Toronto Hostels Training Centre
(THTC)
Toronto Hostels Training Centre
Mission Statement
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To enhance the performance and effectiveness of
individuals and organizations working with
vulnerable communities through practical and
progressive training initiatives
Toronto Hostels Training Centre
Reasons THTC Established
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Result of three deaths (Eugene Upper, Irwin
Anderson and Mirdalah-Aldin Koopani) within the
shelter sector and subsequent inquest
Toronto Hostels Training Centre
Reasons THTC Established (Cont’d)
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Desire to create a mandatory training program
which establishes a standard, commonly held
knowledge base and skill set for shelter workers
across the sector
To provide opportunities for the exchange of
ideas and best practices among shelter staff
Improve staff interaction with service users
Toronto Hostels Training Centre
Toronto Hostels Training Centre
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THTC established in September 1997 as a
partnership between the City of Toronto Hostel
Services Division and the Ontario Association of
Hostels – Toronto Chapter
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Federally Incorporated in November 27, 2000
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Registered Charity January 1, 2001
Toronto Hostels Training Centre
Staffing
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Executive Director
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Office Administrator
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Office Assistant
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Part-time Cleaner
Toronto Hostels Training Centre
Governance
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Board of Directors
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Challenges
Toronto Hostels Training Centre
Funding
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Annual Funding from City of Toronto - $198,000.00
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Staff salaries and overhead expenses
Subject to annual review by the City
Training Revenues from participant fees - yearly average
range $193,000.00 to $210,000.00
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Facilitator/trainer costs, handouts, catering (when possible)
Toronto Hostels Training Centre
Revenue Breakdown
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Total Revenue for 2008 - $405, 096.00
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City Funding - $198,000.00
Training Fees - $192,701.00
Special Project Funding (HPI) - $2359.00
Memberships - $7425.00
Interest - $4611.00
Toronto Hostels Training Centre
Expenses Breakdown
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Total Expenses for 2008 - $438, 221.94
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Materials and Service - $183, 587.10
Transportation and Communication - $14,144.51
Other Expenses - $8236.09
Building and Maintenance Services/Utilities - $3887.78
Mortgage and Related - $67, 865.09
Salary Expenses - $146, 896.46
Catering - $10,739.66
Special Projects (HPI) - $2865.25
Toronto Hostels Training Centre
Training Fees
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Member and Non-Member training rates
The member rate is $10 less than the nonmember rate
For example, a full-day session, on average costs
either $57/$67, two-day training - $75/$85, halfday $42/$52 on average
Toronto Hostels Training Centre
Client Breakdown
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Training priority given to City of Toronto shelter
staff as dictated by THTC funding agreement
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65% City Funded Shelters
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35% Other Organizations and/or individuals
Toronto Hostels Training Centre
Training Content
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First Priority: to implement training requirements
outlined in the Shelter Standards
Also provide additional training beyond Shelter
Standards requirements
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Helps to increase THTC’s client base, service broader social
service sectors
Toronto Hostels Training Centre
Training Development
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Course Committee
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Curriculum Committee
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Role THTC Board of Directors
Toronto Hostels Training Centre
Training Programs
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Training Calendar
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Benefit to Shelter staff
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Certificate Programs
Toronto Hostels Training Centre
Trainers
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New instructor application process
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Hiring of instructors process
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Instructor experience and curriculum
Toronto Hostels Training Centre
Partnerships
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On-site training partnerships
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Toronto Public Health
Canadian Training Institute
Ontario Municipal Social Services Association (OMSSA)
Canadian Association of Mental Health (CAMH)
Canadian Mental Health Association (CMHA)
Hincks/Delcrest
ADET Inc.
Hy’N’Hancement Consulting Inc.
Toronto Hostels Training Centre
Partnerships Cont’d
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Off-site training partnerships/equivalencies
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University of Toronto, St. Michael’s College
Volunteer Lawyers Service
The Chang School – Ryerson University
Toronto Public Health
Resources Exist for Networking and Training (RENT)
Toronto Hostels Training Centre
Participation Policies
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Arrival/Attendance
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Participation/Evaluation
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Certification Standards
Toronto Hostels Training Centre
Hostels Training Centre Certificate
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Mandatory
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Standard First Aid and CPR
Crisis Prevention Training
Documentation Skills
Workplace Hazards Information System (WHMIS)
Anti-Racism/Anti-Oppression
Transgender/Transsexual Training
Toronto Hostels Training Centre
Hostels Training Centre Certificate
Cont’d
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Electives
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Case Management
Conflict Resolution and Negotiation Skills
Cultural Diversity
Exploring Urban Aboriginal Issues
Mental Health An Overview
Motivational Counselling
Substance Use
Hidden Disabilities
Ontario HIV/Substance Use (two day)
Toronto Hostels Training Centre
Thoughts on Entry Level Training
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Crisis Prevention (each agency deliver specific program)
Standard First Aid and CPR
WHMIS
Documentation
Case Management
Anti-Racism/Anti-Oppression
Substance Use/Mental Health
Toronto Hostels Training Centre
Thoughts on Executive and Management
Training
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Know basics as per entry level training
Conflict Resolution/Mediation/Verbal de-escalation training
Industry Standards Training (comparable to Ontario
Occupational Health and Safety – Competent Supervisor
Training)
Supervision Training/Supervision specific unionized settings
Diversity Training Management Perspective
Policy Development
Financial Training
Proposal Writing (if applicable)
Program Evaluation
Team Development
Toronto Hostels Training Centre
Thoughts on Non-Profit Board Training
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Board Governance Training
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Role and purpose, financial, legal obligations, ED board
relationship, risk management, orientation agency/sector
etc.
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Policy Development
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Proposal Writing
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Diversity Training
Toronto Hostels Training Centre
Lessons Learned/Helpful Hints
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Stable Government funding and popular core training
programs vital to financial feasibility
Encourage sector develop standard training and certificate
program
Engage sector to assist in setting standard training and
curriculum development
Offer training off-site at central venue
Training interactive, limit 20 participants
Use peer speakers within sessions/standardized patients
Train-the-trainer vs. non train-the-trainer
Clear/written registration/cancellation policies
Partnerships
Toronto Hostels Training Centre
Success
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Quality of training provide at economical cost
Support of funder through Quality Assurance and
Shelter Standards requirements
Key positioning of THTC take on new projects as
assigned, assists financial viability
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Strong staff – helpful and efficient
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Welcoming, pleasant training environment
Toronto Hostels Training Centre