Library & Information Services
Annual Report 2012-13
Table of Contents
Page
Highlights
2
I.
Library Administration
3
II.
Archives
5
III.
Bibliographic Services
10
IV.
Circulation
14
V.
Collection Services
17
VI.
Interlibrary Loan
28
VII.
Reference and Instruction
30
Appendix—Library Statistical Summary
40
Highlights
Discovery Search debuted on the library website in July 2013, after a two year process
of selection, planning, and implementation. Discovery is a robust new search
technology that allows patrons to search practically all library holdings, both physical
and virtual, from a single search box. Discovery gives users the option to limit searches
by subject, type of material, date, etc., or to search everything at once. Discovery
provides an unprecedented combination of breadth and depth in searching, ideal for
either basic or interdisciplinary research.
eBook holdings expanded dramatically, from 75,000 to over 150,000. Use of eBooks
also more than doubled, from 2662 to 5882. For the first time, increases in eBook use
appear to have come at the expense of print book use, which decreased by about 2000
circulations. Still, total book use increased by over 5%, with eBooks now accounting for
more than 25% of all book use.
Books on Demand is the next step in the library’s move to just-in-time delivery of
scholarly information. The library has begun listing a large selection of scholarly
monographs in the catalog and Discovery that are available for three day delivery. A
student or faculty member just has to request the book online and it will be on hold at
the circulation desk in three working days. This program gives patrons access to a
wider array of academic books while reducing costs, and shapes the library collection to
more perfectly match student needs. The program was piloted this year and will be fully
implemented by fall 2013.
Online platforms to access the virtual library now include the website, the mobile site,
and the new mySMC portal. This year the library homepage on the website had
123,941 views (89% of the total), the library page on the portal had 14,595 (10%), and
the library mobile site had 839 (1%).
Library research instruction continued to increase, reaching 200 sessions for the first
time.
Flash flooding in May left three inches of standing water on the floor of the archives, as
well as drenching Durick’s Den, bound periodicals, and the Writing Center. Thanks to a
rapid response by library and facilities staff and an outside emergency services
contractor, there was a minimal loss of materials with historical value.
I.
Library Administration
A.
Personnel
John K. Payne, Director of Library and Information Services
Tina M. Ryan, Executive Assistant to the Director
B.
Accomplishments in 2012-13
Progress on Goals from 2011-12 Annual Report
Goal: Extend weekend hours on a trial basis.
 Action: Extended Friday and Saturday evening hours to 8:00 throughout the
academic year and kept detailed statistics. Due to low patron count during these
hours, the decision was made to revert to 7:00 for 2013-14.
Goal: Continue to develop mySMC portal content, including team sites for library staff
and student workers.
 Action: Established team sites for library staff, library liaisons, and library student
workers. The library page was the #1 most-used infosite on the portal.
Goal: Select vendor and plan for implementation of discovery search software in 2013.
 Action: Conducted trials of three products. Selected EBSCO Discovery Service,
which was integrated into the library website in July 2013.
Goal: Work with academic support and facilities staff to plan for renovation of History
suite into Academic Support Center in 2013-14.
 Action: Developed building program in fall; worked with academic support and
facilities staff, architects, and VPAA to develop plans in spring.
Other Accomplishments





C.
Made improvements to library facilities, including new carpet and study furniture.
Created a Student Employment Procedures manual with detailed instructions in
support of the Student Employment Guidelines manual.
Implemented web time entry for work-study students; assisted Payroll with pilot
program; conducted training sessions for new and returning students.
Hosted 2013 Vermont Library Conference.
Oversaw response to May flooding in archives and other library spaces.
Goals for 2013-14


Develop plans to deal with significant budget cuts with minimum possible
negative impact on students and faculty.
Work with academic support and facilities staff to finalize and implement plan for
creation of the Academic Resource Center in 2013-14.

D.
Move forward with plans for capital improvements, including an Archives
Research Room, additional group study rooms, and a library café.
Professional Activities
John Payne
 Academic Affairs Council
 Administrative Council
 Communication Task Force
 Library and Educational Technology Committee
 mySMC Portal Steering Committee
 Technology Steering Committee
 Vermont Consortium of Academic Libraries Board
 Vermont Library Conference Committee
 Vice President for Enrollment Management Search Committee Chair
Tina Ryan
 mySMC Portal Users Group
 Served on the pilot program for the new Web Time Entry system
II.
Archives & Special Collections
A.
Personnel
Elizabeth B. Scott Archivist
Amy Bombard
Assistant
Br. Tom Berube, SSE
Volunteer
Archives staffing has remained stable this year. Amy Bombard continues to work 15-20
hours per week in the Archives. With her help, we continued working on larger projects
that will result in more usable collections. Br. Tom Berube continues to work with
Society of Saint Edmund personnel materials. Our two work study students (Jessie
Suhaka and Erin Woodman) worked in the archives for a total of 15 hours a week. This
year they spent the majority of their time working with the photograph collection. We
had two interns over the school year, and another two joined us for the summer months.
Bridget Hinz ’12 worked on the relic collection and created exhibits for Saint Michael’s
Day and Saint Edmund’s Day. Matt Shea ’13 worked on creating a Saint Michael’s
College presence on HistoryPin. Daniele Emmett’s ‘13, working in July of 2012, helped
process some of our backlog, and Corine McAllister ’13 worked in June 2013 on a web
exhibit of Saint Michael’s buildings.
B.
Activities
1. Reference
One of our primary activities this past year was in the area of reference. In terms of
numbers, we had 31 more reference transactions than the previous year. Sixty–seven
of the reference interactions were lengthy appointments lasting over 30 minutes; eleven
lasted longer than 2 hours. Due to record keeping changes, I do not have similar
statistics for previous years, but it is my feeling this is a significant increase in these
longer appointments. A number of these appointments were related to Dr. Jen Purcell’s
World War II in Europe course, which I describe more fully under the Classes section.
The Richard Stoehr collection has also continued to generate a significant amount of
reference work. In addition to some scholarly reference appointments, I receive a
significant number of requests for copies of the musical scores. Due to the interest in
the collection, this is a primary candidate for digitization. I am working with the Stoehr
family and Stoehr experts Stefan Koch and Karl Raab on this project. Beginning in the
fall, we will begin scanning scores identified by a small group of scholars. The scores,
with predefined metadata, will be loaded onto the International Music Score Library
Project (IMSLP), a growing site with the express purpose of making music freely
available to the public.
2. Classes
Very late in the summer of 2012 Dr. Jen Purcell approached me to see if we had
anything related to World War II in Europe that might be of interest to her students.
While we do not have any significant collections in this area, after looking at what we did
have, the professor significantly changed the path of the honors section of HI 425 World
War II in Europe to incorporate materials from the Society of Saint Edmund collection.
In order to facilitate access, I attended the course for about 1/3 of its meetings.
Students interacted with the collections collaboratively during this class time. Many
made separate appointments in the archives where they worked individually or with a
partner to do further research. Students did a paper and a group exhibit using the
collections. Working with these students and the preparation for classes was a
significant activity this past year.
3. Exhibits
We created a number of exhibits this year. In addition to three library exhibits (Relics,
Graduation, Sisters of Summer) using archival collections, we were called upon to
create three other exhibits on campus this year. At the request of the President’s
Office, we created a poster exhibit for Saint Michael’s Day. This exhibit was in Alliot
Hall for a week. At the request of Campus Ministry, we created a poster exhibit for
Saint Edmund’s Day. This exhibit was in Alliot Hall for a week. At the request of the
VPAA office, we worked with a small group to create a display that was in Alliot for MLK
celebrations.
4. Databases
We continue to populate ContentDM and Archon, adding photos and updating the
databases. We are still establishing some procedures for adding new materials. In
Archon, we are slowly adding accession information and some subject heading creator
information. Off-campus patrons use both databases on a regular basis.
5. The Flood
By far the event with the most impact this past year was the May 22 flooding of the
archives. At approximately 6pm, I received a call that there was water incursion in the
lower level. Upon entering the office, I found approximately 1-2 inches of water
covering the floor throughout the archives stacks. Moving toward the back of the stacks
(nearer the inner circle), the water level continued to rise to approximately 4 inches. At
the highest point, it was beginning to seep into photo boxes. We immediately removed
everything that appeared to be in danger of getting wet, utilizing a number of rooms
throughout the lower level of the library. We also emptied a few closets outside the
main stacks area. Once items were removed and cleanup begun (by physical plant
staff and outside vendor Puroclean) we began to assess the losses.
Amazingly, losses were surprisingly few. Collection materials are not stored on the
bottom shelves wherever possible. Supplies are stored on that level, however, and we
did have to throw out $2666.18 worth of damp or wet items. A few recently accessioned
items from the collection of Bp. Moses Anderson were lost, along with a very few
photographs related to orientation and a few PR files related to the inauguration of
President Emeritus Marc vanderHeyden. It was determined that recovery of these
items was not in order, as the Public Relations files are easily replicable given their
recent dates, the Bishop Moses items were not of enduring informational value, and the
photographs while unique, were similar in subject to others that did not incur damage.
Despite such small losses, recovery from the flood took a very long time. The drying
and dehumidification performed by Puroclean took the better part of a week, and the
repair of the walls took even longer. We had to relocate a number of items and await
full cleaning and either the placement of pallets or the reassignment of shelves before
replacing them. Some further rearrangement was also necessary in certain cases.
Such displacement is a bit jarring even when the losses are low; I have much sympathy
for those who lose major parts of their collection.
C.
Goals and Objectives
Goal 1 Continue to provide physical and intellectual access to collections
 Continue to provide excellent reference service
 Work with Richard Stoehr family to scan Stoehr music scores and place online in
the International Music Score Library Project (IMSLP)
 Continue to populate the Archon database with both accessions and processed
collections.
 Use the Archon module to create MARC records for processed collections.
Goal 2 Preserve and provide access to non-paper based materials
 Continue to work scanning photographs and adding items to ContentDM,
focusing on Saint Michael’s College photo collection
 Continue to explore digitization of SMC yearbooks, student newspaper, and
college catalogs.
Goal 3 Develop ways to integrate the archives/primary sources into students’
academic experience
 Develop a 2 credit class in primary sources
 Continue to partner with faculty in developing subject specific classes that rely
intensively on our own archival collections
 Continue to work closely with individual students as they develop research
projects using our collections
Goal 4 Develop a collecting plan for archival and manuscript materials
 Reach out to alumni identified by IA staff.
 Proactively reach out to offices on campus, discussing the services the archives
can offer the offices.
 Reach out to retiring faculty about donating papers
Goal 4 Provide outreach for collections
 Work with the Alumni and Parent Relations office to refine involvement with
Alumni activities
 Create three in-library exhibits, including an online component to at least one.
D.
Professional Activities
Conferences/Workshops Attended
 Society of American Archivists
Aug. 2012
 Vermont Library Conference May 2013
Presentations
Archives for Credit”: on Teaching in the Archives: Five Case Studies panel,
Vermont Library Conference May 2013
Service on Committees
 Library
o Public Relations Committee
o Exhibits Committee (Chair)
o Disaster Preparedness Task Force (Chair)
 College
o CEPC Library Representative
o Art Committee
 Professional
o Society of American Archivists
 Membership Committee (Chair)
 Community
o Vermont State Historical Records Advisory Board
Publications
Choice Book Reviews
 A short history of global evangelicalism, by Mark Hutchinson and John Wolffe.
Cambridge, 2012.
 Environmental leadership: a reference handbook, ed. by Deborah Rigling
Gallagher. SAGE Publications, 2012
 Evangelical Christians and popular culture: pop goes the Gospel: v.1: Film,
radio, television, and the Internet; v.2: Literature, music, popular art, and
merchandise; v.3: Public figures, popular press, places, and events, ed. by
Robert H. Woods Jr. Praeger, 2013
Appendix: Archives Reference statistics
This year, we began using ZOHO to track our statistics. This has allowed us to tracks
some different statistics, providing a more refined understanding of how are our
collections are used and by whom.
Monthly
July
August
September
October
November
December
January
February
March
April
May
June
TOTAL
11
9
13
10
16
11
10
11
7
7
14
13
132
By Collection
FAH
SMC
SSE
3
69
60
Patron Type
SMC Staff
Students
SSE Staff
Genealogists
Faculty
Other
Classes
Contact method
Appointments
Affiliated with Class
Email
Phone
Researchers
Walk ins
37
34
10
10
4
25
12 (9 WWII)
29
21
44
18
11
9
III.
Bibliographic Services
A.
Personnel




B.
Associate Director for Systems and Metadata: Stacey Knight
Senior Bibliographic Services Specialist / Cataloging: Michele Shea
Senior Bibliographic Services Specialist / Periodicals: Bernadette Jones
Bibliographic Services Specialist / Cataloging and Periodicals: Sandra Roy
Accomplishments and Activities in 2012-13
1.
Systems
 Coordinated with Collection Development the selection process and
implementation of EBSCO’s EDS discovery tool. (Winter-Summer
2013)
 Assisted Collection Development with setting-up ebook processing
via YBP for both ebook purchases and ebook discovery records.
(Spring-Summer 2013)
 Voyager online catalog customizations. (ongoing) Significant
customizations included:
o Virtual book browser. (Fall 2012)
 Customized reports for Collection Development, Circulation, and
Reference (ongoing)
2.
Cataloging
 Coordinated with Collection Development a new workflow for
processing gift books which included creating a new temporary
location of “Gifts in Process.” A statistical category of gift was also
created which is applied to a record at the item level when
cataloged. This allows us to easily generate gift statistics and track
how often gift books circulate. (Winter 2013)
 Implemented pilot order on demand project with Collection
Development for limited subject areas. When books are requested
through this program as rush requests, cataloging staff rush
processes them. (Fall 2012)
 The number of ebook records in the catalog jumped significantly
from around 35,000 to 153,377 as a result of the new ebook
demand driven access (dda) plan which populates our catalog with
ebook discovery records and a subscription to Ebrary’s Academic
Complete. (Spring 2013)
 A Voyager circulation location was created for the new Mac Lab
and cataloging staff handled recataloging transferred equipment
from the LLRC to the Mac Lab. (Summer 2013)
 Assisted with reference weeding project. (ongoing)
 Cataloged various gift book collections. (ongoing)
10

Cataloged 5,399 books, 439 DVDs, 281 CDs, 71 audiobooks,
119,081 e-books, and 2,223 online videos.
C.
Goals for 2012-13
1.
Systems
 Finish implementing and rolling out EDS discovery tool in fall 2013.
 Coordinate look of mobile site to match the new school mobile site.
 In coordination with Information Technology staff, implement new
procedure for loading and updating patron records in Voyager.
 Streamline acquisitions and cataloging workflow for ebooks and
order records by automating the loading of records into the catalog
from YBP.
2.
Cataloging
 Expand pilot order-on-demand project with Collection Development.
 Continue documenting cataloging procedures.
 Keep up-to-date with RDA and new cataloging rules/practices.
 Investigate authority work in the catalog.
 Work with interlibrary loan to create WorldCat Local Holdings.
D.
Professional Activities
1. Committees
 PR Committee (chair: Michele McCaffrey) – Knight
 Library/IT Committee (chair: Stacey Knight)
 VLA Personnel Committee: Knight:
 Electronic Journal Access (chair: Laura Crain) – Jones
 Gift Book Committee: (chair: Laura Crain) – Shea
 Library Exhibits (chair: Liz Scott) – Jones, Roy
 Periodical Use Study Committee: Jones
 Weeding Committee: (chair: Laura Crain) - Shea
2. Conferences and Meetings
 Vermont Library Association Conference – Colchester, VT, Saint
Michael’s College, May, 21, 2013: Jones, Knight
o Knight helped coordinate with Laura Crain the Academic Pecha
Kucha Session.
 ACRL New England Vermont Virtual Conference – Montpelier, VT,
CCV, May 10, 2013: Knight
11
APPENDIX:
Bibliographic Services Statistics: 2012/13
Cataloging
FY13
FY12
FY11
FY10
FY09
FY09
Bibliographic records exported from OCLC:
WorldCat PromptCat Records received:
Current holdings added to OCLC:
Cataloging Searches:
5,789
883
5,192
10,796
5,942
1,220
5,331
10,649
7675
297
6952
11,172
9,616
8,171
7,312
8,629
13,629
7,905
17,331
Searches per bibliographic record exported:
Holdings deleted from OCLC:
Original cataloging:
2.1
1,015
6
1.8
1,121
5
1.4
698
3
1.4
894
48
2.2
2,548
9
8,883
16,01
6
2.2
794
9
Voyager record count
FY13
FY12
FY11
FY10
FY09
FY08
Bibliographic:
Holdings:
Item:
Serials check-in:
Authority:
Reserve lists:
Patrons:
Operators:
Vendors:
Funds:
389,245
403,926
271,013
1,739
153,273
119
1,600
47
990
1,240
259,284
275,159
267,244
1,732
153,272
67
1,788
37
950
1,115
233,234
248,965
262,743
1,725
153,271
73
1,494
38
901
1,001
226,842
243,772
256,409
1,709
153,269
43
1516
35
868
916
214,578
231,372
248,620
1,686
153,266
48
1456
36
821
905
210,782*
227,701*
245,807
1,671
153,263
53
3,286
39
765
745
*Decrease due to deletion of 25,920 records for e-journals
Materials inventory
FY13
FY12
FY11
FY10
FY09
FY08
FY07
Monographs:
titles
202,029
196,394
192,807
174,078
167,582
165,459
165,401
vols.
225,099
223,016
218,267
213,276
207,198
205,821
199,899
Periodicals:
titles
vols.
1651
41,957
1,654
41,454
1,592
40,356
1,684
38,764
1,690*
37,080
1,759
42,398
1,759
41,256
Software:
titles
items
287
401
279
416
302
451
194
476
270
511
324
587
312
501
E-resources:
titles
156,537
38,276
17,344
17,220
12,350
10,800
10,512
Audiovisual:
titles
items
8,785
13,364
8,449
12,396
7,804
11,335
7,222
11,284
6,296
9,953
6,177
8,340
5,626
8,243
Microform:
titles
items
19,000
136,465
18,999
136,337
18871
136,209
18,827
136,209
18,827
136,209
18,827
136,209
18,827
134,209
TOTAL:
titles
vols/item
388,289
573,823
264,051
451,895
238,720
423,962
219,225
417,229
207,070
403,301
203,437
404,155
202,437
394,620
Reserves:
titles
items
7,606
7,766
5,695
7,093
5, 511
7,931
5,706
8,113
5304
7867
5,834
8,353
5,848
8,367
Equipment:
types
items
276
911
259
752
154
685
83
566
103
521
75
343
53
321
12
Total Number of Books/Audiovisual Items Cataloged in FY13
Books
5,399
E-books
119,081
DVDs
439
CD/Music
281
AudioBooks
CD-Rom
71
1
Streaming
Video
2,223
Order on
Demand
4,316
Books By Location
Stacks
4,202
Children
668
ESL Teaching
6
SMC Faculty
6
Reference
315
LLRC
9
Gifts (tracked as of 1/1/2013)
Books
1,057
Audiobooks
7
CD/Music
4
DVDs
8
Expenditures:
OCLC Account
Credits:
Balance CF
Annual-in-advance
Interest credit
Extra payments
TOTAL
Access to OCLC
Cataloging (OCLC)
ILL (OCLC)
ILL (non-OCLC)
ILL Fees
TattleTapes
Catalog Cards
B &T Cat Sub
Workshops, etc.
SUBTOTAL
TOTAL
Balance: CF to next
FY
FY13
FY11
FY10
$842
$25,000
xxx
$20,000
$0
$24,000
xxx
xxx
$24,000
$2,978
$6,935
$7,423
xxx
$525
xxx
$1
$1,000
xxx
$2,978
$6,935
$7,423
xxx
$18,862
-$1,147
-$2,285*
20,000
xxx
xxx
$20,000
FY12
FY09
FY08
$216
$25,000
$1,000
$26,842
-$1,437
$25,000
$122
$4,000
$27,685
$2,899
$7,145
$8,460
xxx
$2,899
$7,145
$8,772
xxx
$2,899
$6,738
$10,490
xxx
$2,892
$6,480
$9,404
xxx
xxx
xxx
$2,685
$1
$1,561
$4
$1,554
$3
$3,015
$0
xxx
$17,336
$170
$22,570
$22,570
$0
$25,543
$25,543
$235
$26,843
$26,843
$195
$26,653
$26,653
-$2,285*
$1430
$1,299
$842
$20,000
none
$25,216
-$1,437
*The negative balance results from two FirstSearch subscriptions being paid from the deposit
account.
*Lyrasis formerly Nelinet no longer offers OCLC’s cataloging products starting. OCLC bills directly
beginning in July 2011, and the library has a direct deposit with OCLC.
Lyrasis
membership fee
FY13
$1,355
FY12
$1,210
FY11
$$1,210
FY10
$5,072
FY09
$4,924
FY08
$4,667
13
IV.
Circulation
A.
Personnel
Jackie Cain, Circulation Services Specialist (12hrs/wk)
Karin Eade, Senior Circulation Services
Ron Jacobs, Senior Circulation Services Specialist (hired 01/2012)
Lela Kretzer, Circulation Services Specialist (12hrs/wk)
Naomi King, Circulation Services Specialist (16hrs/wk)
Mark McAteer, Associate Director for Circulation
1.
Staff Changes
Both of our weekend supervisors, Jillyan James and Valerie Carzello, left this
year after being offered full-time positions at neighboring institutions. This
continues a long standing tradition of Saint Michael’s preparing and training
quality candidates for area libraries. We were fortunate to secure the services of
alumni of the college by hiring Jackie Cain and Lela Kretzer to cover these
opening with each person working every other weekend.
2.
Student Staff
We had a strong retuning student work staff and adequate new students to fill
library needs. We continue to need funding for non-work study students to cover
vacations and inter-semesters. The number of student workers who live locally
has increased each year and expanded the potential pool of student workers who
can assist us during times.
B.
Accomplishments and Activities for 2011-2012
1.
Circulation
Circulation of materials remained steady with 42,679 items borrowed, a statistical
dead heat with the previous year and with traditional paper books being 17,501
of this amount. If you add in other formats (eBooks, ereaders, and audiobooks)
total book borrowing increased to 26,261.
2012-13
2011-12
2010-11
2009-10
2008-09
2007-08
2006-07
2005-06
2004-05
2003-04
Total
42,679
43,844
44,465
42,265
39,825
40,828
37,409
35,994
44,749
43,931
Books
17,501
19,577
18,608
19,354
18,889
20,296
17,159
20,901
19,641
18,356
Pct. Books of Total
41%
45%
41%
45%
47%
50%
46%
58%
44%
42%
Video circulation increased slightly to 12,288 from the previous year’s 12,114.
The total VHS circulation made up only 168 of the video circulations.
.
14
2.
Gate Counts
JULY 2012
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
JANUARY 2013
FEBRUARY
MARCH
APRIL
MAY
JUNE
6,792
8,606
25,437
29,730
24,377
16,322
12,666
21,379
19,246
28,699
11,346
4,141
TOTAL
208,741
This represents a slight decrease in annual visits, a little over 5%. A contributing
factor to this number may also reflect the redesign of the entry way which
eliminated separate entrance and exit points where only the exit was counted. In
the new formation, entrances and exits are combined into one point and are both
counted giving us what we hope is a more accurate figure into the future.
Previous years gate counts:
2012-13
2011-12
2010-11
2009-10
2008-09
2007-08
2006-07
2005-06
2004-05
2003-04
2002-03
3.
208,741
218,592
213,695
233,741
213,341
225,334
217,298
214,985
209,399 (incomplete count)
236,968
238,021
Hours
Regular hours changed in January 2010 as a result of staffing changes and
usage assessment. The schedule remains the same for the normal academic
week while some hours during breaks have been refined to reflect the results of
frequent usage surveys.
Sunday
Monday to Thursday
Friday
Saturday
10:00am to 1:00am
7:30am to 1:00am
7:30am to 8:00pm
11:00am to 8:00pm
15
We will continue to do frequent traffic analysis during representative weeks each
semester as well as during breaks, holidays and exam periods in order to further
refine the schedule to meet student needs. Summer hours may be shortened due
to declining attendance.
4.
Facilities
The front entrance was redesigned eliminating the previous separate enter/exit
left/right formation. The new design is a two gated straight-on entry/exit that
counts individuals both at entry and exits. The daily total is divided by 2 to arrive
at a daily usage count. Hopefully this will give a more accurate gate count into
the future.
Several more armchairs and end tables were purchased and scattered around
the library.
After a very wet spring and early summer, Physical Plant personnel installed
electric pumps at the two emergency exits most prone to flooding – by the snack
room and near the compact shelving. These two areas have consistently flooded
over the years and now are hopefully flood -proof.
A new and more compact air conditioning unit was installed in the 327 computer
lab.
The 3 Macintosh computers were relocated from the main floor to the downstairs
computer lab where they were joined with 7 other machines to create a 10 unit
Mac Lab.
16
V.
Collection Services
A. Personnel:
Laura Crain, Associate Director
Joyce Stowell, Senior Collection Specialist / Acquisitions
Amy Bombard, Collection Specialist / Acquisitions
B. Accomplishments and Activities in 2012-13
1.
Acquisitions Department Highlights
 Collaborated with the Cataloging Department to create and implement
procedures and workflow to efficiently accommodate the pilot print order-ondemand program and the existing ebook patron-driven acquisition program.
 EDI invoicing through YBP: began full use of electronic invoicing on 7/1/2013
for all firm orders; joined email invoice program with YBP for all other account
invoices.
 Collaborated with Stacey Knight and Laura Crain to improve and streamline
statistical reporting, including the new gift book process to track gift statistics.
 Kindles: 50 new titles were added, including 3 color graphic novels for the
Kindle Fires and available titles from the campus bookstore list. Kindle and
Nook book purchases are now being charged to appropriate subject funds.
The 3 Kindles and 2 Kindle Fires located in Durick circulated a total of 28
times in FY2013.
 LLRC acquisitions: 2 TOEFL titles (3 copies each); 2 TOEFL study
superpacks; 5 IELTS study superpacks; 1 Chinese language learning CDRom; 9 DVDs; 2 Kindle Fire devices; content software: AceReader; Mango
Languages.
 20 MyiLibrary ebook titles were purchased “on-demand”.
 248 ebrary ebook titles were purchased on-demand.
 2012 Teaching award recipients: Joanne Rathgeb Teaching Award: Dr.
Vincent L. Bolduc; Scholarship and Artistic Achievement Award: Dr. Robert J.
Niemi; Norbert A. Kuntz Service Award: Dr. Valerie S Banschbach.
 Revenue from audiovisual fines has decreased since 2011 (when the library
began collecting AV fines) by approximately 55%. 2011: $2586; 2013:
$1,163. More efficient and automated overdue notices to patrons by the
Circulation Dept. has helped reduce the number of fines. This revenue was
used to purchase replacement DVDs and student feature film requests,
consequently fewer entertainment-only feature films were purchased this
year.
 Common Text, 2013-2014, The Book of Job is available in a variety of
formats: two copies in Browsing; a copy on all five kindles; and the
audiobook on CD.
 Professor Laurence Clerfeuille obtained a $1,000 grant from the Québec
Government for the purchase of books and DVDs about Quebec for the
library. 25 books and 12 DVDs were purchased for the collection with this
grant.
17
2.
Budget & Expenditure Summaries - Submitted by Joyce Stowell
Materials Budget Summary:
FY13
Expenditure
Purchases (Books & A/V)
Serials
Print Serials
Databases
Periodicals
Serials Subtotal
Preservation (serials)
Binding
Microforms
Preservation Subtotal
Serials Total
*$183,692
% of total
Allocated budget
Expenditures
25%
$22,083.00
$434,362.00
$84,700.00
$541,145.00
$1608.00
$141.00
$1749.00
$542,894.00
75%
Total Allocated Expenditures
$726,586
Total Materials
$777,383.00
Expenditures --including
Gifts/Grants/Wilhelm**
*Purchases figure includes Gift-in-kind Wilhelm gift valued at $44,044.80. In
Datatel, expenditure is posted as $227,737 – which includes Wilhelm gift.
Purchases (Non-Serials) Expenditures:
Books (print)
E-books, E-book databases
Lillyman/Mac Donnell/Quebec
Nonbook Purchases
Audiovisual
LLRC DVD
Total Allocated Expenditures
Wilhelm
Total Allocated Purchases
Expenditures
Gift/Grant Fund Books
Total Purchases Expenditures with
Gift/Grants
Audiovisual Detail:
Audiobooks (CDs)
Music CDs
FY13 Expenditure
Actuals (Datatel)
$134,149
$25,548
$2090
$21,251
$654
183,692
$44,045
$227,737
$7,026
$234,763
$2,553.00
$251.00
18
DVDs
DVD Replacements
VHS Replacements
Total
$16,873.00
$316.00
$1,258.00
$21,251.00
Donations/Gifts Expenditures Detail:
Gift Funds:
Class of 1992
Gianelli Memorial Fund
Rabbi Wall Fund
Vinci Family Fund
Total Gift Funds:
Funds added to Materials Budget
Lillyman
Mac Donnell
Quebec Government Grant
Total donations/grants added:
Major GIK (expensed from Materials)
Wilhelm valued at
Total All
$1,898.00
$1,850.00
$1,942.00
$1,336.00
$7,026.00
$308.00
$856.00
$926.00
$2,090.00
$44,045.00
$53,161.00
Serials (Subscriptions) Expenditures:
Databases
Serials (print)
Periodicals
Print/E Journals non
database
Print Back Issues
Periodicals Subtotal
Total Allocated
Subscriptions Expenditures
*Gift Print Serials
*Gift Periodicals
*Gift Database Subscriptions
Total Gift Subscriptions
TOTAL SUBSCRIPTIONS
*Rabbi Max Wall Fund
FY13 Expended
$434,362.00
$22,083.00
Expended Total
$84,648.00
$52.00
$84,700.06
$541,093.00
$541,093.00
$138.00
$1300.00
$300.00
$1738.00
$542,831
$542,831.00
19
Serials (Archiving):
FY13 Total Expended
$1608.00
Binding (includes book
binding)
Microform
TOTAL ARCHIVING
$141.00
$1,749.00
NCES Statistics:
One time purchases of books, serial backfiles, and
other materials
Electronic
$25,548.00
Audiovisual
$21,251.00
Ongoing commitments to serial subscriptions
Electronic serials
$500,108.00
Preservation
$191,122.00
$542,831.00
$1,749.00
3.
Digital Resources
a.
Completed Calendar 2012 Database Usage Statistics Report:
SMC DIGITAL LIBRARY USE
Database searches
Database full-text retrievals
EBSCO integrated searches
Image databases
Streaming video
Ebook usage
Calendar
2011
632,970
192,954
437,818
n/a
n/a
n/a
Calendar
2012
861,134
199,981
569,160
5,866
298
4901
Additional digital library use for calendar 2012:
RefWorks sessions: 626
Powerspeak sessions: 61
Mango sessions: 335
See http://www.smcvt.edu/Academics/Library/About-theLibrary/Departments/Collection-Services.aspx
for complete statistics.
b.
Digital Resources added in FY13:
The Library’s collection of electronic journals and full-text databases
expanded in FY13 to provide 99,000 journal titles (up 20%) through more than
160 databases and indexes. New database offerings and enhancements for the
2012-2013 academic year included:


Ancestry Library Edition
Early American Newspapers: 1690-1876
20











Early Republic: Critical Editions on the Founding of the United States
Encyclopaedia of Islam
Govistics
Local Market Audience Analyst
Market Research Monitor
Naxos Music Library
Oxford Music Online
Picture Book Database
PsycTESTS
Queen Victoria’s Journals
SCOPUS
4.
Periodicals Review
Completed review of individual online periodical subscriptions (with B.
Jones & J. Payne). With faculty input, cancelled $4700 in low use or duplicative
online and print periodical subscriptions. While our subscriptions to individual
titles continue to decline, our full text journal database subscriptions continue to
increase.
5.
Collection Management






As part of the Discovery team, narrowed evaluation of discovery services
to EBSCO, Serials Solutions and Primo. The library chose EBSCO
Discovery and began implementation.
Reviewed monographic series and serials commitments and made
cancellations based on circulation figures. Browsing Collection: began a
quarterly schedule to review and move books from Browsing based on
circulation statistics. Added more nonfiction and young adult/young author
books to the collection.
The FY2013 pilot of print order-on-demand resulted in the purchase of 28
titles. The pilot project resulted in a 93% circulation rate of these titles,
with an average turnaround time of 3 days between request and delivery.
The decision was made with the liaisons to expand order on demand to all
LC classifications.
Created ebook demand driven plan with YBP which will allow the library to
receive YBP records from all four demand driven ebook aggregrators and
be invoiced from YBP.
Audiobook collection improvement: course-integrated titles and classic
works were added to the collection.
Weeded in FY2013:
o G-GV: 303
o H-HG: 1128 books
o VHS
21
6.
Gifts
Collection Services received, inventoried, and processed over 5100
books, plus a variety of other items (VHS, slides, DVDs, audiocassettes). Amy
Bombard continued to coordinate gift book searching, acknowledgements
through Institutional Advancement and decisions regarding retention.
Acquisitions began importing bibliographic records for gifts so the titles are
discoverable in the library catalog. The books are organized by Acquisitions in
the designated gift area in the Cataloging department to be more accessible.
Notable gifts included:
A donation from Robert and Michele Wilhelm of books, rare books, slides
and periodicals appraised at $44,045.
A donation from Sally Kelly of over 70 feminist and LGBT books.
A donation from Charles Elioseff of over 300 Asian art books.
See Appendix C for list of donations.
7.
Book sale
This year’s annual book sale (comprised of discarded Library materials
and donations) was held in February in Alliot and staffed by M.O.V.E. Proceeds
amounted to $1400. Proceeds from the ongoing book sale in Durick Library were
$175. Proceeds support M.O.V.E. international programs.
C. Goals for 2013-14
 Evaluate expanded print “order-on-demand” program through YBP for
circulation rates and workflow impacts.
 Communicate with faculty on order-on-demand expansion and changes in
“just in case” purchasing. Review efficacy of CHOICE cards as a result of
order-on-demand.
 With FY14 materials budget cut of 6%, implement low-impact serials
cancellations and more judicious spending of book budget.
 Weeding Project - LC Class:
1)
K
2)
BF
 Review, evaluate and adjust (if needed) the Acquisitions Department
workflow in light of the following task and HR changes:
 Amy Bombard switching to an 11 month work contract
 expanded order-on-demand programs - filtering orders based on
order-on-demand and ebook availability
 revised gift book procedures
 Transition accounts payable procedures to the SMC Portal Colleague
Web UI.
 Evaluate Browsing collection use statistics to track spending; improve
collection and lower expenditures due to the budget cut.
22
D.
Professional Activities
Amy Bombard
Amy continued to split her time between Acquisitions and working in Archives on
processing collections, adding content to Archon and identifying photographs in
the ContentDM database. Committees/Working Groups:
 Coordinated book sale with M.O.V.E.
Conferences/Trainings Attended:
 Vermont Library Conference, May 2013
Laura Crain
Reference shifts: Regular evening and day reference shifts, Sunday reference
rotation & additional hours as needed. Liaison for English Dept.
In addition to serving on standing library committees & working groups:
 LIS Newsletter editor: produced Spring 2013 News at Your Library with
Kristen Hindes
 Library web committee
 Library Discovery implementation committee
 Served on the Saint Michael's College Judicial Review Board
 Served on Vermont Department of Libraries Vermont Online Library
Selection Committee
 Assisted in second phase of “Archives makeover”
Conferences/Seminars attended:
 Charleston Conference: Issues in Book and Serial Acquisition,
Charleston, SC, November 2012
 Vermont Library Conference, Saint Michael’s College, May 2013
Presentations:
 Organized “Academic Show and Tell: Pecha Kucha Sessions” with
Stacey Knight. Vermont Library Conference. Colchester, VT: May 22,
2013.
Joyce Stowell
Coordinates Browsing collection.
Committees/Working Groups:
 Chair, Library Exhibits Committee
 LIS Liaison for Datatel Administrative Users Group
 Weeding Committee
23
APPENDIX A: FY 2013 LIS Materials Budget Expenditures
LIS Materials Budget
MATERIALS BUDGET ALLOC
FY2012
Allocation
FY2012
Expend
$722,473
FY2013
Allocation
FY2013
Expend
$744,147
770,631
From Budget Summary
-44,045
subtracting Wilhelm GIK
726,586
*underspent due to Prepaid
expense transferred to FY14
Total actually Expended
PURCHASES
BOOKS
%TOTAL
$218,225
30.5%
$204,000
27.5%
159,697
0
Audio/Visual
LLRC-DVD
A/V Multimedia SUBTOTAL
PURCHASES TOTAL
% TOTAL
$18,500
$670
$19,170
$237,395
33%
$19,000
$700
$19,700
$223,700
30%
21,251
654
21,905
181,602
25%
SERIALS (SUBSCRIPTIONS)
Databases -- Full Text Article
Databases -- Image
Databases -- Indexes
Databases -- LLRC
Databases -- Reference
Database Total
$260,000
$8,700
$42,000
$2,300
$28,000
$260,000
$8,600
$45,000
$2,000
$30,000
$345,600
434,362
Periodicals -- DIRECT
Serials (Continuations)
$103,000
$25,000
$90,000
$12,000
84,700
22,083
BINDING/MICROFORM
SERIALS TOTAL
% TOTAL
INCREMENT & ONE TIME
PURCHASES
Materials total
$3,500
$472,500
67%
$2,200
$449,800
1,749
542,894
75%
GIFT FUNDS
C92
Edmundite Trust Fund
Gianelli
Lillyman
Mac Donnell
Vinci
Rabbi Max Wall Fund
Total Gift
GRANT FUNDS
Quebec Government Grant
Total Gift/Grant
$236,422
$20,896
$2,162
$709,895
$70,647
$744,147
$1,771
$1,891
1,898
$1,737
$75
$1,856
$300
$1,250
$1,336
1,850
308
856
1,336
1,942
8,190
926
9,116
24
APPENDIX B: FY 2013 Purchases Expenditures
PURCHASES ALLOCATIONS FY2013
CODE
SMC Programs
PURCHASES
PURCHASES
- A/V AND
MULTIMEDIA
FY13 ALLOC
FY13 EXPEND
$223,700
$227,737
$19,000
$21,251
$700
$654
SUBTOTAL
$19,700
$21,905
BOOK
PURCHASES
$204,000
A/V
Audio/Visual (DVD,VHS, Audio)
LLRC DVD
LLRC DVD
REF
Reference Books
REP
Replacements (Books)
ILL Select
Interlibrary Loan purchases
SUBTOTAL
EBOOKSKindle,Nook
$17,756
$2,000
$2,071
$19,000
$22,367
$183
American Studies
APLING
Applied Linguistics
ART
Art
$184,000
$137,147
$1,000
$294
$9,690
$4,390
$5,240
$7,455
$90
Art Ebook
Biology
$45
$5,030
$6,308
Biology Ebook
Bus. Admin & Accounting
$115
$5,040
$1,431
Bus. Admin & Accntng Ebook
CHEM
Chemistry
CLASSICS
Classics
$30
$1,000
$0
$2,200
$3,215
Chemistry Ebook
$0
Classics Ebook
COMP SCI
Computer Science
$79
$1,150
$662
Computer Science Ebook
ECON
Economics
$50
$2,640
$2,030
Economics Ebook
EDUC
$183
$0
Applied Linguistics Ebook
BUS
$3,042
$22,550
American Studies Ebook
BIO
Includes $44,045
GIK Wilhem (see
line item below)
$2,540
Ebooks purchased up to 3/13
SUBTOTAL
BOOK
PURCHASES SUBJECT
FUNDS
AMER
$18,000
FY13 Ebook
Education
$50
$8,710
$4,715
25
ENG
Education Ebook
English Literature -- Crit &
Interpret.
$616
$24,610
$12,337
English Literature Ebook
ENV
Environmental Studies
$1,186
$1,000
$1,413
Environmental Studies Ebook
GENDER
Gender (Interdis)
$181
$4,560
$2,386
Gender Ebook
GENERAL
General (Books)
$139
$8,310
$9,131
General (Books) Ebook
GEOG
Geography
$7,208
$1,810
$730
Geography Ebook
GLOBAL
Global Studies (Interdis)
$11
$1,000
$259
Global Studies Ebook
HIST
History
HUM
Humanities (Interdis)
$0
$20,300
$25,394
$1,000
$652
History Ebook
$8,702
Humanities Ebook
LIB
Library Studies
$0
$1,000
$347
Library Studies Ebook
JUV
Literature (juvenile)
$0
$8,300
$7,285
Literature (juvenile) Ebook
$41
LLRC
LLRC
$5,740
$5,867
MATH
Mathematics
$1,670
$2,100
JOURN
Mathematics Ebook
Media Studies, Journalism, &
Digital Arts
$27
$1,000
$933
Journalism Ebook
MOD LANG
Modern Languages
$243
$8,610
$6,085
Modern Languages Ebook
MUSIC
Music
$1,507
$2,370
$3,366
Music Ebook
PEA
Peace & Justice
$135
$1,000
$974
Peace & Justice Eook
PHIL
Philosophy
$0
$4,600
$2,794
Philosophy Ebook
PHY
Physics
$120
$1,510
$825
Physics Ebook
POL
Political Science
PSYCH
Psychology
$0
$5,380
$4,059
$9,800
$8,280
Political Science Ebook
$44
Psychology Ebook
RELI
Religious Studies / Theology
$432
$19,570
$7,625
26
Religious St/Theology Ebook
SOC
Sociology/Anthropology
THEAT
Theatre
$1,165
$7,900
$3,053
$1,260
$752
Sociology/Anthro Ebook
$13
Theatre Ebook
TOTAL
Gifts/Grants
deposited
directly to
Materials
Budget
$94
$184,000
$137,147
Lillyman Gift
$308
MacDonnell Gift
$856
Quebec Grant
$926
Subtotal
Gifts In Kind
(accounted as
an expense to
Materials
Budget
$2,090
$44,045
Wilhelm-books
FY 13
ALLOC
GIFT FUNDS
C92
GIA
VINCI
WALL
Total
Gifts/Grants
listed above
Total expended
Gifts/Grants
$25,548
Class of 92 (diversity)
Gianelli (economics &
philosophy)
$1,891
$1,898
$1,856
$1,850
Vinci (biology)
Rabbi Wall Fund (Jewish
Studies)
$1,336
$1,336
$1,942
($204 books;
$1738 serials)
$7,026
$2,090
$9,116
27
VI.
Interlibrary Loan
A.
Personnel
Kristen Hindes, Interlibrary Loan and Instruction Librarian
Naomi King, Interlibrary Loan and Circulation Specialist
B.






C.
Accomplishments and Activities for 2012-2013
ILL was awarded $1000 from the Federal Resource Sharing Supplemental
Grant for Academic Libraries to support services and facilitate resource
sharing to Vermont libraries
Discontinued using ARIEL as an article delivery system. We now rely
solely on Odyssey and Article Exchange
Use the Lending Overdues function in Clio to generate overdue notices for
borrowing libraries on a weekly basis
Began preparations for the implementation of WorldShare ILL by
‘attending’ webinars and watching training tutorials on Creating an
Account, Lending, Borrowing, and Deflections in the new OCLC resource
sharing system
Upgraded Clio to version 6.7.1
Purchased 100 titles for the library’s collection through the ILL Select
Program
Statistics
Lending
Loans and copies, filled and unfilled: 7638
Filled: 3229
Unfilled: 4409
Fill rate: 42%
Borrowing
Loans and copies, filled and unfilled: 3087
Filled: 2861
Unfilled: 226
Fill rate: 92%
FY13 Total: 10,725
Turnaround time
Lending
Loans 0.4 days
Copies 0.4 days
Borrowing
Loans 5.6 days
Copies 3.1 days
28
D.
Goals for 2013-14


E.
Implement WorldShare ILL by December 2013
Create deflections at the category and item level for materials that we do
not lend through ILL so any requests for these items automatically get a
‘NO’ without the ILL department handling the request
Professional Activities: Kristen Hindes







Continue to serve on the Vermont Department of Libraries Interlibrary
Loan Task Force which is exploring the feasibility of a statewide library
courier service
Attended the New Hampshire/Vermont Resource Sharing Meeting at
Dartmouth in July 2012
Attended the Vermont Library Association Annual Conference at SMC in
May 2013
Taught 28 library instruction session for courses in Education, Psychology,
the Writing Center, and First Year Seminar
Panel presenter for a webinar: OCLC Resource Sharing Best Practices:
What are you waiting for? Integrating WorldCat knowledge base into your
interlibrary loan workflow, May 2013
Participated in the SMC Education Department’s year end retreat, June
2013
Taught LS101 Research Skills & Strategies in Fall 2012 and ED241
Literature for Children & Adolescents in Spring 2013
29
VII. Reference and Instruction Services
A. Personnel
Steve Burks: Associate Director, Web Development Coordinator, Reference and
Instruction Librarian
Marilyn Scoville: Instruction Coordinator, Reference and Instruction librarian
Michele McCaffrey: Reference Services Coordinator, Reference and Instruction
librarian
B. Accomplishments and Activities
Two years into implementation of the 4/4 liberal studies curriculum, the librarians
can more fully measure the impact of the new curriculum on reference and
instruction services. A possible reduction in requests for instruction, because of
less credit classes being taught, did not happen. In fact instruction requests
continue to climb. The department is analyzing subject areas lacking instruction
requests and developing strategies to address this challenge. Requests for help
at the reference desk have plateaued but it appears that numbers are
concentrated at specific times during the semester. We analyze reference
question statistics to decide optimal scheduling of librarians at the Reference
Desk. Requests for individual consultations are robust and increasing.
The new library website, redesigned reference desk, and completion of the 3 tier
information literacy instruction program were major accomplishments this past
year that helped our department meet the demands of the College curriculum.
The new website required training of staff and facilitated the promotion of new
resources and library liaisons from subject pages. The new reference desk
garnered praise by facilitating improved interactions with our students and
faculty. The 3 tier program communicates to faculty and librarians information
literacy instruction outcomes that address the developing skills of our students.
Additionally, personal librarians are more fully integrated into the first year
seminar program and integral to program planning. This spring the personal
librarians were invited to participate in the day long orientation workshop for all
first year seminar faculty. This meeting provided an excellent opportunity to
promote the personal librarian program and discuss with faculty FS assignments
and instruction.
In the coming year we will continue to promote information literacy and improve
our programs via the goals outlined below. A major change that impacts
instruction and reference is the implementation of the Discovery Search on the
library website. Our initial impression is that Discovery is a dramatic
improvement over federated searching in terms of access to the library collection
in one interface and relevancy of search results. Teaching students and faculty
how to use this new search tool effectively will be a major goal for the fall
semester.
30
C. Department Goals
Goals accomplished
 Developed 3-Tier Information Literacy program that incorporates a plan for
upper level and capstone courses
 Redesigned reference desk and reference services space
 Integrated librarians into the FYS seminar August and May workshops and
orientation as part of the personal librarian program
 Redesigned and transferred subject pages and other reference/instruction
pages to new website template
 Assessed (with faculty survey) personal librarian program
In-Process/ New goals
 Promote information literacy instruction to academic departments and
faculty
 Integrate the library more extensively into the course management system
 Integrate new Discovery service into reference and instruction services
 Target honors classes and senior capstones classes
 Analyze subject areas for information literacy activities
 Measure and study the effectiveness of the 3-tier program
 Create Humanities subject page
 Use statistics to evaluate reference/instruction services
 Consider impact of proposed library café (Lib 208) on reference service
areas
D. Professional Activities
Steve Burks
Conferences/Workshops Attended
 Reference Roundup July 24, 2012
 FYS Workshop August 21, 2012
 Find It Up Day January 9, 2013
 FYS Workshop May 14, 2013
Committees/Service
 Chaired LIS Web Committee
 Coordinated Library Credit Courses
 Served as advisor for FY Business Majors
 Coordinated Global Eyes Photography Competition library display, Spring
2013
 Presented sessions for Rice High School visit, October 2012
 Taught LS101, Research Skills and Strategy
 New Course Management System Committee
 Facilitator to campus offices for Acuity Scheduler
31
Michele McCaffrey
Conferences/Workshops Attended
 Reference Roundup July 24, 2012
 FYS Workshop August 21, 2012
 Find It Up Day January 9, 2013
 Pedagogy Day January 11, 2013
 ACRL conference April 10-13, 2013
 ACRL/NE Workshop May 10, 2013
 FYS Workshop May 14, 2013
Committees/Service
 Language Placement testing July, 2012
 New Faculty Orientation August 23, 2012
 New Student Orientation August 24, 2012
 Academic Advising
 Rice High School Orientation October
 Pontigny Society Book Discussion Group Spring
 Sail (Committee on Spirituality and the Intellectual Life)
Marilyn Scoville
Conferences/Workshops Attended
 Attended VLC at SMC, May 21, 2013
 Attended SMC First Year Seminar Workshop, May 14, 2013
 Reference Roundup July 24, 2012
 Attended SMC Pedagogy Day, January 11, 2013
 Attended Demographics NOW, eWorkshop, August 20, 2012
 Attended webinar on Academic Integrity, November 27, 2012
 Attended FYS Workshop, August 21, 2012
Committees/Service
 Served as library representative to the faculty Honors Committee
 Collaborated on organizing new student orientation
 Participated in August new faculty orientation
 Served as Office of Accessibility, and Academic Success program liaison
 Taught LS101 Spring 2013
E. Instruction Coordinator Report from Marilyn Scoville
1. Accomplishments and Activities 2012-2013
 Significant time was designated over the summer of 2012 to revise
instruction course pages for the new SMC website. Additionally, the
development of the new web page “Information Literacy: a 3 tiered
approach” became a priority. Closely tied to the information literacy
32
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




outcomes established for the FS students, two additional tiers of outcomes
were added for upper level students and senior capstone scholars.
Librarian liaisons for the FS program attended the August orientation
session for faculty and presented information regarding information
literacy outcomes for the first year students. By the end of the Spring
semester it was evident that while the librarians collaborated with 100% of
FS faculty, a formal instruction session was presented to all but one of the
classes. In May a short survey was emailed to all FS faculty; out of 21 FS
faculty, 12 responded providing valuable feedback. A short summary of
the survey results was shared with the faculty during the May 14th FS
workshop. Generally, the survey results commented quite positively on
the instruction program. Some suggestions for improving collaborations
and instruction were provided by the faculty. The survey also served as a
springboard for discussion at the one day FS faculty workshop.
January in-service “find it up” day provided an opportunity for the liaisons
to talk about academic department assignments regarding the
instruction/liaison program. While no significant changes resulted from
that discussion, librarians were reminded and encouraged to contact their
academic department liaisons for the purpose of disseminating information
about reference and instruction services and this library’s excellent
resources.
There has been some concern that because of the new liberal studies
curriculum and a decrease in the number of credit courses offered each
semester, the number of instruction sessions might drop off. Actually,
there was a slight increase in the number of sessions presented this year.
The marketing of instruction more purposefully to faculty and liaison
departments along with increased academic expectations arising from the
new 4/4 curriculum are two factors most likely contributing to the increase.
The number of course-integrated instruction sessions rose from 155
(2010-2011) to 159 (2011-2012), to 165 (2012-2013). First year seminar
instruction sessions rose from 36 sessions (2012) to 43 (2012-2013).
However, one section of First Year Seminar was served via individual
consultations with a librarian rather than through a formal instruction
session.
In August 2012 the librarians presented 35 orientation sessions for new
students with approximately 449 students (81% of the new student
population) attending—a 6% decrease due to the unexpected confusion
about the timing of one orientation session. 100% attendance is not
possible as there are conflicting programs that day.
The total number of instruction sessions noted below includes coursebased instruction sessions and orientation sessions for new students.
Additionally, one half-day of workshops for Rice High School AP students
was coordinated by Michele with Rice High teacher Bob Brown; two
morning sessions with Winooski High School students were planned by
Marilyn. Two EPSCOR sessions were also presented by Michele and
Stacey Knight during June for Vermont high school students.
This year 8 librarians taught course-integrated information literacy
instruction sessions primarily in their liaison areas. Steve, Michele,
33


Marilyn and Kristen schedule and teach the majority of the sessions. It is
also noteworthy to mention that the librarians collaborated with 74 faculty
over the course of the year a slight increase compared with 67 (20092010) and 71 (2010-2011) but a decrease compared with 2011/2012 (80).
The librarians conducted assessments with 23% of all instruction
sessions.
A library tour and orientation were provided Fall semester to a group of
students enrolled in the half course “Academic Success.”
Anecdotally, instruction librarians suggest that while they are scheduled
less time at the reference desk they are spending more time planning and
presenting credit course instruction sessions.
2012-2013
2011-2012
2010-11
2009-10
2008-09
2007-08
2006-07
2005-06
Total sessions
200
195
194
170
156
156
146
121
Course-based
165
159
155
123
113
112
103
79
Total attendance
3242
3314
3105
2482
2312
2471
2254
1777
Outreach / Collaborations
 Writing Center (Kristen)
 Faculty Honors Committee (Marilyn)
 Peer tutoring program (Marilyn)
 Study Abroad program (Michele)
 Student Life Office (Michele)
 Internships (Michele)
 Study Abroad Global Eyes competition (Steve)
 Office of Accessibility (Michele, Marilyn)
Goals accomplished 2011-2012
 Promote information literacy to academic departments and faculty
 Examine the new liberal studies guidelines and learning outcomes and the
new 4/4 curriculum guidelines for opportunities to promote instruction to
faculty
 Continue developing a plan to address the new liberal studies guidelines
and 4/4
curriculum including a stepped / tiered instruction program that
incorporates a plan for upper level courses and capstone courses
 Continue revision of instruction services/information literacy web pages
with
special attention to course integrated instruction assessments
34
2. Goals for 2013-2014
 Target all Honors, Capstone, and Senior Thesis classes for instruction
 Revisit and improve on 3 tiered approach to information literacy instruction
 Organize focus groups targeting work-study students to gain a better
understanding of SMC student library use, research habits and
preferences
 Continue revision of instruction services/information literacy web pages
with special attention to course-integrated instruction assessments
F. Reference Coordinator Report from Michele McCaffrey
1.
Accomplishments and Activities 2012-2013
 Overall reference questions decreased slightly from last year (1422 to
1317) and research questions had a smaller decline (784 to 735).
Scheduled consultations continue to be popular. A new 36.5 inch high
reference desk with matching chairs arrived in August 2012 creating a
more collaborative and engaging reference space. Students, faculty, and
staff have expressed favorable comments about the new set-up.
Scheduled reference hours remained the same as in the previous year:
Monday-Thursday 10am-6pm, expanding to 8pm in mid-semester; Friday
10am-5pm; and Sundays 2-5pm beginning mid-semester.
 All liaison librarians participated in weeding the reference collection during
summer 2013 using data gathered from the earlier Reference Use Study.
This effort will keep the reference collection relevant and also create more
space for the collection should Room 208 become a library cafe. A
growing number of reference ebooks enhance the print collection.
 Personal librarians now have a two-year history at St. Michael’s College.
In August 2012 the four personal librarians again attended the annual
workshop for FYS instructors and in May 2013 the four librarians were
invited to the first May workshop for FYS instructors.
 In August 2012 department librarians mounted a display around the
common text The Shallows by Nicholas Carr. Planning is presently
underway for this summer’s display in support of the 2013-14 common
text, The Book of Job.
 In September 2012 all incoming transfer students were contacted about
library services and students abroad in the fall and spring semesters
received email invitations to consult with librarians. Outreach was also
extended to summer research students, athletes, and honor students.
 During the fall 2013 semester the department will host both a graduate
library science intern and an undergraduate senior planning to attend a
graduate library science program. Planning for these two internships is
underway.
 During National Library Week in April the library hosted the weekly
international coffee hour which featured a book display.
 In spring 2013 a few categories of the Zoho online reference statistics
database were changed to better reflect reference transactions.
35
Reference Question Statistics 2012-13
July 1—August 26
Fall Semester
Spring Semester
May 8—June 30
Grand Totals
Total questions
45
687
567
13
Research questions
23
387
325
5
1317
735
Research questions constituted 56% of all questions asked during the fall
semester and 57% of all spring semester questions. During the spring semester
we began to count all scheduled consultations in a separate category from
research questions, distinguishing whether or not they were booked through
Acuity software. In the chart above Research questions include both reference
activity at the desk and in-office consultations. As we look at busier reference
times in order to staff the reference desk appropriately, it is helpful to look at
Reference Desk activity versus office consultations. During the fall semester
23% of all research questions were consultations scheduled through Acuity. In
the spring semester 14% of all research questions were Acuity-scheduled
appointments (two-thirds of all spring semester consultations were booked
through Acuity).
Goals accomplished:
 New Reference Desk set up
 Strengthened collaboration with FYS instructors
 More research questions answered
 Led new faculty orientation
 Orchestrated New Student Orientation
 Reference collection weeded
2. Goals for 2013-14:
 Plan library career panel for the fall
 Conduct library focus groups and follow-up survey
 Develop even greater presence / collaboration with FYS
 Supervise two library interns
 Plan new faculty orientation
 Schedule new student orientation
 Organize Rice High School orientation
G.
Library Studies Credit Course Report from Steve Burks
1. Accomplishments and Activities
LS101 was co-taught in the fall semester by Steve and Kristen and the spring
semester by Steve and Marilyn.
36
LS101 will be taught in the Fall and Spring semesters, depending on seats filled.
LS101 is the only course currently taught under the Library Studies Program.
LS101 continues to be taught as one class per week. The instructors have found
this allows better coverage of material than two shorter classes per week. The
class time has been changed to the late afternoon to avoid conflict with 4 credit
courses. This may allow more students to consider taking the course.
Goals Accomplished
 Reviewed course content, teaching methods, textbook use, and outcomes
for LS101
 Reviewed results of LS101 pre/post assessment tools administered to
spring sections
 Reviewed and incorporated changes to the teaching syllabus
2.
Goals for 2013-2014
Reviewed course content, teaching methods, textbook use, and outcomes
for LS101
 Review pre and post assessment test
 Review and incorporate changes to the teaching curriculum

3. Credit Course Offerings
Courses to be taught 2013-2014:
Fall 13
LS101
Spring 14
LS101
4. Statistics
Semester Course
Spring 13
LS101
Fall 12
LS101
Spring 12
LS101
Spring 11
LS101
Fall 10
GED579
Spring 10
LS101
H.
Credits
2
2
2
2
3
2
Burks/Hindes
Burks/Scoville
Instructor
Burks/Scoville
Burks/Hindes
Burks/Hindes
Burks/Scoville
Burks
Burks/Scoville
Enrollment
10
6
12
Cancelled
6
8
Web Development Coordinator Report from Steve Burks
1. Personnel of Library Web Committee:
Steve Burks (Chair), Stacey Knight, Laura Crain, Kristen Hindes, Mark McAteer,
John Payne
2. Accomplishments and Activities
The new library website worked very well through the fall and spring semesters.
User feedback was positive overall. The addition of tabs to the home page and
other pages has significantly improved navigating within the website.
The major task for the coming academic year will be incorporating the new
Discovery Search into the home page and subject pages.
Goals Accomplished
 Completed library homepage with graphical elements
 Added graphic elements to main pages
37
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3.
Added Sitecore features (like tabs) to appropriate library pages
Assigned student workers to verify URLs on subject pages
Contributed to IT’s planning of the new web portal
Tested Forms, Off-Campus Access, and Database Functionality
Ongoing testing of the best use of the new system for our main
information tools was reviewed throughout the year
Goals for 2013-2014
 Incorporate the new Discovery Search into the home page and subject
pages.
 Student workers checking URLs on subject pages
 Testing of Forms, Off-Campus Access, and Database Functionality.
Ongoing testing of the best use of the new system for our main
information tools was reviewed throughout the year
4. Web Usage Statistics:
The Library’s web usage was unchanged when compared to the total college
usage. The library homepage is the 4th most visited site on the college system.
The library website was visited a total of 159,554 times accounting for 2.3% of
the college website page views.
Listed below are the top 40 visited pages on the library website. Excluded are
the usage statistics of the Quick Search, Tabs, Journal Finder, and Library
Catalog which cannot be tracked by Google Analytics.
Because of the redesign of the library website, many pages do not match up with
the corresponding pages from the old site. There are some trends that can be
noted though. The Get Research page is getting traffic (rank #19). In the
previous website this page got little traffic. Subject pages are the primary pages
used to access the collection.
Library Website Page Visits Rankings
July 1, 2012 - June 30, 2013
July 1, 2011 – June 30, 2012
1. /library
1. /library/
2. /library/subject/
2. /library/subject/
3. /library/databases/
3. /library/databases/
4. /library/hours/
4. /library/databases/title/
5. /library/subject/business/
5. /library/subject/psychology.asp
6. /library/subject/psychology.asp
6. /library/subject/business.asp
7. /library/subject/biology
7. /library/about/hours/
8. library/my-library-account
8. /library/books/default.asp
9. /library/subject/history/
9. /library/subject/history/
10 /library/about-the-library
10 /library/subject/biology.asp
11 /library/subject/religious-studies
11 /library/services/myaccount.asp
12 /library/subject/education.asp
12 /library/databases/subject/default.asp
13 /library/research-resources
13 /library/subject/business/bu113a.asp
14 /library/services
14 /library/videoaudio/default.asp
15 /library/services/student
15 /library/subject/religious.asp
38
16 Library/staff
16 /library/services/student/default.asp
17 /library/subject/chemistry/
17 /library/databases/title/mango.asp
18 /library/subject/business/bu113-stakeholder
18 /library/subject/education.asp -
19 /library/environmental-studies
19 /library/databases/title/default.asp
20 /library/research-help
20 /library/departments/ill/
21 /library/databases/newspapers
21 /library/about/staff/default.asp
22 /library/subject/english/
22 /library/databases/newspapers.asp
23 /library/facts/citation/
23
/library/subject/chemistry.asp
24.
/library/subject/business/bu111/companyfinancial
24.
/library/subject/business/bu113.asp
25. /library/departments/
25. /library/facts/citation.asp
26. /library/about/general/faq/
26. /library/databases/locate.asp
27. /library/departments/collection/bookawards/
27. /library/subject/anthropology.asp
28. /library/information-for/faculty
28. /library/subject/environment/default.asp
29. /library/subject/fys
29. /library/departments/default.asp
30. /library/archives
30. /library/subject/fys.asp
31. /library/subject/media-studies
31. /library/about/general/faq.asp
32. /library/about/technology/printing
32. /library/about/staff/name.asp
33. /library/subject/art
33. /library/subject/english.asp
34. /library/services/how-do-I
34. /library/services/facultystaff.asp
35. /library/resources/books
35. /library/archives/collections.asp
36. /library/databases/title/scifinder
36. /library/about/technology/offcampus.asp
37. /library/about/new-in-the-library
37. /library/subject/art.asp
38. /library/resources/video-audio
38. /library/databases/title/scifinder.asp
39. /library/subject/medieval-studies
39. /library/archives/default.asp
40. /library/departments/recommend-a-purchase
40. library/departments/collection/bookawards.asp
* Mobile site views: 839
39
Library & Information Services Statistical Summary
2008-09
2009-10
2010-11
2011-12
2012-13
Library Visits 213,676
233,741
213,695
218,592
208,741
Circulation
39,825
42,265
44,465
43,844
42,679
Book Use
Total
Print
eBooks
na
18,889
na
na
19,354
na
19,493
18,608
885
22,239
19,577
2662
23,383
17,501
5882
Interlibrary Loan
Total
6948
Borrowed
4313
Loaned
2635
6372
3641
2731
5955
2781
3174
6624
3078
3546
6090
2861
3229
Reference Questions
Total
2467
Research
na
1975
na
1563
707
1422
786
1317
735
Library Instruction
Sessions
156
Attendance 2312
170
2482
194
3105
195
3314
200
3242
Physical Volumes
Total
254,742
Books
207,198
Bound per. 37,080
AV/Software 10,464
263,800
213,276
38,764
11,760
270,409
218,267
40,356
11,786
277,282
223,016
41,454
12,812
280,821
225,099
41,957
13,765
Online Resources
Journals
45,869
eBooks
12,908
57,450
17,191
65,550
16,802
82,350
74,333
98,658
153,377
Books
Total
Print
eBooks
230,467
213,276
17,191
235,069
218,267
16,802
297,349
223,016
74,333
378,476
225,099
153,377
Library Use
Library Collections
220,106
207,198
12,908
40