Direct Delivery - Northwest Interlibrary Loan and Resource Sharing

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Direct Delivery
Lending Library to Borrowing Library User
The Double Delivery Dilemma… by Cyril Oberlander
1. Request sent to Lending Library
2. Book sent to Borrowing Library
Borrowing 3. Book sent
To User
Library
4. Book returned
Borrowing
Library
User
Distance Ed
4
Trips
To Borrowing Library
5. Book returned to Lending Library
Lending
Library
How do we deliver directly to users?
1. Request sent to Lending Library
2. Book sent
To User
Borrowing
Library
Lending
Library
Borrowing
Library
User /
Distance Ed
3. Book returned
to Lending Library
Models to consider for Direct Delivery…
•Loansome Doc
•3rd Party Library system (InnReach – Pickup Anywhere)
•Commercial Document Suppliers
•eCommerce Shipping Delivery Systems
•Discuss others…
3rd Party Library System - InnReach – Pickup Anywhere
Searches Summit catalog requests item,
but specifies delivery at nearest library
PSU User living
Near Eugene
Can OCLC’s ILL
System work this way?
Western
Wash.
Univ.
Library
sends item
Shipped to Univ. of Oregon Library
Univ.
Of
Oregon
More information from Orbis/Cascade Alliance website:
http://libweb.uoregon.edu/orbis/staffhome/pickup_anywhere-overview.ppt
Commercial Document Suppliers
Borrowing
Library
Request or
sets up an
account for
that user
Commercial
Document Supplier
Lending Library
‘adopts’ user
Set up an account for that particular user with any commercial
&
documents suppliers, or libraries that offer document delivery
Charges cost to
fee based services. Brief list:
Borrowing Library
•http://www.library.vcu.edu/tml/docsupp/
On Account
•http://www.law.northwestern.edu/lawlibrary/illweb/suppliers.htm
Document Suppliers as a model
Ask libraries to offer services to your users, but reimburse for
expenses, etc.
Borrowing Library
User
eCommerce Shipping Delivery Systems
‘Smart’ shipping systems, like those offered by
FedEx and UPS, include various options of interest:
•Email Alerts for the status of shipping.
•Web tracking of packages.
•Possibility of API scripting;
FedEx.com has an API scripting division that sets up
links between databases and their shipping system.
Explore links with OCLC, ILLiad, Clio, etc.
eCommerce tracking
An Email to the User
A web page for tracking progress
Link to web
Direct Delivery & ‘smart’ shipping systems
Request Sent to Lending Library with Direct Delivery Info.
Email
“ILL#
received”
Update
OCLC
Check Out
Item
Borrowing
Library
Email ILL#
“Returned”
Update
OCLC
Check In
Item
Borrowing
Library
User
or
Distance Ed
Book sent to Borrowing Library User
ILL# added as Tracking ID#.
Ship Email Alert Active.
Return Info. & Label included.
Lending
Library
Book returned
to Lending Library
(same shipping details)
User Return Item Process – FedEx example
User simply
prints out
FedEx E-mail
label via the
Internet, or calls
FedEx.
FedEx either
picks it up, or it
can be dropped
off at a local
package station.
Strategies for Direct Delivery
We could create custom holdings groups, by region, with
libraries interested in participating as Direct Delivery Lenders.
WestDD
CentralDD
EastDD
Example of a Direct Delivery using OCLC
Borrowing Note:
Used for information about
Direct Delivery
And
Shipping details
Test Case
In June and July, I sent 30 requests for loans to be shipped to
our patron.
•15 requests had the patron’s address in the Ship To field,
with an extensive borrowing note.
•15 requests used the borrowing note for all details.
•Only 1 item was sent directly to the patron, it had the
Ship To address of the Patron.
Some of the issues to be resolved is making sure our ILL
Management Systems can adopt the custom address and
borrowing notes within our workflow. ILLiad, for example,
uses an address generated from it’s database, not the live
address in the Ship to field.
What Next?
•Discuss the idea.
•Share findings from this NWILL Conference with the ILL Listserv.
•Seek out libraries interested in joining a pilot
•Create a holdings group of Direct Delivery Participants
•Promote Direct Delivery to vendors of ILL management systems.
Lastly…
Comments, questions
& suggestions
If you would like more information or to send your
comments, contact:
Cyril Oberlander
Head of Interlibrary Loan
Portland State University
PO BOX 1151
Portland, OR 97207
Email: [email protected]
Tel: 503-725-3357
Presentation available at:
http://www.lib.pdx.edu/services/ill/DE/DirectDelivery_files/frame.htm
More information available at:
http://www.lib.pdx.edu/services/ill/DE/DirectDelivery.html
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