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Question 1
5 out of 5 points
Define Organizational Behavior (OB).
Answer
Selected A field of study that is focused on the interaction between groups and individuals in an
Answer: organization and the impact of those interactions.
Correct
Answer:
Organizational behavior (abbreviated OB) is a field of study that investigates the
impact that individuals, groups, and structure have on behavior within
organizations for the purpose of applying such knowledge toward improving an
organization’s
effectiveness.
[Page 10]
Response [None Given]
Feedback:
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Question 2
5 out of 5 points
Briefly explain the function of planning in an organization.
Answer
Selected
Answer:
Planning is the core of all other functions in an organization. Planning
allows every other part to work according to a single idea and provides a
foundation for all other functions of an organization.
Correct
Answer:
The planning function encompasses defining an organization's goals,
establishing an overall strategy for achieving those goals, and developing a
comprehensive set of plans to integrate and coordinate those activities.
Evidence indicates this function increases the most as managers move from
lower-level to mid-level management.
[Page 6]
Response [None Given]
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Question 3
5 out of 5 points
Briefly describe each of the three (3) essential management skills that differentiate
effective managers from ineffective ones.
Answer
Selected
Answer:
the 3 skills are technical, human, and conceptual. Technical skils are the
knowledge of the task at hand or the level of expertise. Human skills are
the ability to communicate, relate, and work with the others in the
group. Conceptual skills are the ability to analyze and solve complex
issues.
Correct
Answer:
The three essential management skills identified by researchers are
technical, human, and conceptual. (1) Technical skills are defined by the
ability to apply specialized knowledge or expertise. (2) Human skills are
defined by the ability to work with, understand, and motivate other
people. (3) Conceptual skills are defined by the ability to analyze and
diagnose complex situations.
[Page 8]
Response [None Given]
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Question 4
5 out of 5 points
What common thread relates functions, roles, and skills of managers?
Answer
Selected
Answer:
Correct
Answer:
Good human relations. This can take the form of communication,
empathy, or a number of human factors involved in handling the team.
One common thread runs through the functions, roles, and skills of
managers: The need to develop people skills if they are going to be
effective and successful. Managers get things done through other people.
[Page 9]
Response
Feedback:
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[None Given]
Question 5
5 out of 5 points
Outsourcing has significant disadvantages. Briefly explain why outsourcing has some
merits.
Answer
Selected
Answer:
Outsourcing is generally done to lower labor costs, which lowers the final
cost to the customer. This is the most basic merit of
outsourcing. Outsourcing can also allow a larger variety of skills and
expertise that might not be readily available in your own company.
Correct
Answer:
In a global economy, jobs tend to flow where lower costs give businesses a
comparative advantage. Because of this consumer goods remain affordable,
but manufacturing jobs flow to less developed nations and the workforce is
increasingly diverse physically and psychologically.
[Page 17]
Response
Feedback:
[None Given]

Question 6
5 out of 5 points
What is "workforce diversity"?
Answer
Selected
Answer:
Having a variety of experiences and cultures working together. This is
commonly seen with race, but it is more important to have a variety of
backgrounds that people can pool together their experience in a workforce.
Correct
Answer:
Workforce diversity is a term used to describe how organizations are
becoming more heterogeneous with regard to gender, race, and ethnicity.
It also includes disabilities, sexual orientation, and age.
[Page 18]
Response
Feedback:

[None Given]
Question 7
5 out of 5 points
Explain what key managerial skill you think is most important when dealing with
workforce diversity.
Answer
Selected
Answer:
Human relations, specifically with empathy. People from radically
different past experiences and backgrounds can have conflicting views. As
a manager it is most important to understand and be sensitive to these
issues. At the same time, you need to be able to resolve these conflicts
from time to time and understanding how the employees are likely to react
will aid most in finding the best resolution.
Correct
Answer:
Human skills are defined by the ability to work with, understand, and
motivate other people and would be important to manage a diverse
workforce because of the different individual variables that the
manager would be working with.
[Pages 18 - 20]
Response
Feedback:
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[None Given]
Question 8
5 out of 5 points
What is the effect of globalization on the work climate for most managers?
Answer
Selected
Answer:
managers can expect more international assignments and travel. They can
expect to see an even greater dversity of culture and ethnicity in the
workplace. They are also going to be likely to oversee the transfer of labor
from country to country.
Correct
Answer:
Globalization, expanded capacity, and advances in technology have
required organizations to be fast and flexible if they are to survive. The
result is that most managers and employees today work in a climate
best characterized as "temporary".
[Page 19]
Response
Feedback:

Question 9
5 out of 5 points
[None Given]
Briefly explain “productivity” in an organization.
Answer
Selected
Answer:
Correct
Answer:
Productivity is a combination of effectiveness and efficiency.
An organization is productive if it achieves its goals by transforming
inputs into outputs at the lowest cost. Thus, productivity requires both
effectiveness and efficiency.
[Page 28]
Response
Feedback:

[None Given]
Question 10
5 out of 5 points
Analyze the statement below:
Anthea and Gregg both are studying for a final exam. Both have a goal of attaining a
grade of 91 or better. Gregg studied 6 hours and made a grade of 92. Anthea studied for
9 hours and also made a grade of 92.
Which of the following is true about the statement above?
Anthea is more effective than Gregg.
Anthea is more efficient than Gregg.
Gregg is more effective than Anthea.
Gregg is more efficient than Anthea.
Gregg and Anthea are equally efficient.
Answer
Selected
Answer:
Gregg is more efficient than Anthea. They both acheived the goal with
the same level of success, but Gregg did so with lower cost (time)
Correct
Answer:
Gregg is more efficient than Anthea.
Explanation: Efficiency describes the ratio of effective output to the
input required to achieve a goal. Since Gregg worked fewer hours to reach
the same goal, he is more efficient than Anthea.
[Page 28]
Response
Feedback:
[None Given]
Thursday, May 8, 2014 6:17:14 PM EDT