By MATSIKO Gonzague
Rwanda Utilities Regulatory Authority(RURA)
3/12/2016
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Background
Current status of Postal Sector
Regulatory Environment
The role of regulation in the postal and
courier sector
Universal Access
Quality of Service(QoS)
Security
Consumer protection
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The Postal System has been the main
communications infrastructure in Rwanda
since1922.
The National Postal Office(NPO) operated
without a guiding regulations and this
situation emphasized the gap governing the
sector, which established the National Post
Office as a monopoly in 1992.
From that time until now, NPO has been the
only officially recognized postal operator.
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New entrants came into the postal market
(particularly the express segment) by taking
advantage of gaps in the existing laws and
regulatory regime.
The postal services in Rwanda are providing
by the National Post Office and number of
Private Operators both local and
international.
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The National Post Office of Rwanda has 19
branches in 17 Districts out of 30 districts.
Rwanda is in process of integrating postcode into
National Addressing System in order to enhance ecommerce. Post Office received an expert from UPU
to make visibility study on how Postcodes can be
integrated to existing addressing system.
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The Rwanda postal sector is experiencing
significant change which is characterized by
increased customer expectations, increased
competition, technological changes, and the
internationalization of business, particularly
in cross-border mail, express mail and
logistics.
Postal sector is now under supervision of the
Ministry having postal matters in its duties
(currently the Ministry of Youth and ICT).
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Law No. 09/2013 of 1st March 2013 establishing
RURA and Postal Sector regulation is one of the
mandates given to RURA
RURA drafted regulations on Postal and Courier
Operators will be adopted very soon.
Drafted Postal Sector Policy in Rwanda(seeks to
provide Rwanda with a clear vision and policy
direction for driving a growing and modernized
postal services industry) waiting to be adopted.
Waiting the ICT bill to be adopted very soon(
establishing a framework for ICT policy and
regulation, Postal sector is included the scope of
this bill).
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To promote and encourage the expansion of postal
services for the social and economic development
of the country;
To ensure the compliance with the rules of
transparent and competition;
To ensure equal treatment of beneficiaries and the
respect of the principles of adaptability and
continuity of the public service;
To ensure that services are provided throughout
the country as far as practicable, reasonably postal
services to satisfy demand for the services;
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To ensure that providers of postal and courier
services achieve the highest level of efficiency in the
provision of the services and are open to customer
and community needs;
 To provide quality standards required
by the
Authority for the provision of postal and Courier
services in the Country ;
 To
promote and protect the interests of
beneficiaries;
 To guarantee the secrecy of the correspondence.
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Postal Regulations encourages the postal
operator to provide universal postal service
and continually improve on service coverage
and penetration levels, which can be used to
measure achievements in the universal
service provision.
Authorities hereby established the minimum
postal service standards for the universal
services with regard international postal
regulations.
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Postal operators shall comply with quality of
service standards, which was determined by
the Authority in accordance with international
postal regulations.
Dos should have in place automate quality of
service monitoring equipment and the
necessary skills to improve quality of service
in the postal sector.
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The Regulatory Authority determined items
prohibited to be routed by postal operators.
In our regulation we have highlighted that
Security measures are one facilities required
for operating as postal or courier Licensee.
For instance, scanning machines or detectors
on of office of exchange and sniffer dogs.
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The regulatory authority needs to protect the
consumers from poor quality of services, and
ensure that operators conform to
international postal standards.
A customer shall have the right to
compensation in case a postal or courier
article is lost or misplaced within the
operator’s network or system.
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THANK YOU
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