Flex System X6 Haswell - Product Messaging
Industry’s first 8-socket Intel Xeon-based blade server delivering innovation for business advantage
Fast
Delivering the fastest results and highest level of productivity by
leveraging new technologies and architectures.
Agile
Minimizing TCO by responding quickly and seamlessly to dynamic
workload demands, optimizing resource investments and simplifying
system administration.
Resilient
Providing mission-critical system and application availability by
tolerating faults transparently, gracefully recovering when necessary
and minimizing “touch”.
2
X6: Fast. Agile. Resilient.
 Rapidly access fact-based actionable
information
 Get better solution performance at lower cost
 Get seamless scaling for new workloads
 Significantly reduce acquisition costs
 Alleviate “rip and replace”
 Accommodate multiple generations of technology in
the same server chassis
 Up to 56% faster
 3X more memory than eX5
 Enterprise scalability, 4 socket to 8 socket
 eXFlash memory-channel storage
 First scalable modular design
 Fit-for-purpose solutions
 Front/back system access
 Lenovo XClarity enables software
defined visibility of hardware
deployment
 Get enterprise-class availability
 Advanced Memory Recovery
 Get CPU. Memory and I/O resilience
 Advanced Processor Failover
 Easily integrate into virtual environments
 Reduce support costs
3
2014 LENOVO. ALL RIGHTS RESERVED.
 Upward integration with hypervisors
 Lenovo XClarity automates complex
and repetitive task for increased
resiliency
Flex X6 Compute Node Announcement Overview
 Announcement: Announcing new X6 models with Intel E7 Haswell processors
– Two offerings: Lenovo Flex System x480 X6, Lenovo Flex System x880 X6
– New models with Haswell EX E7-4800 v3 and E7-8800 v3 processors
• E7-2800 SKUs discontinued by Intel in Haswell
– Worldwide announcement in all geographies
 When: Announce: May 5,2015
GA: May 27,2015
 Key new features
– Time-to-market, next generation Intel EX 4800/8800 v3 processors with up to ~56%
more performance
– eXFlash memory-channel storage - integrates ultra-low latency flash storage directly
on the processor/memory bus
– Integrated 10GbE Integrated Virtual Fabric -Supports 8/16Gb FC and QDR IB
 Customer benefit: Performance enhancements across compute, storage & networking
capabilities
4
2014 LENOVO. ALL RIGHTS RESERVED.
.
Flex System x480/x880 X6 E7 Haswell Strategy
Flagship x86 platform enabled with EXA technology for trusted resiliency, innovative agility, and break-through performance
Industry’s first 8-socket Intel Xeon-based blade-server delivering innovation for business advantage
Target Market
High-End Virtualization, Mission-Critical
Databases, Business Analytics, Cloud,
SAP HANA
Target Buyer
• CIO
• IT Executive or Manager
• System Architects
OI Source
• Lenovo sellers
• Business partners
Key Features
Customer Benefits
CPUs based on Haswell E7 48xx & 88xx
product families
• Maximize compute and memory performance for mission-critical
Integrated 10GbE Integrated Virtual Fabric
Supports 8/16Gb FC and QDR IB
• Flexible, virtual IO solution enables business agility with line rate
Scalable 2S compute node design that can
scale up to a 4S or an 8S system
• Get up and running faster by standardizing on a single platform for
5
database and analytic workloads
• VM performance supporting 180 number of VMs per 2S
performance and increased control and reliability
• Enable multiple protocols (FCoE/iSCSI) with Features on Demand
for a more flexible I/O solution
2-, 4-, or 8-socket server needs
• Pay-as-you grow scalability, so customers invest only on what’s
needed but with the ability of scaling up later
New/Refresh
Refresh of the x480/x880 X6 E7 IvyBridge
How to Win
1.
Focus on highest level of
performance and RAS
features to identify target
segments
2.
Highlight scalability
capabilities and pay-as-yougrow benefits
3.
Leverage new hardware
management
Seller Focus – Flex X6 Compute Nodes
 Focus on promoting new Haswell 4S (x480) models, and 8S (x880) scalability.
– Lenovo has the only 8S scalable blade product on the market
– HP & Dell do not have E7 offerings- we are on our 2nd generation
– Target mission critical workloads in customers looking to move to converged systems
 x280 will remain Ivy Bridge CPU; (Intel has discontinued the 2800)
– Position the x280 as a virtualization platform because of its large memory capacity (48 DIMMs)
– Scalable offerings will begin with 4S
 Use eXFlash capability to target customers with large database and/or
virtualization requirements.
– HP, Cisco, & Dell do not support eXFlash or other Non Volatile Memory (NVM) technology
 Other things to consider:
– Flex X6 Compute nodes deliver high revenue, GP and PTI.
– Demonstrates Lenovo’s leadership and innovation across multiple technologies
6
2014 LENOVO. All rights reserved.
Lenovo Flex System X6: Portfolio Overview
x280 X6 – Intel has discontinued
E7-2800 SKUs with EX Haswell
Announce Lenovo IB MTMs to
cover price point and ease
transition
•
•
•
•
•
Two sockets
2 x Intel E7 2800 v2
3TB memory (48 DIMMs)
Up to 4 networking adapters
2 x 2.5” HDD / SSD
x480 X6
Ideal for workloads such as large
virtual machines, analytics and
databases requiring more cores
as well more memory per system
or VM
•
•
•
•
•
•
Scales to 2 or 4 sockets
Up to 4 x Intel E7-4800 v3
6TB memory (96 DIMMs)
Up to 8 networking adapters
4 x 2.5” HDD / SSD
4 x 10 GbE LOM
*64GB DIMM available on 8 socket x880 in 4Q14. Contact Lenovo rep for interoperability help with specific configurations.
7
x880 X6
Ideal for workloads that demand
the highest levels of performance
such as analytics and databases
requiring more cores as well more
memory per system
•
•
•
•
•
•
Scales to 2, 4 or 8 sockets
Up to 8 x Intel E7-8800 v3
12TB memory* (192 DIMMs)
Up to 16 networking adapters
8 x 2.5” HDD / SSD
4 x 10 GbE LOM
Flex System Portfolio
Enterprise Chasssis
Networking
Storage
Ethernet:
InfiniBand:
FibreChannel:
1/10/40GbE
Switches
56Gbit
QDR/FDR
InfiniBand
Switches
8/16Gbps
FC-Switches
Mangement Software
Flex System Manager –
management appliance
Dedicated Storage
XClarity– Virtual Appliance
10GbE/FCoE
Converged Switches
External Shared Storage:
8/16Gbps
FC-Interconnect
Modules
1/10GbE
Interconnect
Modules
x86 Compute Nodes
x220
x222
x240
8
• Dense 2S E5-2400
• Up to 28 nodes per chassis
• VDI & Infrastructure
consolidation
Expansion Units
• Scalable 2S to 8S E72800/4800/8800
• Base 2S building block with 48
DIMMS
• Support for up to 12 DDR3 eXFlash
DIMMS
• Mission critical applications like
Database, Business Analytics and
Virtualization
• PCI Expansion Node:
standard PCIe / GPU
support
• Storage Expansion
Node: dedicated storage
support – Example
VMWare vSAN
4S+ Nodes
2S Nodes
• Entry 2S E5-2400 up to 12
DIMMS
• Up to 14 nodes per chassis
• Small workloads – file/print
etc
X6
x440
• High value 2S E5-2600 up to 24
DIMMS
• Up to 14 nodes per chassis
• No compromise design – suits most
enterprise applications
• Cloud, VDI, Virtualization &
Infrastructure applications
• 4S E5-4600 up to 48 DIMMS
• Up to 7 nodes per chassis
• Database and high density
virtulization
Flex System x86 Compute Nodes Positioning
x880
OEM / Embedded
-Highest x86
Performance
--More cores/
memory
-Analytics
-Large DBs
CSC/MSP
Scalable
Performance
2,4,8 socket
x480
x440
Enterprise Solutions
Infrastructure
Flex System X6
x240
PricePerformance
Platform
Enhanced
Platform
4-socket
Dual Proc
High-End
Virtualization
High-Density
Virtualization
Mainstream
Databases
-Large VMs
-More cores
-Analytics
-Med DBs
Mission-Critical
Workloads
Max
Virtualization
Highest Level
of RAS
x280
-Large VMs
-More memory
Standard
High-Value
features
HPC
2 Socket
9
4 Socket
Scalable
X6
High performance scalable
 Up to 8 socket, 15C/socket
 Up to 192 DIMMs
 Mission critical workloads,
maximum virtualization, scaleup database applications
x440
High performance compute node
with compute, memory and I/O
capacity
 48 DIMMs for memory intense
 Performance optimized with
leadership IO capacity
x240
High Density, high performance
optimized for virtualization
 24 DIMM slots
 Integrated HW RAID 0,1 & HS
HDDs
 Performance optimized with
flexible IO capability
Flex System X6 Compute Nodes: target markets
Flex Nodes
Family
Flex System x480 X6
Flex System x280 X6
Where Flex
Excels
Primary
Workloads
Banking/Finance Research
Virtualization
Education
Cloud
Government
Database
Flex System x880 X6
Telecom
Manufacturing
Analytics
Business Value
10
Shift business services
into high gear
Ensure flexibility to grow as
your business does
 Actionable information,
delivered faster
 Scale seamlessly as your analytic
workloads increase
 A system that is up to 56%1
faster—which means more work in
less time
 Avoid the cost and disruption of
rip-and-replace
 Realize maximum flexibility: Run
different workloads simultaneously
Create a business-aware
ready-for-innovation
architecture
 Maximize application uptime
 Reduce support costs with easier
maintenance
Flex System X6 Haswell vs the Competition
Newport Haswell 4S EX ITE
Product
Processor
Scalable
System X Flex System
HP BladeSystem C-class
Dell PowerEdge
Cisco UCS Blade
Newport x480 4S (May ‘15)
No Scalable Offering
No Scalable Offering
B460 M4 (2Q15)
Haswell 4S 165w 15c
No E7 Offering
No E7 Offering
Ivybridge 4S 165w
4S, 8S
4S
Full wide single high 2S
Full wide single high 2S
3 in 10u
2 in 6u
96x DDR3, R, LR, Flash
96 x DDR3, R, LR, No Flash
6TB with 64GB
6TB with 64GB
2+2 HSSFF SAS/SSD; 4+4 1.8” SSD
2+2 HS SFF, not joinable in 4S
12Gb SAS/SSD
12Gb SAS/SSD
RAID 0/1; RAID 5 w/ optional M5100
RAID 0/1
None
None
4p+4p 10G vNIC LOM w/ FCoE
4+4p 10G (2mLOM slots)
4+4 PCIe Mezz slots
4 PCIe Mezz slots
2+2 ports
2 Flash SD card
IMM2
CIMC
Warranty
3/3 NBD
3/3 NBD
Systems Management
XClarity
UCS Manager
Blade Form Factor
4S nodes per chassis
Memory – 4 socket
Max Memory
On Blade Storage
Disk Drive Interface
Onboard RAID
RAID Cache
Ethernet
I/O Connections
Embedded USB/Flash
BMC
12
Competitive Assessment
Overall Competitive Assessment = Competitive vs. HP 4s Blade
Strengths:
• # DIMMs and max memory (H)
• DDR3 Flash DIMM (H,C)
• # SSD’s (H,C)
• Street price vs. Cisco
Weaknesses:
• DDR4 delay until 2016 (H, C)
• # of 4s nodes in chassis (H)
• Power efficiency (SpecPower)
Recommendations:
• Capitalize on Flash leadership
• Accelerate DDR4 delivery
• Accelerate DDR4 Flash
Concerns:
• HP will offer some FOD CPU capability
• HP will have front PCIe SSD
Competitive System
HP ProLiant
BL680 FO
Cisco B460
M4
Feature / Function
C-A
C-A
Price
C
A
Performance
C–M
C-M
Overall
C
A
Leadership
13
Advantaged
Comments
Delayed DDR4
1.0 List to HP?, Partner price advantage over Cisco
DDR3 instead of DDR4
1.0 Price to HP sends new message to customers
Competitive
Marginal
Non-Competitive
2014 LENOVO. All rights reserved.
Flex System X6 nodes utilize eXFlash for dramatic increases in performance
The Business Challenge
 With larger amounts of data being processed at a much faster rate,
scaling I/O performance is difficult – adding disks can increase
overall IOPs but at a heavy infrastructure cost
The Flex System X6 Technology Solution
 Lenovo eXFlash memory-channel storage integrates ultra-low
latency flash storage directly on the processor/memory bus. This means
significantly better IOPs and latency for better solution performance
 Differentiated features exclusive to Lenovo
 WriteNow provides the ability to commit data earlier
– reducing latency by 3x compared to other flash storage1
 RAID 1 provides protection for the most critical data in the largest cache in the server
 Additional technology: Flash Cache Storage Accelerator
The Client Benefit




16
Ability to perform database transactions faster and with a higher throughput
Consolidate and reduce attached storage by moving storage into the server
Host larger virtual machines by providing the processor a larger cache
Save on management, networking and energy costs deploying on Flex System
Lower latency1
eXFlash DIMM’s answer the clients demand for fast & responsive storage
eXFlash
memory-channel storage
 Fastest flash response time in the market
– Significantly lower write latency than any other Flash offering; as low as 3.3
microseconds
• up to 83% lower latency than PCIe** and 95% lower latency than SSD***
• Fastest response time available for analytics, critical VMs and high frequency trading
 Consistent performance under mixed workloads
– more than 125K IOPS per eXFlash DIMM†, scaling linearly without negatively impacting
latency
– On memory bus – avoids potential I/O contention
• Databases from 200GB to 12.8TB have deterministic response times and consistent
performance
• Confidence to support several times more VMs per server without degradation of
service
– Ideal for large databases, highly virtualized systems
Deterministic
Latency
approaching DRAM
Deterministic,
Predictable
Performance
Scalable Form Factor,
Capacity, Performance
meets every need
 Scalable form factor/performance/capacity
– Leverages ubiquitous DIMM slots - ideal for all server types including Flex System
– Interoperable with standard DDR3 RDIMMs.
– Supports anywhere from 200GB to 12.8TB of flash
Available today!
17
* Enhanced benefit from Lenovo WriteNow™
† Benchmark plan to validate
**Fusion IOScale @ 19µs write latency
***Intel S3500/S3700 SSD @ 65µs write latency
System x Flash vs. Competition
Offering
Benefit
Lenovo
Dell
HP
Host Base Caching Software
Easily and efficiently enable Flash + HDD’s
X
X
Lower Priced PCIe Flash
Enterprise Performance at Lower Cost
X
X
Hybrid Drives
Fastest Hard Drives Available
X
X
100k IOPS SSDs
Performance and Endurance
X
X
Broadest Portfolio
Choice and Best Fit for Requirements
X
X
Accelerated RAID Adapters
Performance with RAID data protection
X
X
eXFlash DIMM
Lowest latency and most consistent performance
X
X
18
2014 LENOVO. All rights reserved.
Flex System X6 Compute Node scalable connectors
Scalability Made Easy!
Start With 2 2 Socket x480’s
=
Pluggable 4-socket
scaling connector
attaches here
Scale to 4-socket server
with pluggable connector
•Scales to meet growth needs
•Modular blade design delivers fitfor-purpose solutions
Pluggable 8-socket
scaling connector
attaches here
Scale to 8-socket server
with pluggable connector
20
=
Key Business Scenarios/Use Cases
On-Line
Transaction
Processing
Automatic caching
with caching
software and
innovative Flash
technologies for
higher
performance.
ERP
Database
2 socket to 8 socket
scalability for
lowest acquisition
cost and max
flexibility.
In-Memory
DB
Advanced Core
Recovery, Upward
Integration of RAS
and Rolling
Firmware Updates
deliver exceptional
memory, core,
and I/O RAS.
Business
Analytics
Enabled with the
fastest memory
speeds at the
highest memory
capacities for
break-through
performance.
Avoid risk by investing
in the most trustworthy
x86 platform.
21
Private
Cloud
VDI
Flexnode
Partitioning, Modular
Advanced Core
and scalable design
Recovery and
for superior
Upward Integration
agility to deliver the of RAS with
solution your clients standard operating
need.
systems for the
highest VM
availability and
mobility.
Data
Warehouse
Innovative Flash
technologies for
fastest response
times, lowest
latencies.
23
* Only supports 2-port adapter, can not support all ports on a 4-port adapters
Cisco Nexus B22 Fabric Extender for Flex System*
EN6131 – 40Gb Ethernet - Mellanox
Flex System EN4023 10Gb Scalable Switch (Brocade)
Flexible & Scalable
SI4091 – 10Gb System Interconnect*
Lead Offerings - Differentiation & Value
EN4091 – 10Gb Pass-Through*
CN4093 – 10Gb Int. & 10/40G Ext. – FCoE &
low cost FC connectivity
EN4093R – 10Gb Int. & 10/40G Ext. (Multi
Modes: L2, L3, OpenFlow, Easy connect)
SI4093 – 10Gb Int. & 10/40G Ext. Simple
Connectivity
EN2092 – 1Gb Int. & 1/10G Ext.
Unmatched Ethernet Portfolio Flex System
Specific Needs - Offerings
Ethernet Competitive Positioning
Lenovo – Ethernet only
Description
HP
Dell
HP 6125G
PowerConnect M6220 / M6348
Cisco 3020 / 3120G
Cisco 3032 / 3130G
1Gb Only
Cisco UCS
Not Available
1/10 Virtual Connect
Flex System EN2092 1Gb Ethernet Scalable
Switch
PowerConnect M6220
HP 6125G/XG
PowerConnect M6348
1Gb/10Gb external uplinks
Not Available
ProCurve 6120G/XG
Cisco 3130X
Cisco 3120X
Virtual Connect Flex-10
Flex System Fabric SI4093 System
Interconnect Module
10Gb (better option than passVC Flex-10/10D
thru)
Cisco Fabric Extender
Flex System Fabric EN4093R 10Gb Scalable
All 10Gb
Switch
Flex System Fabric CN4093 10Gb
FCoE
Converged Scalable Switch
PowerEdge™ M I/O Aggregator
Cisco Nexus B22DELL Blade Fabric
Extender
UCS 2104XP UCS 2208XP &
Fabric Interconnect
PowerConnect M8024-k
ProCurve 6120XG
Not Available
Dell Force10 MXL
HP Virtual Connect FlexFabric
Dell M8428-k Converged 10GbE Switch
Not Available
Cisco Nexus B22 Fabric Extender for Flex System
Cisco FEX
Cisco Fabric Extender for HP
BladeSystem
Cisco Nexus B22Dell Blade Fabric
Extender
Not Available
Flex System EN4023 10Gb Scalable Switch
(Brocade)
Brocade VCS
Not Available
Not Available
Not Available
Flex System EN6131 40Gb Ethernet Switch
(Mellanox)
40Gb Ethernet
Mellanox SX1018HP Ethernet
Blade Switch
Not Available
Not Available
Lenovo Flex System Mezzanine Card Offerings – x86 Nodes
Mezz Card
I/O Partner
# of ports
Speed
Protocols/Features
Comments
Ethernet Mezzanine Cards
EN2024
Broadcom
4 port
1Gb
Eth
CN4022
Broadcom
2 port
10Gb
Eth, FCoE, iSCSI, vNIC2, SR-IOv
EN4172
Broadcom
2 port
10Gb
Eth
CN4054/CN4054R
Emulex
4 port
10Gb
Eth, FCoE, iSCSI, Virtual Fabric, vNIC2,
UFP, SR-IOv
FCoE and iSCSI require Feature on
Demand license key
CN4052/CN4058S
Emulex
2 port/8 port
10Gb
Eth,vNIC1, vNIC2, UFP
FCoE and iSCSI require Feature on
Demand license key
EN4132
Mellanox
2 port
10Gb
Eth, RoCE
EN6132
Mellanox
2 port
40Gb
Eth, RoCE
Supported with 40Gb Switch –
EN6131
Fibre Channel Mezzanine Cards
FC3172
QLogic
2 port
8Gb
Native FC, NPIV
FC5172
QLogic
2 port
16Gb
Native FC, NPIV
FC3052
Emulex
2 port
8Gb
Native FC, NPIV
FC5052
Emulex
2 port
16Gb
Native FC, NPIV
FC5054
Emulex
4 port
16Gb
Native FC, NPIV
FC5022
Brocade
2 port
16Gb
Native FC, NPIV, Brocade SAO
FC5024D
Brocade
2 x 2 port
16Gb
Native FC, NPIV, Brocade SAO
Supported only with x222 node
Infiniband Mezzanine Cards
25
IB6132
Mellanox
2 port
FDR Infiniband
IB, RDMA, EoIB
IB6132D
Mellanox
1 x 2 port
FDR Infiniband
IB, RDMA, EoIB
Supported only with x222 node
2014 LENOVO. All rights reserved.
2014 LENOVO. All rights reserved.
New System x Manager
Upward Integration
REST API
XClarity
Centralized policy-based
resource management
 Simplified, foundational hardware resource manager
– Discovery & inventory
– Monitoring
– Firmware updates
– Configuration Patterns
– Bare metal deployment
Delivering IT Efficiency Across the Compute Infrastructure
28
2015 LENOVO. ALL RIGHTS RESERVED.
Stand-Alone & Pro Capabilities
Lenovo XClarity
Administrator
Software virtual appliance
Packaging & supported
servers
Lenovo XClarity Integrators
for vCenter / MSSC
(formerly know as UIM)

Lenovo XClarity Pro

Hardware appliance
Blade & rack server management



Auto-discovery & monitoring





View cluster resources
Topology view
Automated hardware
resource deployment &
administration tasks
Chassis map



Unattended policy-based firmware updates



Server/chassis configuration templates



Network configuration templates
Baremetal provisioning
Automated resiliency in
clusters


Non-disruptive server reboots


Predicted failure-based VM migrations






XML APIs
Windows PowerShell
Recommended Management System
29

Non-disruptive firmware updates
REST APIs
Extensibility

X6 Haswell
X6 Haswell, X6 Ivy Bridge,
eX5 & predecessor
Data centers with X5 and X6
servers
X6 delivers mainframe-like RAS because it integrates
across the hardware & software stack
Intel® Run Sure
Technology enables
enterprise RAS on the
Intel® Xeon® E7
processor family
Memory Rank Sparing
Memory Mirroring
Memory page retire
MCA Consumed Error
PCIe Live Error Recovery
31
X6 enables
additional platform
level RAS for
higher availability
Automated processor failover
Automated backup of
management firmware
Automated memory page
integrity sorting
Memory page retire
Advanced recovery of
processor transactions
X6 integrates the
software stack for
solution-level
RAS management
Lenovo unique Upward
Integrated Modules for
VMware and Hyper-v
 Rolling Firmware Updates
 Advanced RAS
X6 delivers mainframe inspired RAS because it integrates
across the hardware & software stack
Self Healing – Memory RAS
Self Healing – CPU RAS
Page Retire – The ability to proactively identify and
quarantine memory page failures from affecting system
or application availability
Memory Page Sorting – Real-time sorting of memory
pages based on the level of integrity – keeping the most
resilient memory pages available for applications
Automated Backup of system management during a
failure -- maintains system integrity and availability
MCA Core Recovery – The ability for the OS to
isolate MCA uncorrectable errors to a single VM or
application rather than affecting the entire server
Fault Resilient Boot – Allows the server to disable
cores or processors and continue to boot if a failure
is detected at startup, maintaining access to
networking, storage, and system management
Self Healing – VM RAS
Upward Integrated Module for Rolling Firmware
Updates -- allows clients to update all of a virtualized
cluster of servers without affecting application
availability
Upward Integrated Module for RAS -- allows clients
to proactively manage policies in responding to PFAs
32
Mobile, social, big data & analytics are redefining client engagement
More data than ever
More connections
90%
1 billion+
of all data on Earth
is less than
2 years old1
monthly active
Facebook users
worldwide3
3X
30 billion
Global data center IP traffic will
triple over the next 5 years2
‘Things’ will be connected
globally by 20204
Response from
business leaders
70%
of LOB and IT leaders are
planning big data implementations
or are already leveraging them1
60%
increase in spending
on market analytics1
As demands upon IT accelerate, infrastructure matters even more.
1 Data from Lenovo Annual Survey of IT and line-of-business leaders for 2013
2 From Lenovo CSuite study: The Customer-activated Enterprise: Insights from the Lenovo Global CSuite Study 2013
36
3 Facebook data, January 2014, http://www.statisticbrain.com/facebook-statistics/
4Tipping the Scale: On the Cusp of a Demand-Driven Internet of Things (IoT) Market, IDC, March 2014
For powerful business outcomes
37
Reduce cost
Increase agility
Improve efficiency
30% lower
3X performance
80% less
energy costs
vs. Blades
increase in
applications
datacenter
space required
50% less
66% faster
2X app density
physical disk space
set up time
in same floor space
Lenovo Enterprise Services – Key Values
Responsive
 Access when customers need it,
 Certified, technicians and
Trusted
 We know our systems best and
where they need it, and how
support personnel providing
have deep technical resources
they need it
consistent global resources
 Comprehensive documentation,
 Quick diagnostics and resolution
via contact center, web tools,
remote support and on-site
 Flexible offerings to meet any
customer requirement
39
Reliable
2015 LENOVO. ALL RIGHTS RESERVED.
working to solve problems
 Well defined and executed
escalation paths
 Genuine, quality parts
training and tools
 Technicians with years of
experience and expertise
 Secure data access and
controlled environments
Lenovo Best in Class WW Service Capabilities
 24 x 365 Network Availability
 42 Level 1 and Level 2 Call Centers supporting more than 35 languages
 10,000+ best trained HW and SW technicians providing on-site support globally
 ~600 Main parts stocking locations supporting over 160 countries
 Certified Lenovo parts meet stringent quality requirements
 Services provided to meet customer requirements from base warranty to customized support
 No material change in service provider (Level 3 and PFE’s now reside at Lenovo)
 Product and Services are reliable, consistent, and scalable
 Support access to development and design teams
 Single point of contact and problem resolution
 Predictable cost and continuous global coverage
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Lenovo x86 Maintenance & Service Offerings
 Complete portfolio of warranty upgrades and extensions
 Consistent high quality delivery through delivery partnership with Lenovo
 Network of Lenovo Authorized Warranty Service Provider Business Partners for customer choice
Base Warranty
• 9 x 5 Next Business Day Limited
Onsite
• 24 x7 Call Center Support
• 1 yr or 3 yr, based on machine type
• Many parts are Customer
Replaceable
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Maintenance Upgrades
Warranty Service Upgrades
• 24 x 7 onsite response
• 4 or 2 hr response time
• Repair with parts and labor
Hardware Maintenance (HWMA)
• 9x5x4 hr response time
• 24x7x4 or 24x7x2 hr response time
• Onsite repair with parts and labor
Enhanced Support
• Microcode Support
• Hard Drive Retention
Warranty extensions
Remote Technical Services
Part Sales & Billable Services
• Skued Services
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Warranty Upgrades and Extensions
Point and Click Acceptance
Part Numbers by geo and MTM
Designed for attach to HW sale
Service Contracts
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Customer Specific Contracts
Complex Warranty Extensions
SOW Contracts
Targeted to Global, LE and Volume Buyers
How are Lenovo Services Sold?
Skued Offerings
 Usually sold when new HDW is sold
 Often sold after hardware is already installed
 Usually sold at a ratio of 1:1 with a HDW
 Often includes multiple services and service levels
 Ordered through the same tools as HDW
 Contract created and billed through contracting tools
 Invoiced with same payment terms as HDW
 Flexible invoice options (pre-pay, monthly, annual)
 Non refundable – outside limited HDW return policy
 HDW can be added and removed – prorated billing
 Scope of service predefined and not negotiable
 Scope of service is flexible and negotiable
 Term of service is usually for 3, 4, or 5yrs
 Fosters on-going customer relationship
 After term expires, a new sku purchase is required
 Optional automatic renewal / evergreen contracts
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SERVICE
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Billable Contracts
2015 LENOVO. ALL RIGHTS RESERVED.
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How Can I Find The Right Service to Sell?
Use the ServicePac Product Selector Tool to find skued Lenovo Services
 SPST is a global web based application designed to enable customers, partners,
and Lenovo employees with instant and convenient access to the current Lenovo
x86 Server and Lenovo OEM Storage Services offering portfolio across all
geographies.
 Benefits:
 Efficient method to maintain current Lenovo Services compatibility matrix
 On demand download of the Lenovo Services Supported Product List (SPL)
 Quick, easy, and flexible search functions for available service offerings
 At-a-glance view, by geography of the Worldwide Lenovo Services portfolio.
 Makes it easy to attach services when quoting and selling x86 servers
SPST: https://www-304.Lenovo.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
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SPST Web Link (Bookmark It)
SPST: https://www-304.Lenovo.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do
Lenovo – must always be selected
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2015 LENOVO. ALL RIGHTS RESERVED.
Lenovo Enterprise Services … Points to Remember
 Lenovo Service Attributes:
– Trusted services delivered to the highest quality, worldwide
– Single point of contact globally for an outstanding customer experience
– Genuine parts, certified technicians, authorized partners
– 24x7x365 coverage delivers maximum customer uptime and value
– Support services personnel have access to development and design teams
 How do our customers benefit?
– Predictable cost and continuous global coverage
– Services maximize return on investment
– Reliable, consistent, and scalable services to meet specific customer needs
– Experienced, skills, and highly-trained technicians for fast problem resolution
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2015 LENOVO. ALL RIGHTS RESERVED.