IMPLEMENTATION
Notes on implementation
Use this document to make notes on your ideas and plans for implementing the University Leadership &
Management program. You may wish to think about:

Ways in which you want to customize the modules (e.g. screens to delete, areas where you want to add
your own institutional content)

Links between the online content and the face-to-face sessions you will be running as part of a blended
learning program (e.g. which screens/modules you might set as preparatory study before a particular
workshop)

Features which instructors/trainers could incorporate into their face-to-face sessions (e.g. videos or
activities which could form the basis of a group discussion).
The university context: An introduction
Screen
Welcome
Orientation
Introduction
Module 1: Welcome to ‘University Leadership and Management’
Introduction to the
program
The structure of the
program
Some guiding principles
Module 2: The higher education context
The role of universities
Notes
IMPLEMENTATION
Trends within higher
education
Leadership and
management within
higher education
Module 3: Your personal development
Learning to be an
effective leader and
manager
The importance of
personal management
Personal management
continued
A personal appraisal
Closing
Course summary
Resource bank
References
IMPLEMENTATION
University leadership and management
Screen
Notes
Welcome
Orientation
Introduction
Module 1: Introduction to academic management and leadership
Do you have what it
takes?
The head in the middle
What department
members do, and don’t,
want
Why universities are
different
Making decisions in a
university
Academic management
and academic
leadership
Four ways to read a
university – and
yourself
Module review
Module 2: Becoming an effective academic manager
IMPLEMENTATION
To be or not to be:
Weighing the costs and
benefits
Academic management
tasks
Managing the
departmental meeting
Management made
simple
Module review
Module 3: Becoming an effective academic leader
The nature of
leadership
How departments
select their leaders
Leaders and followers:
The fair exchange
Developing a personal
philosophy of
leadership
Leadership styles
IMPLEMENTATION
The leader’s dilemma
Case study
Leadership made
(relatively) simple
Module review
Module 4: Maintaining influence
The sources of social
power
The consequences of
social power
The need for
intelligence
The need for
communications
To thine own self be
true
Avoiding cognitive bias
IMPLEMENTATION
Case studies and advice
Seven key lessons for
managers and leaders
Module review
Application
Application
Closing
Course summary
Resource bank
References
IMPLEMENTATION
University cultures and organizational management
Screen
Welcome
Orientation
Introduction
Module 1: Understanding university cultures
What is ‘culture’?
Are universities really
different?
Stakeholder
expectations of
academic communities
Defining academic
culture
Social and professional
identity
Strong and weak
cultures
Psychological contracts
Competing values
framework
Notes
IMPLEMENTATION
Module review
Module 2: Leading organizational change
Types and levels of
change
Leading cultural shifts
Why things stay the
same
Undertaking a cultural
audit
The transition process:
Case study
Implementing change
Consulting with your
colleagues
Module review
Module 3: Building an effective organizational culture
IMPLEMENTATION
Knowledge
communities
Managing
constructively
Balancing productivity
and innovation
Managing up and
across
Being inclusive
Module review
Module 4: Dealing with conflict in your department
Case study: When
things go wrong
Resolving conflict 1:
What happened?
Resolving conflict 2:
Finding solutions
Bullying
IMPLEMENTATION
Case study
You are not alone:
Sources of support
Module review
Application
Application
Closing
Course summary
Resource bank
References
IMPLEMENTATION
Strategic planning
Screen
Welcome
Orientation
Introduction
Module 1: The role of strategic planning
The value and purpose
of strategic planning
Strategy management
at your university
The strategic planning
process
Envisioning your initial
role in the strategic
planning process
Case studies:
Envisioning in practice
Module review
Module 2: Developing the strategic plan
Scanning your
university’s
environment
Traditional vs. new
higher education
Notes
IMPLEMENTATION
Scanning your
department’s
environment
Analyzing your
department
Building a SWOT
analysis to consolidate
your findings
Consulting and
engaging your
colleagues
Consulting others and
achieving strategic fit
Identifying and setting
your strategic
objectives
Identifying key
performance indicators
Assessing and
managing risk 1
Assessing and
managing risk 2
Module review
Module 3: Implementing your strategic plan
IMPLEMENTATION
Deciding your approach
to implementation
Ensuring your strategic
planning document is
fit for purpose
When strategic
implementation goes
wrong: Lessons from
failure
When strategic
implementation goes
right: Lessons from
success
Strategic
implementation in your
university
Leading strategic
implementation
Module review
Module 4: Integrating effective planning
Monitoring your
strategic plan 1
Monitoring your
strategic plan 2
Reviewing and revising
your strategic plan
IMPLEMENTATION
Module review
Application
Application
Closing
Course summary
Resource bank
References
IMPLEMENTATION
Managing people
Screen
Welcome
Orientation
Introduction
Module 1: The HR challenge for HE managers
The university as a
working environment 1
The university as a
working environment 2
Your approach to
managing people
Module review
Module 2: Motivating staff
What is motivation?
Understanding your
university’s
motivational climate
Enhancing
departmental
motivation
Motivation and trust
Notes
IMPLEMENTATION
Case study: A wellmotivated and highperforming department
Putting motivational
theory into practice
Module review
Module 3: Recruiting and orienting staff
Some common pitfalls
Job descriptions and
person specifications
The selection process
The orientation process
Module review
Module 4: Optimizing high performance
Principles and
challenges
IMPLEMENTATION
Establishing and
reviewing performance
standards 1
Establishing and
reviewing performance
standards 2
Establishing and
reviewing performance
standards 3
Module review
Module 5: Managing difficult situations
Recognizing and dealing
with poor performance
Difficult situations:
Complaints, grievances
and discipline
Downsizing
Module review
Module 6: Developing staff
The learning
organization
IMPLEMENTATION
Understanding and
valuing staff
development
Establishing a learning
climate in your
department
Effective team building
Understanding and
valuing diversity
Supporting diversity in
your department
Module review
Application
Application
Closing
Course summary
Resource bank
IMPLEMENTATION
References
IMPLEMENTATION
Managing resources
Screen
Welcome
Orientation
Introduction
Module 1: Responsibilities and roles of a department head
Introduction to
responsibilities
Assessing departmental
programs and services
Serving as an advocate
Managing the
expectations of those
around you
Identifying creative
solutions
Building and sustaining
relationships
Module review
Notes
IMPLEMENTATION
Module 2: Resource management: Governance, mission, strategic plan
Governance
Mission
Strategic plan
Module review
Module 3: Understanding departmental finances
Revenue
Public and private
institutions
Expenses
Module review
Module 4: Managing departmental budgets
Purposes of budgets
IMPLEMENTATION
Types of budgets
Models of budgeting
Budget development
Reading budget
documents
Managing budgets
Budget cycles
Module review
Module 5: Managing departmental facilities
Operational
considerations
Financial considerations
Module review
IMPLEMENTATION
Module 6: The art and ethics of resource management
Introduction
Practical tips for
department managers
Module review
Application
Application
Closing
Course summary
Resource bank
References