QUALITY MANAGEMENT
COURSES – BioMed Online
Gary Cheung
Quality & Training Manager, Haematology –
King’s College Hospital
Who are you?
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Practising Quality Managers/Officers?
Pathology Lab Managers
Cytogenetics Lab Managers
Molecular Lab Managers
Joint responsibility
Others
What do want from a QM course?
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Cost?
Time?
Accreditation/certification/box ticking?
Personal development?
Quality Improvement?
Other?
TYPES OF QM COURSES
(With thanks & apologies to Ann Lockhart)
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Full time (FT)
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Part time (PT)
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Distance Learning (DL)
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e-Learning – interactive programs
SOME AVAILABLE
COURSES
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“Ulster”Certificate of Extended Practice in
Quality Management (DL/eL)
“Greenwich” Quality Systems Management
(DL/eL)
MSc Quality Management (FT, PT, DL)
Diploma in Quality (PT)
HNC Quality (PT + DL)
Many others
IBMS Certificate of Extended
Practice in Quality Management
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Developed by Biomedical Scientists for
Quality Officers/Managers within
Clinical Laboratories
Introductory level course to introduce a
‘new’ specialty and a ‘new’ learning
environment “Suitable for Quality
Officers”
Delivered through the University of
Ulster using WebCT
IBMS Certificate of Extended
Practice in Quality Management
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Course structure – 6 modules
1.
2.
3.
4.
5.
6.
Introduction to Quality Management
Error Logging
ISO Standards
CPA Standards/Document Control
Change Management
Laboratory Audit
GREENWICH QUALITY
SYSTEMS MANAGEMENT
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Developed by HealthCare Scientists for
Quality Managers within Clinical
Laboratories
Delivered through the University of
Greenwich using WebCT
Includes 2 face-to-face workshops
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Introduction to WebCT & Tutors
Opportunity to give a formal presentation
GREENWICH QUALITY
SYSTEMS MANAGEMENT
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Content Summary
Meaning of Quality
2.
Quality Assurance\Control
3.
Management Review
4.
Accreditation
5.
Internal Quality Audit incl. Audit Checklists
6.
Customer Survey
7.
Self Assessment\Reflection
..\QM\Greenwich
1.
Declaration of Interests
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I am a member of Biomed Online
(Greenwich) Steering Committee
I cannot compare Ulster/Greenwich
course from direct experience, but..
I completed the Greenwich QSM course
& the Ulster “Training Officers” course
Comparison
Ulster
Greenwich
£650
£725/£650
CATS (MSc)
30
30
IBMS CPD Points
100
100
Duration
12 weeks
12 weeks
Student:Tutor
100:1 – 25:1
12:1 – 8:1
Assessment
60 MCQ in 75 mins
Quizzes, essays and
project work
Follow up advanced
course?
Yes
Yes
Cost (out of date)
ULSTER STUDENT COMMENTS
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I enjoyed the experience and would
recommend it to all aspiring to be quality
managers at whatever level within pathology
It was a new but enjoyable experience to
study online
Overall a fair start, but room for improvement
GREENWICH STUDENT COMMENTS
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I generally found the course very useful, particularly the
audit section, and this will benefit my workplace as we
had little experience of audit systems
I found the concept and delivery of the on-line course
very rewarding although hard work
I am very enthusiastic about the role of such courses in
the future education and professional development of
Biomedical scientists and HealthCare Scientists in general
Advanced QM (Greenwich)
4.
Introduction
Anatomy of a job description: Activity 1.1
How am I doing?: Activity 1.2
Personal development planning
5.
Activity 1.3 (assessed) QM PDP
1.
2.
3.
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Designing and implementing a quality management system in your
laboratory
A look at the quality management system (QMS)
A changing approach to quality
Breaking open the QMS
Activity 2.3 (assessed): A strategy for implementing a
quality system and an evaluation of communication (project
plan & report)
Advanced QM (Greenwich)
1.
Introduction: Making change happen
2.
Evaluation
3.
Continual improvement
4.
Activity 3.3: (assessed) – Report on a Quality Improvement
5.
Working together
6.
About working together: Activity 4.1
7.
Supporting others
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Establishing and maintaining co-operative working relationships
9.
Developing people: Activity 4.2
10.
Activity 4.3 Plan & run a training workshop (assessed)
MSc in Quality Management
UNIVERISTY OF PAISLEY
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Core modules
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Quality Assurance and Management
Systems
Dynamics of Management Communication
with Quality Appraisal and Measurement
Information Technology
Statistical Quality Control
Project
MSc in Quality Management
UNIVERISTY OF PAISLEY
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Support Modules (2 from)
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Materials & Quality
Reliability Engineering
Computer Aided Engineering
Manufacturing Systems
Non-Destructive Testing & Condition
Monitoring
Service Quality
MSc in Quality Management
UNIVERISTY OF PAISLEY
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Optional Modules (2 from)
 Strategic Quality Management
 Interpersonal Skills & Change
Management
 Software Quality Management & Advanced
IT
 Statistical Process Design
 Operations Management
 Managing Customer Service
MSc in Quality Management
UNIVERISTY OF PAISLEY
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Assessment
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At least 1 Summative Assessment for each
module (Coursework)
Final Examination for each module
DISSERTATION PROJECT
Course lasts – approximately 33 months
MSc in Total Quality Management
& Business Excellence
UNIVERISTY OF STIRLING
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Course content
 Human Aspects of Quality
 Quality Systems & assessment
 Performance Management & Measurement
 Total Quality Management (TQM)
 Systems Analysis
 Business Process Management
MSc in Total Quality Management
& Business Excellence
UNIVERSITY OF STIRLING
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Course content cont.
 Relational Databases
 TQM & Business Excellence
 Business Process Management
 Managing Service Quality
 Enterprise Planning/Operations
Management
MSc in Total Quality Management
& Business Excellence
UNIVERISTY OF STIRLING
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Assessment
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At least 1 Summative Assessment for each
module (Coursework)
Final Examination for each module
DISSERTATION PROJECT
Course lasts – approximately 33 months
MSc in Managing Quality in
Health Care
University of Birmingham
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4 Core modules
 Introduction to Health Care Quality
 Health Service Management
 Quality Measurement and Management
 Choice of
 Involving Consumers in Health Care
Quality
 Clinical and Professional Quality
 Plus 2 additional modules
 Dissertation Project
IQA Diploma in Quality
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Delivered on a part-time basis at
various centres in the UK
Scotland
 Aberdeen College
 Bell College
 Glenrothes College
 Kilmarnock College
IQA Diploma in Quality
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Course content – 6 units
D1 - Introduction to Quality
D2 - Quality Management
D3 - Quality Tools & Techniques
D4 - Communications & Project Management
D5 - Project
D6* - Quality & Environmental Management
D7* - Information Technology & Quality
Management
IQA Diploma in Quality
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Units D1 – D4 are mandatory and
delivered over 1 semester (15 weeks)
Unit 5 – Project is student centred
Units 6 and 7 are optional so student
must chose one
IQA Diploma in Quality
Assessment
 One summative assessment per unit
except D5
 Followed by an end of semester
examination
 PROJECT – D5
 Award
 IQA Diploma in Quality
 130 CATS at level 4
All units must be completed within a 6 year time
frame
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HNC Quality
James Watt College
Business & Management Quality
 Part time – 2 evenings/week for 2 years
or Distance Learning
 7 modules plus Project
 Assessments
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Summative Coursework
Closed and/or Open Book
Presentations