2015 Summative SAGE Assessment Training Jordan School District Evaluation, Research and Accountability Department Clyde Mason, Director RaDean Meyers, Assessment Specialist Bekkah Friant, Testing Support Coordinator January 2015 assessments.jordandistrict.org Testing Bulletins : High School, Middle School, Elementary School Other Assessments: Utah Compose Testing Ethics: Ethics Documents Research Projects: Approved Projects (Beg. Jan. 1, 2015) SAGE Testing Ethics and Test Security Sage Assessments are highly secure. Make sure that all teachers who administer SAGE assessments always remember to: • • • • • Verify students’ identity before approving their participation is SAGE tests. Not allow students to remove any SAGE test content. Not take any SAGE test content back to their classroom to work on it. Securely destroy any and all SAGE notes and student work after students are finished with the test. Know and follow the SAGE Test Administration Manual (TAM) directions exactly as given. Make sure that … • All teachers, and other staff members, who assist with Summative SAGE assessments in any way, have completed testing ethics training. • Teachers and other staff members are provided with a copy of USOE’s “Testing Ethics Policy” document and informed of their responsibility to understand and follow the document’s contents. • Signed documentation is maintained verifying teachers’, and other staff members’, understanding of ethical testing procedures and agreement to follow ethical testing practices. (Ethics Policy Sign-off form) assessments.jordandistrict.org SAGE Tab • • • • • • • Contact Information Documents Formative SAGE Information Summative SAGE Writing Summative SAGE LA, MA, & SC Interim SAGE System Status—Notification if system is not functional/ALL CLEAR notice Summative SAGE Writing Testing Window YRE A , B : C : D : Traditional : 2/2/15 -- 2/20/15 2/2/15 -- 2/13/15 2/17/15 -- 3/6/15 2/2/15 -- 2/20/15 Important Note: The only students who will be able to take the SAGE Writing test after the SAGE Writing testing window has ended will be those students who are new students in Utah. Summative SAGE LA, MA, SC YRE A : B : C : D : Traditional: 4/27/15 4/20/15 4/20/15 4/13/15 4/13/15 ------ 6/5/15 5/29/15 6/12/15 5/22/15 5/22/15 2015 SAGE Testing Times “Though these assessments are untimed, it is inappropriate for the test administrator to allow students to take excessive time to test. In rare circumstances a student may need to take longer than the expected times. These situations must be discussed with the LEA Assessment Director to ensure that students have an appropriate opportunity to complete testing.” -SAGE Interim, Mid-Year Summative, and Spring Summative Test Administration Manuals 2015 Summative SAGE Training sageportal.org 2015 Summative SAGE Training 1 • Test Information Distribution System (TIDE) • Bekkah Friant • Test Delivery System • Test Administrator Interface /Student Interface 2 • RaDean Meyers 3 • Online Reporting System (ORS) • Clyde Mason Test Information Distribution Engine TIDE • Accounts have been created for all teachers. • If a user is not able to access SAGE, click Forgot Your Password? on the login page. • If individuals still are not able to login to SAGE, please have them contact the SAGE Help Desk. The TIDE System is where test coordinators can go to do any of the following four things: Manage Users Mark Non-Participation and other Special Codes View Student Information including Assigned Tests View Rosters, Create Rosters, and Print Testing Tickets SAGE Test Coordinators use the Manage Users tab to: School Administrators use the Student Information tab to: Changes to Student Information must be made in the Skyward System, and will be reflected in TIDE within 4 days. Enter the requested information Select “Search” SAGE Tests assigned to the student can be seen here. To view detailed “Student Information”, select “View” Information that is shown in “Gray” cannot be changed in “Student Information” but must be changed in Skyward and uploaded to SAGE through UTREx. Two things can be changed in “Student Information” 1) Test Settings and 2) Specific Accommodations. Test settings Specific Accommodations Very few students will require changes in “Test Settings”. For the few students who may need these adjustments, the size of print, the choice of print color, and the need for descriptive audio can be changed. Any changes in “Test Settings” MUST be made before the student takes any SAGE test. Most students will NOT require adjustments to any of these four (4) specific accommodations. Changes in any of these four (4) specific accommodations MUST be set BEFORE a student starts any SAGE test. If a student requires “Braille”, contact Bekkah Friant (801-567-8112). Students needing large print may be successful with large monitors or increased “Print Size”. If a student requires Sign Language, a certified interpreter must be used. No interpreter will be allowed for listening. The ASL video will need to be made available for any student requiring ASL services for Listening. School administrators use the Rosters tab to view, add, edit and delete rosters. This tab is also used to print STUDENT SAGE TICKETS. Checking the “Show System Defined Rosters” box will enable the display of all class rosters currently in the SAGE testing System when the “Select a roster” dropdown arrow is chosen. When “ADD NEW ROSTER” is selected from the ”Select a roster” drop-down menu, the following screen will appear. From this screen you can … Create the name and teacher for the new roster. Select the grade(s) from which students will be selected for the new roster. Move “Available Students” in or out of the new roster. “Save” or “Delete” the created roster. Go “Back” to the previous screen when finished creating, editing, or deleting a roster. Viewing the students listed in the “System Defined Rosters” can help school SAGE test coordinators ensure that all students are properly scheduled for SAGE assessments. “System Defined Rosters” or “Created Rosters” can be printed to create tickets to help students login to SAGE assessments. Special codes must be entered for all students who: • Did not participate in a SAGE Summative test assigned to the student. • Received “accommodations” on one or more SAGE test(s). To view or edit special codes, enter the student identifier information and select “Search”. Select “View” to access the “Special Codes” screen. Select the appropriate “Special Code” for the specified SAGE Test(s) from the drop-down menu. Make sure to “Save Changes” before you “Go Back to Search Results” For the 2015 SAGE assessments, there will be 10 allowable “Non-participation” codes and 2 allowable “Nonstandard Participation” codes. DLM Note: There is no “withdrawn” special code for 2015. If “withdrawn” students are still appearing in SAGE, make sure they are withdrawn in Skyward. JSD does not administer “Modified” SAGE Tests Special Codes (cont.) • Do NOT mark Special Codes for students who are not currently enrolled in your school. • Students will NOT be able to login to the assessment if a non-participation code is marked in TIDE. • The definition of “Participation” for SAGE tests are: – LA, MA, SC : Responding to 6 or more adaptive questions. – Writing : Typing any “no blank” character into a writing prompt. • Test coordinators will ONLY see those tests in the Special Codes box that the student is eligible to take. • Special Codes may be marked anytime during the testing window but MUST be marked before the end of the testing window. JSD Testing Department will use this tab to: • Invalidate a test • Extend a student(s) grace period • Reset a test • Re-open a test A google form titled “SAGE Concerns” will be sent to you for submission of test status requests Please do not use this tab to change voice delivery. If you have concerns, contact the Evaluation, Research, and Accountability Department. Test Delivery System (TDS) Test Administrator (TA) Interface Test Delivery System (TDS) Accessing the Test Administrator (TA) Interface Go to the portal at sageportal.org Click on the [SAGE Live Test Administration] or [Training Sites] Clicking on the [Training Sites] will bring up these three (3) options. TDS “Training Sites” Test Administrator (TA) Training Site • Teachers practice administering training tests • Can be used with students who are logged in to a training test session. Student Training Site (Training Tests) (will be discussed in the next section) • Students practice taking tests online and become familiar with the item types, test tools and features • Can also log in to a training test session created by a TA • Can be accessed with either the secure browser or a supported web browser. • The student training site has a distinct look that sets it apart from the live site. • A red bar runs along the top of the test page • There is a big red bike with training wheels on the “Sign In” screen. http://sageportal.org/item-type-tutorials/ The “Tutorials” button will bring up links to video clips showing students the design, format, and procedures for responding to 13 different types of items on SAGE tests: Equation Response Evidence Based Selected Response Grid Items Hot Text Matching Items Multiple Choice Multi-Select Simulation Constructive Response • Natural Language/Proposition Response • Short Answer/Extended Response • Word Builder/Constructed Response • Editing Tasks • Editing Task with Choice • Editing Task • • • • • • • • • Teachers and students should view and discuss all 13 video clips. Logging into either the “Training Sites” OR the “SAGE Live Test Administration” If administering a “Training” SAGE test, make sure it says “SAGE Training Tests” here. If administering a “Live” SAGE test, make sure it says “SAGE Live Tests” here. Beginning to Administer a Training Test 1. Select the “TA Training Site” Icon 2. Login to SAGE portal 3. Select tests to be included in the session. Click boxes for all tests students will be taking during that session, Press the green “Start Testing Session” button to start a session. You must do this before students can log in to the SAGE test. The session ID will appear here. Students will need this information to access the testing session. As students login to get approval to begin the test, their names, and the tests they are to take, appear in this box. Before students log in As students log in To approve students to begin a test, first click on this green [Approvals] button. Approve all students listed by clicking this button, or approve students individually by clicking this button. Make sure that you recognize the students needing to be approved AND that they are taking the correct SAGE test. To see or edit “Test Settings” before approving a student to begin his/her test, click here. After confirming or editing “Test Settings”, click “Set” to save any changes and return to the previous screen Click “Set & Approve” to save any changes and approve the student to take the specified test. Click “Cancel” to return to the previous screen without making or saving changes. To look up student demographic information, click on this button. To look up a student’s name, birthdate, grade, and school, and you know the SSID, use the “Quick Search”. To look up a student’s SSID, use the “Advanced Search”. The “Students in Your Test Session” table displays each logged in and approved student. Each student’s test status, and progress through a SAGE test, can be monitored here. One or more student test(s) can be paused by clicking here. Monitoring Student Progress: Student Statuses Monitoring Student Progress: Student Statuses (cont.) Instructions for starting a session, approving students, student lookup, and monitoring student progress are all available during a testing session by clicking one the green shown here. Stopping / Pausing Tests Through the TA Interface, Test Administrators may: Stop an entire session or Pause (logout) individual students. Stopping an Entire Test Session To stop the session (and pause tests for all students in the session), click the [Stop Session] button in the upper left corner of the screen. This box will then appear, requesting verification to end the session and log students out. Click [OK] to continue or [Cancel] to keep the test session open. Test Delivery System Student Interface (TDS) Students’ Access to Sage Assessments Student Access to SAGE LIVE Tests Student Access to SAGE TRAINING Tests Sageportal.org Secure browser access to training test Secure Browser Access To SAGE LIVE Tests Logging into a SAGE Training Test Session as a Student To simply log in to SAGE training tests as a “Guest”, or to take any training test, leave the these two checkmarks in place. To log in to a SAGE training test as a specific person, and/or to participate in a created SAGE Training Session, deselect one or both of the ( ), and enter the requested information. Click the “Sign In” button to proceed. If logging into a specific SAGE training session, enter the Session ID information. After logging in, the student will be asked to verify her/his identity. If taking a training test, a grade will need to be selected. If the information is correct, click “YES” The SAGE test to be taken is then selected. The only SAGE tests that will be displayed will be those selected when the test session was created. Once the student has selected a SAGE Test, he/she will see this message. When the teacher (test administrator) approves the student’s entry into the selected test, the student will be asked to verify the test she/he is taking. If the selected test is correct, the student clicks “Yes, Start My Test” to begin. When taking either a “LIVE SAGE Test” or a “Training Test” using the secure browser, the student will be asked to conduct a sound check for the “Text-to-Speech” (TTS) feature. The TTS sound test is conducted by clicking the green speaker box . If the words, “This text is being read aloud.” are heard, the TTS sound test was successful and this box should be clicked. If needed, the student may change the volume, pitch, or rate of the sound for the TTS feature. If the secure browser is NOT used to take a training test, the “Text-to-Speech (TTS) sound check will not be available. For 2015, the volume can also be adjusted during the test. This will be explained in a future slide. If a student is taking a Reading, Language, and Listening “LIVE” or “Training” test, a listening “Sound Check” will also be conducted. To conduct the listening “Sound Check”, click on the speaker. A musical tone will be heard if the system if functioning properly. If the tone is heard, click yes. Before seeing test questions, students are given an opportunity to review three important areas of testing instructions and help: • Test Tools • Basic Test Rules • Text-to-Speech feature To begin the test, students click the “Begin Test Now” button. Basic Test Rules • Students must answer each question. They can answer a question and mark it for review, then go back to it later to see or change their answer. • Students must answer all questions on a page before moving on to the next page. (Some pages have a lot of information. Students may need to use the vertical scroll bar to view all the information on a page.) • Students can pause their test at any time. Pausing the test will log the student out. • When a student resumes the test, he/she will see the first page that has unanswered questions. • If a student’s test is idle for 20 minutes, the system will automatically pause the test and log the student out. – An exception to this rule is the Writing test. Students may return to a Writing test prompt even after a 20 minute pause has occurred. • For Math (except Math 6th), Science, and ELA Reading and Listening: – If a test is paused for less than 20 minutes and the student logs back in, she/he can review questions already answered. – If a student’s test is paused for more than 20 minutes and the student logs back in, he/she cannot review questions already answered. The only exception is if the student pauses on a page that has at least one unanswered question. Basic Test Rules (cont.) • The Writing Test and the Math 6th Grade are segmented. – In segmented tests, students must complete all questions in the first segment before moving on to the second segment. • For ELA Writing: – Writing is divided into two segments, each with one written response required. The student can pause within a Writing segment at any time. – For the first essay: The student can review and edit his/her response until they move on to the next segment. Once a student moves on to the second segment, he/she cannot go back to his/her first essay. (Students MUST finish their first writing essay BEFORE looking at or beginning the second writing essay.) – For the second essay: The student can review and edit his/her response until he/she is done and ready to submit the writing test. – Once the writing test has been submitted, neither the first or second essay can be reviewed or edited. • For Math 6th Grade: – The first segment of the Math 6th Test is a non-calculator segment. Students can review and edit their responses until they move to the next segment. Once they move on to the second segment, they cannot go back to the first segment. – For the second segment, the use of a calculator is permitted. Students can review and edit their responses until they are done and submit their test. Navigation, Writing, and Test Tools Navigation Tools The Navigation Tools enable students to move to the next or previous test question, save answers during a test, and/or pause their test. Within the Writing Test, the Writing Tools enable students to bold text, italicize text, underline text, remove text formatting, increase or decrease text indentation, cut, copy, or paste text, “undo” and “redo” recent writing actions, check spelling, and insert text symbols. Test Tools Test Tools help students to answer questions specific to the given test. These will be reviewed on the next few slides. Writing Tools Scoring Guide Within the Writing test, the Scoring Guide allows students to see the proportional scoring weights for the different aspects of their written essays. Masking Masking allows students to “mask” over options or items they want to temporarily remove from consideration. Dictionary Math and Science Dictionary The Dictionary allows students to: 1) type in words they wish to have defined, and/or 2) Click on this box to see the Spanish translation of a word displayed here. ELA Dictionary The ELA: Writing, Reading, Language, and Listening Dictionary also provides a “Thesaurus” button. Calculator and Note Tools Clicking the “Calculator” button will provide an online calculator for students to use. Clicking the “Notes” button will produce a notepad that students can use during the current testing session. Any notes created during a testing session are NOT saved when the testing session is closed. Formulas Some SAGE assessments provide a “Formula” button to access formulas and/or charts to assist in solving test questions. Additional Test Tools Test Tools also include “Zoom Out” and “Zoom In” buttons to enlarge or decrease the font size during testing. In the upper right corner of each SAGE test, there is a “?” button to provide help in using all Testing Tools. Also in the upper right corner of each SAGE test, there is this button which allows students to adjust the volume of sound during the Listening portion of the ELA test or when using Text-to-Speech. Context Menus Each SAGE test question has one or more sets of three horizontal bars. When clicked, these horizontal bars provide a “Context Menu” of available actions for that question. An example of a “Context Menu” is provided below: The “Tutorial” provides a video clip to help the student know how to respond to the given question. If the student wants to “flag” the question and revisit it later, the “Mark for Review “ option would be selected. To determine available text-to-speech options available for the question, select the “Speak Option”. To enable a “Strike through” tool, students would select this option. Text-to-Speech Students can listen to test instructions, passages, and questions as appropriate. For the ELA Reading/Listening items, some passages will not be read aloud. Students should be provided with opportunities to practice the use of “Text-to-Speech”. Have students log in to a training test, using the secure browser. This will enable the “Text-to-Speech” features so students can practice: • To listen to a passage, click the passage context menu and select the [Speak] option you want. You can select a small portion of text, such as a word, phrase, or paragraph to listen to. Select the text, click the passage context menu, and select the [Speak Selection] option. • To listen to a question or answer options, click the question context menu and select the [Speak] option you want. • To listen only to the question, select [Speak Question] . • To listen to the multiple-choice question and all answer options, select [Speak Question and Options] . • To listen only to the answer option, click on the answer option select [Speak Option]. You can also right-click on the answer option and select [Speak Option]. (For example, if you want to listen to answer option A, right-click on that answer option and select [Speak Option A].) Proceeding Through the Test • To answer multiple-choice items, students must click the desired option or click the circle with A,B, C, or D. • To answer machine-scored constructed response items, students need to carefully follow the instructions given for each question. • Each question MUST be answered before going on to the next question. • If a student is unsure about a given question, he/she may “flag” it for review later using the “Context Menu”. Item Sets • Some questions are grouped together because they are based on the same reading passage, simulation, or listening passage. • Students can move through these questions using the number button (highlighted in the red box above) or the “Next” or “Back” button. • All questions in the “Item Set” must be answered before a student can move to later questions in the test. Ending a SAGE Test When a test is completed, the “End Test” button will appear. Clicking on the “End Test” button will produce this message. To continue ending the test click “Yes”. This message will next appear. To review questions before submitting a test, students can select the question(s) from this drop-down menu. To submit the test, click on “Submit Test”. If the student is sure he/she wants to submit his/her test, the “Yes” button is clicked here. For Math and Science SAGE tests, the student’s scale score and proficiency level will be immediately displayed. For ELA and Writing SAGE tests, results will be available in ORS once both ELA sections are completed. To “Log Out” of the test, students click here. Online Reporting System (ORS) Plan and Manage Testing Accessing the Online Reporting System (ORS) 1. Click on the card representing your role in SAGE testing. 2. Select the ‘Online Reporting System (ORS) card. 3. If you are not already in the SAGE System, you will need to log in using your username and password. To access SAGE testing Participation Reports, select the “Plan and Manage Testing” bar. To access SAGE Score Reports, select the “Score Reports” bar. Selecting the “Plan and Manage Testing” bar will take you to the Test Management Center. The Test Management Center provides access to five (5) kinds of reports: • • • • • Summary Statistics Retrieve Student Results Plan and Manage Testing Test Completion Rates Test Status Code Report Summary Statistics The Summary Statistics section allows you to view the statistics for students who have tested for a selected test by administration year and test name (subject and grade). To generate a summary statistics report: 1. Select “Summary Statistics” from the Test Management Center drop-down list. 2. Select the test, administration, and test name. 3. Click the [Generate Report] button. The report will provide: 1. The percentage and number of students tested (1) and the percentage of students who did not test (0). 2. The percentage of tested students who were proficient on the given test. Retrieve Student Results and My Inbox This feature of the ORS allows you to download student data for a selected test window by LEA, school, teacher, or class. The data reported includes students’ scale scores, proficiency levels for all tests taken and scale scores for all sub-tests. To generate a data file: 1. Select “Retrieve Student Results” from the Test Management Center drop-down list. 2. Select the test, administration, tested grade, format, and filter information. 3. Provide the school, teacher , and class information to be requested. 4. Click on the [Download Roster] button. 5. A message will appear near the top indicating that the download has been queued. 6. When the report is ready, it will be displayed in the Inbox section. 7. The report can be downloaded by clicking the [Download] link for the data file. 8. Download files are available for 30 days. Retrieve Student Results and My Inbox Data displayed for each student in the “Retrieve Student Results” Excel or CSV document include: ELA scale score, proficiency level, and sub-test scale scores. Science scale score, proficiency level, and sub-test scale scores. Math scale score, proficiency level, and sub-test scale scores. Plan and Manage Testing This feature of the ORS allow users to generate customized participation reports showing their students’ testing activity. You can determine which students have completed SAGE testing and which students have yet to begin or complete SAGE testing. To generate a “Plan and Manage Testing” report: 1. Select “Plan and Manage Testing” from the Test Management Center drop-down list. 2. Select the test, administration, test name, enrolled grade and test settings. 3. Choose the school and teacher. 4. Select the “Get Specific” information that best matches your needs. (This will be discussed in more detail on the next slide.) 5. Select [Generate Report] to view the report on screen OR select [Export Report] to open the report in Excel. “Get Specific” Options The different report filter options are listed below. The values in braces { } are the parameter values that are available for selection. • Students who {have/have not] {completed/started} the {1st} opportunity in the selected administration. This filter allows you to: • Determine which students have completed testing; or • Determine which students have or have not started testing. • Students on their {1st} opportunity in the selected administration, and have a status of {student test status}. This filter allows you to: • Determine which student have a specified test status. • For a list of test statuses and their definitions, click the [Definitions] button on the Plan and Management Testing screen. (Explained on next slide) • Students whose most recent {Session ID/TA Name} was ______ between {start date} and {end date}. This filter allows you to: • Search for students who were in a specific testing session and view their current test status. Definitions Clicking on the “Definitions” button will open the Definitions window. Scroll down the Definitions window to find Table 1: Status Definitions. Test Completion Rates Schools can create an Excel file showing the number of students who have completed each SAGE test during the current administration. To generate the test completion rates report… 1. Select “Test Completion Rates” from the Test Management Center drop-down list. 2. Determine if you want the report to include all or specific SAGE tests. 3. Click on the [Export Report] button. Test Completion Rates The “Test Completion Rates” report will include: SAGE Test Names offered at the school Date the report was generated SchoolNAME and SchoolID LEA NAME and LEA ID. Total Students Started and Total Students Completed Opportunity and Total Students Percentage Started and Percentage Completed Test Status Code Report The “Test Status Code Report” lists all students alphabetically and lists all tests for which a student is eligible. This report also contains the latest “Test Status” and “Special Code” for each student’s eligible tests. To access the “Test Status Code Report”: 1. Select “Test Status Code Report from Test Management Center drop-down menu. 2. Verify the accuracy of both the Test and Administration parameters. 3. Click [Export Report] to create an Excel version of the “Test Status Code Report.” Sample of the “Test Status Code Report” Test Status Code Report Test Status Code Reports are critical to ensuring the accuracy of schools’ 2015 SAGE testing. School Test Coordinators and Administrators should carefully review these reports throughout and near the end of the SAGE testing window. Three Important things remember: 1. At the end of the testing window, all student tests with “No Special Code,” must have a completed, submitted, reported, or scored Test Status code or show participation in at least 6 test questions. 2. At the end of the testing window, all students’ tests that do NOT have a completed, submitted, reported, or scored Test Status code, or show participation in at least 6 test questions, MUST have a non-participation Special Code. 3. Changes in Special Codes MUST be done in TIDE. All school test coordinators are required to carefully go over and review this report by phone with RaDean Meyers at the end of both the Writing and ELA/Math/Science testing windows. Online Reporting System (ORS) Score Reports Accessing Score Reports within ORS To Access “Score Reports” within ORS: 1. Select the ORS card after logging in to SAGE. 2. Select the “Score Reports” bar. Score Reports Home Page Dashboard A reminder of which students are included in the reports is provided here. To access students’ 2015 SAGE performance: 1. Select “Summative 2014-2015” as the reported Administration. 2. Select which students to include in the reports. 3. Select the test results to be reviewed by clicking on the “Percent of Students Proficient” OR the “Percent of Students Tested” for the selected test. State, District, and School Level Performance for the 2014-15 SAGE Test Test, Test Year, and District/School Information Options: ALL Ethnicity LEP Special Ed. Clicking the will bring up the Exploration Menu. Exploration Menu Navigating the “Who” Dimension The user can move from aggregated information levels to disaggregated information levels, down to the student level. For 2015, note the addition of sub-test scale scores. Individual Student SAGE Report For 2015, there will be two data points to determine growth from the 2014 Summative SAGE test to the 2015 Summative SAGE test. Navigating the “What” Dimension The user can navigate down from the subject level to view finer-grain detail on reporting category and content standard performance. Navigating the “When” Dimension 2015 SAGE Testing and Training Resources • This presentation will be posted to assessments.jordandistrict.org . • SAGE testing and training resources are available at USOE through the following website: http://www.schools.utah.gov/assessment/TestingDirector-Resources.aspx • Additional SAGE testing and training resources are also available on the sageportal: http://sageportal.org/resources/ • Evaluation, Research, and Accountability • Bekkah Friant 801-567-8112 bekkah.friant@jordandistrict.org • RaDean Meyers 801-567-8393 radean.meyers@jordandistrict.org • Clyde Mason 801-567-8243 clyde.mason@jordandistrict.org • SAGE Help Desk: • Email: SAGEHelpDesk@air.org • Phone: 1-855-570-7239 (M-F 7:00 a.m. – 7:00 p.m.) http://sageportal.org/item-type-tutorials/