Listening and Critiquing Communication

Copyright © 2005 Wadsworth

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Listening and Critiquing Communication

Chapter Four:

Listening and Critiquing

Communication

Deanna D. Sellnow

University of Kentucky

1


What is Listening and Why is it Important?

• Hearing and Listening Not the Same Thing

• Hearing is a Physiological Process

• Listening is a Psychological Process

Copyright © 2005 Wadsworth 2


Question:

Which of the following is true in regard to the amount of time we spend listening?

a.We listen 75 percent of the time.

b.We speak more often than we listen.

c.We listen more often than we engage in other forms of communication combined.

d.In college, 50 percent of class time is spent listening.



Communication Process

Breakdown



Types of Listening:

Considering Your Purpose

• Discriminative Listening

• Listening Between the Lines

• Comprehensive Listening

• Listening for Understanding



Question:

Which of the following is an example of comprehensive listening?

a.listening to birds singing in the backyard b.listening to a symposium on AIDS c.listening to a friend in need of help and support d.listening to a favorite CD



Types of Listening:

Considering Your Purpose

• Appreciative Listening

• Listening for Enjoyment

• Empathic Listening

• Listening to Support, Help, Empathize

• Critical Listening


• Listen to Think Deeply and React Analytically

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Question:

The two types of listening most important for listening to classroom lectures are: a.critical and comprehensive.

b.critical and discriminative.

c.comprehensive and appreciative d.discriminative and comprehensive.



SIER Model of Critical Listening



The Ethical Listener:

Bad Habits and Solutions

#1: Becoming Distracted

• Mental Distractions

• Physical Distractions

• Visual Distractions

• Auditory Distractions

• A Solution Strategy:Expend Energy

Habits to Differentiate Good from Poor Listening http://www.mapnp.org/library/commskls/listen/gd_vs_pr.htm





#2: Faking Attention

• Using Confirming Behaviors But…

• Not Really Listening

• A Solution Strategy: Take Notes





#3: Being Unprepared

• Critical Listening Demands Effort

• If Unprepared, Lose Concentration

• A Solution Strategy:Prepare Yourself





#4: Prejudging the Speaker

• Can Be Caused by Inaccurate Assumptions

• Impression Formation and Management

• A Solution Strategy:Hear the Speaker Out





#5: Mentally Arguing and Jumping to

Conclusions

• Argue about Claims Made During Speech

• Notice Contradictory & Inaccurate Claims

• A Solution Strategy:Find Value in Every

Speech





#6: Listening Too Hard

• Listening Overload

• A Solution Strategy:Listen Analytically




Listening Tips Review



Characteristics of Ethical and

Effective Critiques

• Phrase as Constructive Criticism

• Explain Why Criticism is Offered

• Phrase Comments as Personal

Perceptions

• Include Comments of What

Speaker Did Well




18



Self-Evaluation of Listening Skills http://www.adv-leadership-grp.com/programs/evaluations/listening.htm

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Example of Content Critique



Example of Structure Critique



Example of Delivery Critique




23

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