NETWORK PLANNING TASK FORCE FY’06 Network Strategic Discussions 11/7/05 1 Meeting Schedule – FY 2006 ■ Summer Planning Sessions (2) ■ July 18 ■ August 01 ■ Fall Focus Groups (2) ■ September 19 ■ Fall Meetings (6) ■ ■ ■ ■ ■ ■ October 03 – Security Priority Setting October 17 – Network Priority Setting October 31 – Strategic Security Discussions November 07 – Network Strategic Discussions November 21-Final Strategic Discussions/Summary of needed decisions December 5 – Consensus/Prioritization/Rate Setting 2 Agenda ■ ■ ■ Wireless VoIP High speed connectivity to desktops/ servers 3 Wireless (Current Status) ■ 400 ISC and School/Center access points. ■ Approximately 20% of campus has wireless connectivity. ■ Awaiting final approval for complete College House and Sansom Place wireless installations (500 APs). ■ Discussions currently underway for Wireless in 21 Greek houses. (42 APs) ■ Many large-scale installations pending – New McNeil, Life Sciences, Bennett Hall. ■ Any other big installations pending? ■ By Fall 2006, Penn could have about 50% wireless connectivity. 4 Wireless Strategic Discussion ■ What are we trying to accomplish? ■ 100% of campus with wireless? ■ ISC managing all infrastructure centrally? ■ If all pending installations are approved and completed Penn, will be about 50% wireless. ■ What other strategies may we employ to get a campus-wide deployment? 5 Wireless (Supporting Proposals) FY ’07 ■ ISC to capitalize access point hardware, using a 3year depreciation schedule. ■ Deploy next generation of wireless technology. ■ Costs for hardware depreciation, hardware/software support, staff, etc. will be about $27/month per AP. ■ It is currently $27/month without hardware depreciation. ■ How is the subsidy working for public wireless IP addresses? ■ Should we subsidize all wireless IP addresses? 6 New Wireless Support Costs (Monthly Fee Per Access Point) ■ Cost Breakdown ■ Hardware depreciation $13 ■ Hardware/software maintenance $ 5 ■ Staff costs per AP $9 ■ TOTAL $27 ■ Monthly charges in FY’04 and ’05 were $30 and $27 respectively, without hardware capitalization. 7 Voice (Current Status) ■ 25,000 Verizon Centrex users including on-campus students. ■ Most work is outsourced ■ MACs slow and costly ■ Local calls costly ■ LD service with Paetec. ■ Over 12,000 voicemail users ■ Several different, legacy ACDs ■ Negotiated low-cost phone line and usage contracts. ■ Developed programs with three cellular phone service providers for members of the University community. 8 Voice Plans (FY ’06) ■ Developing flexible, cost-effective services based on VoIP. ■ Performing R&D into ■ Unified Messaging to access and manage voice mail through either a telephone or an electronic mail program. ■ Software-based telephones (Softphones). ■ Telephone directory services via interactive voice response (IVR) ■ Telephone set portability, using VoIP handsets that can autoconfigure anywhere on any IP network. ■ Products that support agent call handling and distribution for call centers (Automatic Call Distribution - ACD). 9 Voice Plans (FY ‘07) ■ ■ ■ Explore integration of Instant Messaging and Video Conferencing (Integrated Communications) in userspecified ways (Presence). Explore dual mode cellular/802.11 devices that work as conventional cell phones as well as on-campus wireless devices. Perform R&D into location-based services, supporting user location for emergency services as well as customized user services based on a user's specific location. 10 Voice Communications (Why change?) ■ Drivers ■ Penn’s voice infrastructure, especially building-to-building copper cables are 25-100 years old, very costly to maintain and can take a long time to replace, thus making basic phone service not as reliable. ■ There is very little voice infrastructure redundancy. ■ Legacy voice mail and ACD systems are costly to operate and lack enhanced functionality. ■ Verizon MACs are inflexible and costly. ■ Potentially recover lost revenue from students ■ $1.5M in last 5 years ■ Increase operational efficiencies ■ Need to manage only one infrastructure. ■ Architecture to enable competition between service providers. ■ ■ Via IP technology- same connection LEC and LD services ■ Position for voice-enabled applications – Pennintouch/SFS. 11 VoIP (Global Advantages) ■ ■ ■ ■ Vendor independence. Operational economies of scale. Modern communications services lead to a more efficient work environment. Increase/remain competitive as a modern “HiTech” institution. 12 Voice Communications (Business Process Changes) ■ We are considering no new building feeds with copper cables. ■ We need to replace legacy KSUs (Eagles, Extrom). ■ We are encouraging voice customers to make only one technology leap forward ■ Delay upgrades to a legacy voice system ■ Upgrade to VoIP ■ We will be replacing our ACD and voice mail systems to IP-based ones. 13 Challenges / Risks ■ Infrastructure ■ Move forward fast enough to avoid costly building-to-building telephone cable upgrades. ■ Customer communication/training ■ We will effect all 25,000 voice customers. ■ Staffing ■ New positions are a challenge. We are moving towards insourcing and will need more staff. ■ Financial ■ While we are reasonably confident that expenses will not increase, it may be a challenge to maintain the $1M voice cross-subsidy to the network. ■ Technology Leader ■ First large scale implementation of open-source solution. ■ Dependency on Verizon ■ ■ ■ Need their cooperation for the smoothest transition to a modern telephony architecture Verizon is slow to migrate to new technologies (Recent acquisition of MCI might help.) We can move forward without Verizon, but may have issues with ■ ■ ■ Slowness of number portability Number changes may be necessary Dialing plans may need to change from 5 vs 10 digits ■ 911/511 Support ■ VoIP phones will not work without power. 14 VoIP Pilot (Current Status) ■ Campus pilot started with Vet School on 11/3 ■ Nursing and CETS scheduled for November. ■ Van Pelt and Med School Computing for December. ■ Additional schools scheduled for 2006. ■ Goal - 500 participants for June 2006. ■ ProDesk support services in place ■ Customer and LSP programs in place ■ LSP training ■ Web site (http://www.upenn.edu/computing/voice/voip/) ■ Reference materials ■ Entire campus completed in 5 years or less with good business drivers and most technical issues resolved. 15 High-speed Connectivity for desktops and servers ■ School/Center Needs ■ Increase desktop/server speeds ■ Lower charges for 100 and 1000Mbps connections. ■ 100Mbps charges have decreased from $30/month to $16. ■ ISC concerns ■ Increase bandwidth to users will increase costs for ■ Campus backbone (building and router interfaces) ■ Internet ■ Should we restrict bandwidth to buildings? ■ Should we restrict outbound bandwidth on IP addresses? (like we do for residential students) 16