Empirical Analysis of Search Advertising Strategies BHANU C. VATTIKONDA, VACHA DAVE, SAIKAT GUHA, ALEX C. SNOEREN Query Sponsored results Organic results 2 Huge and growing industry Search Revenues ($ billions) 30 25 20 15 10 5 0 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Source: IAB/PwC Internet Ad Revenue reports 3 Sponsored Organic Brand Ad Competitor Ad Are common advertising strategies profitable? Metrics for campaign analysis Click-through-rate (CTR) Measures ability to attract users but not quality of users Cost per acquisition (CPA) or cost per conversion: Does not capture profitability (e.g., in case of organic results) Profit-per-impression Requires access to sensitive financial information from advertisers User Flow Search impression Conversion 7 Search engine data User click information Cost of a particular advertising strategy Number of conversions that an advertiser receives How much is a conversion worth to the advertiser? 8 Value of a conversion Advertisers specify bid value for an ad Indicates how much they are willing to spend We assume that advertisers are rational and want overall advertising to be profitable money advertiser is wiling to spend Value of a converison, 𝜆 = number of conversions total bid value = number of conversions 9 Net acquisition benefit (NAB) We introduce a new metric--NAB--captures profitability of a particular strategy Advertiser spends 𝑐𝑜𝑠𝑡 on a particular strategy 𝑥 Leads to 𝜋 conversions 𝜆 is value of a conversion Profitability(𝑥) = 𝜋 ∗ 𝜆 − 𝑐𝑜𝑠𝑡 𝑁𝐴𝐵 𝑥 = 𝜋 − 𝑐𝑜𝑠𝑡 , 𝜆 normalized for impressions 10 Computing NAB 𝑁𝐴𝐵 𝑥 = 𝜋 − 𝑐𝑜𝑠𝑡 𝜆 Computing NAB for a strategy requires: 1. Conversions 2. Cost of the ad strategy 3. Value of a conversion (𝜆) 11 Comparing ad strategies Compute NAB for each advertising strategy Compare NAB to see which ad strategy is more profitable If 𝑁𝐴𝐵 𝑥 > 𝑁𝐴𝐵 𝑦 then strategy 𝑥 is better than 𝑦 12 Common ad strategies we analyze Cannibalization Advertising for own brand name Poaching Advertising for a competitors brand name Mobile ad extensions Using ad extensions (e.g., call extension) on mobile devices Sponsored Organic Search engine dataset Month long click log data from a search engine Billions of clicks Millions of ads Conversions for both ad and organic clicks Several million dollars of ad spend Bid that the advertiser placed for each ad click 15 Advertising for own brand name Advertise for brand name NAB is computed over search impressions where user searches for brand name and ad is shown Do not advertise for brand name NAB is computed over search impressions where user searches for brand name and ad is NOT shown 16 Advertising for own brand name Yes, advertise Impressions Conversions Cost Target cost No, do not advertise • Users search for brand • Users search for brand and advertiser ad is shown • Total number of conversions through ads and organic results and advertiser ad is not shown • Number of conversions through organic results • Cost of campaign •0 •𝜆 •𝜆 --- but irrelevant 17 NAB(ad) Advertising on own brand name NAB(noad) 18 Incremental benefit is limited 32% advertisers net loss Why do advertisers advertise − NAB(noad) for NAB theirad brand name? NAB(noad) 19 Click-through-rate is misleading CTR Click-through-rate not correlated to campaign performance NAB ad − NAB(noad) NAB(noad) 20 Summary We introduce NAB which can be used measure profitability of an ad campaign without access to profit information from advertisers Advertisers often target the wrong users Common strategy of targeting own brand name can be a net loss Commonly used metrics can be misleading 21 Thank you 22