ACN Product Overview
Broadband
Australia
Information correct as at 17 February 2016
ADSL 2+
What is it?
• High speed Broadband delivered using your phone line over
the copper network
• Bundled with a compulsory phone service which provides you
with a phone number and line rental enabling you to make
and receive phone calls
• Available to Residential & Small Business customers
• Available in metro & regional areas of Australia (excluding
nbn™ ready areas)
ADSL 2+
Why choose ACN?
• We use the reliable and extensive Telstra network
• Quality and reliable service
• Multiple users and devices on the one connection
ADSL 2+
Who is this product ideal for?
• Customers requiring a high speed and reliable Broadband service
• Customers who use the Internet for email, social media, general
web surfing, video steaming (YouTube) and online gaming
• Customers who prefer to use a traditional phone service to stay in
touch with friends and family here and overseas or make business
calls
• Customers who want one provider and one bill for their Broadband
and Phone line
• Customers who want to benefit from a discount by bundling their
Broadband and Phone line
Naked DSL
What is it?
• High speed Broadband connection using your traditional
copper phone line which does not have an active phone
number attached to it
• Available to Residential & Small Business customers
• Available in metro areas only (excluding nbn™ ready areas)
Naked DSL
Why choose ACN?
•
•
•
•
•
We use the extensive Optus Wholesale network
Quality and reliable service
Multiple users and devices on the one connection
No longer pay phone line rental
Great value call rates and savings by adding a Voice over
Internet Protocol (VoIP) service with an ACN Analogue
Telephone Adaptor (ATA) device
Naked DSL
Who is this product ideal for?
• Customers requiring a high speed and reliable Broadband
service
• Customers who use the Internet for email, social media,
general web surfing, video steaming (YouTube) and online
gaming
• Customers who prefer to use their Mobile phone to make calls
• Customers who are interested in a VoIP service
Bundle
What is it?
• Customers can bundle a phone service with an Internet
service to receive discounts and a single monthly bill
• ACN bundles include
– Phone & ADSL or
– VoIP & Naked DSL (Envision)
• Available to Residential & Small Business customers
Market Share
According to the Australian Bureau of Statistics there were over 6.6 million^ internet
subscribers in Australia at the end of 2014. As at 31st December 2014, almost all (79%) of
internet connections were DSL Broadband services
Market Share (Population)
324,000, 5%
67,000, 1%
75,000, 1%
Broadband Product
966,000, 14%
DSL (ADSL1, ADSL2+ and DSLAMS
covered by iiNET, TPG)
Cable Internet
Satellite Broadband
Fibre Optic Broadband (Telstra Velocity
and other Fibre Networks, nbn™)
5,258,000, 79%
^Australian Bureau of Statistics, 2015. Data excludes Mobile and Mobile Broadband services
Fixed Wireless
nbn™ Opportunity
As the nbn™ rollout continues, the Australian Government has forecast:
• 1.4 million (11%) of homes and businesses will be nbn™ ready as of December 31, 2015
• 2.2 million homes will be serviceable by June 2016
• 12.4 million (100%) homes by 2020*
Every household MUST choose a nbn™ service provider and get connected to the nbn™ within 18 months of their
premises becoming ready for service
Opportunity (Population) Forecast for 2020
3,348,000, 27%
3,100,000, 25%
nbn™ Technology Type
Fibre to the Premises
Fixed Wireless
620,000, 5%
Satellite
Fibre to the Basement
372,000, 3%
Fibre to the Node
Mixed Technology (HFC)
1,364,000, 11%
3,596,000, 29%
*www.nbnco.com.au
Broadband Speed
The table below provides the minimum speed requirements
for specific traffic types
Minimum Speed Requirement
Email
< 1Mbps
Web Surfing
>1.6Mbps
Facebook
>1.6Mbps
Skype
Online Gaming
Internet TV (Netflix)
and YouTube
Normal Quality: >500Kbps upload and download
HD Quality: >1.5Mbps upload and download
>1Mbps
Standard Definition >3Mbps
High Definition: >5Mbps
Broadband Speed
The table below shows the maximum theoretical and typical speed
for your customer’s service based on the distance from their
premises to the local exchange. Numerous factors can affect the
speed achieved.
Distance
Maximum Theoretical
Estimated Download
Line Speed
Typical Line Speed
0 – 1.7 KM
Up to 20 Mbps
Up to 14 Mbps or faster
1.8 KM
Up to 18 Mbps
Up to 12 Mbps
2.2 KM
Up to 16 Mbps
Up to 10 Mbps
2.4 KM
Up to 14 Mbps
Up to 10 Mbps
2.6 KM
Up to 12 Mbps
Up to 8 Mbps
2.9 KM
Up to 10 Mbps
Up to 7 Mbps
3.2 KM
Up to 8 Mbps
Up to 6 Mbps
3.5 KM
Up to 6 Mbps
Up to 5 Mbps
4.1 KM
Up to 4 Mbps
Up to 4 Mbps
Broadband Usage Guide
•
Internet usage is the amount of data which is transferred
between a computer or other device (e.g. smart phone, tablet)
and the Internet over a specified period of time.
•
Data usage will be accrued in bytes (B) where 1 KB = 1000 B, 1
MB = 1000 KB and 1 GB = 1000 MB and includes both uploads
and downloads.
Broadband Usage Guide
The following table estimates the amount of data required for internet usage*.
Data Requirements Average
100GB plan
500GB plan
1,000GB plan
50 KB per email
✔
✔
✔
2.5 MB per minute
✔
✔
✔
2 MB per minute
✔
✔
✔
Skype
360 KB per minute
✔
✔
✔
Online Gaming
1.5 MB per minute
✔
✔
✔
YouTube
8.3 MB to 60 MB per 5 minutes
dependent on quality
✔
✔
✔
Internet TV (Netflix)
8.3 MB to 60 MB per 5 minutes
dependent on quality
✔
✔
✔
Downloading Movies &
TV
Estimate 3 GB per hour for full
HD & 700 MB per hour for SD
✖
✔
✔
Email
Web Surfing
Facebook
✔ Safe
✔ Caution customer may go over their data allowance
✖ Warning customer likely to go over their data allowance
A calculation tool to determine data requirements is available at
www.broadbandnow.org/resources/data-usage-calculator/
*www.whistleout.com.au/
Broadband Plans
ADSL2+ PLANS
Plan 50
Plan 250
Plan 500
Monthly Data Allowance
50 GB
250 GB
500 GB
Monthly Charge^
$49.00
$59.00
$69.00
Naked 30
Naked 250
Naked 500
Monthly Data Allowance
30 GB
250 GB
500 GB
Monthly Charge^
$55.00
$69.00
$85.00
NAKED DSL PLANS
All ADSL2+ & Naked DSL plans are worth 1 customer point#
12 month agreement term
^Regional areas add $10 to monthly plan fee
#Check the latest ACN Compensation Plan for full details
Prices correct as at October 1, 2015. Visit acnpacific.com.au for the latest pricing and full Terms & Conditions
Bundle Plans (Phone & ADSL)
Bundle 50
Bundle 250
Bundle 500
Monthly Data Allowance
50 GB
250 GB
500 GB
Monthly Charge^
$69.00
$79.00
$89.00
Unlimited*
Unlimited*
Unlimited*
National Calls
19c/min + 39c flagfall
($2 for 2 hours)
Unlimited*
Unlimited*
Calls to Australian Mobiles
39c/min + 39c flagfall
($2 for 20 mins)
29c/min + 39c flagfall
($2 for 20 mins)
Unlimited*
Local Calls
Phone & ADSL Bundles are worth 4 customer points #
12 month agreement term
^Regional areas add $10 to monthly plan fee
*ACN Acceptable Use Policy applies
#Check the latest ACN Compensation Plan for full details
Prices correct as at October 1, 2015. Visit acnpacific.com.au for the latest pricing and full Terms & Conditions
Envision Bundle (Naked DSL + VoIP) Plans
Envision 50
Envision 250
Envision 500
Monthly Data Allowance
50 GB
250 GB
500 GB
Monthly Charge^
$69.00
$79.00
$89.00
Calls to Australian Fixed Lines
Unlimited*
Unlimited*
Unlimited*
Calls to Australian Mobiles
15c per min
15c per min
Unlimited*
Global ACN-2-ACN VoIP Calls
Unlimited*
Unlimited*
Unlimited*
20 landline & 16 mobile
destinations
40 landline & 24 mobile
destinations
85 landline & 34 mobile
destinations
$0 International Calls*
(first 60 mins per call)
Envision Bundles are worth 4 customer points #
12 month agreement term
*ACN Acceptable Use Policy applies
#Check the latest ACN Compensation Plan for full details
Prices correct as at October 1, 2015. Visit acnpacific.com.au for the latest pricing and full Terms & Conditions
Online Sign-up
How do my customers apply for an ACN service?
• Customers can sign-up to any service via your ACN Direct
Storefront website
• Customers can also sign-up via acnpacific.com.au, but must
specify your IBO Business ID when completing their online
application
Refer to the product section of IBO Back Office or the Help &
Support section of acnpacific.com.au for instructions on how to
sign-up online.