Annex 6 SANCO/2014/F7/009
EUROPEAN COMMISSION
HEALTH AND CONSUMERS DIRECTORATE-GENERAL
Food and Veterinary Office
Operational and administrative services
Minimum Requirements
1.
INFORMATION TO COMPLETE THE MINIMUM REQUIREMENT CHECK-LISTS
Tenderers should complete one checklist for each of the four lots and clearly indicate the
company name and the lot number on each checklist.
Tenderers may submit tenders for any single or all lots. Each lot will be the subject of an
individual framework contract and tenders shall be evaluated separately for each lot.
The tender specifications list the minimum standard requirements necessary for tenders
which comprise the information referred to on these check-lists. Any additional
requirements are outlined in the other chapters of the tender specifications.
The check-lists in this Annex (6) must be completed per lot and provided together with
any other required documentation or information as outlined in the tender specifications.
2.
PRICES
Prices should be completed using the tables in Annex 7.
Commission européenne/Europese Commissie, 1049 Bruxelles/Brussel, BELGIQUE/BELGIË - Tel. +32 22991111
3.
LOT 1 – FIXED LINE VOICE TELEPHONY - CHECK-LIST
Lot 1
Fixed line voice telephony
Company or Consortium Name:
Please answer yes or no if you meet the minimum standard requirements as
Yes
described in the specifications for the following:
Service Availability (as described in specifications)
Incident Management (as described in specifications)
Hotline Service (as described in specifications)
Ticketing System (as described in specifications)
Invoicing (as described in specifications)
Reporting (as described in specifications)
Advisory Services (as described in specifications)
There must be preferential prices for national calls in Ireland and for calls to
zones EU1i and EU2ii
Prices for calls for all destinations must be provided (outside but including those
mentioned)
Preserve existing numbering plans
Provide for the addition extra blocks of DDI lines
Provide for the addition and removal of telephone ISDN lines and/or analogue
lines as requested
The availability of the service offered for the PRI lines must be at greater than
99.95 % within a twelve month period to the main SANCO and EUROFOUND
Communications Rooms
2
No
4.
LOT 2 – MOBILE SERVICES - PART 1 – MOBILE VOICE ONLY - CHECK-LIST
Lot 2 – Part 1
Mobile Services – mobile voice only
Company or Consortium Name:
Please answer yes or no if you meet the minimum standard requirements as
Yes
described in the specifications for the following:
Service Availability (as described in specifications)
Incident Management (as described in specifications)
Hotline Service (as described in specifications)
Ticketing System (as described in specifications)
Invoicing (as described in specifications)
Reporting (as described in specifications)
Advisory Services (as described in specifications)
There must be preferential prices for national calls in Ireland and for calls to
zones EU1i and EU2ii.
Prices for calls for all destinations must be provided (outside but including those
mentioned).
High levels of coverage must be available within Europe and outside Europe, with
a particular requirement for coverage in countries such as Brazil, China and
Russia.
Preserve existing numbering plans.
Provide proposals for handsets with this minimum technical specification:
 GSM quad-band 850/900/1800/1900, WCDMA 850/2100 MHz
 Camera with flash and autofocus
 Supports POP3, IMAP4, and SMTP
 Browse the Internet and transfer media-rich files via HSDPA and 3G (or
higher) high-speed mobile broadband
 MMS and SMS
 Java™ MIDP 2.0 applications
 Bluetooth 2.0 specification
 Integrated WLAN/WiFi
 Mini USB connector
 GPRS/EGPRS
 True GPS
 Voice recording
Propose 3 (three) standard models of handset fulfilling the requirements listed
above (see table in Annex 7).
Provide call forwarding, call diverting, conference call, call barring capabilities, call
alerting for missing calls, voice mailboxes, SMS.
Provide capabilities to set limitations (profiles), cost control, over-the-air
configuration and technical solutions for handling private calls.
Provide anti-fraud and anti-theft mechanisms or capabilities to remotely
block/destroy individual cards and or handsets.
Allow for the provision of supplementary handsets and associated SIMs as
requested.
Provide a list of accessories available for proposed models with prices (see table
in Annex 7).
Offer discounts for accessories from the market price
For voice-only enabled SIM cards any new SIM card requests must be activated
within 4 (four) hours on the request of SANCO or EUROFOUND
3
No
5.
LOT 2 – MOBILE SERVICES - PART 2 – MOBILE AND DATA - CHECK-LIST
Lot 2 – Part 2
Mobile Services – mobile voice and data
Company or Consortium Name:
Please answer yes or no if you meet the minimum standard requirements as
described in the specifications for the following:
Service Availability (as described in specifications)
Incident Management (as described in specifications)
Hotline Service (as described in specifications)
Ticketing System (as described in specifications)
Invoicing (as described in specifications)
Reporting (as described in specifications)
Advisory Services (as described in specifications)
There must be preferential prices for data use in Ireland and for data use in zones EU1 i
and EU2ii.
Prices for data use for all destinations must be provided (outside but including those
mentioned).
High levels of coverage must be available within Europe and outside Europe, with a
particular requirement for coverage in countries such as Brazil, China and Russia.
Preserve existing numbering plans.
Provide proposals for handsets with this minimum technical specification:
 GSM quad-band 850/900/1800/1900, WCDMA 850/2100 MHz
 Camera with flash and autofocus
 Supports POP3, IMAP4, and SMTP
 Browse the Internet and transfer media-rich files via HSDPA and 3G (or higher)
high-speed mobile broadband
 MMS and SMS
 Java™ MIDP 2.0 applications
 Bluetooth 2.0 specification
 Integrated WLAN/WiFi
 Mini USB connector
 GPRS/EGPRS
 True GPS
 Voice recording
Provide 3G and 4G SIM cards and SIM card variants as requested or higher as new
technologies are developed and brought to market
Provide mobile data connection using the latest technology
Propose 3 (three) standard models of handset fulfilling the requirements listed above (see
table in Annex 7).
Provide call forwarding, call diverting, conference call, call barring capabilities, call alerting
for missing calls, voice mailboxes, SMS.
Provide capabilities to set limitations (profiles), cost control, over-the-air configuration and
technical solutions for handling private calls.
Provide anti-fraud and anti-theft mechanisms or capabilities to remotely block/destroy
individual cards and or devices.
Allow for the provision of supplementary handsets and associated SIMs as requested.
Provide a list of accessories available for proposed models with prices (see table in Annex
7).
Offer discounts for accessories from the market price.
For voice and data enabled SIM cards any new SIM card requests must be activated
within 4 (four) hours on the request of SANCO or EUROFOUND.
4
Yes
No
6.
LOT 2 – MOBILE SERVICES - PART 3 –DATA ONLY – CHECK-LIST
Mobile Services – data only
Lot 2 – Part 3
Company or Consortium Name:
Please answer yes or no if you meet the minimum standard
Yes
requirements as described in the specifications for the following:
Service Availability (as described in specifications)
Incident Management (as described in specifications)
Hotline Service (as described in specifications)
Ticketing System (as described in specifications)
Invoicing (as described in specifications)
Reporting (as described in specifications)
Advisory Services (as described in specifications)
There must be preferential prices for data use in Ireland and for data use
in zones EU1i and EU2ii.
High levels of coverage must be available within Europe and outside
Europe, with a particular requirement for coverage in countries such as
Brazil, China and Russia.
Prices for data use for all destinations must be provided (outside but
including those mentioned).
Preserve existing numbering plan.
Provide capabilities to set limitations (profiles), cost control, over-the-air
configuration and technical solutions for handling private calls.
Provide anti-fraud and anti-theft mechanisms or capabilities to remotely
block/destroy individual cards and or devices.
Provide 3G and 4G SIM cards and SIM card variants as requested or
higher as new technologies are developed and brought to market.
Provide mobile data connections using the latest technology
Allow for the provision of supplementary SIMs cards as requested.
For data-only enabled SIM cards any new SIM card requests must be
activated within 4 (four) hours on the request of SANCO or
EUROFOUND.
5
No
7.
LOT 3 – SATELLITE TELEPHONY – CHECK-LIST
Lot 3
Satellite Telephony
Company or Consortium Name:
Please answer yes or no if you meet the minimum standard requirements as
Yes
described in the specifications for the following:
Service Availability (as described in specifications).
Incident Management (as described in specifications).
Hotline Service (as described in specifications)
Ticketing System (as described in specifications).
Invoicing (as described in specifications).
Reporting (as described in specifications).
Advisory Services (as described in specifications).
Provide satellite handsets/terminals and satellite services.
Provide SIM cards for satellite phones.
High levels of coverage must be available within Europe and outside Europe,
with a particular requirement for coverage in countries such as Africa, South
America and Asia.
Provide GSM for voice communication.
Call forwarding, call diverting, conference call, call barring capabilities, call
alerting for missed calls, voice mailboxes, SMS.
Capabilities to set limitations (profiles), cost control, over-the-air configuration
and technical solutions for handling private calls.
Anti-fraud and anti-theft mechanisms or capabilities to remotely block/destroy
individual cards and or devices.
6
No
8.
LOT 4 – LEASED LINE – CHECK-LIST
Lot 4
Leased Line
Company or Consortium Name:
Please answer yes or no if you meet the minimum standard requirements as
described in the specifications for the following:
Valid proof of authorisation for the provision of telephony services in Ireland issued by
the Commission for Communications Regulation1
Service Availability (as described in specifications)
Incident Management (as described in specifications)
Hotline Service (as described in specifications)
Ticketing System (as described in specifications)
Invoicing (as described in specifications)
Reporting (as described in specifications)
Advisory Services (as described in specifications)
Provision of 30 Mbps uncontended leased line
Provision of primary internet connection
Provision of LAN to LAN Virtual Private Network (VPN) connection to EUROFOUND
Brussels liaison office (BLO)
Provision of leased line with the following minimum standard requirements:
 Public IP Address: 24 with RIPE registration
 Contention: 1:1
 Router: Provision, installation, monitoring and upgrade
 Link: E1/E3 Leased Line Services
 Service Level Agreement: 24/7/365
 Feedback on faults: Every 4 hours
 Service availability: Greater than 99.8%
 Usage Reporting: Online access or weekly reporting
 Bandwidth: Minimum 30Mb
 Solution to be fully implemented within 10 weeks after contract is signed
Provision of physical local loop in EUROFOUND
Provision of a range of 24 to 32 Public IP Addresses
Provision of an on-line follow-up reporting system for support calls?
Performance Parameters: Even it is generally accepted that internet access is a service
without end-to-end guaranteed quality of service, the tenderer must commit to a certain
level of quality inside the backbone. The quality will be measured in terms of the
following parameters, to be measured regularly between EUROFOUND site and a list of
predefined probes or routers of the tenderer’s backbone.
Local Loop Throughput: The tenderers must be able to offer enough bandwidth to
guarantee a throughput at least equal of 100 % of the tiered internet bandwidth proposed
in the offer.
Provide details of origin: Closest network point of presence to EUROFOUND premises in
Loughlinstown, Dublin 18.
Cater for destinations such as: Belgium; France; Germany; Japan; Brazil
Average packet loss rate (provide %): Hourly average IP packet loss rate, as the
percentage of lost IP packets over the total number of packets transmitted within the
capacity of the access through the provider’s backbone. The tenderer must guarantee that
for 95 % of the hours within a month, the measured values are equal to or better than the
provided values for all sites.
The tenderer must be able to provide measurement of these parameters and included in the
periodical service reports.
1
http://www.comreg.ie/
7
Yes
No
i
EU1 = United Kingdom of Great Britain and Northern Ireland, Isle of Man and Channel Islands, Andorra,
Belgium, France, Germany, Luxembourg, Monaco, Netherlands.
ii
EU2 = Austria, Czech Rep, Denmark, Faroe Island, Finland, Greece, Greenland, Hungary, Iceland, Italy,
Liechtenstein, Norway, Poland, Portugal (incl. Azores and Madeira), San Marino, Spain (including
Balearic Islands, Canary Islands), Ceuta and Melilla, Sweden, Switzerland, Liechtenstein and Vatican
City.
8