YORK UNIVERSITY
Faculty of Liberal Arts and Professional Studies
School of Administrative Studies
AP/ADMS 2511 - Section N
Management Information Systems
Winter 2013
COURSE OUTLINE
COURSE:
AP/ADMS2511; Management Information Systems
Section N
Mondays 7:00 – 10:00PM
Location: TEL 0010
ADDITIONAL REQUIREMENTS:
Prerequisite: AP/ADMS 1000 3.00. Course credit exclusions: None. PRIOR TO FALL 2009:
Prerequisite: AK/ADMS 1000 3.00. Course credit exclusions: AK/ADMS 2511 3.00, AK/ADMS 3511
3.00 (prior to Summer 2005).
Students are personally responsible to ensure that they have the required prerequisites as stated in
the course outline or in the course calendar. Students who do not have the prerequisites are at risk of
being dropped from the course at any time during the course. The department will not be responsible
for refunds resulting from students being dropped from a course due to a lack of the appropriate
prerequisites
REQUIRED COURSE TEXT / READINGS:
Rainer, Cegielski, Splettstoesser-Hogeterp and Sánchez-Rodríguez. 2011. Introduction to Information
Systems: Supporting and Transforming Business, Second Canadian Edition, John Wiley & Sons, Inc.
Any additional required reading materials will be posted on the course web site.
Warning:
Photocopying more than 10% of a textbook is illegal, and may involve penalties. Do not duplicate
textbooks or obtain these photocopies. Students are reminded of York University's policy regarding
academic dishonesty as outlined in the York student calendars.
WEIGHTING OF COURSE:
Course WORK
Description (See Also Class Web Site)
Practice
questions:
To be completed during class time. Best 8 of 10
will be counted.
10%
Weekly quiz
Individual multiple choice quizzes. Best 8 of 10
quizzes will be counted. To be completed before
class
See course outline and 10%
website.
Assignments


Session 8 in class
Session 12 in class
At beginning of class
Midterm
Sessions 1 to 5 included
Time: Friday February 15, 2013; at 7pm. Location TBA
For alternative midterm dates, see the description of requirements below.
SAP Assignment #1
SAP Assignment #2
Due Date
Weight
10%
20%
Final
Cumulative: Covering Sessions 1 – 12
Total
During Regular
50%
Examination Schedule
100%
About the Grading Scheme
Practice questions
Practice questions will be completed in class and will be selected by the instructor from the practice
questions listed on the course outline and from the IT’s About Business boxes in the textbook. One
practice question at random from the practice questions completed in every lecture will be graded and
returned to the student for feedback. You should read the required case and readings before coming
to class.
SAP assignments
We will start completing the SAP assignments in class. As some students might require more time
they will be able to complete them in the computer lab or at home with their own laptop by
downloading the SAP GUI posted on the course website. We recommend completing the SAP
assignments using the computer labs at York since the internet connection at York University is more
reliable than at home. There is a penalty of 10% for every day the SAP assignment is late.
Midterm exams
If the midterm examination is missed due to an illness, or other extenuating circumstance, the student
may write the midterm at the alternative date (Thursday March 7 at 7 pm) with appropriate supporting
documentation. IMPORTANT: students who miss both the originally scheduled examination and the
makeup date midterm will receive a grade of zero for the midterm. The documentation required to be
able to write your midterm on the alternative date is as follows:
A completed medical form (physician's statement) as provided by the Registrar’s Office:
http://www.yorku.ca/laps/council/students/documents/APS.pdf
Physician statements need to be from the same day as the midterm or the day immediately after.
Physician statements older than one day after the date of the midterm exam will not be accepted.
Physician statements are to be provided to your course director at least one week prior to the makeup
midterm date to be eligible to write the makeup midterm.
If a student misses an SAP assignment or multiple choice quiz or a practice question he or she will
receive a grade of “0” for that piece of course work.
COURSE INSTRUCTOR / CONTACT:
Donna Rex
E-mail: rexd@yorku.ca
Please send email messages from inside the YorkU.ca domain only. Plain text only, NO attachments
of any kind. Email from outside the YorkU.ca domain may be blocked. Don’t forget to include in your
e-mail your name, student number, and class section.
Office Hours: By appointment, before or after class hours.
EXPANDED COURSE DESCRIPTION:
This course provides an overview of information systems and how such systems are selected,
designed and managed to provide information needed to run organizations successfully. Students will
consider the strategic role of information technology and systems within organizations and in a
competitive business environment, as well as the ethical implications of information systems. This
course will use ERP software SAP to illustrate the technical foundations of information systems, their
impact on organizational design, management, and their impact on knowledge accumulation and
decision making. Information systems risks, security and control issues will also be examined.
ORGANIZATION OF THE COURSE:
Session Description and Learning Objectives
Readings, Assignments and Quizzes
Session 1 - January 7
READ Chapter 1
Information systems and the Modern Organization
Practice Questions:
Learning Objectives:
• Understand course evaluation methods,
assignment structure and the nature of plagiarism
• Discuss the importance of planning for
information technology, and how IT planning links
to business planning
• Explain the role of business processes and
business process management in helping to
improve how businesses function
• Explain the nature and purpose of data items,
information and knowledge
• Describe the difference between an IT
architecture and an IT infrastructure
• Examine worldwide changes that have created
the modern organization, with the resulting
business pressures and organizational responses
• Describe information technology jobs
•
•
•
•
Text, IT’s About Business 1.3 The Internet
facilitates linkages between borrowers and
lenders, p. 20
Text, IT’s About Business 1.4 Verizon
Communications and Delcan Corporation,
p. 22
Happy Pets (moodle)
Kamelott Industries (moodle)
Session 2 - January 14
READ Chapter 2
Types of Information Systems: Concepts and
Management
Practice Questions:
Learning Objectives:
• Discuss information technology governance and
effective IT management
• Examine the basic components of an information
system and interrelationships among components
• Describe Porter’s competitive forces and value
chain models and how they relate to competition
and strategies for competitive advantage
• Explain how IT affects management
Session 3 - January 21
Ethics, Privacy, Information Security and
Protection
Learning Objectives:
• Discuss the major ethical issues raised by the
use of information systems
• Explain the main threats and risks to information
security and information systems
• Describe how these threats and risks can be
mitigated (protection of IT resources)
• Describe the purpose and nature of different
•
•
•
Text, IT’s About Business 2.2, The
National Football League, p. 42
Text, IT’s About Business 2.3, Under
Armour, p. 42
Text, IT’s About Business 2.4 Pitney
Bowes, p. 58
Reminder: Do Quiz 1 before class.
READ Chapter 3 and Technology Guide 3
(Make sure your PassportYork account and
FAS feature at YorkU are activated!)
https://passportyork.yorku.ca/ppylogin/ppylogin
Practice Questions:
• Text, IT’s About Business 3.1, The Internet
as Multi-Way Street, p. 72
• Internal audit intern (moodle)
• Bellwood College (moodle)
types of control layers
• Identify behavioural and computer-based actions
you could take to protect your information assets
Session 4 – January 28
SAP class #1, computer lab (Location TBA)
Data, Information and Knowledge Management
Learning Objectives:
• Describe the difficulties of managing data and
how this relates to the data life cycle
• Explain the advantages and disadvantages of
database management systems and sequential file
systems
• Use the data hierarchy and build E-R (entity
relationship) diagrams
• Describe the relational database model and how
it used and accessed
• Explain the nature of a data warehouse, its
advantages and disadvantages and its role in data
mining
• Examine how data governance is facilitated by
master data management
• Describe the knowledge management system
cycle and discuss types of knowledge
Reminder: Do Quiz 2 before class
Start working on SAP assignment #1 in the
computer lab
(Make sure you activate your PassportYork
account and FAS feature at YorkU, IN
ADVANCE!)
https://passportyork.yorku.ca/ppylogin/ppylogin
READ Chapter 4
Practice Questions:
•
•
•
•
•
•
Text, IT’s About Business 4.1 Mediatech
Direct, p. 113
Text, IT’s About Business 4.2, Sunnybrook
Hospital turns to electronic medical
records, p. 116
Text, IT’s About Business 4.3 Data
warehousing at the Hudson’s Bay
Company, p.127
Text, IT’s About Business 4.4 Knowledge
Management Transforms CNA, p. 132
BestPay Inc. (moodle)
ABM Inc. (moodle)
Reminder: Do Quiz 3 before class
Session 5 – February 4
READ Technology Guides 1 and 2
Managing Computer Hardware and Software
Practice Questions:
Learning Objectives:
• Define the main hardware and software
components of an information system and explain
how they are used
• Explain the characteristics of different types of
information systems storage
• Discuss the computer hierarchy and explain its
impact on IT usage
• Explain the differences between system software
and application software with examples and
describe how the software is used
• Analyze strategic issues related to hardware and
software
• Discuss the different types of open systems
•
•
•
•
Text, Example TG1.2, p. 367
Text, Example TG1.4, p. 369
Text, Example TG2.2, p. 396
Text, Example TG2.3, p. 400
•
•
BLOSS (moodle)
Great West Canadian Bank (moodle)
Reminder: Do Quiz 4 before class
February 11 – no class
Session 6 – Friday February 15, 7pm
Midterm Exam (Location TBA)
(Covering Sessions 1 to 5 inclusive)
REVIEW
If you have a conflict with this exam time, it is your
responsibility to contact your course director at
least two weeks prior to the midterm date, or
DO Practice midterm exam #1 and read the
study tips
sooner if you know.
February 18 -- No Class -- Reading Week:
Session 7- February 25
SAP class #2, computer lab (TEL 2027/2032)
Continue working on SAP assignment #1 in
the computer lab
Network Infrastructure, The Internet and Network
Applications
READ Chapter 5 and Technology Guide 4
Learning Objectives:
• Explain the telecommunications and network
technologies that comprise a telecommunications
system and that support the Internet
• Discuss the origins and potential future of the
Internet
• Examine the benefits and risks of the Internet and
world wide web (www)
• Discuss the main applications of network
technologies in businesses for the purposes of
discovery, communication and collaboration
• Analyze the impact of Web 2.0 technologies in
organizations
• Assess the impact of network technologies on elearning, distance learning and telecommuting
Practice Questions:
Session 8 – March 4
SAP assignment #1 due in class
E-business and E-Commerce; Wireless
Technologies
Learning Objectives: E-business and E-Commerce
READ Chapter 6 and Chapter 7
• Evaluate the importance of electronic business
and electronic commerce (e-commerce)
• Describe and provide examples of the different
types of e-commerce and e-commerce business
models
• Explain the different types of electronic payment
methods and evaluate their risks and benefits
• Describe ethical and legal issues associated with
e-business
•
Wireless Technologies
• Evaluate the advantages and disadvantages the
main types of wireless transmission media and
networks
• Examine the advantages and disadvantages of
RFID and other innovative uses of mobile
computing
• Assess the importance and impact of wireless
computing, mobile commerce and pervasive
computing
•
•
•
•
•
Text, IT’s About Business 5.1, Centre for
addiction and mental health portal, p. 146
Text, IT’s About Business 5.2, Starting a
restaurant with the help of a few friends, p.
151
Text, IT’s About Business 5.4, Twitter
becomes surprisingly useful, p. 160
Text, IT’s About Business 5.5, E-learning
real state at UBC, p. 163
Internal audit team (moodle)
Reminder: Do Quiz 5 before class
Practice Questions:
•
•
•
•
•
Text, Chapter 6 opening case, Facebook,
p. 172
Text, IT’s About Business 6.2, Canadian
Tire, p. 184
Text, IT’s About Business 6.4 Google
micropayment system, p. 192
Text, Chapter 6 closing case, Sear’s
Canada, p. 202
Text, IT’s About Business 7.1, Toronto
East General Hospital
Text, IT’s About Business 7.2, Starbucks
• Ogly Company (moodle)
Reminder: Do Quiz 6 before class
Session 9 – March 11
SAP class # 3 computer lab (TEL 2027/2032)
Start working on SAP assignment #2 in the
computer lab
Types of Information Systems and Their Usage
READ Chapter 8
Learning Objectives:
• Review the different types of information systems
and their users
Practice Questions:
•
Text, IT’s About Business 8.1, Elavon, p.
• Examine the benefits and limitations of
transaction processing systems, functional area
information systems, and ERP (enterprise
resource planning) systems
• Provide examples of these systems for typical
organizations, stating how they would be used
• Discuss functional area information systems’
reports and their uses
•
241
Text, IT’s About Business 8.3, The World
Bank Undergoes a Transformation, p. 253
•
Car dealerships (moodle)
Reminder: Do Quiz 7 before class
Session 10 – March 18
READ Chapters 9 and 10
Customer relationship management, supply chain
management and information technology
Practice Questions:
Learning Objectives:
• Explain the basic concepts of CRM (customer
relationship management) and SCM (supply chain
management)
• Examine the combined effects of CRM and SCM
on businesses
• Describe how multiple customer touch points and
data consolidation affect CRM
• Describe the purposes and uses of operational
and analytical CRM
• Describe the structure of supply chains
• Describe problems along the supply chain and
how IT can be used to solve them
• Describe EDI (electronic data interchange) and
discuss its advantages and disadvantages
• Define extranets and explain their role in CRM
and SCM
•
Text, Chapter 9 opening case, Harry
Rosen, p. 262
•
Text, IT’s About Business 10.4, Extranet
for product recalls helps Canadian
manufacturers and retailers, p. 297
Text Chapter 10 closing case, Chrysler, p.
301
Session 11 – March 25
SAP class # 4 computer lab (TEL 2027/2032)
Continue working on SAP assignment #2 in
the computer lab
Managerial and Decision Support Systems
READ Chapter 11
Learning Objectives:
• Describe types of managers and explain why
managers need IT support to make decisions
• Examine how business intelligence,
multidimensional data analysis, data mining,
decision support systems and digital dashboards
can assist decision making
• Assess the benefits and disadvantages of
geographic information systems, intelligent
systems, natural language processing, neural
networks and fuzzy logic
•
Reminder: Do Quiz 8 before class
Practice Questions:
•
Text, Chapter 11 opening case, Blue
Mountain Resorts, p. 304
Text, IT’s About Business 11.2, Enterprise
GIS makes Sears more efficient
Text, Chapter 11, closing case, p. 331
•
Car dealerships (moodle)
•
•
Reminder: Do Quiz 9 before class
Session 12 – April 1
READ Chapter 12
Managing the Acquisition of Information
Technologies
SAP assignment #2 due at the beginning of
class
Learning Objectives:
• Justify the importance of information technology
project management
• Describe the processes used to justify IT
applications
• Discuss the advantages and disadvantages of six
strategies for acquisition of IT applications
Practice Questions:
•
•
•
Text, Chapter 12 opening case, LLS, p.
334
Text, IT’s About Business 12.2, DuPont, p.
343
Text, Chapter 12, closing case, p. 361
• Understand the traditional systems development
process and discuss
• Evaluate the advantages and disadvantages of
alternative systems development methods and
tools
• Analyze the process of vendor and software
selection
Session 13 -- Final Examination
During regular examination schedule
Cumulative: Covering Sessions 1 – 12
•
•
Vocera at East General Hospital (moodle)
Men R Us Limited (moodle)
Reminder: Do Quiz 10 before class
DO Practice final exam and read the study tips
COURSE LEARNING OBJECTIVES:
The purpose of this course is to provide an overview of the role of information systems in today’s
organizations and business environment. Specifically, upon completing this course you should be
able to:
1. Justify the importance of IT investment and management for businesses
2. Understand and explain the IT infrastructure of a company and its role in business management
3. Comprehend and effectively use IT terminology in oral and written business management
communication
4. Identify and explain the most relevant managerial and technical issues in IT for businesses
5. Apply the theory to solve issues in IT management for businesses
6. Perform basic business transactions using SAP ERP system
RELEVANT UNIVERSITY REGULATIONS
Deferred standing may be granted to students who are unable to write their final examination at the
scheduled time or to submit their outstanding course work on the last day of classes. In order to apply
for deferred standing, students must register at
http://apps.eso.yorku.ca/apps/adms/deferredexams.nsf. Followed by
handing in a completed DSA form and supporting documentation directly to the main office of the
School of Administrative Studies (282 Atkinson) and add your ticket number to the DSA form. The
DSA and supporting documentation must be submitted no later than five (5) business days from the
date of the exam. These requests will be considered on their merit and decisions will be made
available by logging into the following link http://apps.eso.yorku.ca/apps/adms/deferredexams.nsf.
No individualized communication will be sent by the School to the students (no letter or e-mails).
Students with approved DSA will be able to write their deferred examination during the School's
deferred examination period. No further extensions of deferred exams shall be granted. The format
and covered content of the deferred examination may be different from that of the originally scheduled
examination. The deferred exam may be closed book, cumulative and comprehensive and may
include all subjects/topics of the textbook whether they have been covered in class or not. Any
request for deferred standing on medical grounds must include an Attending Physician's Statement
form; a “Doctor’s Note” will not be accepted.
DSA Form: http://www.registrar.yorku.ca/pdf/deferred_standing_agreement.pdf
Attending Physician's Statement form: http://www.yorku.ca/laps/council/students/documents/APS.pdf
The deferred examinations for the Winter 2013 term shall be held in the period May 24 – 26, 2013.