Cuallet step by step guide
New user / Register
Step 1
From the Cuallet home page, click the “Sign Up Now” button.
Sign up
1. Enter the requested
information.
2. Select your confirmation
method.
3. Read and accept the terms
and conditions of use.
4. Click “Register”.
5. An email or SMS (depending
on your choice) will be sent to
with an activation code.
Sign up
using your card
1.
2.
3.
4.
5.
6.
Check the box “Sign up using your
Cuallix or Cuallet card”
Enter your card number,
expiration date and security code
(the last 3 digits on the back of
your card)
Enter the additional required
information.
Select your confirmation method.
Read and accept the terms and
conditions and click “Register”.
An email or SMS (depending on
your choice) will be sent to you to
the registered email address with
an activation code.
Confirm account
Step 1
From the Cuallet home page, click the “Confirm account” under the
email/mobile field.
Step 2
Select the method where you received the activation code and click
“Next”.
Step 3
Enter the email address or mobile phone number where you received
your activation code and click “Next”.
Step 4
Enter the activation code you received, check the box accepting terms
and conditions and click “Ok” button. You can now log in your account
in the main page.
Load Funds
From the main menu, select the option: Load Funds
Load Funds – Cash Payment
1. Select the Cash Payment option by clicking “Add”.
2. Select the country where you want to make the payment.
3. Enter the amount you want to add on your account.
4. Follow the instructions to complete the payment.
5. Print the proof of payment and go to the selected location to perform your payment
within the next 24 hours.
Load Funds – Electronic Cash Card
1. Select the Electronic cash card option by clicking “Add”.
2. Enter the number of your card and the security code (4 digits on the scratch-off
part on the back of your Cuallet card) and click in “Confirm”.
Load Funds – Credit or Debit Card
1. Select the Credit or debit card option by clicking “Add”.
2. Enter the amount you wish to load
in your account and click “Next”.
3. Review and confirm your transaction by
clicking “Confirm” button.
4. Select your payment method.
5. Enter your card information and
click “Continue” to review and
complete the payment.
Load Funds – Bank Transfer
1. Select the Bank transfer option by clicking “Add”.
2. Select your country and enter the
amount you wish to load in your
account and click “Next”.
3. Review and confirm your
transaction by clicking “Confirm”.
4. Select your bank and click in “Go to pay”
5. You will be redirected to your online banking, where you will be able to
enter your account information and complete the payment.
Money Transfer
1. From the main menu, select the option: Money Transfer
2. Select “Transfer to account” by clicking the “Start” button.
3. Select a recipient (If you have no registered recipients, click in “Add recipient” and enter the
required information) Click “Next”.
4. Select a recipient account (If you have no registered accounts, click in “Add account” and
enter the required information) Click “Next”.
5. Enter the amount you wish to transfer and then the system will display the amount that will
be charged to your master account according the type of currency of this.
6. Click in “Debit account” to proceed with the transaction.
7. Review and confirm your transaction by clicking “Confirm” button.
Bill Pay
1. From the main menu, select the option: Bill Pay
2. Select the country.
Bill Pay - Mexico
3.
Search for the biller typing the name of the service or selecting it from the
list and click the “$” sign to perform the payment.
4.
Enter the requested
information such as
reference number,
amount, etc. that you
will find in your receipt.
5.
Read and accept the
terms and conditions.
6.
Click “Debit account” to
complete the
transaction.
Bill Pay - USA
3. Select the type of
service of the bill you
want to pay.
4. Enter the name of
the biller.
5. Click “Search”.
6. Click in the “$” sign
to perform the
payment.
4.
5.
6.
Enter the requested
information such as
reference number,
amount, etc. that you
will find in your receipt.
Read and accept the
terms and conditions.
Click “Debit account” to
complete the
transaction.
Airtime Recharge
1. From the main menu, select the option: Airtime Recharge
2. Select the country and
enter the mobile phone
that you wish to recharge
and click “Continue”.
3. Select the carrier.
4. Select the amount
you wish to add.
5. Click “Debit
account” to complete
the transaction.
Request / Activate a Card
1. From the main menu, select the option: Request / Activate a Card
2. Select “Request a Card”
3. Enter the required information for the card shipment.
3. Once you receive your card, go to Activate a Card
4. Enter the card information, then assign a PIN.
5. Click “Ok” to activate.