Corporate Service Review
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Corporate Services Review
• Corporate Services Review (CSR)
• Program Management Office (PMO)
• Current Projects
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Corporate Services Review
Primary objective: reduce the cost of “back-room”
support services to free up $s for Government
priorities
Secondary objective: improve the effectiveness of
corporate services delivery
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Corporate Services Review
Completed Reviews:







Accounts Payable and Receivable
HR Info System
HR Reporting
Payroll Process
Procurement Admin.
RTM
Workers Compensation Admin.
Reviews to come:



Financial Reporting
Recruitment admin
Asset accounting
DEPARTMENT OF BUSINESS AND EMPLOYMENT
CSR - Recommendations
Finance Recommendations:
–
–
–
–
–
–
Electronic invoice management & Purchasing System
Enhance TRIPS and implement across NTPS
Review credit card policy and procedures
Co-location of processing functions
Pay invoices no earlier than due date
Review Accounts Receivable credit policy
HR Recommendations:
–
–
–
–
–
–
–
Automation of casuals processing
Expand usage of the One-staff application
Enhance myHR and mandate use
Co-locate payroll staff in Darwin
Pursue simplification of awards/conditions
Purchase a data warehouse to enhance reporting capacity of HRIS
Implement Payroll Contact Centre
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Program Management Office
￭
Reduce the risk of failure.
￭
Ensure CSR projects and initiatives are delivered within a
strategic framework.
￭
Provides a single integrated view of the program and progress to
all stakeholders.
￭
Work collaboratively with business units to deliver effective
change and subsequent benefits.
￭
To become a Centre of Excellence within DCIS, and to up skill
staff within the Department in the area of project management.
DEPARTMENT OF BUSINESS AND EMPLOYMENT
PMO – Governance Structure
•
•
•
•
•
External
CFO Forums
Finance Managers Forum
HR Forum
TRIPS User Group
PO User Group
DBE
• Executive Board
• DBE - IMC
• A/S Finance Managers
CSR Steering
Committee
Deputy Chief
Executive
Inter-Agency
Implementation &
coordination group
Transactional Services
Steering Committee
(adhoc)
Program
Office
Major projects
report direct to
Program Office
Project Co-ordination
Group
DCIS Business
Units
Minor projects
report direct to
Business Unit
Project Working
Group
Project Working
Group
Project Working
Group
Project Working
Group
Project 1
Project 1
Project 1
Project 1
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Current Finance Projects
ELECTRONIC INVOICE MANAGEMENT SYSTEM
Project:
•
To implement an electronic workflow solution that will improve the
management and payment of invoices.
Benefits:
•
A streamlined accounts payment process.
•
Greater visibility of invoice status.
•
Enable quicker traceability to clients.
•
Retains an audit trail.
Status:
•
Currently assessing tender responses.
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Current Finance Projects
TRAVEL REQUISITION AND INFORMATION PROCESSING
SYSTEM (TRIPS)
Project:
•
To implement an electronic workflow solution that will improve the
management of travel requests, calculation and payment of travel Allowances.
Benefits:
•
One standard travel system and process.
•
Automatic calculation and quicker payment of T/A.
•
Online approvals by delegates.
•
Audit trail of travel, acquittals, over/under payments.
Status:
•
Currently implementing enhancements
•
21 agencies using TRIPS in some capacity.
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Current Finance Projects
PAY INVOICES NO EARLIER THAN DUE DATE
Project:
•
Update current Accounts Payable wizards to allow for payment on due date.
and update procedures and train staff.
Benefits:
•
Retain cash for as long as possible to be invested.
Status:
•
Completed.
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Current HR Projects
PAYROLL CONTACT CENTRE
Project:
•
To implement a payroll contact centre. This will enable the streamlining of
calls, queries and requests to payroll services.
Benefits:
•
Increased focus and culture of continuous improvement and customer
service.
•
Greater visibility of requests, queries and advice required of business,
leading to better planning of resources and skills required to provide
service.
•
Increased capability to respond/ resolve queries immediately and accurately
redirect second level calls.
•
Increased focus for payroll staff on complex calculations through decreasing
interruptions thereby reducing errors and rework of calculations.
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Current HR Projects
PAYROLL CONTACT CENTRE ….
Status
• Target date for Pre-Pilot to Commence 1 Jan 2009
• Target Audience – employees with payroll or leave related
queries
• Evaluation of quotations from suppliers (of software) to
commence this week
• Expression of interests for people to be involved in the pilot
program – to be issued this week
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Current HR Projects
ONESTAFF ADMINISTRATION
Project:
•
To prepare a business case detailing the viability of centralizing the
ownership and administration of the Onestaff application.
Benefits:
•
Identification of appropriate resourcing, budget allocation, total cost of
ownership and human resource requirements to operate the system.
Status:
•
Business Case is in ‘draft’ and will be issued in the next few weeks
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Current HR Projects
AUTOMATION OF CASUAL PROCESSING
Project:
•
Pilot of automation of casual processing for RDH based shift workers. Pilot
will be extended to other hospitals early 2009.
Benefits:
•
•
•
Significant reduction in effort required to manually process casuals. Number
of casual employees increased dramatically with the introduction of the
intervention.
Error rate reduction
Greater morale in the payroll team.
Status:
•
Currently testing the data - dual processing of pays. Expected delivery Jan
2009.
DEPARTMENT OF BUSINESS AND EMPLOYMENT