Humanitarian Contingency Plan
Possible influx of Ivorian Refugees, Liberian Returnees
and Third Country Nationals from Côte d’Ivoire into Liberia
Source: GIS Unit/GITTS Section, UNMIL Liberia
Contingency Plan key summary information
Time period covered
Version
Next update due by
United Nations High Commissioner for
Refugees (UNHCR CP) Focal Point
Forms part of a regional CP?
Liberia Refugee Repatriation and
Resettlement Commission (LRRRC) CP
focal point
15 September, 2015 – 31 January, 2016
30 September 2015
31 October, 2015
Ioli Kimyaci
Deputy Representative
kimyaci@unhcr.org
Tel : + 231 880785657
Lisa Quarshie
Senior Protection Officer
quarshie@unhcr.org
Tel:+231 880 812 834
No
Cllr. Abla G. Williams
Executive Director
abgadegbeku@gmail.com
Tel: +231 8806510542
Joseph Saah Cooper
Senior Protection Officer
josephsaahcooper@yahoo.com
Tel: +231 880449157
Participating Partners
United Nations
UNMIL, UNICEF, WHO, IOM, WFP,
UNFPA, UNWOMEN, OCHA , UNDP,
FAO
International and National NGOs
Community Based Organisations
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i
Table of Contents
Contingency Plan key summary information .......................................................................... i
Table of Contents.................................................................................................................. ii
List of Tables ....................................................................................................................... iii
1. Context and scenarios .................................................................................................... 1
1.1 Current context .................................................................................................... 1
1.2 Planning Scenario ............................................................................................... 2
1.3 Justification for the selected scenario .................................................................. 3
1.4 Entry Points ......................................................................................................... 3
1.5 Planning Figures for Other Population Groups Arriving ....................................... 4
2. Coordination Structure for the Response ........................................................................ 4
3. Response Strategy............................................................................................................ 6
3.1 Overall Response Strategy .................................................................................. 6
3.2 Key Protection Objectives – Operational Strategy ............................................... 6
3.3 Essential Services for Camp Based Refugees, (including collective and transit
centres) ............................................................................................................. 10
3.4 Essential Services for Non-Camp Based Refugees (living scattered in urban/rural
areas) ................................................................................................................ 14
3.5 Supply and logistics ........................................................................................... 20
4. Response Matrix ........................................................................................................... 22
5. Staff Safety and Security in the Operational Context ..................................................... 25
6. Data, COMMUNICATION and Fundraising ................................................................... 25
6.1 Operational Information Management (Data) ..................................................... 25
6.2 Mass Communication (with persons of concern) ............................................... 25
6.3 Public Information & media strategy .................................................................. 26
6.4 Resource Mobilisation ....................................................................................... 28
Annexes .............................................................................................................................. 29
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List of Tables
Table 1.1:
Refugee Population Planning Figures ............................................................. 3
Table 1.2:
Official entry points ............................................................................................. 4
Table 3.1
Response Strategies by Sector for refugees living in camps .................... 10
Table 3.2:
Response Strategies by Sector for refugees living in non-camp situations .
.............................................................................................................. 14
Table 4.1
Response matrix for Camp-based Refugees............................................... 22
Table 4.2
Response matrix for non-camp situations .................................................... 23
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1.
1.1
CONTEXT AND SCENARIOS
Current context
Situation in Côte d’Ivoire
After a hotly disputed presidential election and turbulent political struggle in 2010, Alassane
Ouattara, the then opposition leader, was confirmed as Cote d’Ivoire’s President in May,
2011 and the country’s former president Laurent Gbagbo arrested and taken to the Hague.
The transfer of power was acrimonious and divisive during which over 200,000 refugees fled
the country into Liberia. The security situation has continued to be fragile in Côte d’Ivoire
(CDI) with reported cases of cross border attacks, Forces Républicaines de Côte d’Ivoire
(FRCI) soldiers protesting and blocking roads due to unpaid salaries, reports of prisoners on
hunger strike against detention without trial, reports of extra-judicial killing and torture,
among other things.
The central issue is a possibility that the October 2015 presidential election could serve as a
catalyst for renewed large-scale armed conflict in Côte d’Ivoire. Highly relevant risk factors
include a large number of ex-combatants outside DDR processes, porous borders, lootable
natural resources, the availability of small arms and ammunition, perceptions of victor’s
justice, active mercenary groups within the region, incomplete SSR [security sector reforms]
and inadequate command and control within the FRCI.1
Western Côte d’Ivoire bordering the East of Liberia was and still is a stronghold for
opposition supporters. They are mostly rural dwellers who share a close cultural, ethnic,
linguistic and religious affinity with the populations on the Liberian side, mainly in Nimba,
Grand Gedeh, River Gee and Maryland counties.
In addition to the Ivorian population, Côte d’Ivoire reports the presence of some 1,972
refugees of which 1,107 are Liberians and other refugees still residing in CDI who could be
caught in conflict. CDI also hosts a significant number of third country nationals from Ghana,
Burkina Faso, Lebanon and other countries in the sub-region.
Response Capacity and Operational Context in Liberia
The Liberian crisis ended in 2003 and Liberia since had two successful elections, in 2005
and 2011. The recent Ebola crisis, which affected Liberia, Guinea and Sierra Leone,
seriously affected gains made in economic recovery and exposed the shortfalls in the health
system, food security and education. Liberia, despite these challenges, has managed to
bring the Ebola epidemic largely under control. Liberia shares a border of approximately 778
km with CDI and the borders are very porous. Since July 27, 2014 the land borders between
Liberia and CDI have been closed due to the Ebola virus disease (EVD) outbreak. Voluntary
repatriation, which had been going on since 2012, also remains suspended by the Ivorian
government. There are over 8,000 Ivoirians who had expressed a wish to return to CDI, but
have been unable to do so due to the situation described above.
1
http://www.securitycouncilreport.org/monthly-forecast/2015-01/cote_divoire_7.php
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The existence of humanitarian actors over the years has largely diminished in the counties
of Nimba, Grand Gedeh, River Gee and Maryland. Though UNMIL is present, its focus is
security and support to the local authorities, i.e. peace consolidation and rule of law. This is
due to improvements in the security situation in Liberia, and to some extent lack of funding
for NGOs to continue working within the country. Nevertheless, the Liberia EVD
humanitarian response in 2014 to 2015 was significant and a number of the actors remain
active in the counties that were affected.
LRRRC and UNHCR have offices in 3 border counties of Nimba, Grand Gedeh and
Maryland. In Grand Gedeh and Nimba, ADRA, CARITAS, SEARCH, AIRD, DRC OXFAM,
PCI, IRC, FINN CHURCH AID, LNRC, CHESS, AHA, CARE and CWAP are present. In
Maryland, NGO partners such SEARCH, AHA, ADRA, IRC, CARE International, AIRD, PIH,
DRC, Samaritans Purse (who also have an office in River Gee), FINN CHURCH AID have
an operational presence.
Each county also has established local authority structures, led by the County
Superintendent. Related structures, such as Joint Security apparatuses and County Security
Councils also exist
The Liberian government is party to the Refugee Convention, its 1969 protocol and the OAU
convention and this was enacted into law in 1993, known as the Liberian Refugee Act, 1993.
All refugee affairs are governed by the LRRRC, the Liberian government refugee agency,
which was established by the law.
1.2
Planning Scenario
Risk Analysis for Refugee Mass Movements
Following the population movement trends observed in recent times due to armed and/or
mercenary attacks in the border villages in CDI, there is a risk of mass movement into
Liberia, in the event of violence before, during or after elections. The influx could take place
in a staggered manner with civilians fleeing in phases or as a mass movement. In either
event, it would be necessary to provide security, protection, basic lifesaving services and
material assistance to persons who may flee into Liberia. It is likely that population flows
would be on a larger scale should the elections fail to take place, or if the elections are held
and either the process or the results are not accepted. At this stage, it is not possible to rule
out flight from any zone of the 778km border that Liberia shares with Côte d’Ivoire.
Scenarios
1. Best-case scenario: The presidential election is held and all parties accept the
official results.
2. Most likely scenario: Rising pre-electoral tensions fuel escalation of ethnic tension
and violence as was witnessed in 2010. A small number of Ivorian nationals start to
cross into Liberia for safety as a precautionary measure. Street and inter-communal
violence flare up forcing internal displacement and resulting in a limited number of
Ivorian nationals fleeing into Liberia.
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3. Worst case scenario: The presidential election is held and one of the parties reject
the official results and violence erupts; or the presidential election is not held, the
parties resort to massive propaganda campaigns and violence erupts.
1.3
Justification for the selected scenario
The Contingency Plan is based on the worst-case scenario.
Triggers: The contingency plan will be triggered when one of the scenarios below occurs:
•
The number of Ivorian and other nationals crossed over to Liberia exceeds 5,000
•
100 persons per day cross for consecutive 5 days at single border points
•
1,000 persons cross cumulatively in multiple border points
Current Situation: Some 38,480 Ivorian refugees are already living in camps and host
communities in the Nimba, Grand Gedeh, River Gee and Maryland counties in Liberia. An
estimated influx of 120,000 newly arriving refugees and other persons of concern to UNHCR
(Ivorian National: 118,893, Forced Liberian Returnees: 1,107) is anticipated by the end of
January 2016. There is also the potential for an estimated 7,000 Third Country Nationals.
An estimated 28,000 - 30,000 (approx. 24%) may settle in the communities with the rest
settling in camps.
Table 1.1:
Refugee Population Planning Figures
Refugee Population Planning Figures
(covering the time period from October 2015 to January 2016
Planning Scenario
Current Refugee
Planning figure for Nimba 30,000 (25%)
Population
Planning figure for Grand Gedeh 50,000 (42%)
40,438
Planning figure for Maryland & River Gee 40,000 (33%)
Refugee Population of the Planning Figure (Individuals)
Total Refugee
Population
same nationality already in
(additional refugee arrivals)
country (as of 31 July 2015)
38,480
1.4
120,000 of which
118,893 are Ivorian
159,331 of which
157,373 are Ivorian
Entry Points
From the analysis of the current situation in Côte d’Ivoire and the discussion with LRRRC it
is agreed that although the official border crossings remain closed by Côte d’Ivoire, there is
a good chance that these routes will be used if there are large population movements. It is
also anticipated that given the situation with closure of the borders, significant numbers of
people will cross into Liberia using unapproved and informal border crossing points along
the porous borders between the two countries.
The official entry points summarised in Table 1.2.
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Table 1.2:
Official entry points
County
Town/Village
Nimba
Loguatuo Axis: Duolay, Duoplay, Loguatuo
Gborplay Axis: Blemiplay, Gborplay
Buutuo Axis: Buutuo, Glale, Beoyoular, Behwalay, Kparbli, Zodru
Grand
Gedeh
Janzon Axis: Boe town, Pouhn, Bewayde
Toe Town Axis: Bhai, Blom, Neeko, Pokar
Tempo Axis: Tempo Town
Garley Axis: Garley Town
River
Gee
Nyaaken: Nyanken, Karbo, Geplaken,
Youbor
Glaro-Freetown
Kablakeh Axis: Pullah town, Pedebo, Cavalla, Sedeken, Warteken, Doukudi
Pleebo Axis: Wessiken, Suwoken, Kpanyeiken, Dakay, Nemleken, Yorken,
Maryland
Yadiaken, Yobloken
Bariken Axis: Lesotho,Tubaeken
Taking the situation described above into consideration and recognizing that many refugees
could cross by boats or small rafts through unapproved border crossings in various other
areas, UNHCR, LRRRC, Government of Liberia (GOL) Security agencies, joint border patrol
units, UNMIL and NGO border monitoring teams will need to be enhanced to the extent
possible, to capture movements all along the border in a timely manner.
1.5
Planning Figures for Other Population Groups Arriving
CDI hosts a significant number of third country nationals from Ghana, Burkina Faso and
other countries in the sub-region. It is estimated that 1,107 Liberian nationals/returnees and
7,000 third country nationals, (TCN) and Liberian migrants some of whom may be in need of
protection will be part of the population seeking safety.
IOM will lead in coordinating the return and assistance for any migrants requiring assistance
to return to their country of origin. For returning Liberian migrants, LRRRC will coordinate
their return to their respective towns and cities.
2.
COORDINATION STRUCTURE FOR THE RESPONSE
The Liberia Refugee, Repatriation and Resettlement Commission (LRRRC) is the entity
mandated by the Government of Liberia to deal with refugee matters. UNHCR and LRRRC
provide strategic direction for the refugee operation jointly in collaboration with other
humanitarian actors. UNHCR, within its mandate of protection of refugees, will coordinate
the inter-agency assistance for any Ivorian refugee crisis under the overall leadership of the
Resident Coordinator and in close coordination with the Government of Liberia through
LRRRC.
Inter-agency coordination meetings led by UNHCR and LRRRC would take place regularly
at the capital and field level. At field level, UNHCR Sub Office Zwedru will be a strategic hub
for humanitarian response to the potential Ivorian refugee influx. The Head of UNHCR’s Sub
Office in Zwedru will be the overall response manager.
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UNHCR and LRRRC will closely liaise with other humanitarian coordination actors, such as
Humanitarian Action Committee (HAC) and United Nations Country Team (UNCT). UNHCR
and LRRRC will also closely coordinate with the International Committee of the Red Cross
(ICRC) and the Liberia National Red Cross Society (LNRCS) as neutral, impartial and
independent humanitarian actors, which will provide their services in the domains of crossborder tracing for unaccompanied minors, visits to persons detained and/or interned, and
first aid.
Within this framework, UNHCR coordinates the emergency preparedness mechanisms and
development of plans for ensuring that potential influx of Ivorian refugees benefit upon
arrival from safe environment, access to essential services including shelter, food, health,
water and sanitation, and a good level of self-reliance to avoid long-term dependency on aid
for refugees in camps. This also entails regular monitoring of the contingency plan, its
eventual update when triggering events occur as well as its potential activation and
implementation.
In the event of a mass cross-border influx of refugees, it would be necessary to activate
daily coordination meetings. Sector-specific meetings to address the humanitarian needs
will also be activated. UNHCR and LRRRC will be leading the coordination meetings while
each agency/organization will appoint their focal point.
Working groups established in 2011 for the refugee response have been deactivated. Lead
actors within the contingency plan will seek to leverage on capacities and resources of
existing working groups in counties that have been established for subsequent humanitarian
and development responses since the last refugee emergency. In addition the following will
be implemented:










Create and communicate a vision for the emergency operation
Provide strategic direction
Establish an inter-agency network of focal points integrating multi-sectoral response
approach to facilitate coordination of activities and information flow
Clarify communication strategies both at field and Monrovia level, and between
counties and Monrovia
Establish a mechanisms for maintaining contact between actors in border areas
regarding population movements and other early warning indicators
Train communities (those that are most likely to host refugees) on how they can
support the registration process
Contact actors in Côte d’Ivoire for early warning intelligence gathering
Define roles and responsibilities
Assessment of in-country response capacity
Assessment of materials needed to deal with registration and documentation,
including agreement on forms used, megaphones and identification materials for
separated and unaccompanied children.
While UNHCR will lead multi-sector coordination in camps, sector leads reflected in Annex
1 (Coordination Structure) will be responsible for the coordination of sectoral responses for
refugees in communities, in line with the government’s county-level coordination
mechanisms that may be established.
The List of Focal Points annexed to this plan will be regularly updated to reflect potential
staff turn-over.
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3. RESPONSE STRATEGY
3.1
Overall Response Strategy
The contingency plan anticipates 2 response strategies. Response strategy 1 will look at the
relocation of new arrivals to existing refugee camps, while response strategy 2 will look at
the provision of assistance to refugees who may settle in the communities.
Strategy 1 entails the swift relocation of refugees away from the border to transit sites and
subsequently to refugee camps. Upon arrival at the border, the refugees will be relocated to
safe and protected locations inland in an organized manner. In case of a sudden massive
influx refugees will be encouraged to walk from border areas to assembly points/transit
centers while priority will be given to facilitate transportation of vulnerable individuals with
specific needs (unaccompanied and separated children, older persons, persons with
physical and mental disabilities and victims of violence, torture and trauma, etc.). Under the
overall coordination and leadership of the Ministry of Internal Affairs, the government of
Liberia will be required to conduct brief screening of the new arrivals to separate possible
armed elements from the civilian population, to ensure that the civilian character of the
camps are preserved (see Annex 9 – GOL Internment plan).
The current camps PTP (in Grand Gedeh), Bahn (in Nimba) and Little Wlebo (in Maryland)
are home to over 76% of the current refugee population. LRRRC and UNHCR anticipate the
expansion of existing camps to accommodate any influx and the possible temporary
reopening the Dougee and Solo camps in Grand Gedeh should capacity of the existing
camps (including expansion) be fully exhausted.
For refugees who settle within the communities (strategy 2), UNHCR and LRRRC will work
with Government of Liberia line ministries, other UN Agencies and NGOs to register and
provide basic support to them in the host communities. Due to the close cultural, linguistic
and ethnic affinities it is believed that some refugees will be in a position to integrate and
develop better coping mechanisms in a shorter period. UNHCR will work with NGO partners
to provide multi sector assistance to refugees in camps, while local government structures
will work with UN Agencies with sector specialisations and NGOs in communities to
implement sector assistance strategies outlined in Annex 4
3.2
Key Protection Objectives – Operational Strategy
a. Access to Territory
The government of Liberia remains committed to upholding its obligations within the context
of international humanitarian instruments and the provision of unhindered access to its
territory.
With the Côte d’Ivoire side of the border still closed, there is likelihood that refugees fleeing
may be trapped inside CDI and flight may be mainly through unapproved / unofficial routes
along the border. Monitoring of all known border points as well as unapproved routes will be
done in conjunction with UNMIL and NGOs such as DRC have staff already positioned in
many of the border communities in Liberia and Côte d’Ivoire.
b. Security
In the context of an internal conflict, such as in case of Côte d’Ivoire, when armed elements
cross the border with refugees and other civilians, hosting States are responsible for
separating, disarming and interning them or taking other measures to neutralize them. Once
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separated and disarmed, fighters should be interned at a safe location from the border or
otherwise prevented from resuming armed activities or endangering the refugee population.
Those confined are entitled to the basic necessities of life, and to be protected from forcible
return to their own country under international humanitarian law. Child soldiers require
special protection and assistance measures. Security operatives require specialised training
on internment procedures. The government of Liberia, through the leadership of the ministry
of Internal Affairs will be responsible for screening, separation and internment procedures.
This will be achieved with the support of UNMIL as is outlined in the government’s
internment strategy - annex 9.
c. Reception and Registration
With the known likelihood the refugees may enter Liberia through unapproved border
crossing points, most of which may often be inaccessible to vehicular traffic, mechanisms
will be established to assist refugees to relocate urgently from border areas to established
transit centers. Subsequently, established transportation arrangements will be activated to
relocate refugees to camps. At the transit centres, emergency screening and wrist banding
of the screened refugees will be done. Screened and wrist banded refugees will be
relocated to the transit areas in the camps for detailed screening and commencement of
level one registration procedures, including photo capturing at the household level.
Refugees registered in the camps will be issued with UNHCR family cards, which will be
replaced at a later stage with the provision of individual identification documents.
Registration of the refugees and commencement of documentation will be done in the
camps with priority given to vulnerable individuals, including identified unaccompanied and
separated children (UASCs).
Existing camps are Little Wlebo in Maryland (accommodating also influx from River Gee
County), PTP in Grand Gedeh and Bahn in Nimba County. In all a total of 50 registration
staff and 45 translators will be required for the registration exercises in all the 4 counties. As
discussed above, if necessary, the Dougee and Solo camps which were closed in 2013 and
2014 may be reopened to accommodate refugees who cannot be accommodated in Bahn,
PTP and Little Wlebo camps.
In River Gee, temporary reception centres will be established in Pleebo and Kronoken city,
from where refugees will be transported to the Little Wlebo Camp for registration. Maryland
County will have a total of four reception centres in Pedebo, Cavalla, Lesotho and Yobloken.
In Grand Gedeh County, reception centres will be in Toe Town, Janzon Tempo with
possibility of a temporary reopening of the former Ziah Camp as way station.
In Nimba County, the reception/relocation centres will be Karnplay for Luoguatou axis,
Gbenvonweah for Gorplay axis and New-Yorpea for Buutuo axis. Asylum seekers from the
11 entry points mentioned above for Nimba County will be directed to these
Reception/Transit Centres according to their respective closest entry points. Due to the
distance from some of the entry points to the proposed Reception/Transit Centres, there will
be a need to assist the asylum seekers with transport particularly Persons with Specific
Needs (PSN), women and children.
See Annex 10 for further details on Entry Points, Transit Centers and Way Stations.
For refugees who settle within the host communities, village/community heads will be trained
and provided with information on making contact with LRRRC/UNHCR to conduct
registration in these areas. Trucks will be pre-positioned within a safe and reasonable
distance from the borders to carry more vulnerable people to the camps for registration.
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d. Child Protection
Identification of unaccompanied and separated children (UASC) and other vulnerable
children has to be done early, in collaboration with ICRC, UNICEF and NGOs along with
government counterparts. Tracing mechanisms will be instituted. Initial Best Interest
Assessments (BIA’s) have to be conducted for all identified UASC. Children at risk of
malnutrition will be identified by health partners and provided with specialised care while
children at risk of recruitment or child soldiers will undergo intensive counselling. Foster
families (ideally with same ethnic backgrounds) will be identified to take responsibility of the
minors, while they are monitored to access education and child friendly facilities. The best
interest of the child is of utmost importance.
While UNHCR in collaboration with government counterparts will have overall responsibility
for ensuring that protection of children is in place and robust mechanisms operational in
camps, the responsibility for coordinating child protection in communities will be borne by
the Ministry of Gender, Children and Social Protection (MoGCSP), with technical assistance
as needed from UNICEF, through the management of its network of partners in
communities. MoGCSP will provide regular feedback on child protection related issues in
communities in line with mutually agreed standards, indicators and operating procedures for
the purpose of uniformity in assistance.
The LNRCS with the support of ICRC will have tracing points in the refugee camps to
address UASCs and tracing cases. LNRCS’ volunteers will be present at the border points
to carry out identification of UASCs and provide basic First Aid and Psychological support.
Annex 4E provides a general overview of the Child Protection response strategy in
communities.
e. Addressing/Preventing Sexual and Gender Based Violence (SGBV)
Any new arrivals will be provided with information on where and how to report abuse and
where to receive the multi-sectoral services (health, psychosocial, physical protection and
legal). For survivors, psychosocial services and health care will be provided UNHCR,
working with UNWOMEN, UNFPA, UNAIDS, UNICEF and ICRC. UNFPA will ensure that
PEP kits are available while Ministry of Health, with technical support from WHO and other
health partners such as AHA will ensure that health care services are covered. During
reception, SGBV and Health partners will assist to identify potential survivors and
information to be handled with utmost confidentiality.
While UNHCR & LRRRC will have overall responsibility for assistance to victims and
survivors in camps, UNWOMEN will lead the assistance and response to issues related to
SGBV among refugees who will remain in communities. Under the overall coordination of
UNHCR, UNWOMEN & Ministry of Gender, Children and Social Protection (MoGCSP) will
provide regular feedback on SGBV and gender issues related to refugees in communities.
In particular, UNWOMEN will provide a range of support services covering prevention,
protection, and provision of psychosocial counselling as well as economic empowerment
activities for enhancing the resilience of SGBV survivors, women with special needs and
other vulnerable female groups in order to facilitate their reintegration with host
communities.
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Annex 4F provides a general overview of the SGBV response strategy in communities.
f. Persons with Specific Needs (PSN)
Identification of PSNs will take into consideration the best interest of the beneficiaries in
terms of support leading to a dignified life in the shortest possible time. PSNs will be tagged
for quick follow up.
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3.3
Essential Services for Camp Based Refugees, (including collective and transit centres)
Table 3.1
Response Strategies by Sector for refugees living in camp situations
Response Strategies by Sector for refugees living in camp situations (if applicable)
Objectives
Activities
Protection (including Monitoring, Registration, SGBV, Child Protection, PWSN)
 Border Monitoring and access to
 Train border officials on international refugee
territory
protection
 Host Community Monitoring
 Disseminate information to community leaders
 Ensure that the humanitarian and
about potential influx and possible residence in
civilian character of asylum is secured.
the communities
 Advocacy and awareness creation on
 Create awareness on the legal framework to
rights and obligations of refugees and
allow PoCs to understand rights and duties
asylum seekers
including access to and renting of agricultural
land


Registration and documentation



SGBV
Access to justice
Assistance for persons with specific
needs










Child Protection


Register each individual and provide a proof of
registration (POR) in the first instance
Ensure confidentiality of registered
documentation of SGBV cases;
After registration, ensure provision of adequate
support services beginning with psychosocial
counselling and continuing over a long period of
time;
Provide psychosocial counseling to survivors of
violence
If required provide PEP kits and health kits with
survivors
Provide medical care and support to PSNs and
if required move them to a camp for more
targeted assistance.
Set up child friendly spaces
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Performance Indicators








No. of border officials trained
No. of host community leaders identified
and trained
No. of refugees reached with advocacy.
No. of persons registered and provided
with a POR
No. of PSNs identified;
No. of PSNs moved into camps for more
specialized care
No. of affected women and girls who
receive psychosocial support as well as
other need based services;

 No. of child friendly spaces established
10
Response Strategies by Sector for refugees living in camp situations (if applicable)

Objectives
Ensure that tracing services are
provided




Camp Coordination and Camp Management
 Camp management and coordination

activities established
 Camp management SOPs established

 Evaluation and monitoring of delivery
assistance

 Functioning leadership structures and

Committees established
 Camp security structures established
Shelter and Site Construction
 Shelter and infrastructure established

and maintained for new arrivals in
three camp sites already in existence

 Suitable land provided by Government

of Liberia

 Camp expansion undertake






Basic Domestic and Hygiene Items (NFIs)
Population provided with sufficient basic 
and domestic items
NFIs

Hygiene – Soap
Core relief items

Activities
Identify any UAMs and liaise with ICRC and
LNRCS for tracing
LNRCS will Identify UAMs and provide
assistance
SEARCH to conduct BIA’s for all UASC
Performance Indicators
taking into consideration the special needs
of the girl child/ren
 No. of children with BIA completed
 No. of children with parents and
guardians traced

Conducting regular camp coordination
meetings
Weekly Monitoring of various camp assistance
delivery activities
Establishing of camp committees
Deploying of security presence within camps





# of coordination meetings undertaken
# weekly reports on assistance delivery
# of camp committees established
% of female participation in committees
# No. of security personnel stationed in
camps
Shelter and other infrastructure in old camps
refurbished
Provide 19,000 emergency shelters constructed
Camp site clearing and expansion conducted
Access Roads created or rehabilitated
Planning for camp extension
Shelter materials provided to new arrivals


5 Camp extension plans developed
# of structures upgraded, constructed
and rehabilitated in the camps
# of tents provided and in use
# of km of camp to border
# of shelters in 2 new camps
#of land sites identified and developed
# of km of road constructed
Refugees provided with household and core
relief items
Adequate hygiene items provided to all
refugees
Women of child bearing age assisted with
sanitary towels








# of persons receiving household and
core relief items
# of POCs assisted with basic hygiene
materials
% of women of child bearing age
provided with sanitary towels
Food Security
Final Version 2 – 30 Sept. 2015
11
Response Strategies by Sector for refugees living in camp situations (if applicable)


Objectives
Food Security Improved and monitored
Timely provision of food for
beneficiaries particularly lactating
mothers, pregnant women and female
headed households;






Health
Medical screening is done for all new
arrivals
 Access to Primary Health Care is
ensured
 Morbidity and mortality rates from
communicable and non-communicable
diseases is reduced
 Rational access to referral care is
ensured
 Access to reproductive, maternal and
neonatal care is facilitated for women
with special needs, survivors of SGBV
and adolescent pregnant women;
 Children and pregnant women are
immunized
 Basic health education is provided
 An early warning and surveillance
system is established to detect
outbreaks and prepare rapid response
action









Activities
Coordinate with WFP to make available food for
all new arrivals (e.g. energy biscuits) in camp
Monitoring of food distribution- with special
focus on the distribution and utilization of food
by vulnerable group of women as mentioned in
the first column;
Establishment of Food distribution committees
in each camp
Distribution of adequate food rations to POCs
Monthly Food Distribution conducted
Performance Indicators
 #food distribution monitoring reports
developed
 # food distribution committees
established
 # of refugees receiving adequate food
rations
Assess the health status of the population by
age and sex and identify critical health risk
factors
Engage required number of staff and provide
essential medicines and medical equipment
Implement immunization programme in the
camps and vaccinate children preventable
diseases
Provide emergency surgical kit/medical items to
address the surgical and obstetrical needs
Provide emergency Reproductive Health kits
and supplies
Network with existing Primary and Secondary
health care centers for 24/7 emergency and
curative referral care
Community-based preventive and health
promotion services
Disease surveillance-collect health information
and monitor the indicators, particularly for
epidemic diseases in order to outbreak
detection, investigation and control

Final Version 2 – 30 Sept. 2015




Crude mortality Rate: total no. of
deaths/100/month
Under 5 mortality rate: total no. of
deaths/100/month
Vaccination coverage rate
No. of new consultations
% of deliveries conducted by skilled
health workers specially for vulnerable
women groups mentioned in column 1
12
Response Strategies by Sector for refugees living in camp situations (if applicable)
Objectives




Nutrition
Undernutrition and micronutrient
deficiencies including anaemia
prevention and reduction activities are
implemented
Access to effective treatment for acute
malnutrition with medical complications
is established
Nutrition situation monitoring system is
established with special focus on the
needs of women with special needs,
female headed households and
survivors of SGBV;











WASH
Safe access to water of sufficient quality 
and quantity is established
Safe access to standard sanitation

facility is established

Hygiene practices are followed

Activities
Necessary coordination with national
authorities, WHO and other partners
Performance Indicators
Conduct nutritional screening of under-fives at
transit point and provide ready-to-use food to
mitigate them from starving
Identify severe acute malnutrition with medical
complications and refer them from transit points
to hospitals
Provide ReSoMal to ensure rehydration in
severe malnourished cases with diarrhoea prior
to referral
Conduct regular nutritional screening and
assessments in the camps, establish feeding
centres and prescribe ready-to-use food items
for SAM and MAM cases during emergency
and post-emergency phases
Coordinate with MoH and UNICEF for Vitamin
A supplementation and deworming campaigns
Collect, analyse and use nutrition data
Gender sensitive monitoring of nutrition levels
established for vulnerable good of women
mentioned in column 1

Rapid needs assessment with particular
emphasis on the needs of women and girls.
Sites identification for WASH facilities
Preposition materials to construct emergency
facilities (sanitation, bath house, garbage pits)
to meet the need of the population
Set up water distribution points and conduct
water treatment in a gender sensitive manner








Final Version 2 – 30 Sept. 2015






% of under five children screened for
nutrition status assessment
Coverage of supplementary feeding
program for children under five
Coverage of therapeutic feeding program
for children under five
Recovered/cured, default and death rates
in supplementary and therapeutic feeding
program
Prevalence of Global Acute Malnutrition
(GAM)
Prevalence of Severe Acute Malnutrition
(SAM)
No of women and girls with special need
who are provided nutritional support and
monitored;
No of liters of water supply person/day
Soap supply to each person/month
No of water container distributed/family
No. of population using one latrine
No of water distribution points
No of garbage pits
No of hygiene kits distributed
No of cleaning materials distributed
13
Response Strategies by Sector for refugees living in camp situations (if applicable)
Objectives








Education
All new arrival refugee children of
school going age have access to an
age appropriate basic and quality
education in a safe learning
environment
Provide facilities to accommodate to
include children with disabilities.
Livelihoods




LRRRC/GoL to make available farming
land and seeds for sustainable farming
for refugee population
Micro loan/grant/Village Loan and
Savings Association (VSLA) for IGA
purposes for new arrivals
Vocational training supported with
emphasis on the specific needs of
vulnerable women groups




Activities
ensuring that the views of women are heard.
Distribute water purification materials with
emphasis on women with young children.
Undertake drainage work
Conduct hygiene promotion activities and
distribute adequate disinfectant and cleaning
materials
Performance Indicators
Construct temporary structures to be used as
schools.
Establish special class pending the resumption
of the next semester
Distribute scholastics materials to all school
going children
Identification of qualify teachers.



Coordination meetings to address issues of
food supply to refugee population and to
involve refugee for cash/food for work
Advocate and negotiate with local communities
and provide seeds
Provide support especially to women for
establishing economic empowerment activities;
Vocational training participants selection criteria
established

No. of education facilities
No of children attending school
No. of children of children to benefit from
scholastic materials
 No. of qualify teachers identify.
No. of potential refugees (data collected
according to gender) farmers to benefit
from farming land and seeds assistance
 No. of potential refugees to receive
micro loan for IGA assistance
 No. of refugees enrolled in vocational
training information gathered on gender
disaggregated basis;


3.4
Essential Services for Non-Camp Based Refugees (living scattered in urban/rural areas)
Table 3.2:
Response Strategies by Sector for refugees living in non-camp situations
Final Version 2 – 30 Sept. 2015
14
Response Strategies by Sector for refugees living in non-camp situations (if applicable)
Objectives
Activities
Performance Indicators
Protection (including Monitoring, Registration, SGBV, Child Protection, PWSN)
 Ensure that those who are seeking
 Train border officials on international refugee
 # of border officials trained
asylum in Liberia have unhindered
protection (UNHCR, LRRRC)
 # of cases of reported refoulment
access to the Liberian territory
 Disseminate information to community leaders
 # of host community leaders identified
 Host Community Monitoring
about potential influx and possible residence in
and trained
 Advocacy on National legal framework
the communities (LRRRC,IOM)
 # of persons reached with awareness
carried out
 Conduct regular protection monitoring in the
raising
 Ensure that a conducive protection
refugee hosting communities and border
 # of community based protection
environment is established for
crossings (LRRRC)
mechanisms established
protection of refugees
 Train LRRRC monitors and community heads

on identification and basic registration (IOM)
 Establish or strengthen a community based
protection mechanism.
 Ensure that new arrivals from Côte
 Register each individual and provide a proof of
 # of persons registered and provided
d’Ivoire are swiftly registered by
registration in the first instance
with a Proof of Registration (POR)
authorities and UNHCR
(LRRRC/UNHCR)



Minimize the risk of SGBV and ensure
timely access to multi-sectoral services
for survivors, particularly women with
special needs and other vulnerable
women groups





Ensure that persons with specific needs are
identified and referred to adequate service
providers




Provide psychosocial counseling to survivors of
violence
If required provide PEP kits and health kits with
SGBV survivors
Ensure full confidentiality of documentation of
SGBV;
Support the establishment of referral
mechanisms for SGBV survivors;
Improve access to basic services in
psychosocial, medical and legal assistance;
Establish/Strengthen already established
referral pathway;
Identify PSNs
Provide medical care and support to PSNs and
Final Version 2 – 30 Sept. 2015





# of persons who receive psychosocial
support
# of SGBV survivors provided with PEP
kits and health kits
# of competent and qualified personnel
to handle referrals professionally
# of PSNs identified;
# of PSN moved into camps for more
specialized care

15
Response Strategies by Sector for refugees living in non-camp situations (if applicable)
Objectives
Activities
Performance Indicators
if required move them to a camp for more
targeted assistance


Protect children from abuse, exploitation
and recruitment in fighting and armed
forces





Ensure that the third country nationals
are returned to their country of origin in
safety and dignity

Shelter, Housing and Other Infrastructure
 Vulnerable refugees assisted and

protected from eviction
 Absorption capacity of host families

increased through basic shelter material
distribution.

 Repair access roads


Basic Domestic and Hygiene Items (NFIs)

 Population provide with sufficient basic
Raise awareness with affected communities
and other relevant stakeholders on the
prevention of separation, violence, abuse and
exploitation, including prevention of recruitment
of children in fighting and armed forces
Identify and document UAC/SC and other
vulnerable children
Liaise with ICRC and LRC for family tracing
SCI/SEARCH to conduct BIA’s for all UASC
and vulnerable refugee children
Set up child friendly spaces





# of children identified and registered as
UAC and
# of UAC/SC referred to ICRC/LRC for
tracing
# of BIA completed
# of children with parents and guardians
traced
No. of child friendly spaces established
taking into consideration the special
needs of the girl child/ren

IOM to identify and transport to respective
countries

# of TCN identified and assisted to return
to their country of origin
Distribute shelter materials (once) to all newly
arriving families
Identify and assist vulnerable refugees at risk
of eviction
Identify host families in need of basic shelter
material support
Distribute shelter material kits to host families
Access roads to and from borders, bridges and
sites identified are repaired.

# of families receive one time shelter
material assistance
# of vulnerable refugees assisted with
renewed accommodation rental
# of host families assisted with shelter
materials
# host families assisted with shelter kits
# of access roads etc. repaired
# of bridges repaired
New Arrivals provided with household items
 # of persons receiving household items
Final Version 2 – 30 Sept. 2015





16
Response Strategies by Sector for refugees living in non-camp situations (if applicable)
Objectives
Activities
Performance Indicators
and domestic items
 Adequate hygiene items provided to all new
 #. of new arrivals assisted with basic
arrivals
hygiene materials
 NFIs
 Women of child bearing age assisted with
 % of women of child bearing age provided
 Hygiene – Soap
sanitary Napkins
with sanitary Napkins
Food Security
 Food Security Improved and monitored
 Coordinate with WFP to make available
 # of EVI assisted with provision of food
 Timely emergency food aid provided to
emergency food aid for extremely vulnerable
assistance
the extremely vulnerable
(e.g. energy biscuits)
 Food Distribution monitoring reports
generated
Health
 Medical screening is done for all new
 Assess the health status of the population by
 Crude mortality Rate: total no. of
arrivals
age and sex, and identify critical health risk
deaths/100/month
 Access to Primary Health Care
factors
 Under 5 mortality rate: total no. of
facilitated in similar ways and at similar
 Work with partners to identify required number
deaths/100/month
cost to that of nationals
of staff and provide essential medicines and
 Vaccination coverage rate
 Health facilities are identified in the
medical equipment
 % of deliveries attended by skilled health
catchment area and refugee health
 Include refugees in immunization programme
workers
services are integrated with existing
and vaccinate children to protect from vaccine
health services
preventable diseases
 Morbidity and mortality rates from
 Make emergency surgical kit/medical items
communicable and non-communicable
available to address the surgical and obstetrical
diseases is reduced
needs
 Rational access to referral care is
 Provide special health assistance provided to
ensured
vulnerable individuals
 Access to reproductive, maternal and
 Make emergency Reproductive Health kits and
neonatal care is facilitated
supplies available
 Children and pregnant women are
 Network with existing Primary and Secondary
immunized
health care centers for referral care
 Basic health education is provided
 Train Community Health Workers for providing
 An early warning and surveillance
health education
system is established to detect
 Collect health information and monitor the
outbreaks and prepare rapid response
indicators, particularly for epidemic diseases in
Final Version 2 – 30 Sept. 2015
17
action
Response Strategies by Sector for refugees living in non-camp situations (if applicable)
Objectives
Activities
Performance Indicators
order to outbreak detection, investigation and
control
Nutrition
 Under nutrition and micronutrient
deficiencies including anaemia
prevention and reduction activities are
implemented
 Access to effective treatment for acute
malnutrition with medical complications
is established, especially for women
with special needs, SGBV survivors and
female headed households;
 Nutrition situation monitoring system is
established with special focus on the
needs of vulnerable groups of women.






WASH
 Safe access to water of sufficient quality
and quantity is established and is user
friendly from a gender perspective;
 Safe access to standard sanitation
facility is established
 Hygiene practices are followed
 Rehabilitation and repair of water points
in host communities






Conduct nutritional screening of under-fives
and provide ready-to-use food
Identify severe acute malnutrition with medical
complications and refer them to the hospitals
Provision of ReSoMal to ensure rehydration in
severe malnourished cases with diarrhoea
Conduct regular nutritional screening and
assessments in the community particularly for
women and girls as well as those with special
needs and survivors of SGBV;
Establish linkage with partners to provide
ready-to-use food items for SAM and MAM
cases during emergency and post-emergency
phases
Collect, analyse and use nutrition data based
on gender disaggregated information;
 % of under five children screened for
Rapid needs assessment that takes into
account the special needs of vulnerable women
groups
Sites identification for WASH facilities that is
need based according to vulnerable groups of
women;
Preposition materials to construct emergency
facilities (sanitation, bath house, garbage pits)
to meet the need of the population
Set up water distribution points and conduct
water treatment
Distribute water purification materials
Undertake drainage work




Final Version 2 – 30 Sept. 2015
nutrition status assessment
 Coverage of therapeutic feeding program










for children under five
Coverage of supplementary feeding
program for children under five
Prevalence of Global Acute Malnutrition
(GAM)
Prevalence of Severe Acute Malnutrition
(SAM)
% of vulnerable group of women screened
for lack of nutrition and provided adequate
support
No of litres of water supply person/day
Soap supply to each person/month
No. of water container distributed/family
No. of latrines constructed exclusively for
women and men
No. of persons using one latrine
No of water distribution points
No of garbage pits
No of hygiene kits distributed
No of cleaning materials distributed/month
No. of latrines constructed that are user
friendly to the needs of vulnerable women
groups, especially from the security point
18
Response Strategies by Sector for refugees living in non-camp situations (if applicable)
Objectives
Activities
Performance Indicators
 Conduct hygiene promotion activities and
of view and accessibility
distribute adequate disinfectant and cleaning
 Locations of latrine from a security point
materials taking into consideration women with
of view of women’s group
special needs and user friendly facilities that
 No. of women with special needs provided
meet the needs of vulnerable women groups
with services;
Education
 All new arrival refugee children of
school going age arriving in the
communities have access to the age
appropriate basic and quality education
in a safe learning environment




Livelihoods
 LRRRC/GoL to make available farming
land and seeds for sustainable farming
for refugee population taking into
consideration women with special
needs;
 Micro loan/grant/VSLA for IGA purposes
for new arrivals, particularly targeting
women with special needs and other
vulnerable women groups;
 Vocational training supported taking into
consideration the gender specific needs
of women




Negotiate with host government to ensure
refugee children have access to national
education facilities
Establish special class pending the resumption
of the next semester
Distribute scholastics materials to all school
going children
Identify qualified teachers and ensure gender
balance in the selection of teachers.
 No. of children enrolled in the child
Coordination meetings to address issues of
adequate food supply to refugee population and
to involve refugee for cash/food for work
Vocational training center established and/or
supported taking into consideration the special
needs of women and girls;
VSLA, microloans and self-help initatives
supporting vulnerable groups;
Advocate and negotiate with local communities
and provide seeds
 15,000 refugee to receive food assistance
 No. of potential farmer (including female

friendly spaces
 No. of education facilities
 No of children attending school
 No. of children of children to benefit from
scholastic materials.
 No. of qualify teachers identified
 # of female teachers identified to ensure
gender balance in the selection of
teachers..
farmers) to benefit from farming land and
seeds assistance
 No. of potential refugee (both women and
men) to receive micro loan for IGA
assistance
 No. of vocational training center
established and/or supported particularly
those addressing the needs of vulnerable
groups of women and girls.

Final Version 2 – 30 Sept. 2015
19
3.5
Supply and logistics
While local procurement will always offer several advantages over international
procurement, the limited geographical presence of the key suppliers across Liberia limits the
market. Even at that, in Monrovia where the key suppliers are based, the market is still
limited. Essential and most needed items used in the provision of assistance to refugee
must be procured internationally and trucked to the field.
a) Accessibility
The road from Monrovia to Gbarnga has been paved up to 90%. The unpaved and near
impassable routes, especially during the rainy season (June – September) include the
following:
i. Gbarnga, Bong County to Voinjama, Lofa County
ii. Ganta, Nimba County to Saclepea, Nimba County
iii. Saclepea, Nimba County to Zwedru, Grand Gedeh County
Of all of the anticipated entry points only Harper has a seaport. Collaboration as One UN will
enable UNHCR to use the UNMIL vessel CATARINA to ship items to Harper.
b) Diesel fuel
With the exception of UNMIL, all bulk fuel supply depots are based in Monrovia. Important to
note is the fact that UNMIL is currently issuing bulk fuel from three locations only. These
locations are Gbarnga, Bong County; Zwedru, Grand Gedeh County; and Harper, Maryland
County. The most reliable, for long-term purposes, will be the trucking of diesel fuel to all
locations using a local fuel vendor (TOTAL Liberia and/or Liberian Petroleum).
For smooth and effective operation there will have to be one UNHCR Fuel Bowser each
based in Gbarnga, Saclepea, and Zwedru. Facilities are already in place include the
following:
a. Load TOTAL Electronic Fuel Card in support of truck movement
b. Saclepea – Bulk Fuel storage capacity is 9150 gals (34,636.41 Ltrs)
c. Zwedru – Bulk Fuel storage capacity augmented to 6,200 gals (23,469.48 Ltrs)
d. Harper – Bulk Fuel storage capacity augmented to 7424.61 gals (28,105.1 Ltrs)
c) Warehouse
There are three warehousing facilities in Liberia and they are located in Monrovia, Saclepea,
Zwedru and Harper. The facilities already in place include the following:
a.
b.
c.
d.
Monrovia
Saclepea
Zwedru
Harper
Concrete Warehouse
Rub Hall
Concrete Warehouse
Rub Hall
x1
x3
x1
x1
d) Fleet positioning
UNHCR currently maintains a truck fleet of 29 trucks. The proposed fleet positioning is as
follows:
i.
Monrovia: 4 Trucks (13.79% of fleet) - Active engagement – provides support to
urban refugees and assists in the transportation of NFIs to warehouses at field
locations.
Final Version 2 – 30 Sept. 2015
20
ii.
Saclepea: 4 Trucks (13.79% of fleet) - Active engagement, Monrovia, Nimba, Bong Transportation of NFIs, Food Items, and PoCs
iii.
Zwedru: 5 Trucks (17.24% of fleet) - Active engagement, Monrovia, Nimba, Bong, Transportation of NFIs, Food Items, and PoCs
Harper: 5 Trucks (17.24% of fleet) - Active engagement, Monrovia, Nimba, Bong Transportation of NFIs, Food Items, and PoCs
Standby: 3 Trucks (10.34% of fleet) - Non-active engagement – Provide backup in
case of prolong downtime of fleet asset. On standby in Saclepea.
iv.
v.
e) Establishment of support hub
The establishment of Logistics Support Hubs at a strategic location in the field needs to be
considered. For the establishment of Logistics Support Hubs the proposal would be as to
position one in Saclepea, such that logistical support is provided to Gbarnga and for Nimba,
while Zwedru will be set-up to provide support to both Harper and Saclepea.
f) Collaboration as One-UN
As a result of the UN Delivering as One Programme, there will be access to assets like the
ferry (UNMIL), the Aircrafts (UNMIL), trucks and warehouses (WFP). During the emergency
there will also be access to One UN services like the One-UN procurement portal as well as
the already established Long Term Agreements (LTAs), which will facilitate efficient and
effective procurements.
Final Version 2 – 30 Sept. 2015
21
4.
RESPONSE MATRIX
Table 4.1
Sector
Protection incl.: Monitoring, Physical
Security, Registration, SGBV, Child
Protection, PWSN
Response matrix for Camp-based Refugees
Refugees Living in Camp situations (if applicable)
Coordinator
Co(Govt.
Coordinator
First Responder(s)
Agency)
(UN-Agency)
LRRRC
UNHCR
UNHCR, ICRC, UNICEF,
UNMIL, UNFPA, CARE, DRC
SEARCH,CARITAS, SCI,
All Responders
ICRC, UNICEF, UNMIL,
CARE,SEARCH,CARITAS,
UNHCR, LRRRC, SCI, DRC,
LNRC
LRRRC UNHCR, IOM, CARE
Camp Coordination and Camp
Management
LRRRC
UNHCR
Shelter and Site Construction
LRRRC
UNHCR
Basic Domestic and Hygiene Items
(NFIs) Incl. distribution services
LRRRC
UNHCR
UNHCR,UNICEF,
LNRCS, CARE
UNHCR,UNICEF, LNRCS,
CARE, LRRRC
Food Security
LRRRC
WFP, UNHCR
UNHCR, WFP,
UNHCR, WFP, MoA, LRRRC
Health
LRRRC
UNHCR
MOH,UNHCR, WHO, AHA
UNHCR, WHO,MOH, LRRRC
Nutrition
LRRRC
UNHCR
WFP, AHA
UNHCR,WFP, MoA, LRRRC
LRRRC
UNHCR
CARE
LRRRC
UNHCR
LRRRC
UNHCR, FAO
SEARCH, SAVE the
CHILDREN,
UNHCR, FAO, ADRA
LRRRC
UNHCR
IOM, WFP
UNHCR, CARE, MoPW
LRRRC
UNHCR, SCI, MoE, SEARCH,
UNICEF,CARE,
UNHCR, FAO, ADRA, MoA,
LRRRC
UNHCR, GSA, MoD, IOM,
WFP, LRRRC
WASH
Education
Livelihoods
Supply
Including logistics, warehousing,
procurement, & transport
LRRRC, UNHCR, IOM,
CARE
UNHCR, CARE, LRRRC
Final Version 2 – 30 Sept. 2015
UNHCR,CARE,LRRRC
22
Table 4.2
Sector
Protection: incl. Monitoring, Physical
Security, Registration, SGBV, Child
Protection, PWSN
Shelter, Housing and Other
Infrastructure
Response matrix for non-camp situations
Refugees Living in non-camp situations (if applicable)
Coordinator
First
(Govt. Agency)
Responder(s)
CoLRRRC maintains
Coordinator
lead coordination
(UN-Agencies)
role in all noncamp situations
UNFPA –
reproductive
health/gender
UNWOMEN –
SGBV and PSN
MoGCSP
UNICEF – child BIN, LNP, IOM,
LRRRC
protection
IOM –
registration and
border
monitoring
Host
MOPW
communities
Basic Domestic and Hygiene Items
(NFIs) Incl. distribution services
GSA
IOM
UNICEF, IOM,
LRRRC
Food Security
MoA,
FAO
WFP, LRRRC
Health
MoHSW/CHT,
WHO, IOM
Nutrition
MoHSW,
UNICEF
WASH
MoPW,
UNICEF
Final Version 2 – 30 Sept. 2015
UNICEF,
UNFPA
MOHSW/CHT,
WHO, IOM
UNICEF, WFP,
CHT
UNICEF, IOM
All Responders
BIN, LNP, UNPOL, UNHCR, IOM,
LRRRC, LNRCS, SCI, SEARCH,
UNFPA, , UNWOMEN, UNICEF,
MoGCSP, MIA
LRRRC, and Host communities,
MOPW, LRRRC
UNICEF, LRRRC, IOM
WFP /FAO, LRRRC, MoA
WHO, UNICEF, IOM, UNFPA,
MoHSW/CHT, MoGCSP, LRRRC,
UNICEF, WFP, CHT, MoHSW,
LRRRC
UNICEF, MoPW, LRRRC, IOM
23
Education
Refugees Living in non-camp situations (if applicable)
Coordinator
First
(Govt. Agency)
Responder(s)
CoLRRRC maintains
Coordinator
All Responders
lead coordination
(UN-Agencies)
role in all noncamp situations
MoE, UNICEF,
MoE,
UNICEF
SCI
MoE, UNICEF, LRRRC,
Livelihoods
MoA, MoYS
FAO
FAO, LRRRC
FAO, MoYS, MoA, MoE, LRRRC
Supply
Incl.: Logistics, warehousing,
procurement, transport of relief items.
GSA
WFP/IOM
WFP, IOM
WFP, IOM,GSA, MoD
Sector
Final Version 2 – 30 Sept. 2015
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5.
STAFF SAFETY AND SECURITY IN THE OPERATIONAL CONTEXT
Humanitarian workers have to operate in a relatively calm situation. The residual effect of
the Liberian civil war continues to have a bearing on all aspects of life in Liberia. High levels
of sexual exploitation and abuse (SEA) and gender based violence (GBV) are still a major
concern. Many of the conflict factors that led to Liberia’s civil crisis are yet to be
comprehensively addressed. Current internal security concerns include an increase in
violence and criminal activities, particularly armed robbery and theft in the capital. The
situation is compounded by high levels of unemployment and poverty, with few opportunities
for legal, gainful employment for the relatively youthful population.
The United Nations Mission in Liberia (UNMIL), a peacekeeping force established following
the comprehensive peace agreement in 2003, remains in Liberia with just approximately
5000 troops and police in 2015. It is an ‘integrated mission,’ which means that it should be
able to support for humanitarian and human rights assistance. The Liberian National Police
is being trained by the UN to take over civil protection duties, while the Armed Forces of
Liberia are also being recruited and trained to provide security
6.
6.1
DATA, COMMUNICATION AND FUNDRAISING
Operational Information Management (Data)
There is the need to reactivate the Interagency Information Management Working Group
(IIMWG) to coordinate and provide technical support for information management
processes. At the commencement of any influx into the country, rapid population estimation
will be necessary to ascertain population figures and also monitor population movement
trends for planning purposes. Out of these population tables, demographic breakdowns
could be established. As there are many actors/stakeholders in monitoring and data
collection, to ensure consistency, all data and statistics collected would be consolidated and
submitted to the IIMWG. For reporting purposes, only the population figures verified and
agreed on by the IIMWG which will be shared for external consumption.
UNHCR has an already existing active IM web portal (http://data.unhcr.org/imtoolkit/), which
could be the source of dissemination of the population data/information. Alternatively
information could be obtained from the LRRRC web portal (http://www.lrrrc.org).
6.2
Mass Communication (with persons of concern)
UNHCR, Government of Liberia MoI, the UN Communications Group (UNCG) and relevant
stakeholders will be responsible for mass communication with all persons of concern
through appropriate media such as UNMIL and public radio and newspapers. In addition,
consideration should be given to communication through community leaders, church
announcements, community mobilizations and posters in the local languages.
All community leaders in the identified host communities need to be provided with means to
provide information and to contact the communication focal persons by provision of SIM
cards, scratch cards etc.
Public Information Strategy
Overall objectives
 Ensure global media coverage of refugee/ IDP issues
 Advocate for access to asylum space, including open borders, access to asylum
procedure, decent life in exile
Final Version 2 – 30 Sept. 2015
25










Build case for support for the host government straining under pressure from large
numbers of refugees amid grave budget constraints
Organize awareness campaigns in priority border communities to provide adequate
information to refugees and host communities on communicable diseases
Increase empathy towards refugees through individual stories of courage, resilience
and humanity – “Ordinary People forced to flee” theme
Call upon a robust and sustained public, political and financial support and burden
sharing
Highlight the need for a peaceful solution to the violence.
Target goals
Strategic messaging and media outreach that anticipates issues, drives news
agenda and builds credibility amongst target audiences
Strong field presence of PI Officers/spokespersons
Ensure coverage/production of outlets that highlight the human suffering, UNHCR
action and the lives of refugees (as ordinary people)
Identify key protection challenges and proactively communicate through in-depth
reports, regular briefing notes and other media outlets
Support resource mobilization for the protection of refugees in Liberia.
Mass communication with refugees/asylum seekers
1. Rapid assessment to identify the immediate needs/key areas that require behavioral
change interventions (carried out through the components of the contingency plan)
and to whom it must be directed, with and AGDM perspective. Definition of trusted
community leaderships/community-based communications channels (information
sharing patterns), present mass media channels
2. Definition of potential persons of interest amongst the target public
3. Definition of key messages to be disseminated (based on the components of the
contingency/emergency response plan)
4. Definition of results oriented objectives and indicators (based on the components of
the contingency/emergency response plan)
5. Definition of stakeholders (based on the components of the contingency/emergency
response plan)
6. Design of the targeted implementation communications plan. Creation of support
materials, including pre-testing of their efficiency, and dissemination. Includes
feedback from the target public. Includes budget
7. Implementation
8. Monitoring of results (based on the components of the contingency/emergency
response plan)
9. Engage large mass media in promoting messages on refugee protection and
solidarity.
10. Organize awareness campaigns in priority border communities to provide adequate
information to refugees and host communities on communicable diseases
6.3
Public Information & media strategy
1. Identify specific actions and messages that highlight the prevention of abuses
against refugees and other Persons of Concern (PoCs) and direct attention towards
aid support and the respect of their rights
2. Create key messages and Q&As on the contingency plan/emergency response and
share it with HQ, Regional Office and LRRRC (based on the components of the
Final Version 2 – 30 Sept. 2015
26
contingency/emergency response plan). All stakeholders must stick to the key
messages
3. Keep abreast of any changes/modifications in the response plan to update the key
messages
4. Draft other media outlets: press releases, briefing notes, etc. and disseminate
5. Identify spokespersons at HQ, Regional Office, Country Office and field offices in
case of multiple media requests. Conduct trainings to field offices if necessary. Play
close attention to the journalists’ intentions and means of acquiring information –
they might approach refugees by themselves. Facilitate press conferences when
media requests are overwhelming
6. Keep a record of every interview/mention/others published or streamed, as well as
journalists’ contacts
7. Consider using media as an advocacy channel for funds appeals, behavioral change,
etc.
8. Produce regularly web stories, photo galleries, and others to keep the UNHCR
Global and Kora Websites, Social Media Channels, and others updated on the
situation
9. Create thematic Fact Sheets or other for external updates and donor accountability
10. Ensure donor visibility when possible.
Key messages outline:
 All over the world security risks are on the rise for populations and those forced to
flee their homes because of violence need the full dedicated support for an
opportune recovery from trauma, both physically and mentally.
 Thousands of women, men, children and adolescents are fleeing from the
neighboring country of Côte d’Ivoire, due to violence, who if returned could be placed
at a higher risk.
 Asylum seekers often flee through risky routes to reach safety, being exposed to
further violent attacks, SGBV, trafficking, smuggling, amongst others.
 The government of Liberia has a well-known reputation for ensuring international
protection for refugees. UNHCR continues to thank the Government of Liberia for its
continuous efforts in protecting refugees and for complying with the Refugee
Convention. Its communities and the Liberian population have shown selfless
hospitality, and have opened their doors to support the government’s efforts to
protection refugees. UNHCR supports its efforts to mount an appropriate
humanitarian response to the influx of asylum seekers arriving at Liberia’s borders.
 UNHCR is currently working with nearly 12 million refugees around the world and
supporting the countries hosting them. What we ask for in all situations is for
individuals who fear harm in their home countries to be able to tell their stories and to
receive international protection if they need it.
 Borders need to be open and protection in Liberia should be safeguarded. Keeping
borders open prevents human rights abuses such as torture, SGBV, trafficking,
smuggling, and it does save lives and gives hope to thousands of persons in fear.
 The humanitarian action faces grave budget constraints, which needs the invaluable
support from donors around the world. Around the world, it is the poorest countries
who are facing the hard task of protecting refugees, and Ebola-stricken Liberia is one
of them. Stretching beyond its capacity, the Liberian government is investing all its
efforts in providing protection to those who have fled from Côte d’Ivoire, but they
need all of our support to better support refugees and their host communities –
burden-sharing (resettlement, family reunification, etc.).
 Stick to what UNHCR and its partners are doing to provide protection
 Screening and registration – refugee status determination
 Shelter
 Healthcare & psychosocial support
Final Version 2 – 30 Sept. 2015
27
 WASH
 NFIs
 Education in emergencies and Child protection
 Food Security & livelihoods
 Search for durable solutions
 Protection against SGBV
Please refer to Annex 8 for Communications strategy checklist
6.4
Resource Mobilisation
Liberia has over the past twelve months become less attractive for donor support especially
with regard to refugee situations considering reducing number of refugees and general
stabilization of humanitarian programmes. The increasing number of global emergencies
has also contributed to this situation. However, lessons drawn from the recent Ebola
Emergency Response showed the commitment of the donor community towards emergency
response and this would need to be capitalized on.
To ensure that efficient and effective resource mobilization is undertaken to provide stable,
predictable and sufficient funding available to implement adequate emergency response
activities resulting from a refugee influx, the resource mobilization theory of change will be
adopted. This includes the following 3 outputs:
1. Deepen relationships and partnerships with traditional donors
2. Diversified sources and donor-base contributing increasingly to resource needs and
3. An enabling environment established to support donor relationships
To achieve output 1, there will be systematic communications with traditional donors and
improving institutional relations same. In this regard; as an immediate response to an influx,
appeals to various traditional emergency funds including Central Emergency Response
Fund (CERF) will be undertaken spearheaded by OCHA under the leadership of the Office
of the Resident Coordinator. Moreover, existing fundraising structures such as strengthening
and enhancing the One UN appeal in order to fundraise and respond to the basic needs of
POCs. As an immediate response, Agencies and humanitarian actors will look harness
internally available resources pending donor response from interagency appeals.
Considering that in the case of an influx some PoCs may find themselves within the region
in countries bordering Côte d’Ivoire (Ghana, Burkina Faso, Mali, Guinea and Liberia) the
possibility of a joint regional appeal lead by OCHA will be explored to fund raise to support
the emergency.
Although non-traditional (diversified) sources may not provide much of the funding required
there is the need to ensure that these diversified funding sources can be tapped into. The
emergency response will need to be packaged and showcased using the results based
approach to all viable diversified funding sources. Also, factoring in the geographical
context, relationship with regional blocks and funding agencies such as ECOWAS, AU,
AfDB etc. will need to be strengthened to support the appeal. As much as possible to the
government of Liberia will leverage on opportunities presented by the operations of
international corporations concessions present in refugee receiving counties and privatesector in general.
Final Version 2 – 30 Sept. 2015
28
ANNEXES
Annex Number
Annex Name
Actual Document
Annex 1
Coordination structure
Annex 2:
Contact list of Government Authorities
Annex 3:
Contact list UN and NGO actors
Annex 4 (a – h)
Overview of Sector response strategies
4a
Health Response Strategy for
communities
4b
Nutrition Response Strategy for
Communities.
4c
WASH Response Strategy for
communities
4d
Education Response Strategy for
communities
4e
Child Protection Response strategy for
communities
4f
SGBV Response strategy for
communities
4g
Emergency Registration Response
Strategy
Annex 1 Coordination structure.docx
Annex 2 - Contact
List Government Authorities.xlsx
Annex 3 - Contact list
UN and NGO actors.xlsx
Annex 4a - Heath
Response Strategy for Communities.docx
Annex 4b - Nutrition
Response Strategy for Communities.docx
Annex 4c - WASH
Response Strategy for Communities.docx
Annex 4d - Education
Response Strategy for Communities.docx
Annex 4e - Child
Protection Response Strategy for Communities.docx
Annex 4f - SGBV
Response strategy for communities.docx
Annex 4g Registration Response Strategy.docx
Final Version 2 – 30 Sept. 2015
29
Annex Number
Annex Name
Actual Document
4h
Food Security Response Strategy
Annex 5
Sector gap analysis chart
Annex 6
Results of camp site assessments and
camp layout.
Annex 7
Camp coordination matrix
Annex 8
Communication Strategy Checklist
Annex 9
Internement Plan
Annex 10
Contingency Plan Summary Matrix
Annex 11
Logistics and Transport Arrangements
Annex 4h - Food
Security Response Strategy.docx
Annex 5 - Sector Gap
Analysis.xlsx
Annex 6 - Results of
camp site assessments and camp layout.
Annex 7 - Camp
Coordination Matrix.xlsx
Annex 8 Communication Strategy Checklist.docx
Annex 10 Contingency Plan Summary Matrix CDI.xlsx
Annex 11 - Logistics
and Transport Arrangements.docx
Annex 12
Map of Country (ideally marked with:
entry points, site locations, health
facilities, warehouses, supply routes).
Annex 12 Maps.docx
Final Version 2 – 30 Sept. 2015
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