• Continued Medical Education ( CME) through IPTV
Service
• 24/7 Medical Call Center
• Remote Patient Monitoring Service
• Mobile Doctor
• ICT enabled Mobile Clinics
• SMS based Health alert Services
• 0900 / 0800 Health Information Service Bureau
• Tele-Health via International Call Center
• Tele-Health through Video & Audio Conference
This presentation will be covering the following :
1. What do Telecare brings
2. Scope
3. Possible verticals
4. Proposed Projects
5. Way forward
Telecare is currently working on Tele Health, CME through E learning, New Media in form of cluster
with local and international partners, which include but not limited to
Present facilities and infrastructure:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
e-Health & e-Training technology partners:
Remote Patient Monitoring company
Remote Video transmitters – wireless
Remote Video evaluation of patient
IP based Live video Publishing
Cardio e card ( mobile ECG)
Blue Tooth enabled Glucometer
IP based call handling
WIFI technology-Long range – Low cost
Set Top Box / Thin Client/Mini PC
Overseas Pakistani Project
Electronic Medical Record/Mobile Apps
Call Center monitoring, Multi Lingual IVR
Professional Development Education
Germany
Korea
Italy
Romania
UAE
USA
USA
USA
Korea
Bangladesh
Pakistan
Pakistan
Pakistan
Tunstall
SBN Tech
MIRAL
PBX Telecom
VitaPhone ME
Entra Health Systems
Turbulin Inc
Wiborne
SBCORP
TRCL
ZRG International
Phonecast
Ziauddin Medical University
•
Complete call center
Phonecast
•
Call Recording
Digital- Synway
•
Call conferencing
Panasonic
•
EMR & Mobile device integration
ZRG International
•
Toll free lines
Incoming PTCL
•
0900 Charged call
Incoming PTCL
•
Digital PBX
Digital Panasonic
•
Digital line mapped
ISDN - PTCL
•
Fiber Link
1 MB-CIR Worldcall
•
Power backup with UPS
for 2 Hour 17 KVA
•
Power backup by 2 gas generator
18 KVA + 6 KVA
•
24 x 7 capable office facility
PECHS
•
A equipped disaster recovery site
Business Arcade, Shahra e Faisal
•
Call Center license from
IT Ministry- PSEB
•
Value added service license from
Regulators- PTA
•
ISO 9001 2008 certification by
TQCSI /JAZ-ANZ
Work of our partners – in e-health –Pilot projects; ( Prev & Current)
1. Pakistan Medical Association
PMA
2. Pakistan Broadcasting Corporation
Radio Pakistan
3. e-health services
Tele-Hospital
4. PAIMAN –Mother & Child Helpline
USAID
5. PAIMAN – Media Research
John Hopkins
6. Business Support Fund- Asian Development Bank
BSF- Asian Dev Bank
7. Flood Relief HelpLine
Pakistan Television &
Ziauddin
•
Pakistan’s first company to establish Medical Call Center in collaboration with
Pakistan Medical Association –PMA and Radio Pakistan covering whole of
Pakistan – Back in 2007.
•
Been involved with USAID –John Hopkins's initiative for Mother care called
PAIMAN for l0 months covering 13 districts of Pakistan
•
First company to launch an Inbound medical support service for Overseas
Pakistani expats in UAE
•
Been awarded support and grant from Asian Development Bank (ADB) for
HIMS ( Hospital Information Medical Systems)
•
Our Mother & Child ICT based project have also been recommended for grant
from Research & Advocacy Fund – DIFID funded initiative
•
Pakistan’s only ISO 9001-2008 certified Medical Call Center by TQSI.
•
Phonecast Mother & Child tele health project has been nominated for Gold
medals in 3 categories, in most prestigious Contact Center Awards 2010,
Gold Coast, Australia
•
India largest e-India awards 2010 have nominated Phonecast –Mother & Child
project in the best private sector ICT based health initiative in the region.
SCOPE OF THE PRESENTATION
• Establishing tele-health services, with a special focus on old aged and
families.
• To explore jointly for introduction of Remote Patient Monitoring telehealth services initially in Karachi and expanding nation-wide at a later
stage.
• To explore the establishing of Remote Clinics in outskirts of Karachi
RATIONAL OF THE PROPOSITION
• Looking at current geo-economical and business strategy
environment,
• Joint ventures between two diff parties having the same agenda and
goals are best options inorder to achieve quick and effective results.
• Both parties play on each other’s strengths,
• Joint venture enables to move ahead with lessons learned and
results for a higher magnitude project,
• Targeting the regional coverage.
Therefore Telecare is seeking collaborations for;
Increased horizon through use of its technology based tele
healthcare solutions and services
SELF REALIZATION:
We feel that Telecare do contain equity in form of
• State of the art technology infrastructure;
• Access to mobile and wireless based healthcare technology
• Support of Technology from International Players
• ICT & Tele Health know how and background;
• International Recognition and certification;
• Possibility of revenue streams,
AS WELL AS
Telecare IS ALSO READY TO BE LAUNCHED THROUGH
PHASED APPROACH -BUT
For Telecare to capitalize and successfully deliver through the possibilities
It should explore into venturing with an organization that has ---------1. Strong management capabilities,
2. Financial and technical resources,
3. International presence,
4. Organizational backup
5. Over and above must have similar vision
6. Required inorder to take the above opportunities to next level successfully,
RATHER THAN
let them fly pass, while Telecare is only able to catch a small
quantity, while remaining opportunity is lost;
TELCARE HAS ITS FOCUS TO ESTABLISH;
1. State of art tele-health support and referral network;
2. Having live doctors available 24 /7 –with Multilingual support
3. Create ICT linkage between satellite clinics with call center;
4. Supporting through mobile healthcare system and remote health
sensors platform;
5. Enhance capacity of Community Health Workers through handheld
smart devices to enable in not only sending live data of patients but;
Based on the study and last meetings, “Telecare” would like to
propose options to work together
PROPOSED PROJECTS
• Working on utilization of existing Mobile workforce with
Telecare – CallDoc project-Mobile Home Doctor
• Through use of Wireless medical sensors and WIFI
based Video transmission create linkage between
Ambulances- Support line – Tele Clinics,
THE TELCARE FACILITY OF E-HEALTH
Mobile Clinics using state of the art remote sensing devices,
Through Multi Media platform, connecting using
WIRELESS BROADBAND – EDGE/GPRS – BLUE TOOTH - WIFI
PARTNERS
CREATE “e-AMBULANCE” NETWORK
To create the first ever e-ambulance network working with remote sensors,
Using live audio - video transmission, Generation of major vitals through mobile
telephony using EDGE or 3G (EVO-by PTCL)
1. These will be ambulances equipped with remote sensors and video transmission
units through Wireless Broad Internet.
2. These e-ambulances are already placed in different locations
3. On arrival at site of accident patients will be placed infront of video transmitter and
sensors to be placed on body and vital signs of patient will be transmitted to the Call
Center at Karachi,
4. Where doctors will talk to patient, look at their vitals, and will immediately provide
first level support, as well as
5. If needed will re direct the patient to nearby doctor of health facility for physical
check up.
6. This project will be very vital, as it might be able to save lives of such patients in
ambulances, who die in the way, thus ,
7. Through the live linkage off Video, Audio and Data the doctors at Call Center will
be monitoring while the patient is on the way to hospital.
e-health solution on e-ambulance Project
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e-health solution on e-ambulance Project
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e-health solution on e-ambulance Project
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e-health solution on e-ambulance Project
24
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CREATE “HOMECARE” NETWORK
To create the first ever HOMECARE network, CREATING OF Mobile Doctor on eambulances on with remote sensors, Using live audio - video transmission,
1. These can be current ambulances, manned by licensed doctors on board equipped
with remote sensors and video transmission units through Wireless Broad band
Internet.
2. These HOMECARE Units can be placed in different locations
3. Telecare will create a product line of HOMECARE network, its call center will assign
these mobile units to visit customers;
4. This service will be marketed by Telecare- initially at DHA, Clifton, PECHS, KDA.
5. On arrival at location, patients will be placed infront of video transmitter and sensors
to be placed on body and vital signs of patient will be transmitted to the Call Center at
Karachi,
6. HOMECARE doctor will evaluate and examine HOMECARE member family, look at
their vitals, and will create input in the EMR database, if needed will enable video
link with call center doctors.
7. If needed will re direct the patient to nearby doctor of health facility for physical
check up.
CREATE “REMOTE CLINIC” NETWORK
To create a state of the art REMOTE CLINIC network in Karachi- connected with
central location through Wireless Video and Data
1. These can be current ambulances, manned by licensed doctors on board equipped
with remote sensors and video transmission units through Wireless Broad band
Internet.
2. These REMOTE CLINICS Units can be placed in different locations
3. Telecare to work on transforming some of the ambulances in state of the art Remote
Clinics;
4. These clinics will be equipped with all latest medical equipment and will be linked up
with Emergency Medical Service of partner hospital,
5. The Remote Clinics can be scheduled at different locations at different times
6. On arrival at location, patients will be placed infront of video transmitter and sensors
to be placed on body and vital signs of patient will be transmitted to the Call Center;
7. Doctor on board will evaluate and examine, look at their vitals, and will create input
in the EMR database, if needed will enable video link with call center doctors.
8. If needed will re direct the patient to nearby doctor of health facility for physical
check up.
REMOTE LOCATIONS
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•
STEEL TOWN
JAM GOTH
MEMON GOTH
DARSANO GOTH
ALTAF JOKHIO GOTH
HILAL GOTH
LOCATION OPP TO
SABZI MANDI
GADAP TOWN
JAMALI GOTH
SHARAFI GOTH
KEMARI
BABA BHIT
•
•
•
•
•
•
•
•
•
MANGOPIR
MACH GOTH
SAEED ABAD
BHITTAI GOTH
HAWKSBAY
ORANGI NUMBER 11
GHANI GOTH
SURJANI
LOCATION ADJACENT TO
HAMDARD UNIVERSITY
• TARA MANGAL GOTH
Remote Clinics network – Pilot project - Karachi
PROPOSED “e-HEALTH FACILITY”
1
4
ACD AT FRONT END,
WITH INFO ON ALL
CLIENTS CLI & ANI
RELATIONSHIP
MANAGEMENT
Printer
2
5
3
6
7
8
9
*
8
#
HOUSE HOLD
TOLL FREE
NUMBER
CALLER FROM NAWABSHAH
CTI SERVER
PHONE
DATABASE
ULP-MAIN DATABASE
SERVER
HOUSE HOLDS FROM UP COUNTRY
DOCTORS SITTING AT
e-HEALTH FACILITY
BACKUP DRIVE
TV VIEWER
IN BADIN
B
GHOTKI
SHIKARPUR
Remote Monitoring Platform
3rd Party
Medical Applications
Set Top Box
Server
MiniGate
Monitoring Centre
PC / Laptop
MiniGate
Home / Office / Travel
Environment
Patient
Web Viewer
Remote Physician
(situation)
call center
BUILDING CAPACITY OF
COMMUNITY HEALTH WORKERS (CHW)
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•
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•
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Explore on building capacity of Karachi based CHW,
Provide them training on ICT and Mobile applications,
Equipped with video and graphic material enabled smart
handheld devices for awareness to visiting patients;
CHW activity to be supported through the 24/7 tele-health facility,
Doctors receiving data and reports through the mobile phones
applications of the visiting CHW, in and outside Karachi city
locations.
Data analysis through duty doctors,
Duty Doctor can then instruct the CHW what to do.
The required cases to be forwarded to nearby Remote clinic via
ambulance service
Technical Support - Optional:
From Ziauddin University of Health Sciences, through doctors
sitting at Telecare facility.
THANK YOU
WAY FORWARD