Information Governance:
Where is ARMA International
Headed?
David M. Fleming, CRM, IGP, CIP
ARMA Utah-Salt Lake Chapter Meeting
September 18, 2014
Discussion Points
• Defining Information Governance
• Defining the Information Governance Professional
• Changing the Paradigm
• Certification and Training
• ARMA International Efforts
• Questions & Discussion, Contact Information
Info Gov: Where is ARMA Headed?
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Fleming – Sep 18, 2014
Defining Information Governance
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ARMA: A strategic framework composed of standards, processes,
roles, and metrics that hold organizations and individuals
accountable to create, organize, secure, maintain, use, and dispose
of information in ways that align with and contribute to the
organization's goals.
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Wikipedia: Set of multi-disciplinary structures, policies, procedures,
processes and controls implemented to manage information at an
enterprise level, supporting an organization's immediate and future
regulatory, legal, risk, environmental and operational requirement.
Encompasses more than traditional records management…
Incorporates privacy attributes, electronic discovery requirements,
storage optimization, and metadata management.
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Gartner: The specification of decision rights and an accountability
framework to encourage desirable behavior in the valuation,
creation, storage, use, archival and deletion of information. It
includes the processes, roles, standards and metrics that ensure the
effective and efficient use of information in enabling an organization
to achieve its goals.
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Richard Medina: Information governance is a part of corporate
governance, and focuses on managing an organization’s
information (content) in order to increase its value and reduce its
cost and risk to the organization.
Info Gov: Where is ARMA Headed?
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Fleming – Sep 18, 2014
Defining Information Governance
The Principles® provide a
framework for planning and
assessment of Information
Governance Performance
The IGRM provides a framework for cross
functional and executive dialogue and
serves as a catalyst for defining a unified
governance approach to information.
Generally Accepted
Recordkeeping Principles
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Accountability
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Transparency
Integrity
Protection
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Compliance
Availability
Retention
Disposition
Info Gov: Where is ARMA Headed?
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Fleming – Sep 18, 2014
Defining the IG Professional
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IG professionals:
o Have a strategic view of the organization and deep understanding of its
business, financial, and technology acumen and possess the ability to
engage & collaborate with a variety of stakeholders to ensure all needs for
the organization are met.
o Understand that information assets must be governed in a way that costs
only as much as necessary to achieve the entity's goals while mitigating risk
to the desired level.
o Must competently articulate problems and propose viable solutions in terms
that create a compelling reason for the organization to act.
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Bottom Line:
o Cost savings and efficiency drive the organization to implement solutions
and the benefit of everything we do must quantified in monetary terms and
in relationship to mission and goals.
o We must implement tools and processes that effectively address
compliance and risk objectives and also achieve quantifiable and
verifiable cost and efficiency benefits.
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Do you know your organization's mission? How do you support the
organization’s efforts to fulfill that mission?
Info Gov: Where is ARMA Headed?
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Fleming – Sep 18, 2014
Changing the Paradigm
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Although a critical component of information governance strategy
implementation, “RIM 101” is only part of the solution
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Information Governance is a multi-discipline organization-wide strategy
requiring a high degree of collaboration with key business partners at
the highest levels of the organization
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We need to become “Program” Managers as opposed to a “Records”
Managers, whether we are focused on organizational strategy or
tactical implementation
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We must “take a seat at the table” which requires that we develop
critical business skills and relationships and understand how information
governance supports the goals of the business
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Business units must take on records and information management
functions – A centralized approach to RIM tactical operations is no
longer feasible
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Fleming – Sep 18, 2014
Certification and Training
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Fleming – Sep 18, 2014
Certification and Training
IGP
• Certified Information Governance Professional (IGP)
Business
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Project Management Professional (PMP)
Certified Compliance & Ethics Professional (CCEP)
RIM
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Certified Records Manager (CRM)
AIIM / Certified Information Professional (CIP)
Certified Document Imaging Architect (CDIA+)
Certified Archivist (CA)
IT
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Certified Internal Systems Auditor (CISA)
Certified in the Governance of Enterprise IT (CIGEIT)
Legal
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Certified E-Discovery Specialist (CEDS)
Privacy & Security
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Certified Information Privacy Professional (CIPP)
Certified Information Systems Security Professional (CISSP)
Info Gov: Where is ARMA Headed?
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Fleming – Sep 18, 2014
Certification & Training
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CRM in Relation to IGP
o A CRM is a RIM professional with expertise in a very complex field with
strategic importance that most business people do not understand.
o The CRM is uniquely positioned to become an Information Governance
Professional (IGP) and has the most relevant training
o The CRM designation requires a significant amount of knowledge and
experience and has been established for over 40 years
o Information Governance (IG) is a strategy developed by a multidisciplinary team representing all major business units of the organization
o IG strategy provides a common framework to guide business unit
tactical/process planning & design that meets the information
management goals of all stakeholders
o The IGP certification is a new designation developed by ARMA
International
o The IGP is responsible for multi-discipline, organization-wide strategy that
requires a high degree of collaboration with key business partners at the
highest levels of the organization
o Is the CRM being replaced by the IGP? ABSOLUTELY NOT!
Info Gov: Where is ARMA Headed?
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Fleming – Sep 18, 2014
Certification and Training
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Training Certificates
o ARMA
• Essentials of The Principles
• Essentials of RIM
• Professional Leadership
o AIIM
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ECMp, ECMs, ECMm
ERMp, ERMs, ERMm
BPMp, BPMs, BPMm
Others – SharePoint, Social Media, Taxonomy & Metadata
Resources
• ARMA International Education Foundation – Free research papers
• AIIM – Lots of free content on the website
Info Gov: Where is ARMA Headed?
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Fleming – Sep 18, 2014
ARMA International Efforts
The Road Traveled So Far…
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Generally Accepted Record Keeping Principles published (2009)
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The Principles Maturity Model Developed (2010)
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Principles Assessment tools developed based on the Maturity
Model (2011-2014)
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Information Governance Professional (IGP)Certification
Development (2011-2014)
Info Gov: Where is ARMA Headed?
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Fleming – Sep 18, 2014
ARMA International Efforts
ARMA International Work Streams Supporting Information Governance
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Influence industry
o Introduction of Generally Accepted Recordkeeping Principles (2009)
o Introduction of IG Maturity Model (2010)
o Organizational as well as individual focus
o Strategic partnerships with other organizations in the IG space
• IAPP, ISACA, Sedona, ILTA, LegalTECH, etc.
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Metrics / tools for measurement of IG contributions
o IG Assessment tools (various over the past several years)
o Newest: http://arma.org/r2/generally-accepted-br-recordkeepingprinciples/ig-assessment
• Based on The Principles
• Deeper dive into recordkeeping and IG framework and foundation
Info Gov: Where is ARMA Headed?
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Fleming – Sep 18, 2014
ARMA International Efforts
ARMA International Work Streams Supporting Information Governance
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Legislative advocacy
o NARA – key partner to influence recordkeeping in government
o Comments on various bills/initiatives with potential IG impact
o Support various agencies/congressional committees upon their request
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Professional development
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Special focus at ARMA International conference
Certificate programs – available online; some available in person training
Webinars
Special focus in magazine; book publications
Online courses
IGP Certification: www.arma.org/igp
o 115 IGPs certified to date
o Current testing window open now through November 22nd
o Holistic approach to IG
Info Gov: Where is ARMA Headed?
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Fleming – Sep 18, 2014
Questions / Discussion - Contact Info
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Questions & Discussion
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Contact Information
o David M. Fleming, CRM, IGP, CIP
• VP - Corporate Records Program Manager
Zions Bancorporation
• ARMA Pacific Region Director
o Email – david.fleming@zionsbancorp.com
o Phone – Office: 801-844-7676, Mobile: 801-580-8544
o Linkedin – Send me an invitation!
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Fleming – Sep 18, 2014