PeopleSoft Offerings @ HCL
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PeopleSoft Center Of Excellence
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Application Maintenance & Managed Services
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Accelerated Upgrade Services
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Implementation Services
HCL’s PeopleSoft Innovation Lab
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HCL PeopleSoft Practice
Human Resources
Practice Profile
 650+ consultants across the globe
 Over 60 clients across HCM, Financials, SCM & CRM
 10+ years of rich experience in handling large delivery engagements
 Beta Testing and Co Development Partner with Oracle
 Global Customers with multiple AMS engagements
 Multiple upgrade customers( 9.1 version)–Executed eight 9.1
upgrades so far
 Strong accelerators and productivity improvement tools
Financials Supply Chain
Domains
 HR, Finance, Supply Chain, CRM, EPM and Campus Solution
Services Offered
Customer Relationship Management
 Application Support & Maintenance Services
 Tools driven Upgrade Service and Assessment
 Implementation & Global Roll-out
 Consulting Services
Campus Solutions
 Package Assurance Services
 Infrastructure Management
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Relationship with Oracle
Access to
Product
Roadmaps
Access to
Product
Strategic
Workshops
Participatio
n in Partner
Advisory
boards
CODevelopment
Partner
Early
access to
Beta
Programs
Strategic &
Ramp Up
Partner
Exclusive Access to
Live Product Webcasts
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PeopleSoft Center Of Excellence
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Application Maintenance & Managed Services
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Accelerated Upgrade Services
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Implementation Services
HCL’s PeopleSoft Innovation Lab
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PeopleSoft ASM Offerings
Production Support
Projects &
& Maintenance
Enhancements Yearly
 24* 7 Support
Activities
 L1, L2 , L3 Support
 Critical Process
Monitoring
 Adhoc Reporting
 File Transmission
 Breakfix/BugFix
 Unit and System
Integration
 Test Planning &
Script Creation
 Environment Mgmt
 Major & Minor
Enhancements
 Reporting
 Integration
 Conversion
 Unit and System
Integration
 UAT Support
 Test Planning &
Script Creation
Application
Redesign
 HR Support
Packs
 Annual
Enrollment
 Year End
Activities
 Apply Patch &
Bundles
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Mergers &
Acquisitions
 Process
Improvement
 Automation
 Performance
Tuning
 Conversions
 Divestures
 Decommission
Sample ASM Engagements
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Global Hotels Company
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Provider of Industrial Information Solutions
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4
5
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Some of our support customers
PeopleSoft FSCM & CRM ; Other services – Implementation & Upgrade
PeopleSoft FSCM ; Other services – Application Development
World’s leading Automobile Maker
PeopleSoft FSCM ; Other services – Application Development &
Upgrade
Multinational Financial Services Firm
PeopleSoft HR, FSCM & Portal; Other services – Global Rollout and
Mullti lingual implementation
Global Healthcare Leader
PeopleSoft HR, CRM & EPM; Other services – Rollouts, Upgrades
Leading Foodservice Distributor in US
PeopleSoft HR & FSCM; Other services – Upgrade & Application
Development
35 + active engagements around RUN the business
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Case Study - Merck
CLIENT
Industry: Specialty Chemicals
A leading research-driven pharmaceutical products
and services company;
Service Areas: Application Implementation &
Upgrade;
THE SOLUTION
Discovers, develops, manufactures and markets a
broad range of innovative products to improve
human and animal health, directly and through its
joint ventures.


CHALLENGES/ OBJECTIVES


Multiple PeopleSoft applications had to be
transitioned simultaneously
Challenge in Knowledge transition as
applications were complex in terms of
customizations and interfaces

L1.5, L2, L3 support

End User Management: End users of this
project were multilingual and spread across
various countries in the EMEA region.



Topology: PeopleSoft HRMS v8.0, v8.3 &
v8.8 - Training, Self Service, Core HRMS,
Payroll and Time & Labor ; PeopleSoft – CRM;
Operational: Day-to-day technical Production
Support by maintaining the environments
required to support the PeopleSoft projects-of
HCM v8.0 (or any future release)
Validation Requirements: Managed the TIS
program suite and environment so that it
remains validated in-line with the company’s
guidelines & processes
Application Environment: Oracle 11G and
Autosys 5.0
RESULTS / BENEFITS

Scheduled Maintenance Releases:
Provided the necessary support and
scheduled maintenance releases as per the
company’s yearly plan. These releases were
handled according to the company’s stringent
standards
Cost saving for the client up to 30%;
Reduced costs through our Cost-Benefit
Model (dedicated centralized Offshore
Development center for the company)

24X7 support for Emergency tickets,
faster response time through extended
coverage because of the Onsite-Offshore
model
SLA based Service: Met the client’s
expected defined Service Levels

12% YOY Productivity gain and 100%
Service Level Management Compliance

96% resource retention rate within
engagement

14 Successful Rollouts, 3 successful
upgrades and 44 Value adds yielding 1.44
Million dollar savings
SOX & FDA Compliance
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Merck : Highlights & Value Adds
Employee
Size
User
Base
Customization
Average Annual Ticket
Volume
HR, Payroll, T&L
31000
4000+
55%
1650
No
PS 8.0
HR & TIS
17538
55
30%
800
No
3
PS 8.8
TIS & GTMS
72000
2450+
30%
2070
4
PS 8.9
HRHelpDesk
80000
1300+
15%
1250
Yes
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PS 8.8
CRM
86000
2200+
20%
850
Yes
PS Instance
Release
Application
1
PS 8.8
2
Team
Size
30
Pay Cycles
Supported
Batch
Volume
300+
1520+
Tax
Update
50
Development
Effort
22600
Accomplishments
 12% YOY Productivity gain
 Service Level Management – 100% Compliance covering 1200 days (24*5) support across varied
technology platforms (Oracle, PeopleSoft, JDE, Ariba, Web Apps,.…..)
Key Metrics

PCI Index – 100%
 Customization normalization - 25% reduction

SLA Compliance – 100%
 96% resource retention rate within engagement

Resource Retention Index - .96
 14 Successful Rollouts, 3 successful upgrades
 44 Value adds yielding 1.44 Mn dollar savings
Key Value Adds
 Process improvement of Contingent Worker account in GTMS (HCM) leading to 58% reduction in manual user account creation.
 Preventive Maintenance Time Clocks interface, Integration between PeopleSoft – SAP and Application Server Trigger Utilities.
 Complex Time & Labor business Rules refurbished using PeopleSoft Rules utility (User EXIT)
 Implemented low cost & appropriate solution for E-L categories issue in Merckury which reduced major project cost of 150K
 Reusable Component to automate the Department Security Tree creation based on the organization structure change
 Continuous Process Improvement on ITIL based reporting, Recommendations, KEDB usage
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Multi Geo
Yes
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PeopleSoft Center Of Excellence
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Application Maintenance & Managed Services
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Accelerated Upgrade Services
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5
Implementation Services
HCL’s PeopleSoft Innovation Lab
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HCL Upgrade Service Offerings
Upgrade
Assessment
Services
 Questionnaire & Tools
driven Assessment
System Review & Study
 Ascertain Customization
Level
Impact Assessment
 ‘To Be’ Architecture
Instance Plan
Upgrade Execution Plan
Upgrade Charter/ Proposal
Accelerated Upgrade
Services
 Project Management & Execution driven
by HCL’s Upgrade Methodology
 Project Planning & Strategies
 Project Tracking & Monitoring
 Risk Management
 Fit Gap
 Design Documentation
 Retrofitting & New Development
 Tools & Reusable driven accelerated
Upgrade Cutovers
 Testing - Unit, Integration,
Acceptance, Parallel testing
 Cutover Activities
 Go-live Support
 Change Management services
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Post Upgrade
Support
 Post go-live stabilization
 Transition Management
 Post production support
 SLA Management
Our Investments in 9.1
PeopleSoft 9.1 Beta Testing
HCL team gets a unique opportunity to be involved in Beta testing on PeopleSoft 9.1 with Oracle
9.1 certification
HCL launches internal certification on 9.1 well ahead of Oracle – 90% of consultants certified on 9.1
Winning Customers
HCL has several 9.1 upgrade customers across the globe – Overall 8 with 7 of them gone live.
Service Offerings
Leverage global best practices defined in People CMM ver2.0 through HCL implementation service offering
Standard training /e-learning kits
HCL PeopleSoft Center of excellence delivers standard kits and e-learning guides for core processes in HR on
9.1
9.1 Testing Library
HCL forms a task team to set-up testing library for PS 9.1 based on beta testing experience well ahead of
launch of 9.1
9.1 Custom tools
HCL builds tools to analyze customizations and migration needs on 9.1 version
Sample Upgrade Engagements
Our key upgrade customers
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Global Hotels Company
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Leading Broadline Food Service Distributor
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Major US Airlines
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5
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FSCM Application Upgrade – 9.0 to 9.1
HR Application Upgrade – 8.8 SP1 to 9.1
FSCM Application Upgrade – 8.3 to 8.9
Leading P&C Insurance Player
FSCM Application Upgrade – 8.3 to 8.9 ; HR Application Upgrade from 8.9
to 9.1
Leading Australia based Investment Bank
HR Application Upgrade – 8.8 to 9.1
International Life Insurance Company
HR Application Upgrade – 8.9 to 9.1
Global Manufacturer of Performance Materials
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HR Application Upgrade – 8.9 to 9.1
15+ upgrades executed from version 9.x onwards
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Case Study - Solutia Upgrade 8.9 MP1 to HCM 9.1
CLIENT
Solutia is world’s leading global manufacturer of
performance materials and specialty chemicals. It
employs 3400 people in more than 50 locations and
reported $1.67 billion in annual revenues for the last
financial year.
THE SOLUTION
•Upgraded PeopleSoft 8.9 to 9.1 using HCL’s
accelerated upgrade approach
•Retired 3 legacy applications and leveraged 9.1
functionality to decommission 8 custom business
processes
•Re designed Person Model
•Data Archival and Data clean up performed using
PS delivered utilities
•Use of XML publisher with replacement of 50+
custom reports by delivered reports
Industry: Specialty Chemicals
Service Areas: Application Implementation &
Upgrade;
Topology:Core HR, Administer Workforce ,NA
Payroll, Payroll Interface , Compensation,
Benefits
Application Environment: Oracle 11G and
Autosys 5.0
RESULTS / BENEFITS
 Reduction in number of customized objects
OBJECTIVES
•
•
•
To provide PS HRMS application upgrade from
PS 8.9 SP1 to HCM 9.1 ; People Tools upgrade
from 8.46 to 8.508
Fit Gap analysis, detailed functional and
technical design preparation, Test strategy &
Test scripts preparation, Development, Testing
and Go-Live
Retro fitment of current customizations in 8.9 and
leverage the delivered functionalities in 9.1
CHALLENGES
 Mapping the employees as per the new person
model and conversion of data to the same
structure
 Alignment of business processes in line with
the new functionalities offered in 9.1
De-Customizations carried from PS 2.0 and
later version
Identification of bad and redundant data in the
setup tables
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 Time saving in upgrade cycles through HCL’s
Accelerated Upgrade Approach

Reduced maintenance efforts
 Streamlined business processes
Case Study - US Foods Upgrade 8.8 to HCM 9.1
CLIENT
US Foodservice is one of the world’s leading food
service distributors. As “Your Partner Beyond the
Plate®”, U.S. Foodservice® offers a tremendous
variety of the world’s finest food, equipment, supplies
and a unique portfolio of exclusive brands.
THE SOLUTION
•Upgraded PeopleSoft 8.8 to 9.1 using HCL’s
accelerated upgrade approach
•GL Interface Customization replaced with
PeopleSoft delivered Functionality of 9.1
•Redesigned Interfaces
•Implemented SJT Based flexible row level security
in 9.1
•NA Payroll Stabilized in the new release
Industry: Retail
Service Areas: Application Implementation &
Upgrade;Integration; Post Implementation
Support
Topology:PeopleSoft Payroll for North
America, GL Interface, Core HR, Base
Benefits, Compensation, Position Management
Application Environment: HP Unix
11.31,Oracle 11g, Control M
RESULTS / BENEFITS
OBJECTIVES
•
•
•
•
To Provide PS HRMS application upgrade from
PS 8.8 SP1 to HCM 9.1; People Tools upgrade
from 8.45 to 8.50
Fit Gap analysis, detailed functional and
technical design preparation, Test strategy &
Test scripts preparation, Development, Testing
and Go-Live
Leverage delivered GL interface in PS9.1 and
integrate with Finance
Integration with various third party application
and retrofit of current customizations.
CHALLENGES
Integration with multiple third vendors with
application and testing.
Mapping the employees to person model and
data conversion to new structure.
In-house Code of conduct self service
implementation for 25000 users..
De-customizations of GL Interface.
Old System with 15 year data with existing data
issues due to improper conversion of previous
upgrades
Bugs on the recent 9.1 PeopleSoft version and
on the data conversion scripts.
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 100% on target and on Budget Project
 Cost Reduction through HCL’s Accelerated
Upgrade Approach
 Successful Go Live & Support transition
planned as per schedule
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PeopleSoft Center Of Excellence
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Application Maintenance & Managed Services
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Accelerated Upgrade Services
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5
Implementation Services
HCL’s PeopleSoft Innovation Lab
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Implementation Service Offerings
 Standardized Framework “HPIM” based
implementation
 Heat Maps for streamlined process mapping
 Accelerated data-migration with prebuilt
migration scripts
 Pre-built test scripts for accurate testing
 Risk free transition with “Asset Transition
Methodology”
Application Implementation Services:
 Project Planning & Strategies
 Risk Management
 Blueprinting, As-Is, To-Be, FitGap
 Functional & Technical Designs
 Development
 Data Migration/Conversion
 Unit , Integration, Acceptance testing
 Parallel-run Support
 Go-Live & Roll-outs
 Change Management
 Transition Management
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Implementation Marquee
1
2
Some of our implementation customers
Multinational Financial Services Firm
Global Rollout and Multi-lingual implementation of PeopleSoft HR
Public Sector Insurance Player
Core HR, Recruitment, Training, Payroll, Absences and country specific
Bolt Ons
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Data Warehousing, ATM and Self Service Provider Solution
4
Singapore Based Offshore Marine Player
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Core HR, Self Service, eRecruit and Payroll Interface
Absence Management leading to decommissioning of the custom legacy
leave application
Global Hotels Company
UPK for AP, AR,Billing, AM, Project Costing & GL
Leading Life Insurance Major
General Ledger, AP,AM, Purchasing & Asset Management
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Case Study - NTPC PeopleSoft
Implementation & Rollout
AN ORACLE CASE STUDY
Industry: Energy
Service Areas: Application Implementation &
Rollout
CLIENT
THE SOLUTION
The largest public sector thermal power
generating company, wholly owned by the
Government of India
Identify each Project site and the Regional
Headquarters as individual Business Units.
This concept facilitated some of the following
key activities:
 Hierarchal Reporting
 Segregation of Transactional data based on
individual projects
 Streamlining of Security
Flexibility to add new Business Units
(Projects)
As on 31st March '2004 its capacity consisted of
19.4% and it contributed 27.1% of the total
power generation of the country .
Follows the "People First" approach to leverage
the potential of its 23,500 employees to fulfill its
business plans
OBJECTIVES
 PeopleSoft HRMS 7.51 already implemented
at its corporate office. Objective was to rollout
the 48 customized/ developed processes of the
current application for all the 31 projects for its
Regional Headquarters
 Preparation of new Business Map Reports
(BMR) for 36 HR business processes and
finalizing the design; To develop customisations
as identified in the BMR for all the locations.
In addition following services were provided:
 Formalized the change management strategy
for end users
 Automated the addition of Business Unit
based data
 Developed a new configuration set up
 Enhancements were made to the existing
system such as the Leave module, Time &
Labor module and Self-Service module;
Interfaces with Finance/Time Attendance
system
 Applied security at each business unit
 Data Migration and Go Live at each site
 Provided training successfully for each
site/location of the company
Topology: PeopleSoft Enterprise HRMS 7.51;
Performance Management System & Administer
Training modules; UAT; Data Migration; Change
Management; Hierarchal Reporting; Process
Owner/End User Training; Core HR; eProfile;
eDesktop
Application Environment: HP 7410 HP- UX
based server
RESULTS / BENEFITS
 Introduced multiple Business Units with a single
Set-ID
 Rollout across 31 locations in India
 Implemented the benefits plan for 26 union
agreements
 Restored the entire data security structure (Row
level security based on the BU concept)
 Modified 15 Workflows and 200 reports to meet
project requirements
 Conducted training for more than 24,000
employees across India
 Set up the organization structure to define
various relationships through Tree-Manager
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PeopleSoft Center Of Excellence
2
Application Maintenance & Managed Services
3
Accelerated Upgrade Services
4
5
Implementation Services
HCL’s PeopleSoft Innovation Lab
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PeopleSoft Innovation Lab
Innovation @ HCL
 HCL’s PeopleSoft innovation has been setup for enhanced value delivery for
the customers. In-depth knowledge and experience of highly competent
PeopleSoft consultants is leveraged for accelerated solution delivery
PIL Initiatives
 Accelerated Solutions for PeopleSoft Upgrades
 Developing Reusable Components
 User Training Kits
 Delivery Frameworks
 Integration Packs with other ERPs & Third Party
Applications
Benefits to the Customers
 Upgrade Cycle time and effort reduction by 30%
 Higher testing accuracy by leveraging Prebuilt Test scripts
 Comprehensive & User Friendly Training Kits
 Standardized Methodologies & Frameworks to achieve delivery excellence
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HCL’s PeopleSoft Solution Accelerators
Gain the HCL Advantage
Thank You!!