Ten Commandments for
Your Network Setup
October 17, 2006
My Background
• Been with Wake Tech and the ITS team for
nearly 11 years
• Previously in the Private Sector as an
Engineer
• Reliability/Failure Analysis Engineer
• Test Design Engineer
• Nearly 23 years of Experience in the
Computer Industry
• I Love the Pittsburgh Steelers
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Information Technology Services
Mission
• The mission of Information Technology
Services at Wake Technical Community
College is to support Student Learning,
Faculty Teaching and College
Operations through the use of
Information Technology
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Information Technology Services
Philosophy
• The most important relationship on
campus is that between the Student
and the Instructor. Everything else on
campus is in support of that
relationship.
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Not These Ten Commandments
I. You shall have no other Gods before Me.
II. You shall not make for yourself a carved image.
III. You shall not take the name of the Lord your God
in vain.
IV. Remember the Sabbath Day and keep it holy.
V. Honor your Father and Mother.
VI. You shall not murder.
VII. You shall not commit adultery.
VIII. You shall not steal.
IX. You shall not bear false witness against your
neighbor.
X. You shall not covet your neighbor’s house or wife.
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
These Ten Commandments
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Adopt a Network Operating System
Provide Personal Storage Space for Faculty & Staff
Provide Department Storage Space
Allow Secure, Remote Access to this Storage
Secure the Network
Identify Manual Processes and Automate Them
Create Computer Lab Standards
Design Reliable, Network Based Print Services
Document Your Network
Implement a Help Desk
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Adopt A Network Operating System
•
•
•
•
•
•
Novell or Microsoft
What drives the decision?
Knowledge & Experience?
Ease of Use?
Hardware/Software Budget?
The History & Entrenchment?
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Personal Storage Space for
Faculty & Staff
• Provide Minimum Space for Users
• Create Policy to Increase User’s Space IF
requested
• Allow Access to Data using Any Secured
Computer Within the College Domain
• Perform Nightly Backup
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Department Storage Space for
Faculty & Staff
• Empower Department Users to Maintain
Folder Structure and Access
• Structure Folders, Access Rights for
Department IF Requested
• Allow Access to Data Using Any Secured
Computer Within the College Domain
• Perform Nightly Backup
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Provide Secure Remote Access for
Faculty & Staff
• Determine the Hardware Platform; our College
Chose the Cisco ASA 5540
• Pilot test the VPN Client Application
• Create Policy VPN Access
• Make VPN Software & Instructions available for
Faculty and Staff
• Create or Use Accounts that are Unique for Audit
Trail Logs
• For Data Access, use Microsoft’s WebDAV
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Secure the Network
• Identify a Public IP Address Segment for Use as
Your Gateway for Your Domain
• Identify private IP Address Segments for Internal
Use
• Determine VLAN Based on Data Type, Security,
and Broadcast Domain Control
• Associate VLANs with Private Segments or
Groups of Segments and Deploy the Pair.
• Some Data Type Examples: Management,
Faculty & Staff, Computer Labs, Video
Conferencing, and VoIP
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Identify Manual Processes and
Automate Them
• Use DHCP & Provide Long Lease Times
• Create Various DHCP Scopes Based on
VLAN/Private IP Address Scheme
• Use Remote Management Software to
Support Faculty & Staff Computers
• Teach Users to Install College Authorized
Software
• Automate Data Backup
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Computer Lab Standards
• Determine a Hardware Standard for Your
Computers
• Purchase Software/Agreements That are
Flexible & Encompassing
• Collaborate with Instructors for Lab
Images
• Design Deployment Methods for
Hardware/Software Installation
• The GOAL: Zero Touch Solution
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Design Reliable Network Based
Print Services
• Determine a Hardware Standard for Print
Services
• Consolidate Output Services – Printing,
Scanning, Copying, Fax with MFM/MFD
• Create a Self-Service Process for Users to
Install Printers
• Automate Print Services Management –
50 to 60% of Service Calls are Print
Related
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Document Your Network
• Self Document Your Network by the
Nomenclature Used
• Identify a Central, Secure Repository to
Store Mission Critical Information
• Keep a Hard Copy of this Information for
Business Continuity
• Ensure Several People KNOW How Their
Responsible Portion of the Network Works
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Implement a Help Desk
• It’s a Business Decision, not a Technical
Decision
• Primary Support is Faculty & Staff
• How Will You Staff It?
• Create a Communication Policy for
Password Information
• If Done Right, Your Ratings & Image Will
Improve
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Why have the Ten
Commandments?
• It is the Game Plan
• It Breaks the Network Down to
Manageable Parts
• It Provides Better Understanding to All
Members of ITS
• It Makes Communication Easier to Senior
Management
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Wake Tech’s ITS Crew
Dr. Darryl McGraw – Chief Information Officer
Leigh Anne Dupree – Director, IT & Help Desk Support
Chris Keefer – Director, Systems
Chris Wheeler – Director, Network Services
Tim Nicholson – Manager, Administrative Computing
Dale Weaver – Manager, Web Services
Fred Zahn – Manager, Network Services
Carlos McCormick – Manager, Instructional Technologies
Alec Woodruff – IT Systems Engineer
Buddy Gilmore – IT Voice Engineer
Jason Pickard – Senior Systems Analyst
Thomas Guettler – Senior IT Analyst
Ernest Youngblood – Help Desk Analyst
Cary Osborne – IT Analyst
Frank Spikes – IT Analyst
Dave Goldstein – IT Technician
Jeremy Blalock – IT Technician
Liz Winfrey – Web Designer Specialist
Susan Fenn – Programmer/Analyst
Amy Murray – Application Support Technician
Crystal Eatman – Administrative Assistant
Kyle Fescoe – Help Desk Assistant
WAKE TECH
INFORMATION TECHNOLOGY SERVICES
Question Period
Answers are Optional
Opinions are always Given
Visit Wake Tech:www.waketech.edu
Visit our ITS: its.waketech.edu
My Email:
cpwheeler@waketech.edu
WAKE TECH
INFORMATION TECHNOLOGY SERVICES