The Human Resource Challenge
Hema Ravichandar
Infoscion Management Process
5
6
1
Attract & Recruit
Professionally Competent,
Happy and Prosperous
Best In Class Infoscions
2
Analyst Meet 2001, August 6, 2001
4
Analyze
Learn
& Improve
3
Infosys Technologies Ltd., © 2001
The HR Challenges……
» To recruit, enable, empower and retain the best and
the brightest
– Create a readily deployable talent pool
– Competency Based Role Enabling
– Sustain Employee Motivation
– Address Compensation Challenges
» Enable IT in HR & improve processes to enhance
productivity
Analyst Meet 2001, August 6, 2001
Infosys Technologies Ltd., © 2001
HR Challenges
Deployable talent pool
Deployable
talent pool
– Focused and need-based lateral hiring
Competency
Based Role
Enabling
Sustain
Employee
Motivation
– Continue hiring from select campuses –
“Day 1” status
– Phased joining of campus recruits
Compensation
Challenges
IT in HR &
Processes
Analyst Meet 2001, August 6, 2001
Infosys Technologies Ltd., © 2001
HR Challenges
Deployable
talent pool
Competency
Based Role
Enabling
Sustain
Employee
Motivation
Compensation
Challenges
IT in HR &
Processes
Analyst Meet 2001, August 6, 2001
Competency Based Role Enabling
Identification of
• Streams, roles and competencies
• High potential employees
• Design and deployment of Training, Mentoring
and Appraisal mechanisms
• Integrated Continuous Education
Infosys Technologies Ltd., © 2001
Streams & Roles
Project
Management
Customer
Interface
Technical
Program
Management
Business
Analyst
Software Engr
Programmer
Analyst
Resident Project
Coordinator
Technical
Specialist
Resident Project
Manager
Project Manager
Account Mngr
Grp Proj Mngr
Business
Support Mngr
Prod Dev Mngr
Delivery Mngr
Analyst Meet 2001, August 6, 2001
Domain
Consulting
Associate
Consultant
Technical
Architect
Program
Manager
Sr. Technical
Architect
Senior Program
Manager
Principal
Architect
Consultant
Sr. Consultant
Principal
Consultant
Sr. Principal
Consultant
Infosys Technologies Ltd., © 2001
Behavioral Competency Framework
Illustrative - (Project Management) Behavioral Competencies
Software
Engineer
Resident
Group
Product
Programmer Project
Project Project Development Delivery
Analyst
Coordinator Manager Manager Manager
Manager
Analytical
Ability
Innovation
Team Working
Team
Leadership
Communication/
Business
Communication
Customer
Orientation
Planning &
Organizing
Change
Management
Commercial
Orientation
Strategic
Thinking
Analyst Meet 2001, August 6, 2001
Infosys Technologies Ltd., © 2001
Technical Competency Framework
Illustrative - (Project Management) Technical Competencies
Product
Group
Resident
Development Delivery
Project
Project
Software Programmer Project
Manager
Coordinator Manager Manager Manager
Engineer Analyst
Quality
Planning &
Practice
Technical
Knowledge
Programming
Testing
Design
Analysis
Presales
Analyst Meet 2001, August 6, 2001
Infosys Technologies Ltd., © 2001
Integrated Continuous Education @ Infosys
Technical
Training
Quality Process
Training
Personal
Effectiveness
& MDP
Infosys
Leadership
Systems
Analyst Meet 2001, August 6, 2001
Infosys Leadership System
Quality
Process
Training
Technical
Training
Personal Effectiveness
Managerial
•Implementing
14.5
weeks
of& CMM
Performance
Technology
•Statistical
Process Control
integrated
training
Training
Focus
Program
•Group Review
Infosys
Manager
Driving
•Defect Prevention
Finishing
School
Personal
Work
160 Middle•Internal
Level Auditor’s
Training
Change
Effectiveness
Prog. Analyst
Prgms
8 Days/
Annum
Infosys
•Configuration
Management
People
Business
Software Engineer Vision &•Defect Prevention
Continued
Values
Milestones
C-Enabling
Customer
•Introduction Executive
to
CMM
Developing
Planned
On
Request
Entry Level
Partnering
Education
Courses
Leaders Courses Teamwork•Generic
& Stream Spcific Infosys Quality System
Creating Positive
Organisational
Work Environment
Savvy
Classroom
E- Learning
Training
Infosys Technologies Ltd., © 2001
HR Challenges
Deployable
talent pool
Competency
Based Role
Enabling
Sustain
Employee
Motivation
Compensation
Challenges
IT in HR &
Processes
Analyst Meet 2001, August 6, 2001
Sustaining Employee Motivation
• Constant Communication
•
Enabling HR capabilities in line
• Reinforce the vibrant Infosys culture
• Institutionalizing Innovation & Creativity
– Knowledge Management
•
Monitoring and actioning the Employee Satisfaction
ESAT Participation Trends
Infosys Technologies Ltd., © 2001
HR Challenges
Deployable
talent pool
Competency
Based Role
Enabling
Sustain
Employee
Motivation
Compensation
Challenges
IT in HR &
Processes
Compensation Challenges
» Competitive Compensation
» Performance Linked Pay
» Company performance incentive
» Individual performance
» Asset Creation Opportunities
» Address the lifestyle of the employee
» Continue to be attractive
» Wealth Creation Opportunities
» Attractiveness
» Stability
» Long term
» Part of the whole
Analyst Meet 2001, August 6, 2001
Infosys Technologies Ltd., © 2001
HR Challenges
Deployable
talent pool
IT in HR & Processes
»Increased HR Productivity
» System Enabled HR Services
Competency
Based Role
Enabling
Sustain
Employee
Motivation
Compensation
Challenges
IT in HR &
Processes
» Process Orientation
» Malcolm Baldrige Framework
» SIX Sigma CFPM
Analyst Meet 2001, August 6, 2001
Infosys Technologies Ltd., © 2001
External Accolades
» Declared No.1 in the Best Employer Survey of
Business Today in association with Hewitt Associates
» "Best Employer" in the Indian Software Industry Dataquest - NFO-MBL India
» Best Organization award by HRD Network
Analyst Meet 2001, August 6, 2001
Infosys Technologies Ltd., © 2001
Infosys Value Adds
Financial
Value Add
Learning
Value Add
Analyst Meet 2001, August 6, 2001
Emotional
Value Add
Infosys Technologies Ltd., © 2001
Thank You