KHURSHID SARFARAZ
khurshidsarfaraz@gmail.com
khurshid_sarfaraz@hotmail.com
+92 345 510 8494 & + 92 312 588 1199
Personal Profile
I am highly experienced and skilled person with having the vast experience in the departments of Human Resources,
Administrations, Operations, Procurement, Logistics, Sales/Distribution and Public Relations with the multinational
companies in Saudi Arabia, Switzerland and Pakistan. I am perfect professional, dedicated and motivated person. I
believe in perfection which I want to employ in my work, so opportunity within the esteemed institution like yours will
provide me with the chance to share my vast range of experience and skills which; I have gained from my more than
24 years of working with multinational companies in overseas and within the country like PTCL, AFHCO, AFI & Nexus
Telecom AG, TEMACO Makkays & PAL. Lastly I have been associated with Pakistan Post Foundation as PSO to
Managing Director under Ministry of Communication. I am very flexible of working with multilingual and multinational
atmosphere. I feel at ease working with multicultural environment. I am very good team member and team leader, I
also like to take initiative of my own and work collaboratively with a team.
Employment History
Pakistan Post Foundation, Ministry of Communications, Pakistan
PS/Executive Assistant to Managing Director
Aug-2013 – Feb 2015
Coordination with GM/Manager(s) to ensure that all the directives issued on files/letters in discussion/during meetings
etc is implemented in timely fashion and no action is pending. To obtain weekly progress report on work plan and
reviewed, analyzed and put up with comments about the progress made. Coordination with
departments/officials/Ministries/Vendors is also a part of job. Secretariat support, telephone handling, appointments,
information database, travel arrangements, maintenance of log book of MD vehicles, safe custody of all
agreements/MOUs Joint Ventures and other confidential files relating to Managing Director.
Pakistan Accumulators (Pvt) Ltd Volta-Osaka batteries Manufacturer
Personal Secretary to Chief Executive
Oct-2012 –July 2013
The job involved to works a Personal Staff Officer of the CE of the company which includes the duties to negotiate
sensitive and confidential matters of the company within the company and factory and also official correspondence to
other companies by email and travelling arrangements and maintaining his daily schedules. I was responsible to
organize business trips for the CEO & Chairman of the company, which includes visa process, hotel reservation,
transport, flights and tickets arrangements. I was liable to make good public relation with staff as well as external
VIPs from government/semi government department and members of parliament. I had good coordination with all
General Managers & other Officers of the company within the country.
Makkays, Hi Tech System Islamabad, Pakistan
Administration Officer
June-2012 –Sep 2012
To plan, organize and manage the integrated administrative activities of a multi-faceted department, ensuring
compliance with Company’s policies and procedures. I am responsible to get registered /renewed Makkays with the
different Government/ non-government Organizations. Security Clearance matters of all sorts as well as manage
legal & regulatory affairs of the Company like Company Lease / Sale agreements, stamp papers, NOC’s, affidavits
attestation etc. Coordination with the national organizations like WAPDA, SNGPL, and PTCL regarding utility issues
is also a part of my job. I am also responsible to deal with the EOBI and other insurance companies for the staff
health, life and safety standards of vehicles, property etc
TEMACO Group of Companies, (Mega Mall Project) Islamabad, Pakistan
Sr. Manager Telesales
Aug-2010-Aug-2011
I was responsible to supervise the telemarketers for influencing clients to purchase companies services, products and
administering telemarketers to persuade the clients to buy the company's services and products. Focus on the
renewing of the client relationship management structure with fresh contacts. Making use of data driven examines
which helps in optimizing telemarketing and telesales functions. Managing, training and developing telemarketing and
telesales team for software companies and technologies. Extend call scripts that helps telemarketers with lead
qualification and generation.
Nexus Telecomm AG, Network & Service Investigations, Islamabad, Pakistan
Administration Officer
Aprl-2009 –Jun-2010
The role involved interactions with finances and procurement department, advice oversees for administrative and
recruitment purpose to ensure the office team to make the recruitment decision are strategic and to meet the
demands of the company. I was responsible for providing staff orientation and to assists the creation and revising of
the job descriptions for present and future staff. I worked with my manager to deal with staff matters including
complaints and issues related to their work. I was also responsible for ensuring the health and safety standard
according to company policies and procedures. The duties also including to work with the recruiting team for hiring
supervisors, contract staff and term time employees. I was responsible to arrange work schedules, coordinate work
flow, and provide guidance, keep the conduct performance, appraisal of my team members and to deal with their
performance and work issues. I was also responsible secretarial assistance to the Management, record
keeping/filing maintaining telephone calls (NWD/International), operating fax, photocopier/scanner machines, travel,
visa, hotel, medical facilities for the staff, employee cards and logistics as well as rent a car & courier arrangements.
In addition to this I was responsible to coordinate with the government agencies/department like
immigration, FIA, PTA, PTCL, labor, PEPCO, Embassies & other multinational companies.
I worked with the construction department of the company, this includes the responsibilities of maintenance and
repair which should be completed in a timely fashion and also to work on the renovation projects, including budgets
oversight, design, furnishing, and building materials. I was responsible for organizing events and reception
arrangements for the events. I worked as a personal assistant of the Managing Director (Middle East) which includes
the duties to negotiate sensitive and confidential matters of the company and also official correspondence to other
companies by email and travelling arrangements and maintaining his daily schedules.
Abdulla Fouad Holding Company, Dammam, Saudi Arabia, Saudi Arabia
Executive Secretary with General Manager (PR) & BM (FTT)
Feb-2007 –Mar-2009
I was responsible for performing secretarial functions for the company’s Headquarters Management.
I was
responsible for deal with the internal and external customers, preparing job description for Public Relations and
Travel/Tours divisions of the company, coordinating and preparing training analysis programs, preparing time sheets
for the staff, preparing business trips for the General Manager & Business Manager. Writing reports, official letters for
internal and external government and semi government departments and, I was responsible for keeping the
confidentiality and prompt delivery of all correspondence. I was responsible for keeping track of Microsoft Outlook
Calendar tasks and to update the General Manager’s information for the upcoming events and meetings with the
multi-national organizations and companies. I worked in the foreign affairs department to deal all immigration matters
and corresponding to Ministry of Foreign Affairs at Kingdom (Saudi- Arabia) for immigration matters. I organized
official meetings with the executives of multi-national organizations as well as Ministry of foreign affairs at kingdom.
Pakistan Telecommunication Company Limited, Islamabad, Pakistan
Personal Assistant
Jan-1988 –Jan-2007
I joined Pakistan Telecommunication Company Limited (the then Pakistan Telegraphs & Telephone Department) and
worked in different divisions like Telegraphs & Telephone, Development, Long Distance, Coordination, Digital, M&O,
Administrations, Procurement, Public Relations and Human Resources with the top management at Regional &
Headquarters level. The role involved to work with all digital networks, customer complaints, supervising
headquarters hotlines, preparation of building estimation for newly commissioned telephone exchanges, employee’s
transfers, promotions, dismissal, salary & pension cases as well as medical benefits, preparation of drafts for Media
and newspapers regarding company’s promotions & employees issues, maintaining phone calls, photocopier,
scanner fax messages, email and transportation of the company. I was performing overall secretarial functions for all
divisions including tracking of Microsoft Outlook Calendar tasks and to update the Manager’s information for the
upcoming events and meetings. I was responsible to organize business trips for the management of the company,
which includes visa process, hotel reservation, transport, flights and tickets arrangements. I was liable to make good
public relation with staff as well as external VIPs from government/semi government department and members of
parliament. I had good coordination with all General Managers & other Officers of the company within the country.
Shirket-e-Maqbool & Pakistan Express (IATA) Travel Agents, Peshawar , Pakistan
Customers and Sales Officer
1984-1987
I worked for Travel industry and my duties were to coordinate with finance department for all airlines and make sales
reports for different airlines. I was responsible for making reservation for private customers as well as government
dignitaries and making prompts provision for VIP customers. I was responsible for promoting the newly announced
products and packages of different airlines
Education and Training
Abdulla Fouad Holding Company, Dammam, Saudi Arabia
2007
Certification/diploma, Executive Secretarial Etiquette Training Course
(Professional training)
Telecommunication Staff College, Haripur-Hazara, Pakistan
2002
Certification/diploma, MS-Office
(Professional training)
Regional Telecommunication Training School, Islamabad, Pakistan
2001
Certification in MS-Window 98, MS-Word, Ms-Excel, MS Power Point 2000 (Professional course)
CDP Computer Training Institute, Board of Technical Education, Peshawar, Pakistan
1999
Certification/diploma, Internet, Email, Browsing, MS Windows 98, MS Word, MS-Excel, MS Power Point
University of Peshawar, Peshawar, Pakistan (B.A)
1992
Bachelor's degree/higher diploma, English
Petro man Institute and a Division of PERAC, Islamabad, Pakistan
1990
Certification/diploma, Debase Plus, Word Processing ,Lotus 123 (in service Training)
Pakistan International Airlines Training Centre, Peshawar, Pakistan
Certificate and diploma, Tariff and Ticketing Course
1986
(Training for Airlines service)
British Airways Training Centre, Islamabad, Pakistan
1986
Certificate and diploma, for FAREPACK-1
Al Hafeez Commercial College, Peshawar. Pakistan
1986
Certificate for Typewriting & Shorthand (English)
Skills
Computers- I am computer literate and have done many computer courses because all my jobs involved highly
computer knowledge and IT skills.
Writing All my job roles demanded highly interpersonal skills such as writing and typing. I am very good in writing
reports, letters and all other official writing and typing.
Language - I can speak and understand English, Urdu, Pashto, Punjabi, Seriki, and Arabic.
Driving - I can drive all type of vehicles and understand national/international traffic laws.
Interests and Hobbies
I like morning walk, gym, hunting, cooking & watching movies.
References
Can be provided upon request.