Use available technology to innovate our services
Impact on Services
Interventions
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1-800 phone line in each region to access services
Service standards will change
Exploring the use of existing technology (DVCS and Centra Saba)
Education
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Targeted training will be prioritized
- Regular Force, Civilian, Reserve and Cadets
Exploring new technology for training (DL and in-class, Centra Saba)
Awareness
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Maintain contact with Defence community and stakeholders
Develop Communication Strategy and update website
Participate in local events when possible
Conclusion
• Continue to deliver professional services
• Full implementation by 1 April 2014
• Dynamic Concept of Operations