S. Y. Torian
Sha’Torria Y. Torian
4115 Casa Street
Durham, NC
919-957-2064 Home
704-777-3138
Objective
Detailed, results oriented team player seeking to utilize knowledge of concierge level customer
service/retention to secure a position that will support my personal and professional growth
Proficiencies
MS Office 2010 and previous
Customer Service
AS400
Mortgage processing
Medical
accounting/billing/collections
 Interviewing
 Call taking
 Loss mitigation





Data entry and order entry
Entry level payroll accounting
Cash handling and reconciliation
ICD9/ limited CPT coding
Medical terminology/anatomy
 Entry level accounts payable
 Case management





Professional Experience
Data Entry Specialist
11/2010-1/2012
Solstas Lab Partners, Greensboro, NC

Entered various patient information into proprietary lab database to be used for
diagnostic testing and patient identification post testing

Voluntarily assumed unofficial leadership position in absence of that team member

Took initiative to be crossed trained and successfully completed job assignments in two
positions outside my own

Conducted audit of requisitions entered in to Mysis Commercial lab system during
quality control; tactfully mentored teammates to lessen errors made during data entry

Was commended by supervisor for taking initiative and successfully stepping into other
roles

Maintained production standards

Successfully completed training of new employees upon request

Maintained professionalism in the face of change
S. Y. Torian
Full time student/Temporary employee
12/2009-11/2010
GTCC; Jamestown, NC

Completed collegiate level coursework in the human services curriculum

Gained immeasurable knowledge in crisis intervention, counseling, interviewing and
diversity

Named to honor roll

Named to Who’s Who Among Students at American Colleges and Universities

Maintained an overall 3.0 GPA

Successfully completed three month payroll course and ended the term with an A
average

Performed collection calls to account holders with outstanding accounts

Negotiated settlements and payment plans for those account holders
Healthcare Billing Specialist
5/2007-12/2009
LabCorp, Inc., Burlington, NC

Serviced claims by entering demographic, insurance and diagnosis information into
database to ensure proper and timely payment of laboratory service

Worked denied claims by employing various research methods to locate missing
information on laboratory EOB and claim forms

Placed calls to various medical facilities in effort to locate missing information, utilizing
customer service skills

Provided correct insurance payer codes to callers in small call center environment

Worked as liaison between insurance companies and LabCorp in efforts to resolve
unpaid claims

Provided the highest level of customer service to client offices to ensure satisfaction

Volunteered to be trained in translating verbiage into operable ICD9 codes and was
certified as a LabCorp ICD9 translator
S. Y. Torian
Loss Mitigation Assistant
10/2009-1/2012
Bank of America Liaison, T. Dawn Simon
Greensboro, NC

Review client data to determine eligibility for default mortgage assistance

Mortgage loan processing

Complete client files (fax, file, copy and make “Case notes” after each contact)

Contact clients when further information is needed

Work on behalf of BOA to help reduce losses in mortgage accounts

Answer client questions via phone and email

Conducted in person and telephonic client eligibility interviews
Guest Services Representative
10/2007-12/2010
InfoPlace USA
Charlotte, NC/Greensboro, NC

Interact with shopping center guests by providing directional information

Provided information on mall events and services as well as store products

Processed gift card and Ticketmaster transactions

Diffuse guest issues and escalated them to management if outside my scope of
practice

Continually exceeded concierge level guest expectations by offering movie times, dinner
reservations and “going the extra mile”
Clinical Care Administrative Assistant
9/2006 –12/2006
Today’s Staffing, Durham, NC

Entered medical data into database

Determined eligibility of Medicaid consumers to receive mental health services

Resolved issues and complaints with providers via telephone

Create case notes, for personal use, after each contact to serve as a means for staying
abreast of each case

Extended professional courtesies to clients to ensure customer retention
S. Y. Torian
Cash Office Assistant
6/2004 – 9/2005
Avant Personnel Systems Durham, NC

Receive and orient revenue from DATA public transit system to be counted by
machines

Prepare manifests and bank deposits for all revenue received

Reconcile revenue reports daily
Full time Mother/Community Volunteer
3/1999-6/2004
Durham, NC

Processed accounts payable/receivables for local community agency

Entry of clinical data on various levels

Customer service in call center environment

Volunteer at Club Boulevard Elementary school

Volunteer at Union Baptist Church

Coordinated front desk at local government level

Designed and implemented new filing system for logbooks at local government level
Education
Center for Employment Training, Durham, NC
Medical Insurance Billing, January 2006-May 2006
Graduated, Certificate August 2006
Guilford Technical Community College, High Point, NC
Human Services Technology, in progress
Anticipated Completion, May 2012
Guilford Technical Community College
Quick Jobs-Payroll Specialist
Certified, August 2010