STANDARD SEMINAR
2011
(13 December 2011)
Providing SOLUTIONS : Creating VALUE
Slide No. 1
Copyright © 2011 TNB Research
Company Profile
•TNB and TNBR Organization Structure
•TNBR Core Business
Embracing the Malaysian Standards
•MS ISO 9001:2008 for Management of R&D Projects
•MS ISO IEC 17025 for TNBR Testing Laboratories
•MS ISO IEC 17020 and MS ISO 9001:2008 for TNBR
Quality Assurance Unit
Presentation
Outline
Promotion Program To Ensure Usage of
Malaysian Standards
•Activities to Promote Malaysian Standards within TNBR
•Activities to Promote Malaysian Standards beyond TNBR
Conclusion
•Key Benefits From Implementing Standards
Slide No. 2
Copyright © 2011 TNB Research
TNB Research Sdn Bhd
• Established as a department in TNB,
and evolved into a subsidiary in
1993.
• It is now a not-for-profit centre for
electricity and environmental
research.
• In 1997, TNBR received approval
from MIDA as an R&D status
company and became eligible for
many governmental incentives.
• TNBR focuses on conducting R&D
that adds value and are aligned to
TNB corporate needs as well as
national aspirations.
KEY COMPANY DATA
Workforce: 260 (2011)
R&D Funding: ~RM 43 million (FY2011)
R&D Value Creation: ~RM 24 million (FY2011)
Slide No. 3
Copyright © 2011 TNB Research
TNB Organisation & TNB Research
Dr. Ir. Cheong Kam Hoong
Managing Director, TNB Research
 Improvement to the process of power
delivery
• Efficiency
• Availability
• Reliability
 Evaluation of new technology
 Implementation of Pilot Field Trial Projects
Slide No. 4
Copyright © 2011 TNB Research
TNBR Organisation Structure
Dr. Ir. Cheong Kam Hoong
Managing Director
Dr. Hariffin
Boosroh
Dr. Ir. Zahrul
Faizi Hussien
General Manager
Generation & Environment
General Manager
Transmission & Distribution
Dr. Badrol
Ahmad
Chief
Technology Officer
Hj. Hamzan
Hashim
Ir. Mohd Noh
Ahmad
Mohd Pauzi
Yahaya
Malathy
Balakrishnan
Hj.
Badrulhisham
Norhidayah
Shahuri
Senior Manager
Generation
Senior Manager
Environment
Senior Manager
Transmission
Senior Manager
Distribution
Senior Manager
Quality Assurance
& Laboratory
Services
Senior Manager
Administration
Service
Zulfadhly
Zardi
Manager
Scientific Services
Slide No. 5
Copyright © 2011 TNB Research
Shah
Runnizam
Dahari
Embong
Suhaila
Shawal
Haryati
Harun
Head
ICT Research
Manager
Human
Resource
Manager
Strategic Planning
Manager
Finance
TNBR Core Business
TNBR Advanced Research Programs
(to position TNB/TNBR as a key player in technology leadership & innovation)
Research
Low Carbon
Power Generation
Technology
Emission &
Waste Mgt
Technology
Smart Grid
Technology
Green Energy
Technology
TNBR Applied Research Programs
(to support TNB core divisions in enhancing availability, reliability & efficiency)
Power Generation
Environmental
Management
Power Delivery
Strategic
Research
TNBR Core Services
(to support core divisions & ESI in Malaysia)
Services
QA Services
Scientific
Services
Environmental
Services
Slide No. 6
Copyright © 2011 TNB Research
Technical
Services
Embracing The Malaysian Standards
Linkages Between TNBR Quality Management System and Core Business
Core Business
Business Activities
R&D Fund Projects
R&D Projects
Seeding Fund Projects
Quality Management System
R&D Projects is certified
to MS ISO 9001:2008
Research Assignment Projects
Transformer Oil Testing
Materials Testing
Laboratory Testing
and Technical
Services
Cable Diagnostics Testing
High Voltage Testing
Testing Methods are
accredited to MS ISO/IEC
17025
Failure Analysis
Plant Life-Assessment
Product Inspection
Quality Assurance
Product Inspection is
accredited to MS ISO
IEC 17020
Product Certification
Product Certification is
certified to MS ISO
9001:2008
(Certified by SIRIM in
August 2011)
Slide No. 7
Copyright © 2011 TNB Research
Embracing The Malaysian Standards
MS ISO 9001:2008 for Management of R&D Projects
• R&D Project activities are the Core Business activities in TNBR
• Undertake Advanced and Applied Research projects for TNB
• Funding from TNB and the yearly average is RM45 million
• Certified to MS ISO 9000:1994 in 1998 and continuously upgrading
the certification to the latest MS ISO 9001:2008
• The scope of certification : Management and Implementation of
Research and Development projects related to electrical power
industry, energy, environmental and related technologies
Slide No. 8
Copyright © 2011 TNB Research
Embracing The Malaysian Standards
MS ISO 9001:2008 for Management of R&D Projects – Benefits Realised
Quality Management Principles
facilitated the integration between
business operating and quality
management system activities
More structured
documentation of
research activities and
findings. Completed
projects often being
referred to even years
after completion
Improvement on
Customer Satisfaction
Index - 80% score for
all R&D Projects
5
1
4
Benefits Realised
2
3
Help to sustain a good R&D projects adoption
rate of >90% for more than 3 years. The latest
FY2011 adoption rate is 94%
Slide No. 9
Copyright © 2011 TNB Research
Facilitated the improvement on
R&D Project Delivery Performance
-‘0’ delay.
Embracing The Malaysian Standards
MS ISO IEC 17025 for TNBR Testing Laboratories
TNBR Laboratories provide services to the following:
1. Internally to R&D projects
2. To TNB Core Divisions
3. Other companies in Malaysia Electrical Supply Industry
As of Sep 2011, 5 key laboratories are accredited to MS
ISO IEC 17025:
1.Transformer Oil Laboratory (TOL)
2.High Voltage Testing Laboratory (HVTL)
3.Materials Testing Laboratory (MTL)
4.Fuel Testing Laboratory (FTL)
5.Water & Air Laboratory (WAL)
Slide No. 10
Copyright © 2011 TNB Research
Obtained Certificate of Laboratory
Excellence from International Institute of
Interlaboratory Studies (IIS) for our
Transformer Oil Test 5 years in row (2006
- 2010). Testimony of high level of quality,
competency and consistency
Embracing The Malaysian Standards
MS ISO IEC 17025 for TNBR Testing Laboratories– Benefits Realised
Inculcated a systematic laboratory
practices among lab staff with built-in
quality control from start to final results
B
Laboratories are being
recognised Internationally.
Example TOL for obtaining 5 times
in a row the Certification of
Excellence in Interlaboratory
programmes for demonstrating high
value of quality, competency and
consistency.
A
Improved professionalism and
good customer feedback has
led to growing request of services
C
Benefits
Realised
D
E
Slide No. 11
Copyright © 2011 TNB Research
Improved confident levels on
the test results. Through
accreditation exercise
comprehensive improvement in
reference standards and
methods, staff competency,
equipment maintenance and
calibration were observed
Improved revenue stream e.g.
HVTL able to provide Type Testing
for MV power cable
Embracing The Malaysian Standards
MS ISO IEC 17020 and MS ISO 9001:2008 for TNBR Quality Assurance (QA)
Various
level of
Standards
TNB User Department
Specify
Product
International
Tender
Award
Install & Use
Design
Manufacture
Supply
Inspect
Product
Audit Product
& Systems
Regional
Manufacturer
National
TNB
Specification
Understand
Needs
Association/Industry
Company (TNB)
Practice at TNB
• Element from various
level of standards (IEC)
are embedded into TNB
Specification
• TNB Specification is a
key reference document
used in many aspects of
TNB business activities.
TNBR
Certify
Product
Role of TNBR (QA)
• Major player in TNB Quality Assurance activities
• Implement company-level standards
• Enforced through
• Product Certification (certified to MS ISO 9001:2008)
• Product Inspection (accredited to MS ISO IEC 17020)
• Quality Audit
• Promote standards to vendors and manufacturers through TNB
Specification
Slide No. 12
Copyright © 2011 TNB Research
TNBR Quality Assurance (QA) Services
MS ISO IEC 17020 and MS ISO 9001:2008 for TNBR Quality Assurance (QA)
TNB User Department
TNB
Specification
Manufacturer
TNBR
Certify
Product
Inspect
Product
Audit Product
& Systems
Spin Off That Promotes Further
Standardization Activities in Malaysia
TESTING at 3rd Party Labs (Accredited
Labs)
Sijil Gunapakai (SGP)
• 269 SGP to 91
registered
applicants (as of
August 2011)
• > 50 Key Products &
Accessories
• Certified to MS
ISO 9001:2008
2nd Party Product
Certification Scheme
(Sijil Gunapakai)
Promoted The Usage
SYSTEM CERTIFICATION
(3rd Party Certification Body)
TNB Product Certified
Companies
Value Added
To Companies
Requirement for
Doing Business
with TNB
CALIBRATION & MEASUREMENT at
3rd Party Labs (Accredited Labs)
As Promoting Tool
• Local Market
• Overseas Market
Slide No. 13
Copyright © 2011 TNB Research
Embracing The Malaysian Standards
MS ISO IEC 17020 and MS ISO 9001:2008 for TNBR QA – Benefits Realised
1.
3. Consistency in
inspection and
certification by
standardising
processes
21 Product Assessment
Guideline were
developed under
accreditation
exercise
Harmonization of
the inspection
and auditors
skills and
qualification
2.
Inspectors’ were
verified by DSM to be
the authorised
signatories
Benefits
Realised
4.
5.
Credibility recognised
and reflected in the
improved customer
satisfaction
(2011 Customer
Satisfaction Index
(External) = 94%,
Slide No. 14
Copyright © 2011 TNB Research
Enhanced
inspectors and
auditors
professionalism
because PI and
PC are done
according to
international
standards
Embracing The Malaysian Standards
TNBR MS ISO IEC 17020 Accreditation Ceremony – December 2010
Scope of Accreditation : General Criteria for the
Operation of Various Types of Bodies Performing
Inspection
Dato’ Sri Che Khalib (CEO
TNB) received the
accreditation certificate from
En Shaharul Sadri Alwi
(Accreditation Director,
Standard Malaysia)
TNB Quality
Assurance
Inspectors (QAI)
together with CEO of
TNB, Accreditation
Director ,SM and
TNB Management
Slide No. 15
Copyright © 2011 TNB Research
Promotion Program To Ensure Usage of Malaysian
Standards - Activities to Promote Malaysian Standards within TNBR
No
1
Approach
Continuous Drive on
Certification &
Accreditation
Action Taken
• 1998: Obtained MS ISO 9000:1994 for Management of R&D Projects
• 1999: Obtained MS ISO/IEC 17025 for Laboratory Testing
• 2010: Obtained MS ISO/IEC 17020 for Product Inspection (QA Services)
• 2011: Obtained MS ISO 9001:2008 for Product Certification (QA Services)
Future plan are as follows:
•2012: MS ISO/IEC 17020 for Plant Inspection (Technical Services)
•2012: Expand MS ISO 9001:2008 for Failure Analysis (Technical Services)
•2012: New set of tests to be accredited to MS ISO/IEC 17025 for Lab Testing
2
3
Formation of Quality
System Coordination
(QSC) Council
Training
Formed the QSC Council to ensure harmonization of the various quality systems in
the organization and better coordination between the MRs.
Conduct awareness and refresher course for existing and new staff in ensuring their
awareness of standards requirement, any update and understanding of such
requirement.
•MS ISO 9001:2008
•MS ISO/IEC 17020
•MS ISO/IEC 17025
TNBR encouraged the participation and development of its Researchers in local and
international standardization activities. For example Noradlina, Researcher (Lightning)
was selected as the only representative from Malaysia to participate in IEC Young
Professional Workshop 2010 in Seattle, USA.
Slide No. 16
Copyright © 2011 TNB Research
Promotion Program To Ensure Usage of Malaysian
Standards - Activities to Promote Malaysian Standards within TNBR
No
Approach
Action Taken
4
Performance
Measures
In driving commitment to all levels, quality related performance measures (KPI) are
assigned to the relevant staff.
•Management Representatives (MS ISO 9001:2008, MS ISO/IEC 17025, MS ISO/IEC
17020) - Sustaining overall accreditation and certification
•Lab Managers – MS ISO /IEC 17025 – Sustaining existing test accreditation and
obtaining new test accreditation
•Internal Quality Auditors - A dedicated KPI weightage (e.g. 10%) were assigned to
the IQA for all standards.
5
TNBR Information
Resource Center
• A dedicated place was designed and maintain to function as a mini library of TNBR
• All purchased standards are properly kept in the center for easy reference.
• This center will also be responsible to update the organization on any new
released related standards
6
TNBR Yearly
Operating System
• Quality related events (e.g. Internal Quality Audits, Management Review, Process
Review) are scheduled in TNBR Corporate Calendar called TYOS – TNBR Yearly
Operating System.
• This is part of creating awareness to staff and commitment to implementing the
various activities as planned (instead of ad-hoc basis).
• TYOS was designed based on the key element of MS ISO 9001:2008 and
reflecting the P-D-C-A cycle on annual basis
Slide No. 17
Copyright © 2011 TNB Research
Promotion Program To Ensure Usage of Malaysian
Standards - Activities to Promote Malaysian Standards Beyond TNBR
No
Approach
1
Greater Adoption of
R&D Findings
2
Inculcate Best
Practice
3
4
Action Taken
Example: Power Quality project
Results used to establish PQ standards for Malaysia
Example: Transformer Oil Lab
Being the leading laboratory and having the expertise in the transformer and
transformer oil, TNBR took leadership role to introduce best practices for industry on
insulation oil for electrical equipment
Uphold TNB
Specification
• TNB Specification consists of element from various standards
• Indirectly vendors and manufacturers have to improve their design and
manufacturing capability to ensure they meet such specification.
• TNBR Quality Assurance (QA) activities through its Product Certification, Quality
Audit and Product Inspection assisted vendors and manufacturers in highlighting
areas need improvement.
Lead By Example
TNBR led by example in getting its processes certified or accredited to MS ISO
9001:2008, MS ISO/IEC 17025 and MS ISO/IEC 17020. Through adoption of such
standard will create awareness and propagates its advantage to its customers:
• TNB Division
• TNB Vendors & Manufacturers
• Other Laboratories
• Companies within the Malaysian Electricity Supply Industry (MESI)
Slide No. 18
Copyright © 2011 TNB Research
Conclusion
Key Benefits From Implementing Standards
1. By having well defined and documented procedure we achieve
consistency in our services .
2. Quality is constantly ( monthly) measured through KPI’s.
3. Corrective action and Preventive measure is taken whenever defects
occur or when Non Conformance ( NCR) is raised during an audit.
4. Process are regularly reviewed and improvements initiated even before
defects in our services occur.
5. Documented procedures helps new employees to understand their
responsibilities and work processes.
6. Gains confidence from customers and stakeholders from the various
certification program.
7. Increased in revenue stream due to increased of services request and
new customers
Slide No. 19
Copyright © 2011 TNB Research
Our Efforts in Standards Implementation Does Not Go
Unnoticed.
TNBR won the Appreciation Award
for Users of Malaysian Standards
2011 - 13 October 2011
A national recognition awarded by the
Government of Malaysia through Standards
Malaysia
Slide No. 20
Copyright © 2011 TNB Research
Managing Director, TNB Research Sdn Bhd
Slide No. 21
Copyright © 2011 TNB Research