Group Members
Tayyaba Pervaiz
Amber Bashir
Khadija Basharat
Munaza Aslam
ORGANIZATIONAL
COMMUNICATION
COMMUNICATION
Communication is the process of
transmission of a message and
understanding of information
between two or more people; it
involves atleast two parties a
sender and a receiver.
ORGANIZATIONAL
COMMUNICATION
The communication within the
organization is called
organizational communication
THE VITAL LINK
In every part of business organization
communication provide vital link between
people and information.
Whether a newcomer to the organization or
a seasoned employee, you have
information that others need in order to
perform their functions…
…and others have information that is vital to
you.
The Communication Process
Noise
Decodes
Sender
Decodes
Channel
Encodes
Receiver
Encodes
Feedback
Classification of Organizational
Communication
It can be classified into four categories
i. Formal Vs informal
ii. Directional (Vertical, Horizontal, Diagonal)
iii. Levels
iv. Internal vs external communication
Formal Vs Informal Communication
Formal Communication Networks
Vertical communication
Horizontal communication
Diagonal communication
Informal Communication Networks
Grapevine
Social gatherings
Management by wondering around
Directional
Communication
•
•
Vertical
i. Downward
ii. Upward
•
Horizontal
•
Diagonal
U
p
w
a
r
d
Lateral
D
o
w
n
w
a
r
d
Levels Of Communication
Interpersonal communication
Group level communication
Organizational level communication
Inter-organizational level
communication
Mass communication
Internal Vs External Communication
Internal communication involves the
communication that exists within a company and can
take many forms. Key to the success of an
organization is communication from within.
External communication covers how a provider
interacts with those outside their own organization.
This may be with the public, employers, community
organizations, other training providers.
Communication Networks
A communication network is a series of
interconnected linkages. Together, these
linkages connect individuals or groups in
the communication process
Types Of Communication
Networks
Chain Network
Wheel Network
All-channel Network
One Way Vs Two Way Communication
Person A
Sender
1. Intended meaning
Person B
3.
Communication
channel
2. Encoding
10. Intended meaning
9. Decoding
(receiver)
One-way
communication
Receiver
4. Decoding
5. Perceived meaning
Sender
6. Intended meaning
Communication
8.
channel
7. Encoding
Two-way
communication
if B sends
feedback to A
Transactional analysis
Transactional analysis is a method that helps two
persons communicate and behave on the job in a
mature manner by understanding each other’s motives
It can help the leader answer questions such as “why
am I saying and what am I saying to this subordinate?”
and “Why is he saying and what is he saying to me?”
Ego States
The Ego state model say that we can understand our
inside world as consisting of three different areas which are
Parent, adult, child.
1.Parent:
We all have parental models in our heads that cause us to
act ,speak , think and gesture as the parental figures in our
childhood did.
2.child:
We all have had unique experiences of different events
which are the results of our reaction from the basis for our
child ego states.
3.Adult:
The adult ego state help us deal objectively with
reality , minimize regrettable actions and increase a
persons potential for success .
Barriers to Organizational
Communication
Communication is not always flawless and sometimes
tends to become ineffective because of some human and
technical barriers. These barriers may be classified into
four categories.
Intrapersonal factors.
Interpersonal factors.
Organizational factors.
Technological factors.
Intrapersonal Factors
Intrapersonal factors refer to elements within the
individual's personality.
Selective perception
Emotions
Preconceived ideas
Interpersonal Factors
Interpersonal factors play an important role when two
individuals communicate with each other in the
organizational setting.
Trust
Sender-receiver similarity
Selective listening
Organizational Factors
Organizational factors are the elements within the
organizational setting that either facilitate or act as barrier.
Hierarchical transmission
Group size
Spatial constraints
Technological Factors
Technological factors are elements in the medium, content
or the quantity of information that has to be passed on for
effective communication to take place.
Language and meaning
Non verbal cues
Channel effectiveness
Information overload
Overcoming the Barriers to
Communication
Set the goal of communication in advance
Use proper language
Encourage feedback
Develop a trusting climate
Select an appropriate channel
Avoid evaluative judgement
Listen to entire message
Provide appropriate feedback
Good communication is
stimulating as black coffee,
and just as hard to sleep after.