Cabin Safety Evaluation Program
What is a Cabin Safety Evaluation?
A performance evaluation program that monitors Inflight
Crewmember compliance with regulatory and company policies
and procedures. Benefits of this program allow for continual
improvement of our processes to maintain a safe environment
for Crewmembers and Customers.
04.06.06
Program Components
• Introduction
• Background
• Program Components
• Closed Loop Process
04.06.06
Cabin Safety Evaluations
•For Inflight Service
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To uphold our number one Value
Ensure onboard compliance of safety
Ensure onboard compliance of regulatory standards
Gain a snapshot of what is happening operationally
Hold crewmembers to a safety standard
Identify areas of opportunities for best practice and learning
•For the FAA
− Safety Attribute Inspections
– We say what we are doing per FAA SOP
− Element Performance Inspections
– We are doing what we said (SAIs) we are doing
04.06.06
How was the Cabin Safety Evaluation created?
• Developed in three pieces
− CSE Form
− CSE Crewleader Guide
− CSE Closed Loop Process
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•
•
•
New 8900 in FSIMS
FAA Inspector Enroute Checklist
ATOS EPIs
Current QSR program
• Industry best practice
• Feedback from our local FSDO
04.06.06
Who will conduct them?
Short term:
− Inflight Supervisors
− Managers
− Directors
− JBU - College of Inflight
Long term:
− Quality Assurance Auditors/Evaluators
04.06.06
CSE FORM
04.06.06
Rating Criteria
• YES - The behavior is demonstrated 100% of the time when the
opportunity exists
• YES WITH COACHING - The behavior is demonstrated only after the
Crewmember has been coached on the proper procedure. Applicable to
Pre-flight tasks and those tasks where the ability to witness completion
again exists.
• NO – The behavior or part of the behavior is not demonstrated even
after coaching.
• NOT OBSERVED - Selected when a task is not observed by the Auditor
due to seat location or anything impeding view of the task.
• NOT APPLICABLE - Selected when a task that is the responsibility of
the position of the Crewmember being evaluated or procedure does not
apply for specific flight flown.
04.06.06
Attend Inflight Crew Briefing
Yes
Attended briefing
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Yes w/ Coaching
N/A
No
Did not attend
briefing
Not Observed
Met Crew midpairing and was
not able to
observe
Not Applicable
N/A
Up-to-date Flight Attendant Manual
Yes
In possession;
current
Revision/Info.
Notices in FAM;
Only FAM
contents are
allowed and
pages must not
be written on
04.06.06
Yes w/ Coaching
Revision/Info.
Notices in
possession but
not in FAM; At
Crew Base with
access to updates
and/or loaner
FAM
No
No ability to
update or gain
access to loaner
FAM
Not Observed
N/A
Not Applicable
N/A
Attend Integrated Crew Briefing
Yes
Attended;
received
information from
F1
04.06.06
Yes w/
Coaching
N/A
No
Did not attend;
did not receive
information from
F1
Not Observed
Auditor was not
able to attend to
observe
Not Applicable
If Airports is
unavailable
and/or does not
conduct briefing
after Inflight Crew
request
Preflight Evacuation Slides/Rafts/Pressure
Gauge
Yes
A320: Check that
slide gauge needle
is in the green
zone of all
observable
slides/rafts;
E190: Check slide
gauge needle is in
green and three 36
man rafts
04.06.06
Yes w/ Coaching
Demonstrates
proficiency after
instruction
No
Cannot
demonstrate
proficiency after
instruction
Not Observed
N/A
Not Applicable
N/A
Preflight Portable Oxygen Bottle (POB)
Yes
Check for
presence; properly
stowed; gauge
indicator is above
1500 PSI; mask
tubing is connected
to Hi flow outlet.
A/C 703 and higher
tubing is connected
to single outlet
04.06.06
Yes w/ Coaching
Demonstrates
proficiency after
instructed
No
Cannot
demonstrate
proficiency after
instruction
Not Observed
N/A
Not Applicable
N/A
Preflight Galleys, Carts and Restraints
Yes
Check for
operation of
latches, carts,
circuit breakers;
Carts and
restraints
operative;
Carts securely
stowed using
primary and
secondary latches
04.06.06
Yes w/ Coaching
Demonstrates
proficiency after
instructed
No
Cannot
demonstrate
proficiency after
instruction
Not Observed
N/A
Not Applicable
N/A
Make “Exit Row Criteria” PA
Yes
Read verbatim
per FAM
04.06.06
Yes w/
Coaching
N/A
No
Does not read PA
verbatim
Not Observed
N/A
Not Applicable
Auditor is not
observing F2/F3
Conduct Exit Row Briefing
Yes
Verify occupants
eligibility and
compliance by
following script
located in FAM
Chapter 2
04.06.06
Yes w/
Coaching
N/A
No
Does not conduct
briefing following
script
Not Observed
Auditor was not
able to observe
briefing
Not Applicable
N/A
Monitor Electronic Devices
Yes
Ensure only
approved
devices are
being used;
Reference FAM
Chapter 1
04.06.06
Yes w/
Coaching
No
The opportunity
exists to observe
again after
coaching
Does not monitor
device usage;
Crewmember is
not adhering to
policy
Not Observed
Auditor was not
able to observe
a situation
Not Applicable
N/A
Perform Ground Security briefing with Capt.
and GSC or designee prior to closing door
Yes
“Cabin is secure”
and close Flight
deck door
04.06.06
Yes w/
Coaching
N/A
No
Does not perform
brief
Not Observed
Not Applicable
Auditor not able
to view briefing
Auditor is
observing an F2
or F3
Arm Primary Door then Secondary Door
Yes
Ensure doors are
armed correctly
A320:Ch 6
E190: Ch 7
04.06.06
Yes w/
Coaching
N/A
No
Does not properly
arm doors
Not Observed
Auditor is not
able to view
arming
Not Applicable
N/A
Complete Cabin Compliance Check
Yes
Crewmembers
must make
certain all
seatbelts are
fastened;
Seatbacks/tray
tables up and
locked; All carryon baggage is
stowed; All
service items are
collected prior to
taxi and take off
04.06.06
Yes w/
Coaching
N/A
No
Does not conduct
complete Cabin
Compliance
Check
Not Observed
N/A
Not Applicable
N/A
Take assigned jumpseat immediately after
Compliance Check
Yes
During taxi, flight
attendants must
remain at their
duty stations with
safety belts and
shoulder
harnesses
fastened except
to perform duties
related to the
safety of the
aircraft and its
occupants
04.06.06
Yes w/ Coaching
N/A
No
Does not take
jumpseat
immediately after
Compliance
Check
Not Observed
N/A
Not Applicable
N/A
Take Brace Position for Take Off
Yes
Ensure brace
position
-feet flat on the
floor
-hands under
thighs
-palms up
04.06.06
Yes w/
Coaching
N/A
No
Does not take
brace position
Not Observed
Auditor not able
to view task
completion
Not Applicable
N/A
Maintain secure galley throughout
service/flight
Yes
Ensure carts are
locked and
secure during
service and flight
04.06.06
Yes w/
Coaching
Secures galley
throughout
service/flight
after instruction
No
Does not secure
galley
Not Observed
N/A
Not Applicable
N/A
Conduct Cabin Checks every 10-15 minutes
Yes
Yes w/
Coaching
Walk through
cabin to monitor
safety of
passengers
Conducts walk
though only after
instruction
04.06.06
No
Does not
complete
compliance
check
Not Observed
N/A
Not Applicable
N/A
Perform proper procedures for Flight Deck
entry/exit
Yes
Follow proper
procedure;
A320: Full Cart
E190: Half Cart
(only one)
Refer to FAM
Chapter 5
04.06.06
Yes w/ Coaching
N/A
No
Does not follow
proper procedure
Not Observed
N/A
Not Applicable
Flight Deck
enroute exit/entry
opportunity does
not exist
Verbally communicates “doors are disarmed
and cross checked” via interphone
Yes
The F2/F3 calls
the F1 on the
interphone (not
over PA) when
disarming
complete
04.06.06
Yes w/
Coaching
N/A
No
Communicates
via PA instead of
interphone, does
not use proper
verbiage; does
not communicate
at all
Not Observed
N/A
Not Applicable
N/A
TITLE
Inflight Cabin Safety Evaluation ( CSE ) Close Loop Back End Process
last updated on 4-16-08
1. Auditor fills out CSE hard copy onboard the A/C, inputs comments on
‘Yes w/coaching’ and ‘No’
2. Time frame for entering CSE online: 2 days from flight date
2 days to
Revise
CAP
Time frame for approval:
4 days from CAP was
submitted.
Auditor inputs data
into online CSE form
CSE Contains One ‘No’ or Five
‘Yes w/coaching’, Create
Corrective Action Report ( CAR)
1. Review CAR
2. Create Corrective Action Plan
(CAP)
3. Submit CAP
Review and
approve of CAP
NO
Reason Why?
START
CAR Includes
1. CM information
2. Findings
3. CAP Area
4. CAP Estimated Completion
Date
5. Responsible Person for
CAP implimentation
Time frame for create CAR :
4 days from flight date
CSE Does not contains
One ‘No’ or Five ‘Yes w/coaching’
documents summary of CSE
into CM Admin E-file
Time frame for submit CAP:
5 days from CAR was
created.
YES
Time frame for close out:
10 days from CAP was
approved.
YES
Final Review and accept
END
Green:
CSE Auditor
Blue:
Inflight
Supervisor
Pink:
FSC Inflight
Safety Monitor
Revise
documentation
1. Implement CAP
2. Document follow up in
CAR
Yellow:
Base Manager
NO
Base Mgr views the
rejected final
documentation and
coaches Inflight
Supervisor
Details of Corrective Action Plan (CAP)
• Description of previous safety related occurrences
• Description of Immediate Action to be taken
• Estimate Date of Implementation
• Person responsible for delivering the CAP
• Submit to Inflight Standards for approval
04.06.06
• Brief description of the conversation that will take place with the
Crewmember
• Progressive Guidance recommendation, additional training, etc.
• Acceptable methods of delivering the CAP
− one-on-one (preferred)
− Phone
• Unacceptable method of delivering the CAP
− E-mail
04.06.06
• Indicate when the CAP will be discussed
• Within 10 days of the approval of the CAP
• If this can not be scheduled within 10 days, include an
explanation
− Crewmember on LOA, PTO etc.
04.06.06
• Indicate who will deliver the CAP with the Crewmember
• In the event of Supervisor absence, identify another Leader to
implement the CAP
04.06.06
Quality Assurance
• Reports generated by tasks and rating criteria to highlight and
research systematic trends
• Reports generated to ensure Supervisor compliance to
program
• Reports will be provided to Inflight Service Leadership, FAA,
and JBU
• Audits will be conducted to investigate root causes and
solutions to systematic and chronic issues
04.06.06
Debriefing a Cabin Safety Evaluation
• Should occur onboard before Initial Descent or after the flight
• Ensure privacy
− Keep situational awareness a priority (Customers, volume of conversation, etc.)
• Let the Crewmember know you will also be following up with their
immediate Supervisor
• Invite self critique
− Ask how they thought they did
•
•
•
•
Provide constructive and balanced feedback
Be specific and direct
Talk about performance rather than the performer
Reference Flight Attendant Manual whenever possible when explaining
proper procedure
04.06.06
Cabin Safety Evaluations
• To uphold our number #1 Value – Safety
• Ensure onboard compliance of Safety
• Ensure onboard compliance of regulatory standards
• Gain a snaphot of what is happening operationally
• Hold Crewmembers to a Safety standard
• Identify areas of opportunities of best practice and learning
04.06.06
Cabin Safety Evaluation Program