BSHS 305 WEEK 2 QUIZ

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BSHS 305
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*PHOENIX BSHS 305 ENTIRE COURSE *HISTORICAL
DEVELOPMENT OF HUMAN SERVICES*
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BSHS 305 WEEK 2 QUIZ
1. Information about models of service delivery is important to human service
professionals becausea. they are likely to be working with professionals who practice
other models
b. agencies hire those who are skilled in more than one model
c. most problems require the service of at least two models
d. they are likely to practice in other models
2. Three basic models of service delivery include traditional psychiatry, the public health
approach, and thea. casework model
b. psychopharmacology model
c. supernatural model
d. human services model
3. The goal of the public health model is toa. provide opportunities and conditions for
health as a basic human right
b. eliminate disease and disability
c. integrate social, environmental, and biological factors
d. serve as a link between the medical and human service models
4. Which of the following represents the problem-solving approach?a. Focusing on the
present and the future
b. Encouraging the client to solve problems
c. Teaching the client problem-solving skills
d. Seeing life in terms of clearly defined problems
5. Integrated services reflect work with the client that isa. ethical
b. professional
c. coordinated
d. confidential
6. Which of the following is the process that assists helpers with understanding their own
attitudes and feelings?a. Self-awareness
b. Clinical judgment
c. Congruence
d. Ethical integrity
7. Which of the following responses is not an example of empathy?a. You miss your
family.
b. Twenty years without parole is a long time.
c. It must be lonely at times.
d. I feel sorry for you locked up day and night.
8. One of the largest categories of specialists isa. counselors
b. physicians
c. social workers
d. volunteers
9. Providing direct service to clients, one of three areas of responsibility for human
service professionals, is illustrated by which roles?a. Advocate, broker, caregiver
b. Behavior changer, caregiver, educator
c. Broker, educator, evaluator
d. Consultant, data manager, facilitator
10. The difference between frontline workers and administrators is basically one ofa.
client contact
b. budgets
c. education and training
d. job title
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BSHS 305 WEEK 3 QUIZ
1.The term clientrefers to all of the following EXCEPT
a. individuals, family, neighborhood
b. working poor, AIDS patients, underclass
c. Hurricane Katrina victims, Oklahoma City bombing victims, Mississippi River flood victims
d. Students, teachers, coworkers
2. Two components of a problem area.
a description and a course of action
b. a situation and a difficulty
c. an unsettled matter and a demand for services
d. determining who the client is and what the client needs
3. Which perspective is useful in determining client needs?a. Hierarchical needs
b. Conflicting needs
c. Developmental process
d. Meeting needs
4. Client satisfaction is related to
a. making new friends
b. talking about problems
c. solving problems
d. making more money
5. Central to understanding who a client is and what problems are encountered is the idea that
a. everyone is a client
b. problems are a normal part of life
c. resources are critical for success
d. the support network must be utilized
6. Encouraging responsibility and promoting self-help are
a. the focus of questioning
b. supported by the office setting
c. the result of listening
d. the goals of the helping process
7. One of the things a helper will attend to before the client arrives is
a. the availability of records
b. the physical setting
c. time management
d. travel arrangements
8. A strategy or technique that helps the client become more comfortable with the setting and the helper is
a. questioning
b. listening
c. handshakes
d. icebreakers
9. The stage during which goals are set is
a. exploring the problem
b. termination
c. intervention strategies
d. client arrival
10. Examples of questions that are helpful and appropriate include all of the following EXCEPT
a. Could you tell me a little about yourself?
b. Why did you do that?
c. How long have you been ill?
d. How does that make you feel?
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BSHS 305 WEEK 4 COLLABORATION PRESENTATION
Assign roles to each team member of various human services workers.

Create a 10- to 15-slide Microsoft® PowerPoint®presentation in which you do the following:
Describe the role of collaboration in human services.

Identify how the roles assigned to each team member would serve a common purpose.

Explain how collaboration in human services promotes social, political, and economic change.
Format your presentation consistent with APA guidelines.
Note. Online students must include speaker notes with their presentation.
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BSHS 305 WEEK 5 CLIENTS NEEDS AND SERVICES

Create a 5- to 10-slide Microsoft® PowerPoint® presentation in which you include the following:
Explain how human service delivery settings are influenced by evolving client needs.

Explain how client services are changing due to trends in technology.
Format your presentation consistent with APA guidelines.
Note. Online students must include speaker notes with their presentation.
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BSHS 305 WEEK 5 LEARNING TEAM DEMOGRAPHIC
TRENDS
Write a 1,050- to 1,400-word paper in which you relate economic and political events to current trends in the human
services field.
Identify demographic trends that will influence future needs in the delivery of human services.
Format your paper consistent with APA guidelines.
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