Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Corrigendum 1
Tender Ref.: 12000115-HD-10002
Corrigendum Ref. No.: 1
Date: August 16, 2012
Following addendum may please be noted.
1. HPCL Response to Bidder Queries raised during the pre-bid meeting held on 9th August 2012 &
submitted via email till 13th August 2012 ( last date of submission of queries) is attached
herewith as Annexure-I.
Page 1 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Annexure I
HPCL Responses to Bidder Queries raised during the pre-bid meeting held on 9th August 2012 & submitted via email till 13th August
2012 (last date of submission of Queries)
Following representatives were present:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Sr. No.
Mr. D. P. Chandra, Sr. Manager (O&D), HPCL
Mr. J.D.Chandrakumar, HPCL
Mr. Sudhir Deshpande, MIPL
Mr. Sarang, MIPL
Mr.Jitendra Hariramani, M/s AGC Networks Ltd.
Mr.Manesh, M/s ARS Software
Mr.Vinay Deshpande, M/s Aumetrix
Mr.Kiran Shiveshwar, M/s Crystal Solutions
Mr.Vidhy, M/s Godrej Locking Solutions
Mr.Santhosh, M/s HCL Infosystems Ltd.
Raised By
11. Mr.Amit S, M/s Micro Technologies
12. Mr.Vyankatesh Adarkar, M/s Neural Integrated Systems Pvt.
Ltd.
13. Mr.Dharmesh Joshi, M/s Orpak Systems
14. Mr.Kiran Pawar, M/s Simple e Technologies
15. Mr.R. Narayanan, M/s Sterna Security
16. Mr.Indranil Guha, M/s System Controls
17. Mr.Nitin Bihani, M/s TCS
18. Mr.Rohit Daveson, M/s Wipro Ltd.
Query
HPCL Response
1
ARS
[Page No.18; Point:7.4 - "For this purpose, the vendor shall
depute one no. qualified engineer at each of the terminals for
the total contract period (including the AMC period)"] Can this
be a floating person in charge of multiple terminals? Is the
man power requirements limited to terminals only?
Tender terms shall prevail.
2
ARS
[Page No.19; Point:8.1 - "Well-documented failure-to safety
policy framework"] Could failure to safety policy elaborated
further? This must mostly be concerned with the equipment
on the tanker and requirements at sensitive locations (depots,
RO etc). Is it applicable to data center operations as well.
Conformance to Failure-to-Safety policy framework
shall mean that in the event of a failure, the
components should respond in a way that will cause no
harm, or at least a minimum of harm, to other
components, systems or danger to personnel. The
policy shall be adhered to wherever applicable.
Page 2 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
3
ARS
[Page No.21; Point:9.2 - "Network connectivity shall be via
HPCLWAN. Network communications shall utilize TCP/IP
network communications Protocol"] Is the Central server(s)
expected to be hosted in a data center managed by HPCL?
How is networking and fault tolerance requirements met by
this infrastructure ( if available)?
The Central Server shall be hosted in HPCL premises
(not necessarily in the data center). The networking &
its fault tolerance infrastructure at the hosting site shall
be within HPCL's scope.
4
ARS
[Page No.21; Point:9.2 - The Hardware shall be designed so
that there is no single point of failure that can cause
operations to be disrupted] Does this include network
hardware and redundancy to connectivity?
Yes. It includes the network & connectivity.
5
ARS
Yes. The deployment, customization & maintenance
(including updates & upgrades) of the software shall be
vendor's responsibility.
6
ARS
[Page No.22; Point:9.3 - "The software provided by the vendor
to operate the system shall be delivered in a ready-to-run
form, including all necessary utility programs and
documentation"] Please confirm if deployment/ maintenance
of software in the servers in undertaken by the bidder itself
[Page No.22; Point:9.3] Briefing on iBACS functions will be
useful to understand the system
7
ARS
[Page No.22; Point:9.3 - "The vendor shall provide the source
code of all customizations, reports,"] Please confirm if this
limited to IT assets owned by HPCL . TTLS will be using inhouse components with closed source
Please refer to response to Q.No.48 in this regard.
8
ARS
[Page No.22; Point:9.3 - "The vendor shall conduct knowledge
transfer sessions / training programs for HPCL IS staff, with the
perspective of system administration and application
management."] Will the system administered by HPCL IS staff?
How will they interface with the 24/7 maintenance services
provided by the vendor?
Though the system administration & maintenance of
the system during the warranty & AMC period is the
responsibility of the vendor, the HPCL IS staff is to be
trained as per the specific requirement.
9
ARS
[Page No.24; Point:9.4 - "The system should have capability of
integration with existing fire alarm system. And should follow
NFPA guidelines requiring that a)the activation of the fire-
The statement "The system should have capability of
integration with existing fire alarm system. And should
follow NFPA guidelines requiring that a)the activation of
Page 3 of 36
The statement "About 100 users are likely to work
concurrently on the iBACS application software." stands
deleted.
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
protective signaling system must automatically unlock the
egress doors and b) the doors must remain unlocked until the
fire protective signaling system has been reset"] More
information is requested for this requirement. Is it pertaining
to the server environment? What is the interface to the fire
alarm system and what are the capabilities?
[Page No.25; Point:10.6 - "Wireless ( when in terminal)"]
Aren’t safety norms at terminals applicable here? Is wireless
(say Bluetooth) connectivity permissible in the vicinity?
the fire-protective signaling system must automatically
unlock the egress doors and b) the doors must remain
unlocked until the fire protective signaling system has
been reset" stands deleted.
[Page No.25; Point:10.9 - "The app can be designed for
Symbian, Java, Windows Mobile and Android phones"] More
specifics are required here. Java is a common language for
many platforms. For instance Android also has a java platform.
What are the final platforms to be supported?
What should be the backwards compatibility?
It is also possible for us to provide a proposal scoping this
requirement.
[Page No.26; Point:10.11 - ""The keys shall have both
mechanical patterns as well as electronic coding.] Can that the
mechanical pattern is same for all the keys?
The mentioned platforms cover most of the
smartphones available in the country. The requirement
is for a downloadable dedicated mobile app that will
work on the smartphone, and will be used for the
purpose of the one time password retrieval.
10
ARS
11
ARS
12
ARS
13
ARS
[Page No.26; Point:10.17 - "All keys (including the master
keys) shall have ; tags so as to ensure that key displacement
beyond permissible distances shall generate system alarms."]
Will an electronic detection of removal from the key slot be
sufficient? We assume the RF tage [external] is applicable to
the master keys.
The RFID tag will be applicable to all the keys, including
the master keys at the terminal. The RFID based
detection for these master keys is in addition to the
electronic detection.
14
ARS
[Page No.26; Point:10.19 - "The system shall enable deliveries
of part loads whenever required. This shall be done through
separate identification of part-load trucks (which will have
separate padlocks per compartment)."] Will part load trucks
fixed. If it varies, how will locks distributed to the transporter
or dealer?
Part-load trucks are planned to be identified & HPCL
may decide to use separate padlocks for each
compartment of such identified trucks. The issue can
also be managed by documented policy & procedures.
Page 4 of 36
All equipment within the HPCL TTLS system will have to
follow applicable safety norms, including the wireless
access points.
The mechanical pattern shall be same for all the keys.
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
15
ARS
16
ARS
17
18
Page 5 of 36
Query
HPCL Response
[Page No.26; Point:10.22 - "The system shall have the
capability to release the key in emergency situations, when
the truck is not either at the terminal or at the retail outlet.
This shall be done by remotely managing the smartbox,
wherein on activation of an emergency mode, the key should
be released using the TT smart card and the emergency
code."] What would be the preferred fallback action if the
remote access method also fails (wireless connectivity is not
available)?
[Page No.29; Point:12.1.1 - "In case of tampering/power
disruption, the system will detect & record the time and the
location where the event has occurred"] Minimal as it is, the
requirements can lead to the need of having a battery
embedded in the box ( which might be against safety norms).
Please confirm.
The facility of manually entering the code (obtained via
tele-calling) through the keypad shall also be required.
Alternatively, bidders may also suggest suitable fallback
options.
ARS
[Page No.29; Point:12.1.4 - "This will also trigger the data
exchange between the wireless transceivers on the smart box
and in the terminal control room."] Is there any alternate
course of action if the terminal control room or wireless
transceiver is not available(damage, loss or power supply etc)?
Bidders may suggest an additional wired transmission
mode/facility available as a fallback option, but it is not
mandatory.
ARS
[Page No.29; Point:12.1.6 - "The KIC will use the key in the
smartbox to unlock the padlock(s) on the TDCs. The key
cannot be taken out, with the padlock in unlocked condition"]
At the minimum 2 locks have to be unlocked one after the
another (locking the previous). This will be registered as a key
event in the lock which is normal. Please confirm.
The generation of events shall be acceptable & is, in
fact, desirable.
The smartbox anyway is going to require a battery.
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
19
ARS
[Page No.31; Point:13.1 - "The device shall be based on Power
over Ethernet module that remotely downloads audit trail."]
Need clarifications here. How is PoE applicable here? Will the
device have a PoE connector? Why should it be powered over
PoE since it does not have local connectivity to any other
peripherals in the tanker lorry?
The POE requirement is for the locking system in
general & is particularly applicable to the SKH.
20
ARS
[Page No.31; Point:13.1 - "Mechanical Specification: Padlocks
shall be chrome-plated brass body and shackle."] This
requirement lead to vendor locking. Can it be the preferred
option instead of mandatory?
21
ARS
[Page No.32; Point:13.1 - "Key shall be a full metal key made
of nickel silver."] Please relax the specific requirement for
‘nickel silver’. Instead can it be reference for similar robust
make?
The tender requirement is derived out of the HPCL
functional requirement & no vendor locking is intended.
Because it is softer than most other metals in general
use, brass is often used in situations where it is
important that sparks not be struck, as in fittings and
tools around explosive gases. The chromed layer can
provide corrosion resistance & increase the surface
hardness.Any material meeting these objectives,
without diluting the security objectives of the system
(e.g., use of plastic body which does not offer adequate
strength against vandal attacks), shall be acceptable.
Any equivalent material offering the required
properties similar to nickel silver shall be acceptable.
22
Crystal
The published tender is through International Competitive
Bidding, allowing international bidders to quote in dollars for
supply of equipment. The general terms also mention that the
prices shall be fixed. It means that Indian bidders quoting for
the imported equipment in Indian rupees shall have to take
into consideration the dollar rate variation which is not in
anyones’ control. We have witnessed a dollar variation of as
high as 25% during the past few months. This situation gives
rise to unfair competition between the bidders quoting in
dollar & the bidders quoting in rupee with the former getting
a clear price advantage of 25%. We hope that HPCL takes note
of this unfair practice & allow all the bidders to compete on
equal footing. This is also required by the Article 14 of the
Page 6 of 36
As per the tender conditions, vendor has to quote basis
the conversion rates available. No variation due to
dollar conversion charges will be payable. Variation in
dollar conversions are rare phenomena and the same
shall not be considered for evaluation.
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
Constitution of India. We seek allowance for dollar variation
for import items to Indian bidders as well.
[Page No. 33] What is the use of color tags?
HPCL Response
23
Godrej
24
Godrej
[Page 35-39]What is meant by last 20 audit trails for other
system keys?
It means that the keys shall store 20 audit trails for its
use in other groups (other than its paired use with the
designated lock).
25
Godrej
[Page 42]What is built in dual battery backup?
Primary battery back-up shall only be considered.
26
Godrej
[Page 42]What is dual fuse?
The system shall have a primary & a secondary fuse for
better equipment safety.
27
Godrej
[Page 43]What is sequential response curve& duplicity?
The software shall offer a pre-defined (menu-driven)
sequential response to the user commands.
28
Godrej
Why are wireless AP required?
Wireless access points are required for data exchange
between the data on the TT & that on the terminal
server/hardware.
29
Godrej
Will smart box have independent GPS or will it communicate
through VTS?
The smartbox shall have an independent GPS system.
This tender does not solicit to buy any separate VTS
system. However, the TTLS system shall have a
capability to integrate with any existing third-party VTS
system the Tank Truck has (or is being installed), in
which case, HPCL may not procure the GPS system from
the selected vendor for all such tank trucks.
30
Godrej
Which are the points in the tender which are to be completely
adhered to?
The solution proposed by the bidder is required to
completely adhere to the HPCL functional
requirements, statutory safety requirements & the
objectives of the project.
31
Godrej
Is the keypad compulsory on the smartbox? Or is the ok if the
GPS system gives the authentication?
Keypad is required to meet the requirement of onetime code authentication.
Page 7 of 36
The color insert shall be used for easy physical
identification & coding.
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
32
Godrej
Where will the biometric reader be placed?
The biometric reader, which is not a part of the vendor
scope, shall be placed at the TT Entry/Exit gate.
33
Godrej
Is it mandatory to have electromechanical padlocks?
Yes. The tender requires electromechanical padlocks to
be supplied by the vendor. However, bidders are free to
propose alternative options under the Innovative
proposals in conformance with Section 15.4 of the
tender document.
34
Godrej
The sequence of operation at the Retail Outlet to be done
within 10 minutes is not clear, please clarify in detail
Section 12.2 lays down the proposed process at the RO
35
Godrej
In relation to annexure VI, pertaining to test cases of POC,
kindly let us know, who will be the certifying agency to verify
and ratify the actual result
The actual results shall be recorded by HPCL & its
Project Consultants in the presence of the bidder.
36
Godrej
We request for the discussion for technical bid opening,
please confirm
Technical bids are opened in the presence of the
bidders. Bidders are free to raise any specific issues
which they wish to discuss during the technical bid
opening as well as during various opportunities
provided to them as a part of the technical evaluation
process.
37
Godrej
We request positive communication in case of disqualification
HPCL follows a fair & transparent tender evaluation
policy & the bidders are duly kept informed at each
stage of the evaluation process.
38
Godrej
It is not clear about the server cost, please clarify whether
these are to be borne by vendor or HPCL especially during the
POC phase
Server cost is part of the vendor's scope - (bidder's
scope during the PoC)
39
Godrej
With the GPS & GPRS system already being supplied & can be
used effectively, we feel that additional Wi-Fi system for data
capture is redundant, please clarify
Tender terms shall prevail.
Page 8 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
40
Godrej
41
Godrej
42
Godrej
Page 9 of 36
Query
HPCL Response
Under section 8.1 of System Description one of the
component is the electronic padlock & keys, towards the same
under the section 14 of Approved Makes, are included are
iLOQ, Medeco, Salto, Simons Voss & Videx, however we note
that the technical specification for electronica padlock system
under section 13.1 does not match with the approved makes.
Therefore we suggest to modify the technical specification of
the electronic padlocks under electronic padlock system to
comply with the approved makes.
“SKH will also perform the role of programming and
reprogramming the keys” please elaborate the above
sentence (page 29, point 9)
Tender terms shall prevail.
Kindly clarify how the recurring cost of sim card is dovetailed
with the service provider or otherwise
The recurring cost of the SIM card should be quoted as
a part of the GPRS / GSM opex (Line Item no. 19)
This role (function) for the SKH is not required and may
be ignored.
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
43
Godrej
Under section 5 for existing locking system it is clearly
mentioned that, “The TT top hatches (dome covers) and
bottom valves are locked withAbloy/Godrej locks. A delivered
supply means it is the responsibility of HPCL to supply the
product of correct quantity/quality at the receiving location
(i.e. the retail outlet in this case). Each dome cover and
bottom valve is locked. A particular set of Abloy/ Godrej locks
is assigned to a dealer. One set of key(s) of this set of locks is
with the dealer. The depot incharge has one master key of all
locks within his jurisdiction”. Whereas under section 12 of
Proposed Process it is sited that “As a part of the new locking
system it is expected that a sturdy cross (link) bar will be
passed through the dome covers so that only one lock is
required on the top (Common Locking system) and the other
for the valve box that covers the outlet valves at the bottom
(OV) Thus, each TT is expected to have two padlocks”. Form
the above it is feared that in case of part load consignment &
delivery, other compartments bear the risk of getting
tampered with respect to quality & quantity. Even though the
system have audit trail capabilities to teack such anomalies
we feel that , the administrative time & energy to follow up on
such cases frequently may hamper the smooth working of
TTLS
Please refer to response to Q.No.14 in this regard.
44
Godrej
Under the proposed system, we would like to know the
maximum number of retail outlets catered to by any terminal
This number cannot be specified, since the number of
retail outlets attached to a particular terminal may vary
from time to time.
45
Godrej
In the innovative solution the relevant standards &
certification will be of different nature which must be
considered for evaluation
All proposed solutions – including innovative solutions –
are required to adhere to the minimum standards &
certifications specified in the tender document.
Page 10 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
This is further reference to HPCL TTLS tender section 14 of
Approve Makes, page 65, we would like to include following
brands for the tender under the clause 15.4 of Innovative
Proposal, page 71 EVVA MCS for padlocks (Manufacturer:
EVVA, Austria)Knock N’Lock for the smart box(SKH)
(Manufacturer: Knock N’ Lock, Israel)CMC (TATA Enterprise)&
C-Track/ Zest Technologies(South Africa) for the Vehicle
Tracking SystemKindly request you to confirm the acceptance
of the same
We request that we be permitted a two week extension in the
pre-bid meeting.
The magnetic code system based locks have not been
pre-qualified in this tender. However, if the bidder feels
that this technology functionally meets the tender
requirements, then he is free to quote for the same as
per Sec 15.4.
There are no approved makes for the smartbox
There are no approved makes for the Vehicle Tracking
System. In this respect, please also read response to
query no. 29.
The pre-bid meeting was carried out on 9th August
2012 & was attended by over 14 prospective bidders.
The date of submission of queries was also extended
toll 13th August 2012.
The request, therefore, cannot be considered.
46
Godrej
47
mCommerce
48
Orpak
Please revise the requirement of providing the source code of
the software.
As per Section 9.3 of the tender document, source code
of only customisation part has been asked for. The HPCL
Source Code ownership requirements are given
separately with this corrigenda as Annexure II.
49
Orpak
Please allow a foreign partner in a consortium proposal to bid
in USD & an Indian partner of the same consortium to bid in
INR. Also, the payments should also be made separately to
individual partners in their respective quoted currencies.
Only 1 member of the consortium designated as the "
Prime member " can bid on behalf of the consortium
and be responsible for all activities including billing .
The obligations and duties of the Prime bidder if he is
an Indian arm of a foreign bidder are given in Section
4.1.7 of the Tender Document . Consequently to avoid
dilution of responsibilities, only the Prime Member can
bid , bill and receive the payment .
50
Pre-bid Query
Where will the TTLS management server be kept?
The TTLS management server will be kept at a location
at HPCL's choice as mentioned in Sec 8.1
51
Pre-bid Query
How will the management of part-loads will be done with
single lock for the TDC and the outlet?
Please see response to query no. 14.
Page 11 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
52
Pre-bid Query
PESO certification is given to the end user (HPCL). Is HPCL OK
with this idea?
Yes
53
Pre-bid Query
Will the geo-fencing authentication be applicable to the lock
or the smart box?
Smart box
54
Pre-bid Query
Is it mandatory to submit source code of the application to
HPCL? Software vendors may be unwilling to do so because of
the IPR concerns.
Please see response to query no. 48.
55
Pre-bid Query
Do vendors have to consider VPN tunnel for the information
that is transferred from the TTLS server / software to every
individual connection?
No VPN needs to be considered at present
56
Pre-bid Query
Will HPCL give time extension for the pilot project?
No, HPCL will not give time extensions for the pilot
project.
57
Pre-bid Query
What is the scope of the tank truck customization? Will it
involve TDC, outlet or hotwork?
The scope mentioned in the tender document covers all
the three and any other addition which is required to
accomplish the functional requirement mentioned in
the tender document.
58
Pre-bid Query
Will TTLS require audit logs for all the applicable, active
components of the system?
Yes
59
Pre-bid Query
What is the usability of the 10 color codes mentioned in the
tender document for key tags?
Color codes are used for easy identification for the
filling crew. Number mentioned in the tender is
indicative in nature and bidders may change the
number.
60
Pre-bid Query
Are GPS and VTS systems different? Is it Ok if VTS takes care of
the GPS requirement?
VTS and GPS are not different components of the
project. The existing VTS system installed in tank trucks
is not considered in the TTLS scope. However, the
system shall be integrable with the VTS system. The
TTLS system requires to establish and compare the GPS
coordinates of the truck location for SKH
authenitcation.
Page 12 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
61
Pre-bid Query
Eternal RFID tags for the master keys considered in the tender
are not vulnerable?
No.
62
Pre-bid Query
Please specify the exact active mobility area for the RFID tag
within the plant
The RFID mobility area should be at least 10 meters.
63
Pre-bid Query
What will be the server location for the TTLS system?
Please see response to Query No. 50.
64
Pre-bid Query
Various SLAs mentioned in the tender is the responsibility of
the Telecom Service Provider or the Bidder?
It is the responsibility of the bidder.
65
Pre-bid Query
What is the transfer of ownership of the system to HPCL
defined as?
Transfer of ownership of the System is completed when
the last tank truck of the last location of HPCL operates
under TTLS.
66
Pre-bid Query
Consortium – Incase of Indian and foreign bidders, in
consortium, can they bill in separate currencies and also
separately?
This is not possible.
67
Pre-bid Query
When will the remaining 20% of the payment be released for
the Phase I of TTLS?
The remaining 20% will be released after the
completion of Phase II. This is separate from the PBG
mentioned for the project.
68
Pre-bid Query
Is the resident engineer required to be commissioned at the
HPCL TTLS server location?
Yes, it is in the interest of the bidder for the smooth
commissioning and functioning of the system.
69
Pre-bid Query
Please extend the queries submission time for TTLS
The queries submission time is extended till 13-082012, 17.00 hrs.
70
Sterna
[Page 24 Last point]Integration to fire alarm systems: You
have mentioned here that the system needs to be integrated
to a fire alarm system to unlock egress doors. This is not clear.
Please refer to response to Q.No.9 in this regard.
Page 13 of 36
HPCL Response
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
71
Sterna
[Page 25 Point 9]GPRS Mobile APP: Typically an app to deliver
user credentials should be based upon HTTPS . Considering
that most phones in our country cannot be used this could be
a limitation. Can an alternative suggestion be provided.
The app should be designed to be compatible with
https. Bidders are free to add any security element in
their design.
72
Sterna
[Page 25 Point 6]Wireless link at Depot: Our current system
has been designed ensuring that there is no need for
communication inside a depot Therefore we will not require
any infrastructure at the depot. Would this be a limitation ?
Tender terms shall prevail.
73
Sterna
[Page 26 Point 16]IP65 rating: The padlocks can be presented
with IP65 ratings but smartbox cannot be rated with IP
category since there are open ports for keys and readers and
glands for antenna and wiring.
Smart Box is planned to be located in the driver's cabin.
Therefore, the IP rating of minimum IP54 shall be
acceptable.
74
Sterna
[Page 26 Point 17]RFID tag recognition: This system of reading
tags while technically possible would be impossible to cover
an entire depot due to the physical dimensions. A system at
the gate alone does not suffice and does not provide any
security as well.
The RFID mobility area should be at least 10 meters.
75
Sterna
[Page 26 Point 18]PESO Certification: We shall seek the
necessary clearance with PESO. However does HPCL have a
document stating which approvals are required?
This will be the bidder's responsibility
76
Sterna
[Page 27 Point 11.1]GPS on padlock: This is a feature that is
not available with us, having GPS integrated on the padlock.
GPS on the padlock has not been asked for. However,
the TTLS needs to have GPS as an essential component
for lat-long authentication.
77
Sterna
[Page 27 Point 11.5]Interoperability parameters with JDE: This
has to be defined what the type of interoperability required
and data exchange formats.
The main points of integration would be exchange of
destination values on truck arrival into the terminal (JDE
to TTLS), intimation of completion of the truck locking
operation (TTLS to JDE) and completion of truck
unlocking & locking operations (TTLS to JDE), at the RO.
However, detailed parameters & the integration points
shall be arrived at after the award of the contract.
Page 14 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
78
Raised By
Sterna
Query
Global Company: Prime Bidder - meets all eligbility criteria and
documentation requirements. Contractual holder
Global Company subsidiary in India: hardware supplier
Local partner: System integrator responsible for
implementation, warranty and support
HPCL Response
Please refer to response to Q.No.49 in this regard.
The above-mentioned scenario will mean that the global
company will sign the MOU, provide all the guarantees etc.
Since they have a technology center in India, they will provide
billing out of India for the products.
The local partner will provide the support, installation,
software customization and warranty and support.
In the above scenario can each product be quoted per line
item and then separate purchase orders can be made for the
hardware supplier and the service and implementation part.
79
Sterna
The financial year of the global company is Jan to December.
Would certified documents for the year 2009, 2010 and 2011
be sufficient and would it also require for the current financial
year any documents.
For foreign bidders, turnover of the last three financial
years ending with the respective quarter of 2011 shall
be considered.
80
Sterna
Auditors certificate for service centres can be given by the
service role holder. Is this acceptable.
The tender shall not require submission of any
certificate for service centers.
Page 15 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
81
mCommerce
[Commercial Clarification] Statement: With reference to
Section 17.7: Payment Terms, Phase 1 payment is stated as “if
the pilot is successful, 80% of the amount applicable for the
delivered ….:”. However we could not find a direct reference
to the payment terms of the remaining 20% of the pilot
project value. Please clarify the payment terms for this
portion.
Please see the response to query no. 67
82
mCommerce
[8. SYSTEM DESCRIPTION Page 20] Statement: The unlocking
operation at the terminal as well as the retail outlets shall be
governed using the below parameters:
Smart Card: MiFare DESfire EV1 cards with highest level of
encryption, to be used for Smartbox opening
Counter-offer: EPC G2 Passive RFID personnel ID card with
digital signature and PIN code authentication.
Comment: EPC G2 passive RFID tags provide comparable level
to encryption
Tender terms shall prevail
83
mCommerce
[8. SYSTEM DESCRIPTION ] Statement: The unlocking
operation at the terminal as well as the retail outlets shall be
governed using the below parameters:Time of Operation: The
key from the smart-box can be extracted only during a
particular time interval based on expected time of arrival of
the TT. Counter-offer: The key from the smart-box can be
extracted only when the TT is within the geo-fencing of the
vehicle tracking system indicating the TT is at the correct client
premises. Comment: 2 cross-checks (geo-fencing & expected
time of arrival) are un-necessary and would lead to
complications when there are traffic-related delays
Tender Terms shall prevail.
Page 16 of 36
HPCL Response
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
84
mCommerce
[SECTION 10: FUNCTIONAL SPECIFICATION] Statement: The
keys and the locks shall be programmed one¬time and
assigned to a particular tank truck, utilizing the key
programming unit. This programming will be done at a central
location one in each zone, which will allow HPCL to control the
key management and issuance mechanisms effectively.
Counter-offer: Suggest similar, but different key & lock
management solution based on standard re-useable electronic
lock (“RUeL”) principles.
Comment: The Security lays in the electronics on the lock. It
will signal immediately it is opened, closed (with key) or
tampered. The keys will be equipped with a passive RFID chip
that will be used in key stock control as per the tender
requirements.
Bidders proposing a system that does not meet the
technical specs, but that may meet all the functional
requirements may use Section No. 15.4, to propose an
innovative solution
85
mCommerce
[5, and page 27 cl 11.2 ‘System Components’] Statement: The
key shall be housed in a secure key housing (smart box) which
will be mounted on the TT. The key will be locked into position
in the smart-box, until an authentication event (smart-card)
triggers the release of the key from the smart-box. The smartbox shall also have a keypad for dual authentication, which
will be used to type in the trip based codes at the RO end /
fixed codes at the terminal end.Counter-offer: Suggest Smartboxes only at depots, not in each TT due to the different
philosophy of the RUeL solution.Comment: The Security lays in
the electronics on the lock. It will signal immediately it is
opened, closed (with key) or tampered. The keys will be
equipped with a passive RFID chip that will be used in key
stock control as per the tender requirements. However, this
can be expanded to a Smartbox on each truck to satisfy tender
requirements.
Bidders proposing a system that does not meet the
technical specs, but that may meet all the functional
specs may use Section No. 15.4, to propose an
innovative solution
Page 17 of 36
HPCL Response
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
86
mCommerce
[9b] Statement: The “app” can be deployed on the dealer’s
mobile phone through a system SMS or through an email he
can be asked to download via a particular secure domain. The
app can be designed for Symbian, Java, Windows Mobile and
Android phones, which will cover most of the phones in the
marketplace. However, we can still keep the SMS as an
optional / emergency service.
Counter-offer: Wholly unnecessary in our solution but will be
provided as added security.
Comment: Our standard solution allows for lot simpler key
management, since the security lays in the lock electronics &
OBU.
Since we are unable to understand the exact system
being described in the absence of any data with us,
please see response to above two queries.
87
mCommerce
[Page 26 of Functional Specs ] Statement: Both the key & the
locks shall maintain audit trails of events (such as lock
opening, closing, tampering, vandalism attempts) associated
with it. Counter-offer: The Key doesn’t need to maintain audit
trail of events. Audit trail will be kept against the keys removal
/ return to the Smartbox as well as associated lock/unlock of
TT locks paired with a specific key(s). Comment: Audit trail will
be comprehensive for every key removal / insertion and every
RUeL open / close / tamper – with associated alarming, ringfencing, etc
Bidders proposing a system that does not meet the
technical specs, but that may meet all the functional
specs may use Section No. 15.4, to propose an
innovative solution
Page 18 of 36
HPCL Response
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
88
mCommerce
[Page 26, point # 14 ] Statement: The locks should preferably
not have any battery (to meet Atex criteria) and should be
activated either through contact with the key or through
mechanical motion of the key.
Counter-offer: Contradictory specification
Comment: Unless key carries a substantial power source plus
be used as data hub, this is contradictory. However, the RUeL
solution solves this problem but the lock has a battery.
Tender terms shall prevail. As far as our knowledge
goes, the lock cannot have a battery for reasons
pertaining to safety certifications. However, the bidder
is free to quote for a lock with a battery as long as all
the safety certifications mentioned in the tender
document are being met
89
mCommerce
[System Components, cl 11.3 ] Statement: The access control
reader on the SKH shall use 13.56MHz secured transmission
for smart card communication.
Counter-offer: Our proposed system uses UHF EPC G2 RFID in
similar way.
Comment: Different frequency / ISO standard but same
philosophy.
Tender terms shall prevail.
90
mCommerce
[Proposed Process] Statement: After the loading operation is
complete, the TT will be taken back to the queuing area where
the KIC will release the key from the smart box and use it to
lock the TDCs.Counter-offer: The requirement was that the
key cannot be removed if the lock is not in locked position.
This means continual double action for every
operation?Comment: Contradicts Section 12.1, line item # 6.
Tender terms shall prevail
Page 19 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
91
mCommerce
[Technical Specs of Electronic Padlock System] Statement:
Padlocks shall be chromeplated brass body and shackle.
Counter-offer: RUeL utilises a hardened plastic body.
Comment: The Security lays in the electronics on the lock. It
will signal immediately it is opened, closed (with key) or
tampered. This negates the requirement of absolute hardened
steel structures and ensure Ex-rating efficiency. Not lock can
not be opened or cut with the correct tools (easy to acquire),
but with the RUeL you will know WHEN & WHERE in real-time.
Please see response to query no. 20
92
mCommerce
[Mechanical Specs of locks, page 31] Statement: Padlocks shall
be manufactured with heel & toe locking. Stainless steel ball
bearings dead - lock the shackles at both ends for a strong
hold.
Counter-offer: We offer Hardened plastic ball bearing which
can be replaced by stainless steel ball bearings.
Comment: If so required
Tender terms shall prevail.
93
mCommerce
[Mechanical Specs of locks, page 32] Statement: Padlocks shall
be available in both re-keyable and non – re-keyable cylinder
option. Counter-offer: Currently only non-rekeyable
option.Comment: Because of simpler key management, don’t
need to re-key if key is lost – only need to replace the key with
same structure (copy). No key can not be copied if the person
so whishes.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
Page 20 of 36
HPCL Response
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
94
mCommerce
[Electronic Security System Specs] Statement: Shall employ a
hardened boron steel shackle. Counter-offer: RUeL utilises a
hardened plastic shackle with aircraft quality frayed cable
inside.
Comment: The Security lays in the electronics on the lock. It
will signal immediately it is opened, closed (with key) or
tampered. This negates the need for extreme mechanical
strengths.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
95
mCommerce
[Electronic Security System Specs] Statement: Shackle: 8 mm
hardened boron steel Cylinder housing: Interior housing made
of hardened steel
Counter-offer: RUeL utilises a hardened plastic shackle with
aircraft quality frayed cable inside.
Comment: The Security lays in the electronics on the lock. It
will signal immediately it is opened, closed (with key) or
tampered. This negates the need for extreme mechanical
strengths
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
96
mCommerce
[Electronic Security System Specs] Statement: Padlock body:
BrassCounter-offer: RUeL utilises a hardened plastic
body.Comment: Ditto
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
Page 21 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
97
mCommerce
[Specs of Electronic Keys (page 34)] Statement: Programmable
keys shall utilize electronic technology and encrypted
communication.
Counter-offer: Programmable keys not required for the RUeL
solution.
Comment: Keys will be fitted with UHF RFID chip for
identification & key stock control only.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
98
mCommerce
[Specs of Electronic Keys (page 34)] Statement: Usage of keys
shall create audit trail in key and in cylinder
Counter-offer: Audit trail of keys only. Audit trail of lock open
/ close is part of TT OBU function..
Comment: Keys will be fitted with UHF RFID chip for
identification & key stock control (audit trail) only. The lock
will signal immediately it is opened, closed (with key) or
tampered.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
99
mCommerce
[Specs of Electronic Keys (page 34)] Statement: Key shall
employ the 3V lithium battery (type CR 2032) needed to
power - up the electronics located in both the key and
cylinder.
Counter-offer: See above – not battery on key.
Comment: Keys will be fitted with UHF RFID chip for
identification & key stock control (audit trail) only. The lock
will have its own battery with 3-5year lifespan.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
100
mCommerce
[Specs of Electronic Keys (page 34)] Statement: Key shall give
out an audible sound signal to user during operation. Counteroffer: See above – not battery on key. Comment: Normal
keyed lock open & close operation
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
Page 22 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
101
mCommerce
[Specs of Electronic Keys (page 34)] Statement: All key holders
and cylinders shall be EN1303 and UL 437 listed for high
security drill, pick and bypass resistance and patent protected
key blanks. Counter-offer: Redundant in RUeLComment: Keys
will with UHF RFID chip for identification & key stock control
(audit trail) only. The lock will signal immediately it is opened,
closed (with key) or tampered
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
102
mCommerce
[Specs of Electronic Keys (page 34)] Statement: There must be
the ability to combine large numbers of different keys into a
single cylinder. Mortise cylinders must be made of completely
hardened steel or Brass material with a tapered face to resist
drilling and wrenching. Rotating disc material must be of
bronze alloy. Cylinder gates must incorporate sidebar gates,
which will align the discs when the proper key shall be
inserted and turned 90 degrees either clockwise or
counterclockwise.
Counter-offer: Redundant in RUeL
Comment: The Security lays in the electronics on the lock. It
will signal immediately it is opened, closed (with key) or
tampered. This negates the need for extreme mechanical
strengths.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
Page 23 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
103
mCommerce
[Page 35] Statement: A fixed sidebar shall then drop into the
side bar gate(s) disengaging the plug from the cylinder
housing and opening the lock. Cylinder must have the option
that keys can be facilitated to turn either clockwise or
counter-clockwise only.Counter-offer: See aboveComment:
The Security lays in the electronics on the lock. It will signal
immediately it is opened, closed (with key) or tampered. This
negates the need for extreme mechanical strengths.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
104
mCommerce
[Page 35] Statement: A patented disc controller shall be in
each cylinder that prevents the discs from turning until the
key has been fully inserted. All keys shall be made completely
of nickel silver and be able to receive color ID insert in the key
bow. The key shall the convenience feature of being
reversible. The same key must be able to operate a complete
range of products including replacement cylinders, deadbolts,
padlocks, cabinet locks, cam loc ks, switch locks, key deposit
locks and rim locks.
Counter-offer: See above
Comment: The Security lays in the electronics on the lock. It
will signal immediately it is opened, closed (with key) or
tampered. This negates the need for extreme mechanical
strengths.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
Page 24 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
105
mCommerce
[Power Supply for Keys] Statement: Battery in the key, size
Ø20 x 3.2 mm. 3 V lithium battery (type CR 2032). Lifetime
shall be about 20000 key operations. Counter-offer: See above
– not battery on key. Comment: Keys will be fitted with UHF
RFID chip for identification & key stock control (audit trail)
only. The lock will have its own battery with 3-5year lifespan.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
106
mCommerce
[Speed of the Electronic functionality in operation.]
Statement: Cylinder can be operated after 0 . 4 seconds from
the key insertion. Sound indication shall be given when key
turning can be started. Counter-offer: Not part of RUeL design.
Mechanical movement only.. Comment: Event will be
reported in ms (mili seconds).
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
107
mCommerce
[Environmental restrictions for use] Statement: Use
temperature: Key - 10oC to 50oC Use temperature: Cylinder 30oC to 70oC Cylinders shall be not suitable to be used in
continuously wet conditions, unless the Access of water into
the keyway shall be prevented.. Counter-offer: Not part of
RUeL design. Mechanical movement only. Comment: RUeL is
rated for these temperatures and can be used in continuously
wet conditions.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
Page 25 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
108
mCommerce
[Memory Structure of cylinder and keys – page 36.]
Statement: Cylinder: 200 authorized key groups and
programming keys together, • Theoretically maximum 65535
keys in each group • 3000 unauthorized or denied keys list •
1000 last events audit trail • 20 last events audit trail for other
systems’ keys Counter-offer: Redundant in RUeL. Feature of
BIX system. Comment: Keys will with UHF RFID chip for
identification & key stock control (audit trail) only. The lock
will signal immediately it is opened, closed (with key) or
tampered
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
109
mCommerce
[Key Programming Unit (KPU) – page 37] Statement: A key
programming unit will serve as the bridge between the
information in the central server and every key and lock
(cylinder) in the system. Each terminal will hold a KPU to
enable dynamic programming of the keys and the cylinders
attached to the particular TTs attached to that terminal.
Counter-offer: We suggest a depot-bound Smart-box and ID
card / Key RFID chip programming unit.
Comment: The inherent security of the electronic part of the
RUeL negates the use of KPU’s
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
110
mCommerce
[Recognition of Key in SKH – page 40] Statement: System
should be capable of validating the mechanical portion of the
key. Counter-offer: N/A. Comment:
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
Page 26 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
111
mCommerce
[Recognition of Key in SKH – page 40] Statement: Access to
key possible with MIFARE DESFire EV1 or HID iCLASS (To be
decided by HPCL at a later date) Counter-offer: System uses
UHF EPC G2 RIFD ID card with digital signature and PIN as
standard Comment: Different frequency / ISO standard but
same philosophy.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
112
mCommerce
[Recognition of Key in SKH – page 40] Statement: Strong
holding and turning resistance to the extent of 40Kn Counteroffer: N/A Comment:
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
113
mCommerce
[Battery Backup System] Statement: The primary power of the
system comes from the truck battery. However the system
should have a DC to DC convertor capable of handling 8 to 30V
and a battery charger. The secondary battery should be
capable of operating the system for two full days and finally a
Lithium ION battery that ensures it shall be always alert and
awake. Counter-offer: Standard as part of proposed solution.
However, not TT bound but depot bound Comment: Can be
made TT bound if required.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
114
mCommerce
[Page 41] Statement: The firmware should be based on a
complete user menu for usage and operation at the end user
point. Counter-offer: N/A not firmware based. Comment:
Embedded Windows based.
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
115
mCommerce
[Software on the Box - pg 43] Statement: Counter-offer:
Comment:
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
Page 27 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
116
mCommerce
[Firmware] Statement: User module Counter-offer: N/A
Comment:
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
117
mCommerce
[Firmware] Statement: Zone Module Counter-offer: N/A
Comment:
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
118
mCommerce
[Firmware] Statement: Time Module Counter-offer: N/A
Comment:
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
119
mCommerce
[Firmware] Statement: All data shall be encrypted with AES
Counter-offer: N/A Comment:
Tender terms shall prevail. However, bidder can decide
to make use of the innovative clause to submit his
proposal.
120
mCommerce
[Firmware] Statement: The system shall support a pointing
device, touch screen, keyboard, and camera control keyboard
interface.. Counter-offer: Systems only asks for captured
image recall, not camera control? Comment: Why is camera
control required?
Camera control keyboard interface is not required.
121
Wipro
15.7 Price Validity - All quoted prices & rates shall be firm &
valid for a minimum period of 12 months from the placement
of order.
Tender Terms shall prevail
122
Wipro
15.13 Arbitration clause for Indian Bidders -Refer Doc
If any dispute or difference arises out of or relates to this
Agreement and such dispute or differences cannot be
resolved by the Parties, either Party shall, within thirty (30)
days from the occurrence or failure to reach consensus, give
the other Party notice in writing of the existence of such a
dispute, specifying its nature and the issue and the Parties
shall proceed to resolve such matter by arbitration;
The arbitration shall be conducted or adjudicated by sole
Tender Terms shall prevail
Page 28 of 36
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
123
Wipro
124
Wipro
Page 29 of 36
Query
arbitrator mutually appointment for purpose herein. All
arbitration proceeding shall be conducted in accordance with
the Arbitration and Conciliation Act, 1996 including the rules
there under and any statutory modifications thereof. The
arbitration proceedings shall be conducted in English language
and the arbitration proceedings shall be held in Bangalore.
The decision of the arbitrator(s) shall be final and binding.
17.3 - Defect Liability Period / Warranty Period -Refer Doc
Since Wipro is acting as a reseller of completed products,
Wipro shall “pass-through” any and all warranties and
indemnities received from the manufacturer or licensor of the
products and, to the extent, granted by such manufacturer or
licensor, the Customer shall be the beneficiary of such
manufacturer’s or licensor’s warranties and indemnities.
17.4 - Delay in Completion: Liquidated Damagesi)
Accept the delayed delivery on price reduced by sum
equivalent to half percent (0.5%) of basic PO value (excluding
CAMC), per week of delay or part thereof, subject to a
maximum of 5% of basic PO value (excluding CAMC). OR
ii) Cancel the order in part or full and purchase such cancelled
quantities from elsewhere on account at the risk of the seller
without prejudice to its right under (i) above in respect of
goods delivered.i. If the supplier fails to deliver any or all of
the goods or complete the installation within the period
specified in the purchase order, Customer shall without
prejudice to its other remedies, deduct as liquidated damage
0.5% of the price of the delayed goods for every week or part
thereof subject to a maximum of 5% of the value of the
delayed goods
ii. Request curing period of 30 days before cancellation and
risk purchase to be capped at 10% of PO Value.
HPCL Response
Tender Terms shall prevail
Tender Terms shall prevail
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
125
Wipro
17.5- Risk Purchase
To be capped at 10% of PO value
Tender Terms shall prevail
126
Wipro
Tender Terms shall prevail
127
Wipro
128
Wipro
17.7 - Payment Terms Refer Doc
Payment Terms:
- Products: 70% on delivery, 20% on Installation and
commissioning and balance 10% on acceptance
- One time Services like implementation: 60% advance and
balance 40% upon completion of the activity
- Sestenance/Support: Quarterly advance
All invoices raised shall be payable within 15 days from the
date of invoice. All invoices shall be deemed to be accepted
unless disputed within 7 days from the date of receipt of
invoice.
If Customer fails to pay the fees and other payments within
the stipulated time, it shall be liable to pay interest at 1.5%
per month on such amount of fees and payments that have
become due.
17.9 - Post-Warranty Comprehensive Annual Maintenance
Contract (CAMC)
In case HPCL decides to extend CAMC beyond the fourth year,
the AMC amount for the fifth year onwards shall not be higher
by more than 10 % of previous year’s AMC cost.Pricing to be
decided mutually
22 - PRICEFirm and not subject to escalation for any reason
whatsoever till the execution of entire order, even though it
might be necessary for the order execution to take longer
than the delivery period specified in the order.
Page 30 of 36
Tender Terms shall prevail
Tender Terms shall prevail
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
129
Wipro
25 - RECOVERY OF SUMS DUE Refer Doc
Set off if allowed, has to be made within a contract and not
from any other contract.
Tender Terms shall prevail
130
Wipro
Tender Terms shall prevail
131
Wipro
27 - CANCELLATION:The Owner in that event will be entitled
to procure the requirement in the Open market and recover
the excess payment over the Vendor's agreed price, if any,
from the Vendor, reserving to itself the right to forfeit the
security deposit, if any made by the Vendor against the
contract.
To be capped at 10% of PO value
28 - PATENTS AND ROYALTIES
Refer Doc
132
Wipro
32 - PART ORDER / REPEAT ORDER
Refer Doc
Pricing to be decided mutually
Tender Terms shall prevail
133
Wipro
5.e.SUSPENSION OF WORKS5.e.2. In case of suspension of
entire work, ordered in writing by Engineer-inCharge/Site-in- Charge, for a period of 30 days, the Owner
shall have the option to terminate the Contract as provided
under the clause for termination. The Contractor shall not be
at liberty to remove from the site of the works any plant or
materials belonging to him and the Employer shall have lien
upon all such plant and materials.
Not acceptable
Tender Terms shall prevail
Page 31 of 36
Tender Terms shall prevail
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
134
Wipro
5.hSAMPLESRefer Doc
Tender Terms shall prevail
135
Wipro
5.oDAMAGE TO PROPERTY
Contractor shall be responsible for making good to the
satisfaction of the
Owner any…………….Satisfaction is a subjective term, please
take a clarity on the same
Tender Terms shall prevail
136
Wipro
7.c RETENTION MONEY Refer Doc
Tender Terms shall prevail
137
Wipro
12.4 TERMINATION OF CONTRACT Refer Doc
For a, b, c request curing period of 30 days prior terminaiton,
and risk purchase to be capped at 10%
Tender Terms shall prevail
138
Wipro
13 FORCE MAJEURE
Neither party shall be liable for any failure or delay in
performance resulting directly or indirectly from causes
beyond its reasonable control due to act of God, war declared,
negligence by customer, civil or political disturbance, lockouts, , drought, floods, fire, theft, accidents and other
exceptional circumstances (“Force Majeure”) and the
obligation of the affected party under the Agreement shall
stand suspended during the currency of such Force Majeure
event. In such a situation the affected party shall promptly
notify the other Party of the event and both parties shall
discuss the course of action to be taken afterwards.
Tender Terms shall prevail
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Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
139
Wipro
14 ARBITRATION Refer Doc
Refer Aboove
Tender Terms shall prevail
140
Wipro
Tender Terms shall prevail
141
Wipro
Savings Clause - Clause to be added
Wipro’s failure to perform its contractual responsibilities, to
perform the services, or to meet agreed service levels shall be
excused if and to the extent Wipro’s non-performance is
caused by Customer’s omission to act, delay, wrongful action,
failure to provide Inputs, or failure to perform its obligations
under this Agreement
Taxes and Duties - Clause to be added
All fees and other payments required to be made by shall be
exclusive of all applicable taxes except for tax assessed on
Tenderer's income.
142
Wipro
Tender Terms shall prevail
143
Wipro
Limitation of Liability - Clause to be added
Notwithstanding anything contained herein, neither Party
shall be liable for any indirect, punitive, consequential or
incidental loss, damage, claims, liabilities, charges, costs,
expense or injury (including, without limitation, loss of use,
data, revenue, profits, business and for any claims of any third
party claiming through Wipro) that may arise out of or result
from this Agreement. The aggregate liability of Wipro under
this Agreement, shall not exceed the total value of the
contract.
Non-Solicitation - Clause to be added
During the term of this Agreement and for a period of one
year thereafter Customer shall not, directly or indirectly, hire
or solicit for hire, any of the personnel engaged by Wipro,
without the prior written consent thereof from Wipro. Thus,
the Customer agrees to the entry of an injunction against it in
the event of actual or threatened breach of its obligations
Page 33 of 36
Tender Terms shall prevail
Tender Terms shall prevail
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
Query
HPCL Response
hereunder, and acknowledges such relief shall be in addition
to such other and further relief as may be available to Wipro
at law or in equity
144
Wipro
145
Wipro
146
Wipro
Page 34 of 36
Site Not Ready - Clause to be added
Customer hereby agrees to make the site ready as per the
agreed specifications, within the agreed timelines. Customer
agrees that Wipro shall not be in any manner be liable for any
delay arising out of Customer's failure to make the site ready
within the stipulated period, including but not limited to levy
of liquidated damages for any delay in performance of
Services under the terms of this Contract. Further any idle
time resulted due to non available of site or infrastructure or
data, Customer shall make payment to Wipro for the same
Deemed Acceptance - Clause to be added
Any equipment supplied or services provided by Wipro shall
be deemed to have been accepted by Customer if Customer
puts such equipment, services to use in its business or does
not communicate its disapproval of the same together with
reasons for such disapproval within 10 days from the date of
receipt of such equipment or delivery of the services.
Change Order - Clause to be added
Either party may request a change order (“Change Order”) in
the event of actual or anticipated change(s) to the agreed
scope, Services, Deliverables, schedule, or any other aspect of
the Statement of Work. Wipro will prepare a Change Order
reflecting the proposed changes, including the impact on the
Deliverables, schedule, and fee. In the absence of a signed
Change Order, Wipro shall not be bound to perform any
additional services.
Tender Terms shall prevail
Tender Terms shall prevail
Tender Terms shall prevail
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Sr. No.
Raised By
147
Wipro
148
Wipro
Page 35 of 36
Query
Termination - Clause to be added
- Wipro shall have the right to terminate this Agreement at
any time without cause and for convenience on the delivery of
90 calendar days’ prior written notice.
- Wipro shall have the right to terminate this Agreement
fortwith in the event of a material breach by the Customer
including but not limited to payment not being in accordance
with the Agreement and the same remaining uncured after 10
days of getting a written intimation of the breach from Wipro
Title/ Risk Clause to be added
Wipro assumes that the title of ownership of the goods
supplied under this contract is passed onto Customer, on
dispatch of the material from warehouse or handing over the
material to an independent freight forwarder for delivering
the material to the Customer.
HPCL Response
Tender Terms shall prevail
Tender Terms shall prevail
Corrigendum 1 – HPCL Responses to Pre-bid Queries for HPCL TTLS Tender
Annexure II
Source Code Ownership requirement
1. Source Code Ownership
1.1. Custom Development for HPCL – If the software application is custom developed by the vendor for HPCL,
the source code the software will be property of HPCL and vendor will have no rights on the source code.
1.2. Packaged application customised for HPCL – If vendor is supplying an off-the-shelf packaged software
application to HPCL after making custom changes, to meet HPCL’s business functionality or to interface
the application to HPCL’s other business applications, source code pertaining to all such customisation
including Application, Database structures, Reports etc will be property of HPCL and HPCL will have full
copyright on the source code.
1.3. In both cases above in 1.1 & 1.2, vendor will pass on the required number of copies of source code to
HPCL on the designated media on commissioning of the project. Vendor will also provide the updated /
modified versions of the source code after any changes, due to process changes or debugging, during
warranty / AMC period. Vendor will not use the software code in full or part, as an application or as a
module in any other application, for any other customer without written permission from HPCL.
1.4. Packaged software application – For packaged software application, where source code of the
application is not supplied to HPCL as part of the contract, HPCL, if so desires, will enter into an escrow
arrangement for the source code of the application, any time during the period of the contract or during
subsequent AMC period, through a HPCL designated software escrow services providing agency. Vendor
must comply with all requirements of the escrow arrangement.
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