Full managed device, network and support solutions | 0845 683 6966
24x7 Customer Support | Case Studies – Nomadix Public WiFi
February 2015 SCJ
Large Scale Public Access LAN / WiFi
The Support Profile Support
 Full 24x7x365 telephone support.
Nomadix’s next-generation, high-performance
1st/2nd line technical support and
engineer escalation. PCI DSS compliant
payment processing.
Internet access gateways (AGs) expand wired or
Wi-Fi bandwidth reach to create public Internet
 30 marquee hotels and entertainment
venues.
access networks, which establishes an added
revenue source for your business and keeps your
 B2C and employee support service.
customers coming back. With Nomadix,
establishing a guest network has never been
faster or easier.
When people are away from home or work, they
still expect to be able to connect to the Internet,
where ever they are. With the prevalence of the
bring-your-own-device (BYOD) movement,
Our client provides multiple methods of connectivity to the internet for hotels and
entertainment venues across the world using Nomadix hardware and software. These
connection methods range from standard Ethernet to wireless access through smart TV's.
The main method of connectivity however is through the use of wireless access points.
These connection points are spread across each location in a manner that will allow any
guest to see the wireless that is usually provided as a part of their stay or visit.
people carry appliances that have the ability to
connect to Wi-Fi where it’s available. Therefore,
The Nomadix kit serves as the DHCP, Firewall and Authenticator for anyone trying to use
the internet via any of the methods mentioned above. We provide support to end users
people tend to gravitate toward establishments
that offer network access rather than ones that do
and client employees who experience connectivity issues or service queries.
not.
With high demands for guest Internet access in
virtually every stadium, hotel or café, Nomadix is
dedicated to researching, streamlining and
updating seamless solutions for business owners
and their guests.
With a range of usage and payment options,
guests and owners will both benefit from
Nomadix’s high-speed Internet access (HSIA)
capabilities. Providers have full control of guest
and internal network access via Nomadix’s
monitoring, limiting and filtering abilities. Users
can pay for the exact level of secure access they
need, and owners can decide what and how to
charge for the service in order to supplement
their business’ revenue with network access
proceeds.
Source: Nomadix website February 2015
We answer inbound calls to agreed SLA’s and give remote support using a web portal
access tool, we can gain access to each Nomadix device on site and assist customers
with connectivity issues. We find the customers device using the MAC address in the
Nomadix Client list and once validated can add them manually to the "Authenticated list"
for a specified amount of time or can take payment from the clients if required.
Other diagnostics provided range from having the customer check their DHCP settings on
their computers or devices, testing signal strength (usually asking the customer to move
around the hotel or venue) and attempting to determine if there is Wireless Access Point
issue. If any of the issues the customer experiences above cannot be resolved, we have
a process that sees the case escalated to the client for further investigation and often
results in an engineer attending site to perform further diagnostics.
JuniVerdict “Our agents love supporting this service and
relish the end user contact they get. Nomadix provide a
great piece of kit and their software has good ease of use
and support capabilities. End user experience is generally
very positive. This is a very stable platform for public
WiFi.”
Juniper Bridge Ltd | Suite 5, Crescent House | Yonge Close, Eastleigh | Hampshire SO50
9SX 0845 683 6966 | www.juniperbridge.com | sales@juniperbridge.com