IBM Smarter Process Solutions to Meet
Today’s Complex Business Needs
As the World Becomes More Complex,
One Thing Remains Constant…
Technology
Social, Mobile, Big Data, Cloud
Government & policy change
Population growth
Economic activity
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Infrastructure
2013 IBM Smarter Process Summit
…You Still Need to Satisfy Your Customer
Technology
Social, Mobile, Big Data, Cloud
Government & policy change
Population growth
At the center of it
all is the customer
Economic activity
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Infrastructure
2013 IBM Smarter Process Summit
Your Processes Must Be:
Instant
At Internet speed
47% of online bank account opening applicants don’t successfully
complete the process and fund their accounts
Seamless
Interconnected & ubiquitous
In the US, mobile banking jumped to 32% of customers in 2012 up
from 21% in 2011
Insightful
Targeted and relevant
47% say it frustrates them when companies don't use the
information they have to make interactions and offers more relevant
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2013 IBM Smarter Process Summit
A Smarter Process…
…is a Social Process
Empower business
users to collaborate and
act on observed insights
…is a Mobile Process
Exploit mobile devices to allow
anyone to engage anytime,
anywhere
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…is a Flexible Process
Accelerate development,
deployment, adoption
and change
…is a Data-Driven Process
Enable faster, better decisions
in response to business
situations and opportunities
2013 IBM Smarter Process Summit
Your Smarter Process Journey
Cloud
Process
Mobile
Decisions
Social
Analytics
Visibility & Control
Integration
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2013 IBM Smarter Process Summit
Your Smarter Process Journey
Process
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2013 IBM Smarter Process Summit
Simple Business Process Automation and Optimization
Single BPMN model drives
execution, monitoring, and
analytics
Process “coaches” guide
users through complex
tasks (like “TurboTax” for
your processes)
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IBM
Business Process
Manager
Visualize “hot spots”
and SLA violations
directly on process
diagram … drill down for
insights
2013 IBM Smarter Process Summit
Simplify Business & IT Collaboration
Playback the process with business stakeholders
 Validate implementation faster
 Visualize version to version changes
 Understand impacts, tradeoffs between business & IT
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2013 IBM Smarter Process Summit
Scale Process Improvement & Change Across the Enterprise
Enterprise “System of Engagement”
IBM BPM Process
Center
Enterprise “Systems of Record”
• Manage large numbers of
process assets & authors with
centralized governance
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• Integrate enterprise-wide
operations across multiple
Systems Of Record
2013 IBM Smarter Process Summit
Your Smarter Process Journey
Process
Decisions
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2013 IBM Smarter Process Summit
Helping to Put the “Smart” in Smarter Process
With Next Generation Business Rules
Instant
Automates and governs operational
decision-making for internet speed
responsiveness
Seamless
Integrates operational decisions
across lines of business and IT
Insightful
IBM Operational
Decision Manager v8.5
Individualizes the customer experience
at each point of interaction
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2013 IBM Smarter Process Summit
Externalizing Decisions from Applications into Business Rules
Manage decision logic independently from applications
Without Decision Management
With Decision Management
Application
Application
Decision logic
 Rules written in software code cannot be
read by business people
 Hard coded rules are difficult to change
 Rules intertwined within applications
cannot be reused by other systems
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Business Rules
 Natural language rules can be easily read
 Externalized rules are easy to change
 Centralized rules enable reuse and
consistency
2013 IBM Smarter Process Summit
Collaborative Decision Management Support
Manage decision changes in a safe and predictable environment
Business Analyst
Subject Matter Expert
Decision
Lifecycle
System Administrator
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IT Specialist
2013 IBM Smarter Process Summit
Operational Decision Management Transforms
Business Outcomes
Providing an easily manageable, single source of truth for
operational business decisions
Codifies business
policies, practices
and regulations
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Automates decision
making with the
fidelity of an expert
Enables changes
to be easily made
by business people
2013 IBM Smarter Process Summit
Your Smarter Process Journey
Process
Decisions
Analytics
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2013 IBM Smarter Process Summit
Situational optimization with process monitoring & analytics
Performance Data Warehouse for Insight & Intelligence
Real-time
Scoreboards
Provides visibility
into work-in-progress & the
ability to take corrective
action when necessary
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Heat Map
Overlays
Critical Path
Management
Detects bottlenecks and
performance thresholds
and displays them
visually
Selection of projected
path; visibility into details
of each activity in the
process
Social
Analytics
Collaborate directly on
work with other
participants and experts
for simpler task
completion
2013 IBM Smarter Process Summit
Anticipate Business Impact
What if analysis made simple with ODM Simulation Framework
Decision Impact on actual business with ODM Decision Warehouse
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2013 IBM Smarter Process Summit
Your Smarter Process Journey
Process
Decisions
Analytics
Visibility & Control
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2013 IBM Smarter Process Summit
Innovative Process Center for simplifying changes & reuse
Save and reuse process design
components with toolkits that
are versioned and shared
Visualize change in real-time
during design collaboration
Go back in time between
snapshots with a single click
Govern application
deployment with automated
promotion processes and
migration of in-flight instances to
new version
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2013 IBM Smarter Process Summit
Decision made visible through simple, business friendly artifacts
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2013 IBM Smarter Process Summit
Decision changes managed and governed at all time with
ODM Decision Governance Framework
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2013 IBM Smarter Process Summit
Your Smarter Process Journey
Process
Decisions
Analytics
Visibility & Control
Integration
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2013 IBM Smarter Process Summit
IBM Business Process Manager V8.5
Social Collaboration
Mobile App
Portal
Dashboards
Coaches
Mobile
Toolkit
Process Server
Core BPM
BPMN
Process Rules
Advanced Automation & Integration
Performance
Data Warehouse
BPEL
Express
Standard
Advanced
Adaptors
WAS ND 8.5
Shared Assets
Process Center
Process Designer /
Optimizer
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Integration
Server Registry
Versioned Assets
Process Center
Console
Network Multiple Process Centers
Integration
Designer
2013 IBM Smarter Process Summit
IBM ODM - Write Once  Deploy to Many
Business Analyst
Subject Matter Expert
Decision
Lifecycle
System Administrator
IT Specialist
Decision Center
Repository
Operation
Deploy
Rule Execution
Server J2EE/J2SE/
Web Service
Java Rule
Execution (POJO)
BPM Integration
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IBM ESB
ETL/Batch Integration
(IIS/Datastage)
IMS
CICS
BATCH
2013 IBM Smarter Process Summit
Your Smarter Process Journey
Process
Decisions
Social
Analytics
Visibility & Control
Integration
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2013 IBM Smarter Process Summit
More Effective Task Completion using Social Collaboration
Change the way people work with tasks by making it social and accessible
Connect to other pre-defined &
discovered Experts
to get help with your task
Dynamic activity notifications facilitate
real-time collaboration and responsiveness
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2013 IBM Smarter Process Summit
ODM Business Console: Giving a Social Spin to
Operational Decision Management
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mockup
2013 IBM Smarter Process Summit
Your Smarter Process Journey
Process
Decisions
Mobile
Social
Analytics
Visibility & Control
Integration
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2013 IBM Smarter Process Summit
Mobile Access to IBM BPM – Anytime, Anywhere
Using Worklight
IBM Business Process
Manager Mobile Application
Worklight Mobile Application
Custom Mobile Application
•Leverage reference Worklight artifacts like the
Adapter
•Choice of mobile implementation
•No additional software
•Leverage BPM skill set
•Leverage Coaches
•Leverage Device Services based on HTML
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Custom Mobile
Application
Out of the Box
•Leverage BPM + Worklight skill set
•Can Leverage Coaches
•Leverage Device Services based on Worklight
APIs and HTML
•Leverage REST APIs for BPM
•Can leverage Coaches
•Leverage Device Services based on APIs
2013 IBM Smarter Process Summit
Business Rules on the Go
Decisions Exposed to Mobile Applications through IBM Worklight
Business Decisions
externalized from pure
Worklight code
Decisioning on pure
mobile data like geolocation
Mobile application
behavior managed by
business rules
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2013 IBM Smarter Process Summit
Your Smarter Process Journey
Cloud
Process
Decisions
Mobile
Social
Analytics
Visibility & Control
Integration
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2013 IBM Smarter Process Summit
Leveraging the Cloud on your BPM and ODM Journey
Wide range of options to maximize flexibility and accelerate adoption
IBM BPM on Cloud
BPM + ODM
Monthly user subscription
Bring your own license
BPM and ODM
Patterns
Pure
Application
System
Social
Social
 Pre-configured for High Availability
 Private / Hybrid Cloud
environment
Social
Mobile
Coaches
Process Server
Portal
Process Rules
Coaches
Process Server
Performance
Data Warehouse
BPEL
ESB
Business Space
Adaptors
BPMN
Process Rules
Mobile
Coaches
Process Server
Portal
Business Space
Advanced Integration
BPMN
Process Rules
Advanced Integration
Performance
Data Warehouse
BPEL
Deploy
Performance
Data Warehouse
BPEL
ESB
ESB
Measure
Governance / Visibility
Define
Governance / Visibility
Improve
Define
Improve
Process Server Registry
Shared Assets
Process Center
Console
Network Multiple Process Centers
Integration
Designer
Process Server Registry
zLinux , AIX, WIN
zLinux , AIX, WIN
Process Center
Versioned Assets
Improve
Process Designer /
Optimizer
Shared Assets
Process Server Registry
zLinux , AIX, WIN
Process Center
Define
Adaptors
Adaptors
Measure
Shared Assets
Governance / Visibility
Optional
Microsoft
Add-ons
z/OS
Core BPM
Deploy
Measure
Optional
Microsoft
Add-ons
z/OS
Core BPM
Advanced Integration
Deploy
Portal
Optional
Microsoft
Add-ons
z/OS
Core BPM
BPMN
Mobile
Business Space
Versioned Assets
Process Designer /
Optimizer
Process Center
Console
Network Multiple Process Centers
Integration
Designer
Process Center
Versioned Assets
Process Designer /
Optimizer
Network Multiple Process Centers
Process Center
Console
 BPM Platform as a Service
 Enterprise Integration
 Fully managed by IBM
 Enterprise rules
 Secure and scalable
 Managed cloud
 24/7 customer support
 No user cap / Passport Adv
 Full BPM Advanced environment
 Bring your own license
Integration
Designer
IBM
Workload
Deployer
Need Enterprise
Scale
Ready for
Production
Start here
Today
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Adoption & Maturity
2013 IBM Smarter Process Summit