Black Box Network Services
December 2006
Carrier Commercial
Service Controls Meeting
Company Confidential
Today’s Agenda
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Corporate Overview
Technical Primer
Network Product Types
7 World Trade Center Case Study
Questions and Answers
Company Confidential
Black Box Network Services
Corporate Overview
Company Confidential
Black Box Network Services
A Trusted Partner that Delivers…
 Experienced and Committed Team Members…
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Established in 1976 and headquartered in Lawrence, PA
 A Reputation Built on Deep Technical Expertise…
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Worlds largest technical services company dedicated to
designing, building and maintaining complex network
infrastructures
 A Global Reach…
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Serving over 175,000 clients in 141 countries spanning 5
continents
 Superior Financial Performance…
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For 30 consecutive years has generated profitable revenue
and positive cash flow
 A Relentless Focus on Meeting Our Clients Needs…
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Committed to superior client satisfaction
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Black Box History
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Black Box Network Services
Global
Business:
Vision:
Expertise:
Solutions & Services
Black Box is the World’s Largest Technical Services
Company Dedicated to Designing, Building and Maintaining
Today’s Complicated Network Infrastructures
Servicing the Network Life Cycle from Consulting, Planning
and Design through Implementation, Support and
Management
Team Members
Technology / Service
5,000+ Global Team Members
 3,000+ in Voice Services
 Operating in 141 countries
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65% Voice / IP Solutions
 16% Data Solutions
 19% Hotline Services
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Revenues
$ 1B+
 85% North America
 15% International
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Data Services
Black Box is the inside-the-building experts.
For planning services, new installations,
upgrades and maintenance of advanced
structured cabling systems.
 End-to-End Structured Cabling Systems
Copper, Fiber, Wireless
National Footprint
 Standards-based knowledge and approach
 Solutions from the closet to the…
 Desktop
 Point-of Sale
 Access point
 Paging system
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Data Services
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Voice Services
Design, implementation and maintenance of
leading voice TDM, converged and advanced
application solutions across the United States
and Canada.
 Full planning and support services
 Certifications and partnerships to provide solutions from industry
leading manufacturers
• Avaya, Cisco, Ericsson, Mitel, NEC, Nortel, Siemens, etc.
 Leading provider of contact center solutions
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Committed Partners
Strategic Relationships
Avaya Platinum Partner – 4th largest in the US
Supporting voice solutions in managed services
Gold Certified Partner in North America
Specializations in IPT, IPCC, Security, RNO, Wireless
Multi–vendor solutions capability (Avaya, Nortel,….)
Advanced Contact Center Solutions
Largest independent NEC channel partner in the US
Growth in small business market
Nortel Elite Advantage Partner for North America
Largest independent channel in the United States
Largest Siemens partner in the United States
Certifications in voice and advanced technologies
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Committed Partners
Tactical Relationships
(Unified messaging)
(Wireless devices
and accessories)
(Interactive voice response)
Building
Client
Solutions
Powered
by:
Company Confidential
Hotline Product Categories
 End-to-End Structured Cable Systems
• Fiber and Copper
• Standards based
• Customized and hard to find
 Cabinets and Racks
• Remote monitoring
• New cooling options
 KVM Products and Services
• Desktop to KVM over IP
• Scalability – 1000’s of servers, 100’s of users
 Networking
• Switching/Routing
• Servers and storage
• Industrial applications
 Multimedia
• Digital Signage
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Comprehensive Product Line
Over 90,000 voice, data, video and cabling products
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Cables & Connectors
Cabinets & Racks
PC Interfaces
Line Drivers
Modems, CSU/DSUs
Testers & Tools
Video
Switches
 ServSwitch (KVM)
 Printer Devices
 Converters
 Networking, LAN/WAN
 IBM Systems
 Power Protection
 Desktop Telephony
 and MORE…
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Defining Service
 Customer Contact Solutions
• 24/7/365 – Technical Support
• Six Call Centers – Nationwide
• Call center switching platforms
• Interactive voice response
• Computer Telephony Integration (CTI)
 Remote Monitoring for Customer Sites
 Remote Diagnostics for Fast Resolution
 On-site Certified Personnel
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Our Customers
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Positioned for Success
 Black Box delivers World-Class Solutions that provide
True and Measurable Value to our Clients
• Vendor-neutral, but vendor-connected for best-in-class
technology & solutions
• Strong capabilities in Voice, Data, Converged and Contact
Center
 Best equipped to guide enterprises toward convergence
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International perspective, capabilities and reach
Experienced, skilled and committed Team Members
Hot-line services and structured cabling systems
 Services to complete the requirements of complicated networks
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Black Box Network Services
Technical Primer
Company Confidential
Ethernet History
 Developed by DEC, Intel, and Xerox in
the late 1970’s.
 Basis for the IEEE 802.3 standard in 1985
 Robert Metcalfe at Xerox
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Ethernet Topologies
Bus
•Daisy-chain
•Legacy networks
•Only half duplex
•Less reliable
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Ethernet Topologies
Star
•Hub and spoke
•Cables come from center
•Half or full duplex
•Point to point connections
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10Mbps Standards
 10base-T
Twisted Pair max 100m
 10base-2
Thin Ethernet max 185m
 10base-5
Thick Ethernet max 500m
 10base-FL
over mm fiber 2km max
 ROHS issues
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100Mbps Standards
 100base-TX
twisted pair max 100m
 100base-FX
over mm fiber 2km max
 100base-SX
only mm fiber 300m max
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Gigabit Standards
 1000base-T
Twisted Pair, max 100m
 1000base-SX
over mm Fiber 220m max (550m w/ MCPC)
 1000base-LX
Various Maximums
Company Confidential
Cabling standards
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Ethernet uses T568B color coding
Pins 1,2 and 3,6 only for 10/100
All pins for gigabit
Straight vs. crossover
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Copper cabling
 Low-cost twisted-pair
 Category 5, 5e, and 6
 For single segment lengths under 100m
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Fiber-optic cabling
 Eliminates noise problems
 Great for runs exceeding normal
copper limitations
 62.5 micron multimode
 9 micron singlemode
 Roughly $0.60 per ft terminated
Company Confidential
Half vs Full Duplex
 Half Duplex
• Only one active transmitter
• Ethernet busses are mandatory half
• Shared bandwidth
 Full Duplex
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Point to point connections only
Both sides can transmit at will
Full bandwidth in each direction
Collision free
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OSI Model
Open System Interconnection model
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Network Product Types
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Managed vs Unmanaged
Hubs
Switches
Media converters
Network extenders
Routers
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Managed products
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Intelligent devices
Configure with an IP address
Collects statistics
Eases troubleshooting
Per port configuration if needed
Centralized management of distributed
network devices
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Unmanaged products
 Easy setup
 Low-cost
 Just plug in and go!
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Hubs
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Multi-port Repeaters
Shared Ports
Layer 1 only
Star-Wired Bus
Company Confidential
Switches
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Replaced Hubs
Dedicated Bandwidth on Each Port
Half or Full Duplex
Intelligently Switches Traffic by Mac
Address
 Layer 2 vs Layer 3
 STP
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Fixed-configuration switches
 Fixed number of ports
 mostly 10/100 copper ports
 single 100mbps or gigabit fiber link
 Available in both managed and unmanaged
 Inexpensive
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Modular switches
 Accepts various modules
 Mix and match copper and fiber
 Great for a central switch
 Available in both managed and unmanaged
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Industrial grade products
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Wide temperature ratings
Heavy steel cases
DC powered
Din-rail mounting options
NEBS certified
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Media Converters
 Connect to Remote Locations Over Fiber
 Connect New Devices to Legacy Thin-net
 Low-cost Alternative to Switches with
Integrated Fiber
 Great for a Single Device in the Field
Where Space is an Issue.
Company Confidential
Network Extenders
 Extend Ethernet Over Long Distances Without Fiber
 Trades Speed for Distance
 Use Existing Telco-grade Copper
Company Confidential
Routers
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Connects Different Networks Together
LAN-to-LAN vs LAN-to-Wan
Cable/DSL routers
Wan Versions can Support T1, ISDN, Highspeed Serial
 Connect a Remote Office to Main Office
 Connect Network to an ISP
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7 World Trade Center
 Project to rebuild 7 WTC
 Black Box Network Design
 Black Box Product
 Black Box Support
Company Confidential
Network Overview
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Both Star and Bus
Combines copper and fiber
Low-cost unmanaged products
Modular switches in Core
Fixed-configuration switches at Edge
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Network Overview
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Chain #1
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Chain #5
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Ethernet drops with Carrier Equipment shown
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Questions ????
Thank you!!
keith.monahan@blackbox.com
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