Stephen W. Mitchell – Telephone: 207.210.8750
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Stephen W. Mitchell
Email: swilliam@smitchell.org Additional Information: www.swmitchell.net
Career Profile:
I have extensive experience in instructional design, technical writing and training; Systems
integration and project management; Software, database and web development for widely
diversified enterprises.
Technologies: Software, Languages Platforms:
Technical Writing, Learning and Content Development Tools: Acrobat, Articulate,
Audacity, Audition, AuthorIT, Authorware, Brainshark, Breeze, Camtasia, Captivate, Docto-Help, Dreamweaver, Fireworks, Flash, Framemaker, FreeHand, Illustrator, MadCap
Flare, Ovation, Photoshop, Presenter, Quadralay WebWorks, RoboHelp, SnagIt,
uPerform, xMetaL, WebEx and various web conferencing systems.
Content Management/LMS: Drupal, Joomla, Moodle, SharePointLMS, Blackboard, and
other learning and content management systems.
Repository, Revision and Tracking Tools: Apache Subversion, Bugzilla, ClearCase,
FogBugz, Team Foundation, Testuff, Vault, Visual Source Safe.
Operating Systems: DOS, Linux, OS2, UNIX, Windows Client/Server, Internet Information
Server (IIS), Apache; Various development, acceptance and production; database,
application and web servers.
Database Management Systems: Access, Act, Alpha 5, DB2, dBase, FoxPro, Goldmine,
MS-SQL, MySQL, Paradox, PostgreSQL, Salesforce, Various ERwin, ERD data modeling and
Rapid Application Development (RAD) systems and tools.
Microsoft: ADO, Access, CRM, Digital Image, Expression Web, FrontPage, Groove,
InfoPath, MapPoint, OneNote, Outlook, PowerPoint, Project, Publisher, SharePoint, SQL
Server, VBA, Visio, Visual Basic, Visual FoxPro, Visual Interdev, Visual Studio, Works.
Other Software: Crystal Reports, ClickSchedule, ClickAnalyze, Logi Report, Lotus Notes,
QuickBooks, SQL Server Reporting Services, Thomson Reuters Market and Trading
Technologies.
I am highly proficient with numerous commercial, proprietary and open source code editing
IDEs, SDKs, compilers and database administration tools: Graphic, Sound and Video Editing,
Authoring and Publishing; Network Monitoring, and Voice/Data Applications; Database Theory,
Modeling and Design;
Adept with the Project Management Body of Knowledge (PMBK), the Software Development
Lifecycle (SDLC), SCRUM, Agile and Waterfall system development methodologies.
A complete list of tools can be viewed at my website: http://www.swmitchell.net
Experience:
Amtrak. Wilmington, DE., August 2014 – February 2015
Web Based and Blended Learning Developer – Contract (6 Months).
Created and modified Online learning content using tools such as uPerform, Captivate and
other components of the Adobe Creative Suite.
Providing Instructor-Led and Face-to-Face instruction of various enterprise platforms.
Professional Resume / Curriculum Vitae
2016
Confidential
March 12,
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Stephen W. Mitchell – Telephone: 207.210.8750
Experience – Page 2
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MAXIMUS / Executive Office of Health and Human Services, Commonwealth of Massachusetts
Boston, MA., July 2013 – July 2014
Training Specialist – Contract (1 Year).
MAXIMUS is a leading health and human services administrator for governments in the United
States, United Kingdom, Canada and Australia, and is the contractor for the Commonwealth of
Massachusetts' MassHealth program providing services to 1,200,000 Massachusetts Medicaid
recipients.
Affordable Health Care Project: Designed, developed and delivered training to Health Care
providers, Provider Services and Call Center (CSR) staff at MassHealth, which covered the
deployment of the Affordable Care Act and the new Health Insurance Exchange and
Integrated Eligibility systems (HIX /IES).
Health Provider Services Project: As Maximus assumed MassHealth's Provider Services from
Hewlett Packard, new Provider Enrollment and Credentialing, QA, Electronic Data Interface
and Claims adjudication protocols were developed, tested, approved, deployed and trained.
Learning Management System (LMS Deployment): Due diligence among a number of LMS
vendors. Negotiated terms and price. Configured, branded and deployed 508 compliant LMS
in use by the enterprise and thousands of health care providers throughout the
Commonwealth.
Halliburton. Houston, TX., June 2012 – June 2013.
Instructional Delivery Consultant – Contract (1 Year).
Integral member of project ‘Battle Red’ development, implementation and deployment team,
delivering a unified scheduling and mobile applications platform across seven (7) product service
lines throughout North America.
Developed Instructor-led Training Guides, Reference, and Step Instructions; Software Release
Notes, E-learning modules, Learning Assessments, Software Test Cases and Scripts.
Delivered User Acceptance Testing and Training, Train the Trainer, Classroom ILT, One-on-One,
and Webinar training for seven (7) implementations of ClickSchedule and Job Details Mobility
integrated with the SAP SD (Sales and Distribution) module.
Provided training rollout logistics, and on-site post-go-live support and training throughout the oil
patch in West Texas, Colorado, New Mexico, Oklahoma, North Dakota, Western Pennsylvania
and Calgary, Canada.
Assisted with Change Management, Quality Assurance, data validation. Developed and
executed test strategies. Support and configuration of Deployment, and maintenance of QA,
Stage, Training and Production environments.
Sogeti USA/CIN Legal Data Services. Dayton, OH., July 2011 – April 2011.
Instructional Technologist – Contract (Ten Months).
Architected and authored Web-based Help file system during domestic and offshore
development of a SaaS, or cloud-based application designed to fulfill electronic case filing of
bankruptcy petitions in all U.S. jurisdictions. Along with a CRM component, the application
administers due diligence via web services, namely, customized research and financial
information for use by attorneys in the investigation of clients' financial affairs for the preparation
and filing of bankruptcy schedules and other documents for presentation to Federal Courts.
More than 700 SCORM and DITA compliant topics pertaining to the software were covered.
Professional Resume / Curriculum Vitae
Confidential
March 12, 2016
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Delivered Instructor-led training to the company’s call center personnel and webinars to offshore quality assurance and testing teams.
Professional Resume / Curriculum Vitae
Confidential
March 12, 2016
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CACI/RWD Technologies. Washington D.C., Jan. 2011 – Jun. 2011.
Instructional Designer / eLearning Developer – Contract (Six Months).
Developed e-Learning modules and software simulations using various SCORM, DITA and 508
compliant multimedia development tools such as RWD uPeform for a Department of Defense
initiative with the United States Military Entrance Processing Command. Software development
known as Virtual Interactive Processing System (VIPS) will manage the enlistment process for all U.S.
Armed Forces from initial interview through Basic Training. The e-Learning curriculum is designed to
educate Train the Trainers and end users of the system within the accessions community of interest.
Southern California Edison (System Deployment Training Group), Chino, CA., Feb. 2010 – Aug. 2010.
Technical Writer, Training Specialist – Contract (Ten Months).
Delivered Instructor-led, Train the Trainer, and Web-Based training for R-3 roll-out of SAP Enterprise
Resource Planning (ERP) with bolt-on ClickSchedule and ClickAnalyze, SAP Customer Relationship
Management (CRM), Work Force Scheduling and Master Data modules.
Developed e-Learning modules, software simulations, technical writing, editing and framing of
instructor and end-user Courseware, Job Aids and other blended learning tutorials.
Commonwealth of Massachusetts/Health & Human Services. Boston, MA., Jun. 2009 – Dec. 2009.
Training Consultant – Contract (Six Months).
Conducted state provided software training on commercial, off the shelf software. Namely,
Microsoft Office 2007 (Access, Excel, OneNote, Outlook, PowerPoint, Project, SharePoint, & Word)
also, Adobe Acrobat/Distiller (Creating PDF documents, electronic forms and document conversion)
to employees of the Commonwealth.
IBM/Wachovia Securities. St. Louis, MO., Oct. 2008 – Apr. 2009.
IBM Trainer – Wachovia Securities/AG Edwards Merger Team – Contract (Seven Months).
During the most difficult securities and market environments in decades, delivered field, group and
individual training of Thomson Reuters Market and Trading Technologies to Financial Advisors and
their staff. The aforesaid in support of the Wachovia, A.G. Edwards merger and SmartStation
Trading platform integration. Conveyed business critical skills needed to understand new workflow
processes, applications and reports within the proprietary system.
System Automation Corp. Columbia. MD., Feb. 2006 – Oct. 2008.
Information Architect – Contract (2 Years, Eight Months).
Develops enterprise technology to administer professional and business licensing; regulation
management, enforcement, public safety inspections and data collection for various state agencies,
A suite of software is currently deployed by twenty two states and the U.S. Army.
Web Help System – Designed, developed and authored a topic-oriented, context-sensitive Webbased help solution to provide user assistance with a suite of enterprise class, web applications,
managing state licensing and regulation.
Reference Manual – Authored, and published internal, external User and Administrator’s Reference
Guides. Documented functional specifications and wrote Software Release Notes.
Database Documentation – Documented and wrote Data Definitions for SQL and Oracle database
schema and objects supporting the applications.
Professional Resume / Curriculum Vitae
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Quality Assurance – Constructed test plans, performed regression testing, analyzed and
documented test results,
Professional Resume / Curriculum Vitae
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NICE Systems, Inc. North America. Denver, CO., May 2005 – Jan. 2006.
Education Specialist – Contract (Nine Months).
Market leader in providing solutions for the capture and analytics of unstructured multimedia content
and transactional data from telephony, web, email, video and other data stores for a wide range of
markets; Healthcare, Retail, Telecoms; Contact and Call Centers for Public Safety and Financial
Services.
Administrators Training – Advanced education for IT personnel, covering the administrative
applications, system architecture, maintenance procedures and troubleshooting tools.
Core Applications Training – System applications training for Supervisors, Call Center Team Leaders
and other users of the system.
Call Center Training – Created electronic evaluation forms. Taught effective coaching scenarios.
Common Census, Inc. Westbrook, ME., Aug. 2004 – Apr. 2005.
Programmer/Analyst/Writer – Contract (Nine Months).
A technology company innovating solutions to collect, store and disseminate data related to Human
Resources and the administration of employee benefits. A suite of software developed by Common
Census provides employers, employees, insurance professionals and carriers access to related data via
desktop and on-line, cloud based applications.
Designed and authored End-User documentation, Online help and Support files for technology
applied by customers; including Insurance Carriers, Producers, Enrollment Companies, Human
Resource departments and the employees they represent.
Provided Instructor-Led and Web based training to Business Partners; Employers, Insurance
Underwriters and Benefit Enrollers, to insure a solid understanding of procedures and operations of
the various software modules, which support more than fifty Enrollment Plans and over 500,000
employees.
Designed and constructed Electronic forms, Statements and Reports.
Design and developed interfaces and Import/Export routines to link data with Insurance companies.
Architected Inventory database application to manage assets leased from Common Census.
Bekins Van Lines. Chicago, IL., Mar 2004 – Aug 2004.
Technical Trainer – Contract (Six Months).
Software training for an SAP implementation of Logistics, Supply Chain, and Geographical
Information System employed for routing, receiving, delivery, tracking and tracing of freight and
rolling stock.
MicroLogic, Inc. Portland, ME., 2004 – Present.
IT Consultant/Technical Trainer – Contract.
Commercial off the Shelf (COTS) software training at various New Horizons, Executrain and other
computer learning centers, and businesses. Typically, the instruction is instructor-led, based on “Adult
Learning” and "Performance Based” principles, where objectives are stated; step by step “How To’s”
are demonstrated and hands-on practice permit learners to demonstrate newly acquired skills.
Professional Resume / Curriculum Vitae
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UnumProvident Corp. Portland, ME., Jan. 2001 – Mar. 2004.
Systems/Project Manager. (Three Years, 2 Months)
Planned, designed, implemented, maintained, trained, coded, tested, baseline support and risk
management for various Computer Telephony Integration (CTI), Plain Old Telephone Service
(POTS), Voice-Over-IP and various voice/data based mediums of audio, video, and internet
conferencing and communications platforms.
Conducted and managed complex equipment installation, change management,
inventory, preventive maintenance, equipment and software/hardware upgrades and
modification activities and User Acceptance testing.
Designed, developed and implemented Web-based framework for systems analysis,
monitoring and reporting on infrastructure utilization and performance metrics. Determined,
and reported root-cause analysis, for outages and down time.
Developed several departmental intranet/extranets consisting of multimedia content for use
in planning, educating, collaboration and knowledge management.
Analyzed and evaluated, new and existing technologies. Performed due diligence
investigations to make specific recommendations in support of enterprise goals and
objectives.
IBM Learning Services/A.G. Edwards. St. Louis, MO., Apr. 2000 – Dec. 2000.
Field Trainer. – Contract (Nine Months).
Delivered field training for ClientOne, a national project refreshing Edwards from legacy DOS
systems to Windows platforms with more than forty proprietary financial and securities trading
applications. A dedicated team of 75 instructors trained more than 12,000 users in 690
branch offices.
Catapult, an IBM company/Mead Corp. Waltham, MA., Feb 1999 – Feb 2000.
Technology Training Consultant. – Contract (One Year, One Month).
Delivered Instructor-led Training for Mead’s Vision 2000 project a worldwide roll-out and
refresh of software and hardware for Mead Corp. Courses taught include: Fundamentals
through Intermediate and Advanced in all components of Windows NT, MS Office, MS
Project, MS Access, Visual Basic, Data Modeling, Crystal Reports, Lotus Notes.
Catapult/IBM Learning Services. Waltham, MA., Jun 1996 – Feb. 1999.
Technology Instructor. – Contract (Two Years, Eight Months).
Rendered a comprehensive portfolio of technology training and courseware development
to Fortune 1000 and government entities throughout the United States.
Professional Resume / Curriculum Vitae
2016
Confidential
March 12,
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MicroLogic, Inc. Portland, ME., 1990 – 1996.
Contract Programmer/Analyst/Technical Trainer, Writer. (Seven Years).
Contract with Kreative Technical Solutions and Seafax, Portland ME. As the lead architect,
developed the first release of “Eureka”, the leading provider of credit and marketing
information for the seafood industry. Composed, and compiled accompanying help file,
and user documentation. Trained management and staff, on the features and functions of
the software.
Contract with Kreative Technical Solutions, Portland ME. Working with a team of software
engineers, developed Customer Relations Management system (CMS), Scheduling and
Distribution solution for Portland Glass. Primarily, responsible for designing the Graphical User
Interface. Authored and compiled, associated help files, and End-User documentation.
Trained Management and Call Center Representatives (CRS).
Contract with Retail Solutions, Inc., Falmouth, ME. to implement Point of Sales (POS) solutions
for small and midsize convenience and grocery stores. Responsibilities included staging,
integration and installation of store technology devices including complete POS solutions.
Facilitated end-user technical and procedural training, for store staff and management.
TransNational, Inc. Dallas, TX., 1982 – 1990.
Manager, Traffic and Transportation.
Initiated, drafted and directed all Interstate Commerce applications, petitions, complaints,
orders and other proceedings relating to transportation regulation and other matters before
federal and state regulatory agencies.
Developed and maintained commercial and government transportation contracts.
Cargo Master, Inc. Dallas, TX., 1980 – 1982.
Distribution Mgr.
Solicited, evaluated and maintained commercial and government transportation accounts
as well as purchasing for-hire rolling stock and services, rate negotiation and tariff
publication
CH Robinson Co, Inc. Dallas, TX., 1978 – 1980.
Transportation Account Sales.
Developed, purchased and arranged shipping and transportation accounts and contracts.
Negotiated and brokered for growers, packers and retailers of agricultural commodities and
other time, temperature and market sensitive products with common motor and rail carriers
operating throughout the principal markets of North America.
United States Navy.
Naval Sea Systems Command, Bangor, Keyport, WA., 1972 – 1974.
Home port for the first squadron of Ohio-class Trident Fleet Ballistic Missile submarines.
Vietnam War Era Veteran. Honorably Discharged.
Professional Resume / Curriculum Vitae
2016
Confidential
March 12,
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Education – Page 7
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Education:
Microsoft Course 1013: Mastering Microsoft Visual Basic 6 Development.
Microsoft Course 1016: Mastering Enterprise Development Using Microsoft Visual Basic 6.
Microsoft Course 1017: Mastering Web Application Development Using Visual InterDev 6.
Microsoft Course 1905: Building XML-Based Web Applications.
JavaScript: Introduction to Scripting.
JavaScript: Advanced Scripting.
New York Institute of Finance. New York, NY., 2000.
Fundamentals of the Securities Industry.
Southern Methodist University. Dallas, TX., 1982 – 1983.
Nine Credit Hours Marketing Fundamentals of Marketing, Market Research, Marketing
Concepts.
Eastfield Jr. College. Mesquite, TX., 1980 – 1982.
Thirty-eight credit hours: Interstate Commerce Law, Physical Distribution, Rates & Tariffs,
Accounting, Import/Export, Statistics, General Business Law.
University of Mississippi. Oxford, MS., 1974 – 1978.
Bachelor of Arts: Music Theory and Composition.
Interests: Science and Technology, History, Golf, Guitar/Piano, Magic, Out-door activities
such as hunting, fishing, boating and spectator sports.
Transcripts, professional and personal references available upon request.
Additional Information Online: Sample of Technical Writing, Training Evaluations and Comments
from previous employers: http://www.swmitchell.net
Professional Resume / Curriculum Vitae
2016
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March 12,
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