CUSTOMER CONTACT AND PROFILE
ATTACHMENT B – PAGE 1 OF 2
Customer Contract and Registration Attachment B
Please complete both pages of this Attachment B and email/post/fax a copy of it, two copies of the signed
Interpreter Services Agreement and two copies of Attachment A to LanguageLine Solutions, Attn: Client
Services
Email: customersupport@languageline.co.uk
Fax: 0800 783 2443
Address: 25th Floor, 40 Bank Street, London, E14 5NR
PARENT COMPANY
ORGANISATION NAME/LOCATION FOR THIS ACCOUNT
(If different than parent company for example ABC Bank, Coventry Branch)
MAIN CONTACT
Name
Position
Telephone
Fax
E-Mail
Address
City
County
BILLING CONTACT
Postal Code
same as operations contact
Name
Position
Telephone
Fax
E-Mail
Address
City
County
TRAINING CONTACT
Postal Code
same as billing contact
Name
Position
Telephone
Fax
same as operations contact
E-Mail
Address
City
County
PUBLIC RELATIONS CONTACT
Internal PR Contact
Postal Code
same as billing contact
Name
PR Firm Company
Telephone
same as operations contact
Title
Fax
E-Mail
Address
City
County
Postal Code
Customer Contact and Registration Profile Attachment B - Page 2 of 2
LL01-13-150
LanguageLine Solutions – 15.01.13
25th Floor, 40 Bank Street, London, E14 5NR www.languageline.co.uk
The following information is requested to create a customer profile of your organisation. Under your industry, please check all
activities that best describe your operations requiring language interpretation. The profile information is very important and will be
used to better serve your interpretation needs. All the information that you provide is kept strictly confidential.
FINANCIAL
Bank
Branch & Telephone Banking
Online/Interactive Banking
Collections
Consumer Credit
Auto Finance
Credit Card
Mortgage/Home Equity
Personal Loans/Credit
Fraud/Loss/Stolen
Personal Investment (retirement,
annuities)
Telesales
Technical Support
Trust/Asset (benefit/retirement plan)
Other:
GOVERNMENT
Criminal Justice
DWP
Immigration
Public Safety
Local Authorities
Inland Revenue
Other:
EMERGENCY SERVICES
Police
Ambulance Service
Fire Service
INSURANCE
Claims Handling
Commercial Property/Auto
Group Health
Group Life
Homeowner
Personal Auto
Personal Health
Personal Life
Worker’s Compensation
Customer Service
Sales
Underwriting
Other:
MANUFACTURING
Consumer
Market Research
Product Registration
Purchase/Resale of Equipment
Sales Call
Technical/Product Support
Technician
Telemarketing/Catalog
Warranties/Service Calls
Other:
HEALTH CARE
Appointments
Call Center
Primary Care Trust
Acute Trust
General Practice
Information Surveys
Professional Consultation
Other:
PUBLIC UTILITIES
Billing/Collections
Customer Service
Telemarketing
Other:
TELECOMMUNICATIONS
Billing (credit/collections, etc.)
Card Service (phone, calling card,
credit card)
Customer Service (post-sales activities)
Fraud (fraudulent or annoyance
investigation)
Operator Service
Repair
Sales (sales support, activation)
Technical Support
Telemarketing
Other:
TRANSPORTATION/TRAVEL/HOSPITALITY
Customer Service
Operations
Reservation
Other:
MISCELLANEOUS
Consulting
Entertainment
Legal
Property
Retail
Other:
The number of employees who will be trained to use the interpreter service (estimated):
Standard Industry Classification (SIC Code), if known:
If applicable please include a copy of your Purchase Order.
Where did you hear about LanguageLine Solutions?
Your prompt return of this form and the signed Service Agreement (if applicable) will ensure a speedy
activation of your account. Thank You.
If you have questions about this form:
LL01-13-150
E-mail: customersupport@languageline.co.uk
Phone: 0800 169 2879
Fax: 0800 783 2443
LanguageLine Solutions – 15.01.13
25th Floor, 40 Bank Street, London, E14 5NR www.languageline.co.uk