Communications Technology Services
Managed Network Services
Communications Technology Services
MNS Overview
 Bruin OnLine
http://www.bol.ucla.edu
 Campus Systems Group
 Network Services
 Student Technology Center
http://www.resnet.ucla.edu
Communications Technology Services
Managed Network Services
Manager
Mark Bower
Student Technology Center
Office Manager
Inga Johnston
BOL Customer Support
Residential Services
Manager
Richard Starnes
Supervisor
Jeff Baughn
CSR Supervisor
Aisha Pitts
Customer Service
Representative
7 Part-time
Students
Systems Programmer
Moses Hsieh
Technical Support
Supervisor
Eugene Acosta
Naoki Komine
Technical Specialist
Networking Services
Manager
Brent Gilmore
Resnet, Administrative, Wireless
Ken Lee
BOL Help Desk
Coordinator
Programmer Analyst IV
John Maher
Leon Chen
Technical Services
Specialist
Network Security Analyst
Campus Systems Group
Henry Chang
Programmer Analyst III
Messaging Manager
Jason Zhu
Andres Castaneda
Systems Administrator
Alex Heckman
Applications Analyst
Database Administrator
Louisa Ovanesian
Sr. Messaging
Administrator
Computer Technician
16 Part-time
Students
Programmer/ Analyst I
(V)
BOL Cust. Support Assistant
19 Part-time
Students
Programmer Analyst II
Sue Chang
Alex She
Frederick Redd
Systems Administrator
Mandy Johnson
Messaging
Administrator
Maryam Sharifzad
Harold Shin
Network Assistant
Linda Min
Network Engineer
Systems Administrator
David Malveaux
Programmer Analyst II
Siraj Husain
Support / Security
Specialist
(V)
(V)
Communications Technology Services
Bruin OnLine
 Who Are We?
Jeff Baughn
BOL Services Manager
John Maher
Louisa Ovanesian
Help Desk Coordinator
Application Analyst
Henry Chang
Technical Services Specialist
22 Student Consultants (part-time)
Communications Technology Services
Bruin OnLine
 Where Are We?
Kerckhoff Hall, Suite 124
Communications Technology Services
Bruin OnLine
 Bruin OnLine Supports Campus
Internet services:
 Email (@ucla.edu)
 Web Hosting
 Network Connectivity
 On campus: Wireless and Wired
 Off campus: Dial-up networking
 Software to use above services, AV
and Spyware
Communications Technology Services
Bruin OnLine
 Recent Accomplishments
 Webmail upgrade
 Increased Wireless Coverage
 Lifetime Email Forwarding
 Online Account Tools
 Integrated Helpdesk/Consultant Portal
Communications Technology Services
Bruin OnLine
 Future Projects
 Web Hosting Upgrade
 UCLA Logon
 Management Dashboard
 Integrated Incident Tracking
 Security
 Abuse
 DMCA
Communications Technology Services
Bruin OnLine
How To Reach BOL
BOL Tech Support x7HELP(4357) option 1
consult@ucla.edu
Kerckhoff Hall, Suite 124
Communications Technology Services
Campus Systems Group

Who Are We?
Jason Zhu
Brent Gilmore
CSG Manager
Fred Redd
Maryam Sharifzad
Senior Messaging Administrator
Messaging Administrator
Mandy Johnson
Systems Administrator
David Malveaux
Systems Administrator
Messaging Manager
Alex Heckman
Systems Administrator
Alex She
Database Administrator
Siraj Husain
Programmer Analyst II
Communications Technology Services
Campus Systems Group
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Where Are We?
CSB1, 2nd Floor
Communications Technology Services
Campus Systems Group
 Support All Systems 24/7/365
- UNIX Systems Administration
- Oracle Database Administration
- Bruin Online Server Support
- Enterprise Messaging (Exchange e-mail)
Communications Technology Services
What EM Does
 Insert Graph
Communications Technology Services
What is Enterprise Messaging
 Consolidation of Division’s existing messaging
systems into a centralized system (Microsoft
Exchange)
 Full Consolidation Winter Quarter 2006
 Directory Support (Collaboration, Resource Sharing)
 Staying in Touch Anytime and Anywhere
 Mobile Device Support in Real-time
 Highly Redundant and Scalable System
 Multiple Way to Access Exchange
Communications Technology Services
Administrative Systems
 TRU
 COMIT
 Redundancy
 Reliability
 Enterprise Capability
 Intranet, External Applications, Customer
Satisfaction Data
 Bruin On-Line Systems
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Sophos Anti-Virus
@ucla.edu mail servers
Proxy Servers
New Servers
Communications Technology Services
CSG’s Customers
Current:
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Communications Technology Services
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Campus Human Resources
Communications Technology Services
CSG and EM
How To Reach CSG
CSG/EM Hotline x48875
support@em.ucla.edu or
msgops@cts.ucla.edu
CSB1, 2nd Floor
Communications Technology Services
Network Services
Linda Wong
Sue Chang
Network Assistant
Network Analyst
Ken Lee
Manager
Leon Chen
Senior Network Analyst
Harold Shin
Senior Network Analyst
Communications Technology Services
Network Services
 Where Are We?
Sproul Hall – 360 De Neve Dr., Ste. 134
Communications Technology Services
Network Services
 What We Do
 Network Management
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Network Security
Installation and Configuration
Maintenance and Troubleshooting
Monitoring
Bandwidth Usage Management
 Strategic Network Planning and Design
 Project Management and Consulting
 Work closely with CTS Engineering Group to
Research, Evaluate, and implement New
Technologies
Communications Technology Services
Network Services
 What We Support
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10,000+ RESNET Nodes
1,500+ Administrative Nodes
200 Wireless Access Points
240 Switches
10 WAN and LAN Routers
Over 20 Servers
14 Firewalls
Traffic Shaper (Bandwidth management)
80+ Buildings
100+ Communication Rooms
Communications Technology Services
Network Services
 Who We Support
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California NanoSystems Institute
Campus Human Resources
Campus Service Enterprises
Central Ticket Office
Communications Technology Services
Corporate Financial Services
Early Care & Education
Faculty Center
Financial Management Services
Housing & Hospitality Services
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Office of International Students & Scholars
Office of Research Administration
Office of Residential Life
Student Technology Center
Ticketing & Events Management
Transportation Services
Campus Wireless – Public Network
 RESNET
Communications Technology Services
Network Services
 Recent Accomplishments
 Ticketmaster Conversion
 Weyburn Terrace
 Rieber Vista
 Hedrick Summit
 RESNET Backbone – Rieber & Weyburn
Terrace
 Wireless Network
 Traffic Shaper Upgrade
 Transportation Services Pay Stations
Communications Technology Services
Network Services
 Future Projects
 Network Backbone Upgrades
 Pay Stations & Occupancy Cameras
 More Wireless
 Construction (Rieber Terrace, Hedrick Summit)
 802.1x – Network Security
 Firewall Rebalancing
 Traffic Shaping Reporting Server
 Network Consolidation
Communications Technology Services
Network Services
 How To Reach Network Services
x46621
mnsnet@cts.ucla.edu
Sproul Hall
360 De Neve Dr., Suite 134
Communications Technology Services
Student Technology Center
 Who Are We?
Rick Starnes
Residential Services Manager
Naoki Komine
Network Security Analyst
Eugene Acosta
Technical Support Supervisor
Inga Johnston
Office Manager
Moses Hsieh
Systems Programmer
Aisha Pitts
Customer Service Supervisor
Technicians &
Customer
Service
Representativ
es
Andres Castaneda
Technical Specialist
Part-Time Staff (18 Students)
Part-Time Student
Communications Technology Services
Student Technology Center
 Where Are We?
330 De Neve Dr. (Delta Terrace)
Communications Technology Services
Student Technology Center
 What We Do
 Support Approximately 10,000
Residential Users
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Software and Hardware
CATV
Public Lab Access
Summer Conferences
Print & Copy Services
Packaging and Shipping
Wiring and Jack repairs
Custom Software and Installation Packages
Communications Technology Services
Student Technology Center
 What We Do
 Residential Network Control
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Sophos Anti-Virus Policy Enforcement
Copyright Violation Enforcement
Virus Quarantine
Network Registration System (ResnetReg)
Communications Technology Services
Student Technology Center
 Recent Accomplishments
 Ability to Support Client’s AV choice
 Residential Move-In 2005
 Sophos 5.1 upgrade
 Conference Wireless Network Support
Communications Technology Services
Student Technology Center
 How To Reach STC
STC Helpdesk x53400
techctr@resnet.ucla.edu
http://www.resnet.ucla.edu
330 De Neve Dr. (Delta Terrace)
Communications Technology Services
Managed Network Services
 Challenges
 CSG
 Aggressive migration deadline for EM
 Complexity of participating organizations
 Alignment to UCLA single sign-on initiative
 BOL
 Implementing New Services
 Staff Turnover
 Help Desk System Upgrade
 Network Services
 Growth
 Wireless
 STC
 Virus & Spyware
Communications Technology Services
Managed Network Services
 Challenges
 Common
 Staying Current With Technology
 Documentation
 Communication
 Diversity of Client base
 Reliability of Services
 Demanding Customers
 Diversity of Client Base
Communications Technology Services
Q&A
Communications Technology Services
Thank You