Facing a Recall?
We can help!
Realtime Results Product Recall Services
Effective Contact Centers / Efficient Recall Services
Prepared by:
Realtime Results
2054 Westport Center Drive
St. Louis, MO 63146
tbrockhaus@realtimeresults.net
1-888-263-6569
Facing a Recall?
We can help!
Partners with Expertise
Realtime Results is a professional services firm
with years of Product Recall experience.
Our Recall Services include:
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Inbound and outbound call center solutions
Notice design and implementation
Program registration through live operator support
Online Internet registration
Class Action, funds management services
Product Fulfillment
Nationwide service-provider network for onsite repairs
Preparation of government reports
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Facing a Recall?
We can help!
Live Operator Services
Realtime Results live operator staff are professional, courteous,
and knowledgeable regarding our clients, recalled products &
procedures.
Our Call Center Services include:
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Inbound consumer and dealer registrations
Inbound technical support
Inbound step-by-step product support
Inbound order entry
Outbound customer notifications
Outbound registrations
Technician referrals
Appointment setting
Escalation Management
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Facing a Recall?
We can help!
Notification Programs
Sending out notifications gives you your first and best
chance to provide accurate information regarding a
Corrective Action Program. Realtime provides:
– Notification Services:
• Identifying target audiences
• Notice design and execution on a variety of platforms
– Direct mail
– E-mail
– Website
– Social media
• Design and formatting to ensure content complies with regulations
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Facing a Recall?
We can help!
Web-Based Consumer Registrations
Realtime provides custom online recall registrations. Product
specific Web pages are developed on our dedicated Web server.
Advantages of our web based services include:
– Fulfills notice requirements for safety and settlement programs
– Provides companies with proprietary website with specific
information for consumer notices, registrations and confirmations
– Post online documentation (instructions, manuals, etc…) for consumer
access, review and download
– Increases consumer response rates
– Provides cost effective method for recall notice and registration
– Supports multiple languages
– Provides customers with 24/7 access
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Facing a Recall?
We can help!
Class Action, Funds Management
We offer our clients a variety of Funds Management
services, including:
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Collection and distribution of payments to suppliers
Collection and distribution of payments to field service technicians
Collection and distribution of payments to consumers
Management and accounting support for funding accounts
Secure record storage
Detailed financial reporting
Account reconciliation
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Facing a Recall?
We can help!
Fulfillment Services
We provide clients with a variety of fulfillment options
including:
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Creation and distribution of notices to retailers and distributors
Creation and distribution of consumer and end-user notices
Collection of affected products
Shipping of replacement products
Shipping of retrofit kits
Fulfillment of coupons
Issuance of payments to consumers, servicer providers, and
retailers
– Processing of return mail
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Facing a Recall?
We can help!
Field Repair and Product Recovery
Realtime provides a variety of in-field operations and
services including:
– Repair of products in consumer homes and offices
– Removal, replacement, disposal and recycling of products
– Collection and removal of products from retail stores
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Facing a Recall?
We can help!
Reporting
Realtime provides clients with customized and
comprehensive reporting tools, including:
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Daily activity reports illustrating customer contact ratios
Inventory reports
Resolution reports for replacement & repair activities
Notification reports to track effectiveness of mailings
Monthly reports for the agency overseeing the recall
Financial reports
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Facing a Recall?
We can help!
Product and Industry Experience
Over the years, Realtime Results team of Recall Experts have
coordinated recalls for diverse products, industries and government
agencies. Past initiatives have included recalls for:
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Consumer Goods
Manufacturing & Industrial Products
Automotive Products and Accessories
Heating and Ventilation Products
Consumer Electronics
Cookware & Kitchen Goods
Clothing
Furniture
Children’s Products
Tools
Firearms
Medical Devices
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Facing a Recall?
We can help!
Contact Information:
Please visit our recall services website www.RecallResults.com
Tom Brockhaus
VP Business Development
(314) 495-6263
tbrockhaus@realtimeresults.net
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