SUTUATION 1
A: Nice to meet you, B. how are you?
B: I’m fine thank. Long time no see you, A. I very happy when see you today. What are you
doing?
A: I’m a manager in a ABC bank. And What’s your job and your main responsibility?
B: i’m a saleman (business women ) in an Unilever company. I’m in charge of introducing
product and expanding customer.
A: who is your colleage?
B: he is my old friend. We have a good relationship in work.
A: ok. Where your work place?
B: i work in a branch of company in Ha Noi. I’m sorry, now i have to sing on the stage. This is
card business, it has all imformation about my job. See you later.
A:thank you very much. I’d like to listen your voice
B: thanks. Bye bye.
SITUATION 7
Student A: Nice to meet you, B!
Student B: Nice to meet you, A!
Student A: Today, we are discussing about transportation in HCM city.
Sutdent B: Oh. Could you explain why do you think that?
Student A: yes.the first,it really cheap for everyone,especially student.second it’s really easy to catch because there are so
many bus station on street
Student B: What’s else?
Student A: beside when it’s rains you don’t get wet
Student B: yes.but I think that môtorbike ie better than bus.one of the main reason í motorbike can easy more in traffic
jam and bus is too crowded
Sutdent A: oh right
Sutdent B: sometimes it’s better to use abicycle it’s good for our health because we can do exercise by cycling and it’s
good for inviroment because it doesn’t need energy
Student A: I quite agree with you.oh I must go now see you then
Student B: see you then.
Student A: We can see. It’s good for our health because we can do exersise by cycling bicycle every day. It’s good for
our environment because it doesn’t need energy.
Student A : That’s ok. In genneral The safety for health and environment is the first. Thank you very much. Have a nice
day.
Student B: You’re welcome. See you again.
SITUATION 8
Interviewer: Hello my name is ....
Interviewed: Nice to meet you. What can I do for you?
Interviewer: I’m an interviewer. Thanks for your time to be here for the interview. Today, I want to
know something about doing the business online.
Interviewed: that’s a good idea.
Interviewer: Could you explain. Why do you do online business?
Interviewed: Yes, it has some advantages for this. One of the main reason is that when I decided do it,
I set up a website to spread and expand our name brand shop and have more custmers. We
also have more orders and sell more products every day.
Interviewer: Do the customers have some advantages?
Interviewed: Oh. The customers also have some advantages. I see that they’re just at home, they
access to internet and go to our homepage just scroll down the mouse to choose the product
they like, I think they also can save their time and money for the movement.
Interviewer: Right. And do you have any disadvantages?
Interviewed: Oh sure. We get some difficults to ship heavy products. Some services are just only sold
in local markets. Beside that, customer must also pay for fee of shipping, but just a little.
Howerver, I really satisfiled with doing business online.
Interviewer: I see. I also satisfiled. Thanks you very much. See you again.
Interviewed: Ok. Not at all. See you again.
SITUATION 3
A: reng...
B: hello, It’s ... here. I’m manager of sale company. What can i do for you?
A: yes. It’s ... here. I’m a finance manager of product company, I want to make an appointment
with you to discuss the sale conference.
B: that’s ok. Would next Monday suit you?
A: please wait me. I’ll check my availability..............I’m sorry, I’m not being able to come to a
meeting on next Monday because I’m going to have an important meeting on this day. Can you
make it on next Thursday?
B: sure. And we will meet in my office.
A: that’s be fine. And at two o’clock?
B: yes. If there’s a problem, you will contact one day before the meeting, please.
A: i see. We’re going to meet on next Thursday, at two o’clock, in your office.
B: that’s ok. See you later.
SITUATION 4
A: reng............
B: hello, It’s ... here. I’m manager of sales company. What can I do for you?
A: hello, It’s ... here. I’m finance manager of product company. I want to make an appointment
with you to discuss the sale conference.
B: ok. When we make this appoinment?
A: oh. Would next Monday suit you?
B: please wait me. I’ll check my availability................. I’m sorry. I’m not being able to come to
a meeting on next Monday because I’m going to have an inportant meeting on this day. Can you
make it on next Thursday?
A: ...what day is ok for you?
B: I think ... how about Friday ?
A: yes, please, B. And we will meet in my office and at two o’clock.
B: i see. We’re going to meet on next Friday, at two o’clock in your office.
A: right, see you then.
B: good bye.
SITUATION 5
A: hello. in recent months, there has been a drop in business and booking.
B: oh. I see. let’s note down some ideas shall we?
A: shall I make a list of the main points? So, why don’t we change the menu? People are bored
with it. They want something else.
B: yes. I think, couldn’t we hire a well-known chef to do that?
A: that’s be fine. And what if we wrote to our old customer?
B: good, but we need to make them regular customer. What about a loyalty card? I think that
would work...
A: i agree. We will discussed next month
B: that’s ok. Bye bye.
SUTUATION 10
A: nice to meet you. B
B: nice to meet you. A.what are you doing?
A: I’m learning english but I have some problem with english skill would you give me some
advices to improve it?
B: yes.of course.what difficulties do you have in english?
A: i like reading but I dislike speaking .my vocabulary is not good so I can’t express an idea in
english and can’t pronounce well and fluently.
B: I see.i think you should collect vocabulary and regular conversation to learn and practice
them ,then listen DVD of native people to check pronunciation.beside that you should join an
english club to learn from orther people and you can feel more confident
A: yes.that’s great.perhaps your english is very good
B: oh.no.i also have a problem ,I like speaking but not like you my reading skill is not good .can
you help me?
A: sure what’s your diffculties?
B: I have trouble with limited vocabulary.grammar is difficult.so I can’t understand the main
idea of the whole sentances in a text
SITUATION 2
A: nice to meet you. I’m a manager of Unilever company. I work in a branch in Vietnam.
B: nice to meet you. I’m a Japanese businessperson. I’m in charge of introducing product and
expanding customers.
A: I want to know something about the exchange of business cards in Japan. Can you give me
some advices about this?
B: yes, of course. You should make sure that all the detail on your card are correctly translated.
Never ever give someone an old or out-of-date card. When you present or receive meishi, use
both hands. Don’t forget to bow and study each one carefully. Try to understand who the senior
people are.
A: and what about the warnings?
B: remember that to the Japanese, the card is an extension of a person, so treat it with respect
and don’t write on it or play with it. It’s a good idea to have a special folder where you can keep
them all safe
A: yes. I see. I will remember.
B: and what about the exchange cards in your country?
A: yes. I have some advice and warning for you. First, you have to keep your hands clean and
free when you exchange it. Second, make sure that all detail in cards are correctly translated.
And the last one, you have to keep it carefull so that you treat it with respect.
B: ok. Thank for you advices, see you later.
A: see you later!
CONSERVATION 6
A: hello. Today I want to discuss with you how to improve customer’s care quality and to keep
customer.
B: that’s a good idea. Let’s start.
A: we have problem to store that customers often have to wait a long time on phone to order
good. I suggest recruiting one more staff working in the sales department. Do you think so?
And do you have any idea?
B: I see. And why don’t we receive. The customer’s orders via email.
A: yes, well. And one more problem, all the stores are along way out of town. So couldn’t we
open a new in-town store to serve customers better.
B: It’s a good idea. Let’s go ahead.
A: ok, we will.
CONSERVATION 9
A: the sale performance of our company was poor in last quarter and our company has received
complaints from customers in recent month.
B: let’s note down some ideas, shall we?
A: why don’t we prepare well for these sale performances?
B: can you give some examples, what do we prepare?
A: we should invest much money for preparing the marketing.
B: couldn’t we train a well staff to communicate with customer in this performance.
A: and recent month, our company has received complaints is not good, the products are highly
priced.
B: how about talking care of customers more? We will change a little ingredients in products.
We can give some gifts attach the products. that’s a great suggestion. Let’s go ahead
A: ok. We will.