Daniel D. Garza
The Woodlands Texas 77380 dangarza1@comcast.net; dang77380@yahoo.com
281-658-9312 (Cell) www.rareearthcom.com
CAREER SUMMARY

Over 15+ years documentation experience with computer/various technologies
and 8+ years of Oil and Gas related technology. Experience with downhole survey
tools and how they are used. Familiar with technical applications and learning new
processes and concepts. Business Graduate.

Examples of documentation for standards, procedures, and training:
o
Improved material retention and comprehension by developing interactive
modules with Captivate 8 and implemented on Litmos LMS.
o
Wrote upgrades along with company style format the infamous downhole well
user manuals, and training courses for Measurement While Drilling (MWD), Logging While
Drilling (LWD), Gyro Drilling, and Directional Drilling.
o
Vastly improved overall staff proficiency with a web help knowledge base for information
technology w/ RoboHelp on SharePoint 2013
o
Reduced confusion by developing documentation and training courses for HR new hire content.
o
Configured online help file systems using RoboHelp HTML for Merrick Systems, Neon
Solutions, and Schlumberger Oilfield services

Ensured content accuracy by maintaining effective communications with geoscientists, mechanical
engineers, hardware/software engineers/developers at HP/Compaq, Schlumberger, Enterprise
Products, and Unocal, Saipem, Neon Solutions, Merrick Systems, Scientific Drilling and Tyco
Thermal

Received “Awards of Excellence” from Society of Technical Communicators (STC) 2000 and 2001
EDUCATION

Graduate Student at West Texas A&M University, enrolled in the Instructional Designer and
Technology Masters in Education program (Current projected to graduate late 2016~17)
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Bachelors of Business Administration - University of Houston College of Business. Major:
Finance, Minor: R-TV, Multimedia Communications (May – 1995)
CERTIFICATIONS
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MS Project, Framemaker ( InDesign), Dreamweaver, Photoshop, Excel, Oracle, Flash,
Intermediate Networking, CSS, XHTML, and InDesign – North Montgomery College Continuing
Education
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Information Mapping level one and level two
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Interactive Train the Trainer Certification awarded by the Bob Peck Group
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Electrical/Mechanical A.C. Refrigeration and Heating– Houston Community College (1998)
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Third Grade Stationary Engineers License – City of Houston (May 1987 to 1989)
SKILLS and KNOWLEGE
Software Knowledge
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Illustrator
Live Link
Sharepoint
Adobe:
o Tech Suite
o Distiller
o Acrobat
o PDF maker
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Photoshop
MS Office 2013
MS Project
Snagit Studio
Oracle
Captivate 8
Adobe Creative
Cloud Tools
 Indesign
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RoboHelp HTML5
Roboengine
Eclipse HTML
Other HTML web
editors
Framemaker
Dreamweaver
Custom apps
Crystal reports
Hardware Knowledge
 PCs upgrades
 Network
hardware
 Server
Maintenance
 Cluster systems
 LAN/WANs
 Oil Tools
 Internetworks
 Routers
 AS 400
documentation
 MS SQL
documentation
 Data Storage
 HVAC
 Mechanical
Equipment
 Pneumatics
 Gas Tubing
Gauges
 Boiler certified
 Thermal heaters
 Electric Motors
 Compressors
Daniel D. Garza
CONTRACT WORK HISTORY
Scientific Drilling International (Contract to Perm)
Technical Writer/Instructional Designer
Jan, 2012 to Present
Manager Jason Dwyer

Increase productivity and decreased TIRR rates by developing LWD, MWD, Gyro, and Directional
Drilling user manuals for Bottom Hole Assemblies (BHA).

Effectively distributed/scheduled content to SME’s for review, obtain changes and update content.

Simplified information seeking with a web knowledge base for IT hosted on MS SharePoint.

Created knowledge retaining e-learning modules and publish to HTML5 (or whatever) on Litmos
Learning Management System (LMS).
Tools used:
o
Captivate 8
o
Adobe Cloud (Photoshop, Illustrator, Bridge, InDesign)
o
Office 2013 (Word, PowerPoint, Excel, Visio)
o
Adobe RoboHelp
Transocean (Six Month Contract)
Technical Writer (Insight Global)
June, 2011 to Dec 2011
Manager Athar Imam

Slashed rig incidents by 25% by developing a comprehensive user manual called, Asset Planning
Training (APT). Reviewed and submitted topics to SME’s, obtain critical info.

Reduced program errors by performing application test cases as manual progressed.
Tools used:
o
MS Office 2013
o
Snag it
Self Employed (Three Months)
March, 2011 ongoing
Buyer/Seller restored automobiles
Identify and purchase crippled automobiles, restore, paint, & bring back to life and then place on
market. Have home workshop.
Sysco (Three Month Contract)
Technical Writer (AmeriSource Technologies, Inc.)
Jan, 2011 to March, 2011
Manager Amy Obenhaus

Created RoboHelp system for both Sysco Order Management and for Menu Analysis application.

Generated Cristal Reports for analysis research stored on SharePoint server.
Tools used:
o
Adobe RoboHelp HTML
o
Adobe Captivate
o
MS Office 2010
o
MS Publisher
o
Crystal Reports
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Daniel D. Garza
Self Employed (Seven Month Project, Mini Cooper)
May, 2010 to Dec, 2010
Buyer/Seller restored automobiles
Identify and purchase crippled automobiles, restore, paint, & bring back to life and then place on
market.
Oceaneering (Three Month Contract)
Technical Writer (Instatech Staffing)
March, 2010 to May, 2010
Manager Eric Carney

Identified and developed work instructions for cabling extrusion facility. Develop, write, and edit
procedures using Word 07 and MS office tools.

Captured operator processes with digital cameras and graphic editing tools.
Tools used:
o
MS Word 2007, with extensive style formatting
o
MS Word Template development with special hotkeys using Auto text
o
MS Excel Spreadsheet tracking, with completion rates and dates received and time submitted
o
MS Visio for developing workflow processes, utilizing color codes to create labor divisions.
Self Employed (Seven Month Project)
August, 2009 to March, 2010
Buyer/Seller restored automobiles
Identify and purchase automobiles with “potential”, restore, paint, & bring back to life and then place on
market.
M & H Energy Services (One Year Contract)
Technical Editor –ExxonMobil
July, 2008 to July, 2009
Manager: Wilson Vargas

Edited copy and met tight deadlines for the Malaysia project, edited procedures to standards
following the Exxon C.A.S. offshore documentation guidelines for petro-chemical refineries.

Maintained and utilized working templates. Tracked and recorded progress on spreadsheet. Sent
out reports with completion rate percentages to management personnel.

Communicated regularly with writers, engineers/SMES, and technicians. Incorporated standard
styles onto review copies as needed.
Tools used:
o
MS Word 2003, with extensive style formatting
o
MS Word Template development with special hotkeys using Auto text
o
MS Excel Spreadsheet tracking, with percentages of completion and dates received and submitted for
reviews
o
MS Excel Spreadsheet tracking, with completion times and dates received with reviews outstanding
postings
Modis IT Resource Management (Nine Month Project)
August, 2007 to April, 2008
Tech Writer – Schlumberger/Westerngeco Manager: Linda Hall

Created HTML Help file system, online documentation for Petrel imaging software using MSWord
templates and RoboHelp. Updated/modified software help files within the program.

Capture screen shots. Communicated with developers. Incorporated MS manual of style.
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Daniel D. Garza
Tools used:
o
MS Word 2003, with extensive style formatting (Developed with special hotkeys using Auto text)
o
MS Excel Spreadsheet tracking
o
RoboHelp HTML with CSS
o
SharePoint (Maintained test case docs)
Burnett Staffing (Six Month Contract)
December, 2006 to July, 2007
Tech Writer – Tyco Thermal Manager: Jeff Fabry

Wrote SOPs and Work Instructions describing factory R & D process development for Shell project.

Created Excel Spreadsheets, graphs, charts. Used Visio for flowcharts.

Visually represented process flow with a PowerPoint Business Plan for project team.
Tools used:
o
MS Word 2003, with extensive style formatting
o
MS Word Template design
o
MS PowerPoint development of Business presentation of the project.
o
MS Excel Spreadsheet tracking, with completion and dates received and review outstanding
o
MS Visio for capturing flow processes
RCG Inc. (Three Month Contract)
Tech Writer – Atos Origin
Sept, 2006 to November, 2006
Manager: Steven Bickle

Developed Global Security Operations Center (GSOC) Implementation Decision Project. Used to
determine feasibility/implementation of IT global services.

Developed Excel Spreadsheets, graphs, charts, and Feasibility/Proposal Documentation for Global
Financial IT security project.
Tools used:
o
MS Word 2003, in manual style
o
MS PowerPoint development with special hotkeys using Auto text
o
MS Excel Spreadsheet for generating graphs to illustrate key points in proposal
o
MS Visio for capturing flow processes
Merrick Systems, Inc. (Five Month Contract)
March, 2006 to July, 2006
Tech Writer – Merrick Systems Inc. Manager: Alan Breacher

Developed and published RoboHelp HTML online file system for innovative one virtual source
integration software (OVS) program. Updated/modified software help files in HTML.

Implemented a combination of MS Paint, Excel, Adobe Photoshop, and Snag It to capture screen
images and other relevant information.

Communicated with developers, program managers, other writers, and other personnel.
Tools used:
o
MS Word 2003, with extensive style formatting
o
MS Word Template development with special hotkeys using Auto text
o
MS Excel Spreadsheet tracking, with completion and dates received and review outstanding
o
RoboHelp HTML with CSS
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Daniel D. Garza
Modis IT Resource Management (Five Month Contract)
Tech Writer – Neon Systems
Dec, 2005 to February, 2006
Manager: Steve Cherry

Created HTML Help file system, online documentation for innovative mainframe integration
software, Neon Shadow RTE. Documentation was developed using Shadow Studio HTML online
help editor, similar to Robohelp. Updated/modified software help files within the program.

Used a combination of MS Paint and Snag It to capture screen shots. Communicated with
developers.
Tools used:
o
MS Word 2003, with extensive style formatting
o
MS Word Template using Auto text
o
Eclipse HTML web authoring
o
Snag it for graphical generations
National Employment Service Corp. (Four Month Contract)
August, 2005 to Nov. 26, 2005
Tech Writer – Saipem America Inc. Manager: Lynn Lehmann

Documented corporate migration of internal technical process flow of various project related work
activities. Developed and maintained business process flow documentation in accordance with
corporate guidelines.

Wrote and developed the company manual using MS Word, Excel, and Visio for cross functional
diagrams and system processes.
Tools used:
o
MS Word 2003, with style formatting
o
MS Word Template development with special hotkeys using Auto text
o
MS Excel Spreadsheet tracking, with completion and dates received and review outstanding
o
MS Visio for cross functional processes
Inquest Staffing (14 Month Contract)
Feb, 2004 to March, 2005
Tech Writer – Unocal Corporation Manager: Ramee Jordan
Documented internal IT and Standard Operating Procedures (SOPs) at Unocal, Sugar Land.
Developed and maintained business process flow documentation in preparation for Sarbanes-Oxley
audit.
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Developed internal system manuals including the Cisco Security Agent Process Manual.
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Used Visio for cross-functional diagrams and system processes. Maintained file management using
Live Link, a file database storage system similar to EDMS. This storage area implemented NAS
technology and had remote access via virtual private networking (VPN).
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Maintained a portal newsletter intranet site using a web builder type portal similar to Share point
with an SQL backend.
Tools used:
o
MS Word 2003, with style formatting for manual development
o
MS Word Template development with special hotkeys using Auto text
o
MS Visio for workflow processes
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Daniel D. Garza
Golden Ink (Eight Month Contract)
Tech Writer- Golden-ink
Nov 2003- June 2004
Manager: Renata Golden
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Developed courseware training modules for the Hewlett Packard Corporation for data storage
solutions such as storage area network (SAN) technologies.

Developed and documented training modules using MS word and PowerPoint. Used Excel to
provide data implemented in the documentation.
Tools used:
o
MS Word 2003, with style formatting, template development with special hotkeys using Auto text
o
MS Excel Spreadsheet tracking, with completion and dates received and review outstanding
o
MS Visio for workflow processes
o
MS PowerPoint for instructional presentations
Self Employed (Four Month Project)
July, 2003 to Nov 2003
Buyer/Seller restored automobiles
Identify and purchase automobiles with “potential”, restore, paint, & bring back to life and then place on
market.
C-TREC (Seven Month Contract)
Tech Writer- C-TREC

Jan - July, 2003
Manager: Renata Golden
Development of courseware projects for the Hewlett Packard Corporation. Training modules were
developed and documented using MS word and PowerPoint as the primary applications. Edited,
met deadlines consistent with Hewlett Packard guidelines.
Tools used:
o
MS Word 2003, with style formatting
o
MS Word Template development with special hotkeys using Auto text
o
MS Excel Spreadsheet tracking, with completion and dates received and review outstanding
o
MS Visio for workflow processes
o
MS PowerPoint for instructional presentations
Wisemen Consultants (Two Month Contract)
Oct - Nov, 2002
Tech Writer-Wisemen Consultants Manager: Juhi Ahuja

Provided software documentation for WiseTrak, a database retrieval system and for a database
utility manager, a programming tool for developers. (MS Word, MS Paint for graphic capturing)

Formulized a template for the eGate IQ Monitor. Developed user guide for a database error tracking
utility.
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Daniel D. Garza
Inquest Staffing (Nine Month Contract)
Tech Writer - Schlumberger
Feb 20, 2002 to Oct 1, 2002
Manager: Vickie Rairden

Developed/Documented core business and IT workflow processes at Schlumberger. For example,
one was change management.

Enhanced visual fundamentals with Visio to show workflows and processes for several of the
management processes, such as asset management module.

Created file management using Project.net, a file database system similar to Documentum and
Live link.
Magic/Data Staffing Center (Three Month Contract)
Tech Writer- Enterprise Products
Sept 2001 to Nov 2001
Manager: Patricia Selmo

Completed Helpdesk online end-user manual used for Enterprise IT department using MS Word,
Paint shop Pro 7.02 and Visio.

Created Macros in MSWord template used for the project. Developed setup and configuration of
various software packages used by internal Oil and Gas personnel.
PERMANENT WORK HISTORY
Technical Writer/PC Tech
Aesbus Knowledge Solutions
1998 to August 2001

Provided end-user (consumer) service guides, installation cards, posters, hood labels and other
deliverables used by Compaq Computer Corporation.

Maintained and organized files using Documentum. Used Framemaker and Adobe graphic
software.
Computer /Technical Support
Consumer Access
1996 to July 1998
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Performed PC processing operations of telephony cards, rejects, billing, credits, and cancellations.

Operated on LAN systems, modems and routers, TCP/IP. Network PC configuration using
broadband access. Performed PC upgrades
Bookeeper/Sales/Computer Tech
Employment Learning Centers
Aug 1996 to Dec 1996
Performed invoice management/admin bookkeeping of payables, reconciliation’s, receivables,
collections, and deposits.
Technical Writer
Information Development Inc.
1995-1996
Special three month project for fuels research safety procedure manual to be used at the Chevron
Research & Technology Company (CRTC), located in Richmond, California just north of San Francisco.
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