Blaenau Gwent Learning Zone
School of Business
Course Title: BTEC Extended L3 Diploma in
Creative Media Production
Course Tutor: Kelly Cleaves – Jones
Creative Media Production
Team Photos
2
Course Team Contact Numbers
Media staff room
01495 333092
Kelly Cleaves - Jones
Kelly.jones@coleggwent.ac.uk
Steve
stephen.hunt@coleggwent.ac.uk
Kelly Silverthorne
kelly.silverthorne@coleggwent.ac.uk
3
Kerys Welsh
kerys.welsh@coleggwent.ac.uk
Joe (media technician)
joseph.taplin@coleggwent.ac.uk
Campus Telephone Number: 01495 333000
Website: www.coleggwent.ac.uk
4
CONTENTS PAGE
Page 4
Welcome
Page 5
College Dates
Page 6
Who’s Who
Page 7
Course Details
Page 7
Additional support for full-time learners
Page 8
Assessment Information
Page 9
Learning Centre
Page 9
The Internet
Page 9
Careers
Page 10
Health & Safety
Page 11
Course Attendance and Punctuality
Page 12
Ethos
Page 13
Expectations of Learners
Page 14
Course Resource List
Page 15
and finally….
Pages 16 – 28 Learner Services
Support Information
5
WELCOME
Welcome to the School of business at Coleg Gwent, Blaenau Gwent Learning
Zone. The Campus is one of five Campuses across the former County of Gwent.
The Principal of the College is Jim Bennett who is based at our Headquarters at
Usk. The Campus Director is John Sexton and the Deputy Director is Bob Collier.
The School of business caters for a variety of full-time and part-time courses from
Public Services, IT to your chosen course media production.
We pride ourselves on friendly and helpful staff who will always try to assist with
your queries. We hope you enjoy your course, meet new friends and achieve
your qualification.
Throughout the year learners will have the opportunity to contribute to course
meetings which will assist us with the continuous improvement of our courses.
I would like to take this opportunity to wish you every success with your studies.
C. Hewitt
Cheryl Hewitt
Head of School
6
COLLEGE DATES
Autumn Term
Monday 3rd September 2012
-
Friday 21st December 2012
-
Friday 2nd November 2012
-
Friday 22nd March 2013
-
Friday 15th February 2013
-
Friday 5th July 2013
-
Friday 31st May 2013
Student Study Break
Monday 29th October 2012
Spring Term
Monday 7th January 2013
Student Study Break
Monday 11th February 2013
Summer Term
Monday 8th April 2013
Student Study Break
Monday 27th May 2013
7
BLAENAU GWENT LEARNING ZONE WHO’S WHO
John Sexton
Bob Collier
Campus Director
Deputy Campus Director
Paul Phillips
Julie Holt
Resource Manager
Head of Learner Services
Heads of School
Stephen Llewellyn
Cheryl Hewitt
Karen Roberts
Sandra Taylor
Suzanna Thomas
School
Technology
Business
Creative Studies
Care
General Education
Key Administration Staff
Helen Davies
Pat Dix
Debbie Cornfield
Jane Thomas/Catherine Cross
Gaynor Pinney
Ann Morgan
Kathryn York
Renée Williams
Nicola Walker
Patrick Evans
“
Ian Evans
Mike Sheehan
Learner Services Staff
Jackie Humphries
Kevin Arscott
Chris Beames
Julie Holt
Alison Southcott
Julie Sambrook
Deborah Jones
Reverend Andrew Morton
Nikki Draper
Nicola Michael
Rachel Griffiths
Nicola Michael
Enid Shillabeer
Jennie Dale
TBC
Examinations Officer
Finance Officer
Training Contracts Coordinator
Assistant to Directorate
Assistant to Resource Manager & Head of
Learner Services
School Admin Assistant (Technology)
School Admin Assistant (Business)
School Admin Assistant (Creative Studies)
School Admin Assistant (Care)
School Admin Assistant (Gen Ed)
Caretaker
Caretaker
Learning Centre Manager
Learning Advisor
Learning Advisor
HE Advisor
Essential Skills Leader
Careers Wales Advisors
Counsellor
Chaplain
Student Services Assistant
Student Services Assistant
Student Services Assistant
Student Services Assistant
Student Services Assistant
Learner voice Co
Student Union Campus President
8
COURSE DETAILS
BTEC Level 3 Creative Media Production
2 Year course
This is a practical course that will give you a understanding of the media covering radio
drama, drama, animation, advertising, filming, writing and photography .
As you carry out different activities, you will also develop skills in communication,
information technology, using number planning and teamwork.
Each tutor in the media team has a different specialist area; this will give you the opportunity
to develop new skills in a varied amount of different subjects.
You will be actively involved in filming, acting, making props/costumes, writing scripts,
creating storyboards, researching, stop motion animation, drawing, radio and much more.
All Coleg Gwent courses include a tutorial programme; this includes different activities that
you can get involved in as a group. There is no exam at the end of the course; you are
assessed throughout on coursework. More detail about this is included further on in this
handbook.
As a group and as a media department we will be organising educational visits that you are
expected to make every effort to part in
Additional support for full-time learners
In addition to assisting you to achieve your main course, we aim to give you skills which will
make you more employable or help you if you go onto further study. We provide an Induction
qualification which helps you settle onto your course and gives important information about
the course and the College. Through our tutorial system we develop your learning skills and
teach you to evaluate your own progress. You will cover areas relevant to your particular
course, along with topics which will allow you to broaden your knowledge and experience.
To be successful in work or College you need to develop additional skills. These include
communication, use of number, IT, working with other people, problem solving and continual
self-development. You may have GCSE English for example, but can you discuss a topic
confidently in a group? Can you apply the maths you used in school to day-to-day life? We
give you the skills to do this, and more, to ensure you have more to offer an employer or future
tutor than just your main course of study.
9
ASSESSMENT INFORMATION
Throughout your course you will be assessed in a range of ways, these include presentations, a
portfolio of work, educational visits, one 2 one tutorial and exhibitions.
Assessed work will be internally verified by another tutor to make sure the assessment
decisions are correct. An external verifier will then sample the work, usually at the end of the
year, before certification is awarded.
Deadline for Assignments
You must submit assignments on the dates set by the course team in the assignment
timetable.
If you are ill in the week an assignment is due, the assignment must either be delivered to the
College or posted.
NB
Remember to take a copy before posting. No excuses will be accepted for work that
has gone missing.
An extension for the assignment will only be given under special circumstance, which has been
agreed between the lecturer and the learner. Please notify your Personal Tutor if you have
problems or illness, which may prevent you completing an assignment.
If you find that you are behind with any assignments you must contact your Personal Tutor in
order to make a plan of action to help you complete your work. A formal progress review will
take place with your tutor each term.
The Assessment and Examination Appeals Procedure is available on the website, intranet and
in the Learning Centre.
10
LEARNING CENTRE
The Learning Centre is a place where you can find information, ask for advice on your studies
and produce your assignments. It provides you with an excellent environment for research and
private study.
The Learning Centre has a collection of books associated with your college course, as well as a
small range of fiction. A number of daily newspapers and a variety of magazines and journals
are also available. Information can also be accessed via the PCs, many of which are available as
a drop-in facility. Each PC has Internet access and facilities for word processing, using spread
sheets, databases, graphics software, CD ROMs etc.
All of the Learning Centre staff are there to support you by helping you locate resources and
assisting with tasks such as photocopying, laminating and binding. The Learning Advisors in
particular can also help you with advice on study skills and provide support in preparing the
assignments for your course.
THE INTERNET
All computing rooms offer Internet access for research to support your course. Use of the
Internet is monitored. Learners must comply with the IT User Policy and not abuse this facility.
Disciplinary action will be taken against anyone using the Internet inappropriately.
CAREERS
Information is available on higher education and career choices. The Careers Office is located
in the Learning Centre. If you would like to speak to a Careers advisor you can make an
appointment in the Learning Centre. The Careers Advisor will also be visiting all tutor groups
during the first term.
11
HEALTH & SAFETY
SAFE WORKING PROCEDURES
Purpose
These instructions have been produced to safeguard your health and safety. Read them
carefully. Make sure that you are aware of any hazards. Always follow safe working
procedures.
Remember, you have an obligation by law to take reasonable care of yourself and others and
not intentionally or recklessly interfere with anything provided in the interests of health, safety
and welfare.
Working Procedures
ALWAYS ASK IF THERE IS ANY DOUBT
Never use a machine or item of equipment until you have been shown the safe method of
operation.
Do not attempt any repairs to the equipment. Any fault should be reported to a member of
staff.
Make sure you are familiar with the emergency procedures for your area, as provided by your
tutors.
When you hear the fire alarm, please follow the Fire Action Instructions displayed in each
room.
No food or drink is to be taken into any of the work areas.
Personal Protective Clothing
Learners must wear appropriate PPE at all times when undertaking activities in a workshop.
Failure to bring PPE to College will mean that you cannot undertake practical work and will be
required to undertake theoretical activity instead.
Accidents
Report all accidents or the risk of an accident to member of staff immediately. The
accident/incident book is kept at the main Reception Desk, where staff will assist you in the
correct completion of any documentation.
12
COURSE ATTENDANCE AND PUNCTUALITY
It is essential that learners attend regularly and punctually so that they have every opportunity
to succeed. You are expected to be present 100% of the time.
If absence is unavoidable e.g. As a result of illness, please let us know as soon as possible.
Absences may affect your entitlement to any grants. You can do this by phoning
Mrs Kelly Cleaves - Jones on 01495 333092
or main reception on 01495 333000
Your personal tutor is there to support you. If you have any difficulties with attendance please
talk to her so that we can take steps to help you.
13
Ethos – the Core Values for Coleg Gwent
Coleg Gwent has a set of Core Values which sets out the behaviours it expects
from employees and learners. It can be summed up by the word ETHOS.
Our agreed set of core values and behaviours are:
Excellence in teaching and learning
Trust, honesty and respect for everyone
Higher achievement through innovation and collaboration
Opportunity and choice
Shared responsibility for success
You can find out more about this by visiting the Coleg Gwent website
www.coleggwent.ac.uk.
14
EXPECTATIONS OF LEARNERS
To ensure that the Campus is a welcoming, friendly environment, where all learners are able to
learn and progress, we expect all learners to adopt the following behaviours:-
Value yourself - take responsibility for yourself and your learning
-
Attend all classes on time as a priority, well prepared, with a positive attitude to
learning
-
Treat everyone with respect, as you would wish to be treated
-
Demonstrate appropriate behaviour at all times and respect the Campus environment
-
Promote a positive image of the college in the community as a whole
-
Actively seek expert advice and guidance and be willing to act on it
-
Celebrate your own success and that of others
Course Representative
Early in your course your Personal Tutor will ask you to choose a fellow student from your
course to be the Course Representative. This representative will attend the course review and
evaluation meetings once a term. These meetings will be attended by all of your tutors. At
these meetings the course representative will be asked to give the views of the course group
on how the course is going. By doing this you will be helping us with the continuous
improvement of our courses.
Drugs, alcohol and smoking
Please note that the use of drugs, alcohol or smoking is not tolerated on Campus. Learners
who appear to have been taking drugs or drinking will be asked to leave the premises. (We
have a policy of contacting the Police if drug-taking/possession is suspected). Learners
breaching College policies will be subject to disciplinary action.
ID Cards
Learners must carry ID Cards at all times. Any student not carrying an ID card will be asked to
leave the campus premises. You also need ID to access the Learning Centre or borrow books
etc.
15
COURSE RESOURCE LIST
EssentialColeg Gwent ID must be worn at all times
USB memory pen drive at least 16GB and one suitable for Mac & PC
Pen for every lesson
Notepad/diary
OptionalDigital camera with memory card (a phone camera will be fine)
Digital card reader (although we do have one you can use)
You are not required to wear a uniform at college, however we do expect you to wear
appropriate clothing. There is a strict policy that NO items of clothing with inappropriate
slogans/logo are to be worn.
16
And finally….
The Creative Media Course Team welcomes you to the Campus, we shall do our best to support
your learning and be available to assist with any difficulties that arise.
In order to successfully achieve your qualification your initial enthusiasm and commitment will
need to be sustained over the period of the course. The Creative Media Course involves a lot
of team work, you will soon learn the names of the staff and other learners, it is important to
think positively and consider others.
Sharing ideas and co-operation, particularly in practical work, is very important. The course will
give you plenty of opportunity to try new skills and to work as a team.
If you take advantage of these opportunities you will be developing the skills needed in your
career. Most employment opportunities involve working as a team, with a family or with other
staff members.
Good luck in your new course.
Kelly Cleaves - Jones
Course Tutor
September 2012
17
Learner Services
Support Information
2012-13
Contents
Page 16
Key People
Page 16
Summary of Contacts
Page 18
Support for Learners
Page 18
Tutorial Programme
Page 19
Learning Support
Page 20
Grants & Loans
Page 20
Travel
Page 20
Personal
Page 21
College Policies
Page 21
Student Charter
18
Key People
Campus Director
Deputy Director
John Sexton
Bob Collier
Campus Resource Manager
Paul Phillips
Head of Business
Cheryl Hewitt
Head of Care
Sandra Taylor
Head of Creative Studies
Karen Roberts
Head of Technology
Stephen Llewellyn
Head of Gen Ed
Suzanna Thomas
Head of Learner Services
Julie Holt
Student Services Assistant (s)
Nikki Draper
Sian Green
Rachel Griffiths
Nicola Michael
Enid Shillabeer
Learning Centre Manager
Jackie Humphries
Learning Advisors
Kevin Arscott/Chris Beames
H.E. Advisor
Julie Holt
Essential Skills Leader
Alison Southcott
Special Educational Needs Co-ordinator
Andrea Spiers/Phil Carter
Careers Advisor
Julie Sambrook
Counsellor
Deborah Jones
Chaplain
Revered Andrew Morton
Student Liaison Officer
Jenny Dale
19
Your Personal Tutor
Kelly Cleaves -Jones
Summary of Contacts
About
Finance,
Transport,
Grants
Personal/Hea
lth
Who to see
Learner Services:
Nikki Draper
Sian Green
Rachel Griffiths
Nicola Michael
Enid Shillabeer
College Counsellor:
Deb Jones on
Where
Reception
When
Throughout week
Drop-in and confidential
appointment system
Counselling
suite E22
Times TBC
See Reception for
appointments or
01495 333207
01495333000/3207
Email
deborah.jones@c
oleggwent.ac.uk
Personal
and/or
Spiritual
concerns
Campus
Careers
Advisor
Chaplain:
Reverend Andrew
Morton
Julie Sambrook
Learning
Centre
Times TBC
Support for
Learning
Learning Centre
Manager
Jackie Humphries
Learning
Centre
Monday – Thurs 9.00 – 7.00
Friday 9.00 – 4.00
Learning Advisor:
Kevin Arscott Chris
Beames
Learning
Centre
Mon – Fri
9.30 – 3.00
Tues & Thurs 3.00 – 7.00
Essential Skills
Leader
Alison Southcott
Jenny Dale
B1.24
Student
Union
Officers
See Student Services
confidential appointment
system
Reception
20
Support for Learners
Your Personal Tutor and Your Tutorial Activities
Your Personal Tutor is:
Kelly Cleaves - Jones
Your School is:
Business
Your Tutorial group will meet
On- Monday
At- 10.45 – 12.15
In- C0.02
Your Personal Tutor is one of the keys to your success.
In addition to looking after your general welfare, personal tutors will ensure that you are supported and
monitored throughout your studies to ensure that you have the best chance of success in your studies.
You should contact your tutor whenever you have difficulties with studies or personal issues. You may
also contact your Head of School if there is any problem contacting your tutor.
Your Personal Tutor may not be able to help you with personal issues directly, but he/she will put you in
touch with someone who can help. You may also contact the counsellor or chaplain.
Tutorial Programme
You will meet with your tutor on a weekly basis for one and a half hours. These sessions will include:
- Induction;
- Regular one to one personal reviews and action planning ;
- Awareness raising sessions on subjects including healthy eating, financial planning, substance
misuse, diversity and enterprise;
You will also complete a tutorial enrichment programme designed to contribute to your personal
development. This includes subjects such as Equality and diversity, Welsh language and culture and
internet watch to name a few.
A detailed report will be provided each academic year (with copy to parents where learner is under 18).
Details of reports can be discussed at arranged parents’ evenings.
21
Learning Support
Basic Skills Support
At interview or at the beginning of your course you will do a short literacy and numeracy basic skills
assessment, using a computer. This is a simple process and you will be given clear instructions on how
to do this. The results of this assessment will simply show if you need some extra support in literacy
and/or numeracy and has no bearing on you gaining a place on the course. Group support will be
arranged for you if you should need it. Other members of your course who need support will be in this
group. The support will be for one hour per week for literacy and one hour for numeracy. It is very
important that you attend support sessions as this will help you to achieve on your main course.
Supplementary Support
As well as the literacy and numeracy assessment you will be asked to do a short piece of free writing. If
this writing shows that you may have some difficulties with writing then you will have more support.
This support may be one to one with a tutor or you may work in very small groups. This support will be
one or two hours per week. Again it is very important that you attend these support sessions, they are
designed to help you achieve on your main course and to improve your skills essential for your future.
Essential Skills Workshop
The Learning Centre is based in room A1.14. You can drop into the Learning Centre to see the Learning
Advisors if you need some extra help with your course work or your essential skills. This is an
opportunity for you to receive help towards achieving your main course qualification.
It is anticipated that bite-sized lunchtime workshops will also be held to support your essential skills in
specific areas, e.g. the use of commas, fractions & decimals etc.
22
Learning Advisor
The Learning Advisors Kevin and Chris, are based in the Learning Centre
They will help you with: Research Skills, using the Internet, completing CVs, letters of application,
application forms, UCAS Forms
Grants and Loans
Education Maintenance Allowances (EMA), Assembly Learning Grants (ALG), the Financial Contingency
Fund (FCF), Individual Learning Accounts (ILA) and Career Development Loans may be available to
support you in your studies. Details are available in the Transport and Financial Information leaflet
available from reception.



Speak to the Learner Services Assistant at your Campus in confidence;
They will be able to advise you about grants that you may be entitled to; or
Refer you to someone else who may be able to help you.
Travel
The travel pass also acts as your College ID card, your Library card and as identification for all
examinations. Please keep it with you at all times. Details are available in the Transport and Financial
Information leaflet available from reception
Careers Education and Guidance
Contact one of our Careers Wales Advisers by:

Making an appointment through the Learning Centre
Personal


The College counsellors provide a discrete service and may be able to help with a range of
issues;
The counsellor at this campus may be contacted by contacting Reception or by email or phone –
see above for details.
23
College Policies
Copies of all College policies are available on the website and the college ‘Moodle’ site there are also
copies available in the Learning Centre at the Campus. Summary details of each policy are contained
within the Learner Diary.
Some recently reviewed Policies:
-
Disciplinary – the college system for dealing with misconduct.
No Smoking – smoking is now prohibited within the grounds of the Campus as well as in the
buildings, including in your car and residential buildings.
Student Charter
This is a statement of your entitlement as a learner, as agreed by the Corporation
Coleg Gwent is committed to providing high quality further education and training for all
This commitment means that you are entitled to:
o
o
o
A Comprehensive range of courses
Advice/guidance and support to meet individual needs
Positive recognition of achievements
It will be achieved by reference to your:
o
o
o
Existing qualifications
Career plans
Personal circumstances
and our resources, which will include:
o
o
o
o
o
Specialist teaching and support staff
Specialist teaching accommodation
Leisure and recreation facilities
Confidential counselling and guidance
Tutorial support
This commitment is given regardless of learning difficulties or disability.
This charter outlines the services available to every learner.
It also details the commitment we expect in return
It contains a series of pledges which relate to:
o
o
o
o
Learners
Employers
The local community
Procedures
24
It seeks
o
Your assistance in making the best use of the services we provide for you.
o
Your support in helping us to satisfy your needs, by meeting certain standards, e.g. regular and
consistent attendance patterns as outlined in each campus Learner Handbook
o
Your views on the quality of service provided
Before you join us
We pledge to give you accurate and impartial information about the courses available on every Campus;
and to provide a fair and efficient procedure for handling your application.
We will achieve this by providing:
o
A College and Campus Guide, supported where necessary with individual course leaflets
o
A variety of opportunities to learn about the College, for example:
o

Campus Open and Advice days

Information evenings

Taster courses

School and Employer Liaison
Free and accurate information from the Learner Services Representative at each Campus
detailing:

The full range of courses and qualifications on offer

Recognition of prior achievement

Entry requirements for each course

Course outlines

Progress opportunities and routes

Facilities for learners with learning difficulties/disabilities

The College Equal Opportunities Policy

Learner support (tutors, counsellors, medical, etc.)

Specialist facilities available at each Campus

Examination results and corresponding learner destinations

College regulations and policies

Term dates

Course timetables

Course fees (and where appropriate remission fees) associated with a chosen course of
study

Other means of financial support, for example FCF funds, EMA and ALG grants

Enrolment arrangements
25
If You Decide To Apply
We pledge that your application will be considered fairly and efficiently.
o
Your application will be acknowledged within ten working days of receipt at the appropriate
Campus.
o
You will be offered an interview for the programme(s) of study of your choice: or given an
immediate offer of a Coleg Gwent place, subject to meeting the relevant entry requirements.
o
We will construct an appropriate learning programme tailored to your needs and based upon
your:

Existing/anticipated qualifications

Existing knowledge and skills

Prior experience
o
Once an appropriate learning programme has been agreed with you an offer in writing will be
made within ten working days.
o
During the period between interview and the start of your course you will be regularly informed
of:

Open and Advice Days and Evenings

Enrolment procedures

Any amendments to your course of study

Informal interviews and advice for learners who have not satisfied their original offer
conditions
o
If you apply for remission of course fees you will receive a reply within ten working days.
o
If you require assistance with accommodation your Customer Services Representatives will
provide you with a list of recognised agencies who deal with this specific area of work.
26
Once You Have Enrolled
We pledge to provide you with the support necessary to complement the learning programme you have
chosen.
We will achieve this through:
o
Tailor made induction programmes that include: course requirements and regulations; learner
support facilities; advice on study and key skills.
o
The provision of tutorial guidance where relevant on a weekly basis from one or more of the
following:
o
o
o

Personal Tutors

Course Tutors

Heads of School

Heads of Learner Services

Careers/Adult Guidance Officer
The provision of other specialists, who will include:

Counsellors

Medical Personnel

Chaplain
The provision of a wide variety of physical resources, which include:

Library/Private Study facilities

Refectory/Relaxation facilities

Centres for learning support
Support and guidance to help you progress to employment/further study, including:

Employer visits

An appropriate work experience programme

Higher education information and compact arrangements

Mock interview facilities

General and specialised career guidance

Financial information
o
Equal treatment in accordance with the Coleg Gwent Equal Opportunities Policy, a copy of which
is available from the Campus Customer Services Representative on request.
o
Qualified teaching and support staff.
o
A Learning Programme, leading to nationally recognised qualifications.
o
Regular feedback on your progress by means of:

Written progress reports

Detailed feedback on course assignments within ten working days
27
o

Parent/Course Consultation Evenings

Weekly Tutorial sessions for full time courses

Separate employer reports (where appropriate)
Access to the College Quality Assurance process via the Learner Perception Forms issues by
Course and Personal Tutors. This data enables the College to monitor its personnel in terms of
meeting customer requirements. A general summary of customer perception is then produced
on an annual basis.
These pledges will also apply to all company employees, with a specialist provision for every employer
which will include
o
Full information on course provision at all Coleg Gwent Campuses.
o
Release of relevant data regarding employee progress and target attainment.
Once You Complete Your Programme of Study
We pledge to assist you in every way possible to make the transition into employment or further study.
We will achieve this through:
o
Post-result guidance and counselling.
o
The release of documentation relating to:

The qualifications you have attained

Personal and pastoral developments, for example as indicated in a Record of
Achievement
o
Provision of necessary references for potential employers/educational establishments.
o
Liaison with appropriate Government Agencies who can assist in financial/job seeking matters.
28
Report to the Community
We pledge that details of the facilities we provide to every learner at Coleg Gwent will be made
available to the Community through:
o
The publication of the College and Individual Campus Guides (copies available at each Campus
Library)
o
Open and Advice Days
o
Parents’ Evenings
o
Press and Media Releases
o
Course Advertising
In addition we will publish examination results, learner destination information and other information
as requested by DECYP.
Procedures
In this charter, Coleg Gwent has set out a series of pledges and standards that you can expect to be met.
In turn we require our learners to acknowledge their responsibilities regarding:
o
Attendance
o
Course requirements
o
Campus Rules and Regulations
o
Health and Safety
We will achieve this by means of:
o
The procedures listed in this charter
o
o
A signed Individual Learner Learning Agreement (ISLA) between the College and every learner
The Customer Services Group and the relevant Customer Services Representatives at each
Campus
o
The Coleg Gwent Disciplinary/Academic Standards Policy relating specifically to:
 Attendance Patterns
 Codes of Appropriate Behaviour
 Gross Misconduct
29
Procedures
Complaints
Learners with a complaint relating to the quality of the services provided by the College will have access
to a staged process in order to resolve the issue. Copies of the Complaints Procedure are available from
the Campus Reception.
Assessment/Examination Appeals Procedure
Learners who wish to appeal against an assessment/examination outcome will have access to a staged
process in order to resolve the query. Copies of the Appeals Procedure are available from the Campus
Reception.
Careers Wales Gwent
As a learner at the College you are entitled to use all the services of the Careers Wales Gwent, including:
o
An interview with a careers officer to help you develop your career plans.
o
A written plan of action developed with the careers officer.
o
Up-to-date information about jobs, training and education.
o
Group discussions.
This facility is available in conjunction with your personal tutor.
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