Safety Management Standards Hosted by IOSH Caribbean Branch Supported by ISO and TTBS 22 January 2015 Welcome address Curt Cadet Chair IOSH Caribbean Branch Standards supporting Managing wellbeing in the occupational health and workplace safety Wellbeing at work – background, benefits and beliefs Dr Carole Astbury Errol Rampaul Consultant Occupational Physician Trinidad andofTobago Department Health, Bureau Noble’s of Hospital Standards (TTBS) TRINIDAD AND TOBAGO BUREAU OF STANDARDS Standards Supporting Occupational Health & Safety ISO/IOSH Seminar on Health and Safety Management Standards Port of Spain, Trinidad - January 22nd 2015 OUTLINE • Overview of TTBS • Standards development • Collaboration • HSE Standards VISION Advancing Quality for all in Trinidad and Tobago MISSION To champion the development of the national quality infrastructure for the improvement of the competitiveness and sustainable development of our country LEGISLATIVE MANDATE STANDARDS ACT: No. 18 of 1997 • National Standards Body • National Quality Certifying Body • National Laboratory Accrediting Body METROLOGY ACT: No. 18 of 2004 • Legal Metrology • Scientific Metrology • Industrial Metrology FUNCTIONAL AREAS o Standardization Division o Certification Division o Implementation Division o Laboratory Services Division o Metrology Division o TTLABS (Laboratory Accreditation) NATIONAL STANDARDS MANDATE The Bureau mandated to…establish standards for improving the quality of goods/services to ensure industrial efficiency to promote public & industrial health and safety; for the protection of the environment. NOTE: “…except Food, Drugs and Cosmetics” DEVELOPMENTAL PROCESS Need ID/ assessed Research & drafting Approval by TTBS Board Committee formed Draft is developed Ministry of Trade for comp status Stakeholder and Public Comment Publication and implementation AREAS OF WORK Health & Safety Quality Environmental Electrical Code and products Construction products Motor vehicles Building Code and related Codes Mechanical Tourism Petroleum Consumer products Chemical Textiles & footwear Telecommunications Agriculture COLLABORATION MOUs British Standards Institute (BSI) American Society for Testing and Material (ASTM International) Underwriters laboratory (UL) European Committee for Standardization (CEN) Canadian Standards Association (CSA) KEY RELATIONSHIPS International • • International Organization for Standardization (ISO) International Electrotechnical Commission (IEC) Regional • Caribbean Regional Organization for Standards and Quality (CROSQ) • Pan American Standards commission (COPANT) ISO PARTICIPATION P-membership - ISO Technical Committees ISO/TC 94 – Personal safety – Protective clothing and equipment ISO/TC 176 – Quality management and quality assurance ISO/TC 193 – Natural gas ISO/TC 17/SC 16 – Steels for the reinforcement and prestressing of concrete ISO/TC 207 – Environmental management ISO/TC 223 – Societal security ISO/TC 228 – Tourism and related services ISO/PC 245 – Crossborder trade of second-hand goods MIROR COMMITTEES • ISO/TC 176, Quality Management and quality assurance • ISO/TC 207, Environmental Management • ISO/TC 223, Societal Security • ISO/TC 228, Tourism and related services H&S PORTFOLIO • TTBS has addressed standards to support the Occupational Safety and Health Act 2004 (as amended Act No. 3 of 2006). – Assess product quality, safety and performance – Set minimum requirements for safety ADOPTED H&S STANDARDS • TTS/OHSAS 18001:2007, Occupational health and Safety management systems – Requirements • TTS/IEC/ISO 31010:2010, Risk management – Risk assessment techniques • TTS/OHSAS 18002:2010, Occupational health and safety management systems – Guidelines for the implementation of OHSAS 18001:2007 • TTS/ISO 20345:2011, Personal protective equipment – Safety footwear • TTS/CSA Z275.5:2010, Occupational diver training – Specification • TTS/ISO 31000:2010, Risk management – Principles and guidelines • TTS/ANSI/ISEA Z87.1:2011, Standard for occupational and educational personal eye and face protection devices DEVELOPED H&S STANDARDS • TTS 635:2011, Requirements for work at heights • TTS 612: 2008, Industrial helmets - PPE - Industrial safety helmets - Specification • TTS 620: 2008, Occupational safety and health risk assessment – Requirements • TTS 611: 2008, Workplace design – Lighting for Indoor Workplaces – Specification • TTS 621:2007, Requirements for contractor safety management system UNDER REVISION TTS 539, Commercial diving operations – Requirements for safety Scope • Addresses organisational and logistical requirements that apply to commercial diving operations. • Does not address recreational and sport diving, commercial training facilities, and diving operations with one atmosphere (1 atm) equipment. STANDARDS UPTAKE & USE H&S Management system – TTBS and other bodies offer certification Voluntary standards – promotion and training have resulted in relatively good uptake and use of these standards by industry Compulsory standards (PPE) – TTBS enforces these standards by inspection at the ports of entry Other standards – need for regulator to enforce THE CHALLENGES In spite of national legislation, there is an absence of regulations for properly regulating occupational health and safety Periodic high-level administrative changes have delayed progress and collaboration (MOU) between OSH Agency and TTBS Staff changes at TTBS have affected the rate and volume of work in the H&S portfolio THE WAY FORWARD Renew efforts to engage with the OSH Agency and finalize the draft MOU Engage more meaningfully with other key stakeholders including IOSH in Trinidad and Tobago and the National Safety Council Reconstitute the National Technical Committee on Health & Safety Resource more adequately the H&S portfolio at TTBS THANK YOU !!! ISO’s Annex SL structure Managing wellbeing in the and its use in ISO 45001 workplace Wellbeing at work – background, benefits and beliefs Dr Carole Astbury Consultant Occupational Physician Charles Corrie Department of Health, Noble’s Hospital Secretary ISO/PC283 ISO’s framework for Management System Standards, Annex SL Charles Corrie Secretary ISO/TC 176/SC 2 (for QMS, ISO 9001) Secretary to ISO/PC 251 (for asset management, ISO 55001) Secretary ISO/PC 283 (for OHSMS, ISO 45001) Established Management (system) standards ISO 9000 – Quality ISO 14000 – Environment IEC 60300 – Dependability ISO/IEC 27001 – Information Security ISO 20000 – IT Services ISO 30300 – Records Management ISO 10006 – Quality in Project management ISO 10007 – Configuration management ISO 28000 – Security in the supply chain ISO 30000 – Ship dismantling ISO 31000 – Risk Management ISO/IEC Guide 73 - Risk Management Terminology ISO 22000 – Food Safety ISO 15161 – Food Safety (ISO 9000 and HACCP) Charles Corrie, Trinidad, IOSH forum, 2015-01 Established standards – continued ISO 19600 – Compliance management systems ISO 20121 – Sustainable Event management ISO 22301 – Business Continuity management ISO 21500 – Project management ISO 26000 – Social responsibility ISO 37500 – Outsourcing ISO 39001 – Road Traffic Safety management ISO 50000 – Energy management ISO 55001 – Asset management IEC 62402 – Obsolescence management Charles Corrie, Trinidad, IOSH forum, 2015-01 Under Development ISO/TR 18155 – Human Resources ISO 18480 – Facilities management ISO 18788 – Private security ISO 37001 - Anti bribery management systems ISO 20400 - Sustainable purchasing ISO 21001 – Educational establishments ISO 45001 - Occupational Health and Safety (no number yet) – Innovation management Revisions of: ISO 9001 ISO 14001 ISO/IEC 27001 Charles Corrie, Trinidad, IOSH forum, 2015-01 ISO 9000 Sectoral documents ISO/TS 16949 – ISO 9000 Automotive ISO/TS 29001 – ISO 9000 Oil and Gas ISO/IEC 17025 – Laboratories (and ISO 9000) ISO 13485 – Medical devices (and ISO 9000) ISO/IEC 90003 – ISO 9000 Software ISO 17582 – ISO 9000 Electoral assurance ISO 18091 - ISO 9000 Local Government ISO/IWA 1 – ISO 9000 Healthcare Charles Corrie, Trinidad, IOSH forum, 2015-01 Outside of ISO /IEC Malcolm Baldrige quality award, EFQM, Deming Prize SA 8000 – Social Accountability AS 9000/EN 9100 – Aerospace quality FIDIC Guide on quality for Consulting Engineers International Martine Organization quality documents Chemical industries – Responsible cares (an IMS programme) CMMI – software IAEA – quality standards UN de-mining quality standards Other IEC, CEN and CENELEC MSS Charles Corrie, Trinidad, IOSH forum, 2015-01 Many other fields of management systems are now being standardized at a national level AS/NZ 4360 or PD 6668 – Corporate governance PD 75000 - Knowledge management BS 7000 - Design management Will these end up at ISO in the future ? Charles Corrie, Trinidad, IOSH forum, 2015-01 What should be the overall objective in managing these standards ? • Compatible (no conflicting requirements – current situation ) • Aligned (standards with similar clause sequences and text) • An “Integrated” standard ? (one standard for all management disciplines) Charles Corrie, Trinidad, IOSH forum, 2015-01 Integrated Management Systems Standards (IMSS) Many countries have draft IMSS prepared Many International/National trade or professional institutions also have IMSS either published or prepared, e.g. Chemical Industry ‘Responsible Care’ programme Many of the certification bodies are already offering IMS audits and certification Majority of IMSS are based on a combination of ISO 9001, ISO 14001 and OHSAS 18001 Charles Corrie, Trinidad, IOSH forum, 2015-01 What do you need to examine in the standards for Integration ? Across the standards, you need to examine their: - Basic principles - Terminology - General management system requirements - Technology specific requirements - Structure Charles Corrie, Trinidad, IOSH forum, 2015-01 Basic principles – ISO 9000 versus EFQM ISO 9001 EFQM Customer focus Leadership Involvement of people Process Approach Systems approach to management Continual Improvement Customer focus Leadership & Constancy of purpose People Development and Involvement Management by Processes and Facts Factual approach to decision making Mutually beneficial supplier arrangements Continuous learning, Improvement and Innovation Management by processes and Facts Partnership Development Corporate Social Responsibility Results orientation Charles Corrie, Trinidad, IOSH forum, 2015-01 Basic principles Conclusion – the principles are very similar at an operational level Charles Corrie, Trinidad, IOSH forum, 2015-01 Terminology Many similar terms are used in the differing standards, however, their definitions appear to vary considerably. Is this a problem ? Answer = No Why not ? Because the underlying intent, or concept, of the definitions are generally very similar Also, users of management system standards are not specialists, as would be the case for engineering standards, and when they encounter a common word, tend to apply their own understanding to it, rather than referring to the defined terminology (ISO has 328 definitions of “organization” and 145 definitions of “management system”) Charles Corrie, Trinidad, IOSH forum, 2015-01 General management systems requirements Policy Planning Implementation and operation Improvement Management review (See ISO Guide 72) Charles Corrie, Trinidad, IOSH forum, 2015-01 Structures (or clause sequence) In the early days of management system standardization, ISO 9001 did not appear to have an “approach” to its structure. Instead it consisted of 20 clauses giving very discrete sets of requirements. By the early 1990s users started wanting to know how these elements fitted together to form a system, and why they were important. ISO 9001 started developing the “process approach”, and this was followed by ISO 14001 adopting the Deming Cycle, or Plan-Do-Check-Act (PDCA) approach. Charles Corrie, Trinidad, IOSH forum, 2015-01 Structures (or clause sequence) This led to questions of why do the standards have the same issues addressed in different clauses in their texts ? e.g. ISO 9001, Management review is in clause 5.6, whereas for ISO 14001 it is in clause 4.6 This causes a need for additional indexing for those trying to incorporate both standards into their systems Also why does it seem that the requirements in some of these clauses are nearly the same, but not quite identical ? Charles Corrie, Trinidad, IOSH forum, 2015-01 OHSAS 18001 – Annex A.1 Similar tables exist in ISO 9001 and ISO 14001 Charles Corrie, Trinidad, IOSH forum, 2015-01 Structures ISO 9000 Process Approach structure Continual improvement of the quality management system Management responsibility Customers Customers Resource management Requirements Input Measurement, analysis and improvement Product realization Satisfaction Output Product Charles Corrie, Trinidad, IOSH forum, 2015-01 ISO 14001 Plan –Do-Check-Act type structure Charles Corrie, Trinidad, IOSH forum, 2015-01 9001 Process approach structure embodies PDCA C MANAGEMENT RESPONSIBILITY C U S T O U RESOURCE MANAGEMENT T PROCESS MANAGEMENT INPUT PROCESS O OUTPUT A P C D M E R S M E MEASUREMENT, ANALYSIS, IMPROVEMENT R High Level Loops- Product Realization High Level Loops - Business Management Local Loops Charles Corrie, Trinidad, IOSH forum, 2015-01 14 QMS (ISO 9001) model including PDCA planning and process management Continual improvement PLAN ACT Quality policy c u s t o m e r Management review Customer needs & requirements, objectives and planning Process Management r e q u I r e m e n t s Input p r o d u c t Output Process DO management system procedures, resource management Measurement, analysis & improvement Charles Corrie, Trinidad, IOSH forum, 2015-01 CHECK c u s t o m e r European Foundation for Quality Management (EFQM) Business Excellence Model Charles Corrie, Trinidad, IOSH forum, 2015-01 ISO 22301:2012 Business Continuity management systems Charles Corrie, Trinidad, IOSH forum, 2015-01 BS 25999:2006 Business Continuity management systems Charles Corrie, Trinidad, IOSH forum, 2015-01 ISO 20121:2012 Sustainable event management systems Charles Corrie, Trinidad, IOSH forum, 2015-01 ISO 50001:2011 Energy management systems Charles Corrie, Trinidad, IOSH forum, 2015-01 UNI (Italy) – Guidelines for an Occupational Health and Safety MS Charles Corrie, Trinidad, IOSH forum, 2015-01 Balanced Scorecard Charles Corrie, Trinidad, IOSH forum, 2015-01 Road Map Model Customer Fundamentals Continuous Improvement Total Participation Mutual Learning Charles Corrie, Trinidad, IOSH forum, 2015-01 Other Structures Charles Corrie, Trinidad, IOSH forum, 2015-01 Structures – conclusion Structures themselves are a conceptual way of showing how the various management system elements fit together to form a “system”. They also attempt to show that individual elements of the “system” cannot be treated in isolation, but have to be taken together. The “system” will fail, if any one of those elements is ignored. The structures themselves are not a requirement to which compliance has to be achieved. Each representation has its own merits. Charles Corrie, Trinidad, IOSH forum, 2015-01 Overall Conclusion Your organization’s management system will be unique. Understanding the intention behind the management standards will enable you to incorporate their requirements into your organization’s management system in a planned and consistent manner. Business efficiencies can be achieved through the use of a fully integrated system, that balances the demands of your different stakeholders. Charles Corrie, Trinidad, IOSH forum, 2015-01 ISO/TMB/TAG13-JTCG “Joint Vision” All ISO management system “requirements” standards will be aligned and ISO will seek to enhance the compatibility of these standards, through the promotion of identical: • Clause titles • Sequence of clause titles • Text, and • Terms and definitions that are permitted to diverge only where necessitated by specific differences in managing their individual fields of application. The use of this approach for future revisions and new management system “requirements” standards will be targeted at increasing the value of these standards to users. Charles Corrie, Trinidad, IOSH forum, 2015-01 ISO Directives, Annex SL, “High Level Structure” Introduction 1. Scope 2. Normative references 3. Terms and definitions 4. Context of the organization 5. Leadership 6. Planning 7. Support (this includes Resources) 8. Operation 9. Performance evaluation 10. Improvement Note – no model diagram is available at this time Charles Corrie, Trinidad, IOSH forum, 2015-01 Alignment with other MSS The ISO/TMB adopted the High Level Structure, identical text and common terms in February 2012. Key changes include: • Understanding the organization and its context, and risks • Leadership • No reference to documented procedures, “controls” instead • “Documented information”, instead of documentation or records • “Preventive action” is now embodied in the system Charles Corrie, Trinidad, IOSH forum, 2015-01 4. Context of the organization Identify the issues that can affect your organization, and which of those issues the MS needs to control Charles Corrie, Trinidad, IOSH forum, 2015-01 What is happening, what are the trends? 4 Understanding the context 4.2 stakeholders Analysis, prioritization 4.1 Issues (factors) What are the risks (threats/opportunities)? 6.1 Risk management 8 Operational control 6.1 compliance management What are the requirements, needs and Who are we effecting? expectations? Who are affecting us? Who do we need to consider? What are our compliance obligations? Charles Corrie, Trinidad, IOSH forum, 2015-01 How to find Annex SL The “ISO/IEC Directives Part 1 and Consolidated ISO Supplement”, can be downloaded for free from: http://www.iso.org/iso/home/standards_development/resources-fortechnical-work/iso_iec_directives_and_iso_supplement.htm Please refer to Annex SL. Appendix 2 In my estimate, the Annex SL text will compromise about 30 to 40% (as a minimum) of any future ISO management system standard Charles Corrie, Trinidad, IOSH forum, 2015-01 Thank you for your attention Charles Corrie Charles Corrie, Trinidad, IOSH forum, 2015-01 Coherent use wellbeing of management standards Managing in the to help organisations survive and workplace prosper Wellbeing at work – background, benefits and beliefs Dr Carole Astbury Consultant Occupational Physician David Smith Department of Health, Chair ISO/PC 283 Noble’s Hospital Coherent use of management standards to help organizations survive and prosper David A Smith Chair of ISO PC 283 david@imsrisksolutions.co.uk Why do we use standards? • They are a foundation for good management • They help reassure customers and other stakeholders that we are controlling key operational risks in our organization • They add business value • They are a way of adopting best practice • They make us more resilient Definitions • Governance - system by which the organization is directed, controlled and held accountable to achieve its core purpose over the long term (BS 13500) • risk - effect of uncertainty on objectives (ISO Guide 73:2009) • organizational resilience - ability of an organization to anticipate, prepare for, and respond and adapt to incremental change and sudden disruptions in order to survive and prosper (BS 65000) Model of governance Framework for Managing Risk Principles Framework Process Mandate and Commitment PLAN Design of Framework for Managing Risk ACT DO Continual Improvement of the Framework Implementing Risk Management CHECK Monitoring and Review of the Framework Process for Managing Risk Framework Process Establishing the Context Risk Assessment Risk Identification Risk Analysis Risk Evaluation Risk Treatment Monitoring and Review Communication and Consultation Principles Developing resilience – Figure 1, BS65000 “Survive and prosper” • For an organization to survive and prosper there is a need for: • Strong effective governance • Identification of risks and effective risk management • Ability to adapt to change and recover from events that challenge the ability to meet objectives How standards can help • Some standards are guidance standards such ISO 31000 (risk management – principles and guidelines) and the draft ISO 22316 on resilience and speak in terms of “should” • Management System Standards (MSS) are specifications and talk in terms of “shall” Both types can help when implemented effectively There is a problem for users • There are over 40 MSS (specifications) • Many more guidance standards (should) So Users may not know: • the existence of many • how they link or interact • how to make best use of them Context for standards • • • • ISO standards published since the start of 2014 – 977* ISO Type A standards – 39** ISO Type B standards – 31** In course of revision/published using High Level Structure (HLS) – 21** • BS/CEN standards are not included in these figures • *www.iso.org accessed 13/10/14 ** ISO TMB September 2014 MSS and the High Level Structure • ISO Technical Management Board has decided that all MSS should use: “High level structure, identical core text and common terms and core definitions” (Annex SL of ISO Directives) • This means that specifications have a common architecture and similar approach. • They are all risk based Clause 4. Context of the organization Clause 4.1: • Understanding the organization and its context • The organization shall determine external and internal issues that are relevant to its purpose and that affect its ability to achieve the intended outcome(s) of its XXX management system. Interested parties Clause 4.2: • Understanding the needs and expectations of interested parties • The organization shall determine the interested parties that are relevant to the XXX management system, and the requirements of these interested parties. Clause 5 Leadership Clause 5.1 Leadership and commitment: • Top management shall demonstrate leadership and commitment with respect to the XXX management system by ensuring that the XXX policy and XXX objectives are established and are compatible with the strategic direction of the organization • ensuring the integration of the XXX management system requirements into the organization’s business processes • ensuring that the resources needed for the XXX management system are available • communicating the importance of effective XXX management and of conforming to the XXX management system requirements Leadership continued • ensuring that the XXX management system achieves its intended outcome(s) • directing and supporting persons to contribute to the effectiveness of the XXX management system • promoting continual improvement • supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility. 6. Planning Actions to address risks and opportunities: • When planning for the XXX management system, the organization shall consider the issues referred to in 4.1 and the requirements referred to in 4.2 and determine the risks and opportunities that need to be addressed to: • assure the XXX management system can achieve its intended outcome(s) • prevent, or reduce, undesired effects • achieve continual improvement. Building blocks • Governance - system by which the organization is directed, controlled and held accountable to achieve its core purpose over the long term • Risk management – a framework for management of risks • MSS – a specification for controlling specific risks. The opportunity • The new standards should complement each other and help organizations when used effectively but a road map by standards writers would be helpful • Users should not try to silo manage risks • Writers should not work in silos and make themselves aware of the bigger picture, ensuring the relevance of the content any new standard and its links with other standards are apparent to users. Summary • Coherent use of management standards can help organizations survive and prosper • Users need to think of the bigger picture and not operate in silos • Writers also need to think of the bigger picture to enhance coherence of standards Key issues arising in the in Managing wellbeing development of ISO 45001 workplace the Wellbeing at work – background, benefits and beliefs Dr Carole Astbury Consultant Occupational Physician Kristian Glaesel Department of Health, Convener ISO/PC 283Noble’s Hospital ISO 45001:2016 Kristian Glæsel Convenor WG1 87 OHSAS 18001 • Published first time 1999 • Updated 2007 Common goal for both editions was to establish an ISO standard 88 Meetings held • London 21st – 25 October 2013 • Morocco 31st March – 4th April 2014 • Trinidad 19th – 24th January 2014 ISO 45001 CD1 issued 17th July 2014 Result of Ballot: •29 votes of approval •17 votes of disapproval •1 vote of abstention The ISO/IEC Directives Part 1, 2.5.6 advises that " approval by a two-thirds majority of the P-members of the technical committee or subcommittee voting m ay be deemed to be sufficient for the committee draft to be accepted for registration as an enquiry draft;”As this level of majority was not reached, the CD is not approved to move to the enquiry (Draft International Standard) stage. Clauses of ISO/CD 45001 versus the number of comments received per clause Task Group 1 2 Area of work Task Group Leader Groups Trinidad Clauses 4, 5 and Peck Thian Guan (Singapore) 7 Clause 6 Martin Cottam (UK) 3 Clause 8 Kåre Sørensen (Denmark) 4 Clause 9 and 10 Brenda Henry (Canada) 5 Terms and Definitions Thea Dunmire (USA) 6 Scope and Introduction Elizabeth O´Ferrall(Ireland) Major topics to be discussed •Hazard • Should the standard retain recognition that human action may represent a hazard in the workplace? •Risk • How do we define Risk – and are there more risk’s 93 • compliance obligation • should the definition be aligned with that in ISO 14001? • Incident • If the term “incident” is included as a defined term, should the definition include both occurrences that result in injury/ill health and those that are “nearmisses”? 94 • Worker Should the definition of worker be based on that of ILO? Should the definition of worker cover both management and other persons working in/for the organisation? Should the definition include the statement persons under the control of the organisation? • Workplace •How do we define the concept of ”workplace” • Worker representative Should worker representative be defined in the standard? Should the standard specify requirements for having worker representatives beyond those defined by (country) legal requirements (and other requirements to which the organization subscribes)? 95 We started out with 2800 comments to process Now we are down to approx. 1700 96 Safety Management Managing wellbeing in the workplace Standards Wellbeing at work – background, benefits andwith beliefs Panel Q&A TTBS and ISO Dr Carole Astbury Consultant Occupational Physician Department of Health, Noble’s Hospital Closing remarks Managing wellbeing in the workplace Wellbeing at work – background, benefits and beliefs Dr Carole Astbury Curt Cadet Consultant Occupational Physician Chair Department of Health, Noble’s Hospital IOSH Caribbean Branch