CUSTOMER_CODE
SMUDE
DIVISION_CODE
SMUDE
EVENT_CODE
SMUJAN15
ASSESSMENT_CODE MJ1601_SMUJAN15
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
2555
QUESTION_TEXT
Explain the meaning of Organization Structure
SCHEME OF
EVALUATION
Organization, as a structure, has the following features:
Two or more persons: Organization is a form of human association
for achieving common goals. This human association consists of two
or more persons.(2 Marks)
Common goals: The organization exists to achieve some common
goals. Structure ensures the smooth achievement of goals. (2 Marks)
Division of work: The work is divided into small parts and assigned
to profile working at various levels. This ensures speedy execution of
work.
(2 Marks)
Communication: People communicate along specified routes. Mainly
downward communication takes place in the form of superiors
issuing commands, orders, etc.(2 Marks)
Rules and regulations: Rules and regulations define the territorial
jurisdiction of the members. Members have to observe and
implement those rules consistently. (2 Marks)
(Note: The examinee may also mention the other features, namely
Cooperative efforts and Pyramid shape)
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
2558
QUESTION_TEXT
Explain the different schools of thought about the sources of
authority
SCHEME OF
EVALUATION
Formal Authority Theory
3 ½ Marks
Acceptance Theory 3 ½ Marks
Competence Theory of Authority
3 Marks
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
2559
QUESTION_TEXT
Elucidate the basic approaches to Organizational Behavior.
1.
SCHEME OF EVALUATION 2.
3.
A Human Resources (Supportive) Approach
A Contingency Approach
A Result-Oriented Approach
4.
A Systems Approach
(2.5 marks each, explanation required)
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
109715
QUESTION_TEXT
Describe the various components of Organizational
Communication?
SCHEME OF
EVALUATION
1.
Flow of Communication
2.
Induction
(2 Marks)
3.
Channels
4.
Meetings
5.
Interviews
(2 Marks)
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
109718
QUESTION_TEXT
SCHEME OF
EVALUATION
(2 Marks)
(2 Marks)
(2 Marks)
Grapevine is more a product of the situation than it is of the person.
Explain?
Grapevine is an informal chain of communication. It follows no set
lines, nor any definite rule, but spreads, like the grapevine, in any
direction, anywhere, and spreads fast. It is quite natural for a group of
people working together to be interested in one another and talk about
appointments, promotions, retrenchments, or even domestic affairs.
Information on most of these matters is supposed to be secret. But
some people derive great pleasure from gathering such “Secret”
Information and transmitting it to others. They are the leaders who
control the grapevine. When one comes across any piece of
information interesting enough to be transmitted through the
grapevine, in a very mysterious manner, he whispers it another
exhorting him to keep the information secret. The second person, just
because he has been specifically instructed to keep it secret, does not
feel relieved till he has whispered it into the ears of at least five other
persons, in his turn imploring all of them to keep it a secret. Soon this
top secret has reached everybody.
Keith Davis rightly points out that the grapevine is more a product of
the situation than it is of the person. Certain situations like insecurity
of service, uncertainty of promotion, special increments to a particular
employee, certain innovations in the organisations likely to affect the
job prospects of the employees are sure to activate the leaders of the
grapevine so that very soon all kinds of rumours have spread in the
organisations.
Grapevine is basically a channel of horizontal communication, for it is
only people working at the same level of hierarchy who can informally
communicate with one another with perfect ease. Thus the workers
may have one grapevine and the first line supervises another. But the
fact is that the grapevine does not follow any set pattern and it can be
effective horizontally, vertically and even diagonally.
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
109720
QUESTION_TEXT
What are the different types of culture?
SCHEME OF
EVALUATION
There are different types of culture just like there are different types of
personality. Researcher Jeffrey Sonnenfeld identified the following
four types of culture.
i) Academy culture: Employees are highly skilled and tend to stay in
the organisation, while working their way up the ranks. The
organisation provides a stable environment in which employees can
develop and exercise their skills. Examples are universities,hospitals,
large corporations etc.
ii) Baseball team culture: Employees are “free agents “ who have
highly prized skills. They are in high demand and can rather easily get
jobs elsewhere. This type of culture exists in fast –paced, high risk
organisations, such as investment banking, advertising etc.
iii) Club Culture: The most important requirement for employees in
this culture is to fit into the group. Usually employees start at the
bottom and stay with the organisation. The organisation promotes
from within and highly values seniority. Examples are the military,
some law firms etc.
iv) Fortress Culture: Employees don’t know if they’ll will be laid off
or not. These organisations often undergo massive reorganisation.
There are many opportunities for those with timely, specialised skills.
Examples are savings and loans, large car companies etc.