February 4, 2014
Question: Please let me know if your state is collecting current information on your public
libraries survey that includes public access computer usage. We would appreciate a response by
COB, Feb 11.
•
Wifi
•
Access speed
•
Other information
Please provide any details you collect for public access computer usage.
State
ALABAMA
ALASKA
Detailed Information
Alabama collects type of internet connection and whether the library filters public use internet
connections.
Alaska asks each outlet:
Applying for E-Rate this year?
Have tech plan approved by State Library?
Adopted an Internet safety policy?
Is policy posted in public?
Do you want training on doing a safety policy?
Are public access computers filtered?
Can filters be turned off on request?
Over past year, how many times did you turn filters off?
Who is your ISP?
What is annual cost for internet?
How much bandwidth UP and DOWN in library
I include speedtest URL in question above
Is there public wireless in library?
Number of wireless session each year on library wifi?
ARIZONA
ARKANSAS
Annual number of session on library’s homepage?
Arizona asks:
Type of Internet Connectivity
Maximum Speed of Connection
Wireless Internet Access (I think all AZ libraries now offer wireless, so we may drop this.)
ISP
Download speed
Upload speed
Type of connection—cable, DSL, dedicated circuit, fiber, other
Filters
Number of adults only computers, YA only, Children only, number not designated to an age,
and total number of public access computers
Uses of public access computers
Laptops for patron use
Number of CCTVs or Screen readers or other adaptation equipment for handicapped/disabled
users
Wifi
This is only the last couple of years when we rolled out automation survey into our annual
public library survey. If you ever need data from before 2012, I can get it from our IT
department as they used to handle that survey.
CALIFORNIA
Here is what we ask libraries in California (in addition to normal PLSC questions) - at the
outlet level.
•
Internet Connection Speed.
Select the fastest Internet connection speed available at your library from the drop down list.
The connection speed should be based on the incoming data line to the building, not the speed
at any individual workstation.
1. Less than 1.5Mbps (megabits/second)
2. 1.5Mbps
3. 1.6Mbps - 6.0Mbps
4. 6.1Mbps - 10Mbps
5. 10.1Mbps - 40Mbps
6. 40.1Mbps – 1.0Gbps (gigabits/second)
7. Greater than 1.0 Gbps
8. Unknown
9. No Connection
•
Wi-Fi
Is Wireless Internet access is available at this location at no charge to patrons?
********************
Something that may be of interest:
This past fall 2013 the California State Library completed a comprehensive High Speed
Broadband Needs Assessment of all of our public libraries. It was just released on Friday.
This was a budget directive from the State Legislature & Governor and includes a spending
plan to connect public libraries to a statewide high-speed Internet network. Current status of
branch-level connectivity was a major part of what has been collected including what is being
paid for that level of connectivity. One thing that is noted is “731 public libraries (out of 1115
outlets in CA) reported they are spending about $9.5 million dollars annually on Internet
connectivity. If the 384 non-responding public libraries’ costs are similar, public libraries in
the state are spending about $14.5 million annually on Internet services.”
In California we have something called CENIC (Corporation for Education Network
Initiatives in California) that designs, implements and operates a high-capacity network for
most of our educational institutions. Libraries have not been included in the past and the hope
is to add them in the future. The Governor’s preliminary FY2014/15 budget includes $3.25
million to begin this process. I am attaching a copy of the reports Executive Summary and
here is the link to the full report.
http://www.library.ca.gov/lds/docs/Public_Library_Broadband_Assessment_2014.pdf
More info on this CA effort…
COLORADO
Attached here is the actual Broadband Needs Assessment questionnaire used to survey CA
libraries that I thought some of you may find interesting. There was a very short turnaround
time for this survey (30-days) so provided assistance via outside consultants to walk them
through it. We had a 97% jurisdiction response rate and 79% at the branch level (each library
needed to submit separate data for each of their branches.) We have received additional
responses after the survey closed (shocking!) and data & rough analysis were sent over to
Dept of Finance on October 1st. Because this was part of the budgetary process leading up to
the Governor’s preliminary budget in January all data was completely confidential until it’s
release this past Friday. We are excited for the wealth of data that has been collected.
Colorado collects…



Number of public computers with Internet access:
Number of uses (sessions) of public internet computers per year:
Does your library provide wireless service for patrons?




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CONNECTICUT
Number of wireless access uses per year:
Number of unique visitors to library's website:
Number of public computers with access to commercial databases:
Can your patrons access the library catalog remotely (outside the library)?
Can your patrons access any full-text licensed databases remotely (outside the
library)?
For FY2013, Connecticut asked:
2.9
How many internet accessible computers did the library have for general public use?
2.10
How many of these computers in adult and YA areas used filtering software? [All,
Some, None]
2.11
How many in children’s areas used filtering software? [All, Some, None]
2.12
What is your fastest type of Internet service connection? (if you participate in the CT
Education Network and this is fastest, choose “CEN”)[CEN, Dial-Up, DSL, Cable, Leased
Line (T1, etc.), Satellite, Area Wireless, Fiber Optic, Other]
2.12b If 'OTHER', please specify here:
2.13
What was your subscribed-for speed of connection (the speed of connection you
purchase - if you participate in the CT Education Network, choose “CEN”) [CEN, up to 1.4
MBPS, 1.5 to 2.9 MBPS, 3 to 6 MBPS, Over 6 MBPS, Don’t know]
2.14
Report the number of Sessions on the library’s Public Internet Computers during
FY2013. Do not include Wireless (Wi-Fi) sessions from user-owned devices.
2.15
What session length do you usually provide your users? [15 minutes, 30 minutes, 45
minutes, 1 hour, over an hour, no limit, N/A]
DELAWARE
For FY2014, we will also ask:
2.15
Report the number of Wireless (Wi-Fi) Sessions on your library network(s) during
FY2014. If you can’t or don’t keep track of this number, answer n/a.
Since the state operates Delaware's library computer network, we are able to collect wifi
USES but not usage. Basically we count the number of unique devices which access the
network in each library in a month's time. The device is counted the first time it is used, but
not the second, etc.
All Delaware public libraries have access to 100Mbs of bandwidth. The state provides all of
these connections.
DIST. OF COLUMBIA
FLORIDA
GEORGIA
We collect the total library computer usage each month through Envisionware for the annual
WebPlus submission. This does not include the wifi uses.
Non-response.
Florida collects the number of public access computer terminals, number of users receiving
technology instruction, adoption of an internet safety education program, number of persons
completing internet safety education program, number of virtual visits to networked library
resources, and the number of sessions of public internet computers.
Number of Internet Terminals Used by General Public
Estimate how many patron computer sessions were used at the library this fiscal year. THIS
INCLUDES OPAC USE. - Annual Number of User Sessions of Electronic Resources
How many wireless sessions are used at your library?
Is a password required to use wireless connection at the facility?
GUAM
HAWAII
What are the hours that wireless is available at the facility?
Total hours of wireless available per year
Number of Wireless Connections to Library WIFI
We do not collect any of that information for Guam. It's strictly # of computer usage.
Hawaii collects:
1)
the number of public access Internet sessions for the fiscal year from the SAM
manager reports
2)
The number of Wifi sessions provided by our Electronic Services Support Section
IDAHO
(IT Support) (All 50 public libraries provide free wifi access.)
3)
Access speed for the Digital Inclusion Survey provided by IT Support
4)
Netbooks circulation at 37 branch libraries from the Horizon adhoc circulation
reports
5)
Number of online resources training classes and one-on-one informal computer
sessions per month provided by the branch managers.
[information taken from FY2013 state survey – Kim;
http://collect.btol.com/Instructions/ID13Survey.pdf ]
INTERNET ACCESS
12.13 Number of computer terminals (PC, 'dumb terminal', etc.) used by the general public in
the outlet annually that are used to connect to the Internet (text only, graphical, etc.).
12.13a Number of Users of Outlets Internet Computers. Report the total number of
individuals that have used this outlet's Internet computers during the last year. If the computer
is used for multiple purposes (Internet access, word-processing, OPAC, etc.) and Internet
users cannot be isolated, report all usage. A typical week or other reliable estimate may be
used to determine the annual number. Sign-up forms or Web-log tracking software also may
provide a reliable count of users.
Note: The number of users may be counted manually, using registration logs. Count each user
that uses electronic resources, regardless of the amount of time spent on the computer. A user
who uses this outlet’s electronic resources three times a week would count as three customers.
Software such as “Historian” can also be used to track the number of users at each public
terminal. If the data element is collected as a weekly figure, that figure should be multiplied
by 52 to annualize it.
12.13b Using the drop down box, select whether the number you provided for the Number of
Users of Internet computers is an estimate or actual count.
12.14 Internet Connectivity. Indicate the primary type of Internet connectivity available to the
general public in the library.
a. None
b. Dial-up
c. Cable
d. Wireless
e. DSL
f. Municipal Network – regardless of type
g. Dedicated Connection
h. Satellite
i. Frame Relay
j. Fiber Optic
k. Don't Know
Note: If you do not know the connection type, please make an effort to learn it from someone
who does know before checking Don't Know.
12.15 Connectivity Speed. Indicate the theoretical optimum download speed available to the
general public. Depending on the number of persons simultaneously using public or staff
Internet computers in the library, this may not be the actual or typical download speed.
a. Less than 128 Kbps (kilobits/second)
b. 129 Kbps – 256 Kbps
c. 257 Kbps – 768 Kbps
d. 769 Kbps – 1.4 Mbps (megabits/second)
e. 1.5 Mbps (T1)
f. 1.6 Mbps – 5.0 Mbps
g. 6.0 Mbps – 10 Mbps
h. Greater than 10 Mbps
i. Don't Know
Note: If you do not know the connection speed, please make an effort to learn it from
ILLINOIS
someone who does know before checking Don't Know.
ILLINOIS PUBLIC LIBRARY ANNUAL REPORT
INTERNET (22.1 - 22.20)
22.1
Does your library have Internet access?
__________________________
22.2
Does your library have wireless Internet access?
__________________________
What Internet provider(s) does your library use? (Check all that apply):
22.3
Illinois Century Network (ICN)
__________________________
22.4
Other
__________________________
22.5
If your library is NOT a participant in the Illinois Century Network (ICN), please indicate
why:
__________________________
22.6 What type(s) of Internet connection(s) is/are used by your library? (Check all that apply)
If you need help, call your Internet service provider (ISP).
DSL
__________________________
Cable
__________________________
Wireless
__________________________
Satellite
__________________________
Fiber
__________________________
Leased Line
__________________________
Network (State, Regional, Municipal)
__________________________
Dial-up
__________________________
Don't Know
__________________________
Other
__________________________
N/A
__________________________
22.7
What is the maximum speed of your library's Internet connection? (Select one)
__________________________
22.8
If Other, please specify
__________________________
22.9
Has your library board adopted an Internet public access policy?
__________________________
22.10
How many Internet computers does your library have available for public use? [PLSC 650]
__________________________
22.11
INDIANA
IOWA
Report the number of in-library users of public Internet computers in a year [PLSC 651]
__________________________
22.12
Report the annual number of views of your library's homepage
__________________________
22.13
Does your library provide instruction (workshops, classes) to patrons on the use of the
Internet?
__________________________
22.14
Does your library utilize Internet filters?
__________________________
22.15
IF YES, when did your library start using filters? (mm/year)
__________________________
IF YES, which Internet stations have filters? (Check all that apply)
22.16a
Staff - All
__________________________
22.16b
Staff - Some
__________________________
22.17a
Public - All
__________________________
22.17b
Public - Some
__________________________
22.18a
Children - All
__________________________
22.18b
Children - Some
__________________________
22.19a
Young adult - All
__________________________
22.19b
Young adult - Some
__________________________
22.20a
Adult - All
__________________________
22.20b
Adult - Some
Indiana just collects on these points, for Main building, branches and bookmobiles:
 Does the library have Internet Access? - Yes or No.
 What type of Internet Access is available
 Specify the speed of Internet Access
 Number of wireless hubs
 Number of wireless Internet uses per year
We don’t collect that data on our survey. However, we do have a list of libraries that have
Wifi that we maintain in a different document. I can send you that list if it is something that
you want. [Will send the list, if requested.]
We are currently helping Connected Nation with a survey of our libraries to determine access
speed. But that survey won’t be as complete as if it was part of the annuals survey. It sounds
like we’ll have the data from that survey by April 1.
KANSAS
KENTUCKY
LOUISIANA
MAINE
MARYLAND
MASSACHUSETTS
MICHIGAN
MINNESOTA
MISSISSIPPI
Non-response.
KY only asks – “Is Wireless Access (Wi-Fi) Provided for Patrons?”
In addition to the nationally required statistics, Louisiana collects:
 Number of workstations
o Staff and Public
o With Internet/Without Internet
o For each location (including admin HQs not in a library)
o We included bookmobiles
 Does the location (including Admin HQ outside a library location) offer free wi-fi
(Y/N)
 Wireless Uses (new this year) for the AE – since SLOL provided routers for about
half of the libraries, this number comes from our internal collection from the device.
The others? We will see.
 New this year: # of electronic devices for loan; circulation of electronic devices
We do not collect connection speed, but our IT department (Library not state!) manages many
of the networks, so some of the data would be available if needed.
In Maine we only ask whether or not they have wifi available at the library.
Maryland collects the following:
 # of users of public internet computers
 # of terminals used by the general public
 # of wifi users
 How the wifi usage is collected – electronically, paper and pencil sampling, not
collected
Internet and Electronic Services as of June 30
1 Number of public use Internet computers available in the library (including children's area)
and its branches and bookmobiles
2 Was wireless Internet access available for public use within the main library?
3 Did the library hold formal training sessions in the use of the Internet for library users?
4 Number of users of public Internet computers in the library during a typical week
5 Did the library have an acceptable use policy for Internet access? 6 Did the library use
technological measures (e.g., filtering software) to block access to certain web content?
In addition to the national usage questions Michigan also collects:
1.
Total wireless logins (by system)
2.
Connection speed and type (by AE and Outlet)
3.
Staff terminals available (by AE and Outlet)
In Minnesota we ask
 Complete speed tests for optimum and typical upload speeds,
 Complete speed tests for optimum and typical download speeds
 Wifi Available to the public (y/n)
 Fiber Optic to building (y/n)
 Category 6 wiring within building (y/n)
 Public Internet Computer Sessions (#)
 Public Internet Stationary Terminals (#)
 Public Internet Mobile Devices for Onsite Use (#)
Connectivity and Other Electronic Information:
1. Number of internet computers used by general public
2. Number of uses (sessions) of public internet computers per year
3. Total number of PCs in the library system
Specific Use of Public Access Computers in the Library System (To better analyze how
public access computers are being used in public libraries, the following set of questions
should be asked of the public at least twice during the fiscal year. Then the totals can be
calculated for a yearly total.):
1. Number of persons using computer by age group (Under 8, 8-11, 12-18, 19-45, 45+)
2.
3.
Number of persons with Internet access at home
Number accessing databases provided by the library at home or other than the library
How Many Patrons Accessed Online Information in these areas?
1. Number using Internet for Job Search
2. Number using Internet for Entertainment
3. Number using Internet for Gaming
4. Number using Internet for Social Networking – Facebook, Twitter, etc.
5. Number using Internet for e-mail
6. Number using Internet for Research – educational
7. Number using Internet for Online job applications
8. Number using Internet for Online classes
9. Number using Internet for Medical information
10. Number using Internet for Government programs – file taxes, social security,
Medicare, etc.
MONTANA
Missouri collects:
1.
Number of public computers
2.
Number of internet accesses
3.
Bandwidth of internet connection
4.
Wireless access offered (yes/no)
5.
Internet Service Provider
6.
Computers in YA or Children’s areas
7.
Filtering software
8.
Computer labs and training
We added the below this year (Montana):
NEBRASKA
Next year we plan to add ‘# wireless uses per year’
In Nebraska we ask:
MISSOURI
NEVADA
NEW HAMSHIRE
NEW JERSEY
 Public internet access provided?
 Wireless internet available for patrons? (yes/no)
 Type of primary internet connection
 Maximum download speed of main internet connection.
Nevada doesn’t ask any of these. We only ask for the number of public access computers
they have available and their reported sessions for the year. [IMLS PLS questions]
NH collects data on public computer usage. I am asking for data on WiFi usage this year in
preparation for next year’s new data element for this question. No other information is
collected on computer usage.
[Information taken from 2012 survey - Kim]:
http://lss.njstatelib.org/lss_files/FY14%20INSTRUCTIONS_0.pdf
Line 10.2, Does the public have free access to the Internet: All hours the library is open
NEW MEXICO
including access to the databases offered by the NJ State Library via the JerseyClicks icon (or
direct links to the JerseyClicks databases) and any free databases offered by the regional
library cooperatives, and are the links accessible from the PC desktop and on the library's
webpage?: If "no" is the answer, please contact the Data Coordinator if the library keeps
paper backfiles of periodicals and indexes.
13.3 Does the library offer password-free Web access via Wi-Fi?
[information taken from FY2013 state survey – Kim]
http://collect.btol.com/Instructions/NM12.pdf
At the outlet level:
M16 Internet Service Provider for the outlet’s public access Internet Connection
Report the name of the library’s Internet Service Provider for the library’s PUBLIC ACCESS
Internet connection. If you do not know the connection type, please contact the Internet
Service Provider or IT staff for assistance.
Please enter a number, do not enter a numeric IP address.
M17 Internet connection type for outlet’s public access Internet Connection
Report the Internet connection type for the library’s PUBLIC ACCESS Internet connection. If
you do not know the connection type, please contact the Internet Service Provider or IT staff
for assistance.
Leased line
DSL
Cable
Fiber optic
Wireless (e.g., microwave; NOT Wi-Fi for patron use in the library)
Satellite
Not connected to the Internet
M18 Maximum speed of the outlet’s public access Internet Connection
Report the speed of the library’s Internet connection. If you do not know the speed, please
contact the Internet Service Provider or IT staff for assistance.
Less than 768 Kbps
768 Kbps
1.5 Mbps (T1)
1.6Mbps – 3.0Mbps
3.1Mbps – 6.0Mbps
6.1Mbps – 10Mbps
10.1Mbps – 20Mbps
20.1Mbps – 30Mbps
30.1Mbps – 40Mbps
Greater than 40Mbps
Not connected to the Internet
M19 Given the observed uses of THIS Outlet’s public Internet access services by patrons,
does the library branch’s public Internet service connection speed meet patron needs? Y/N
Answer Yes or No.
NEW YORK
M20 Does THIS outlet provide wireless access (WIFI) for the public? Y/N
Answer Yes or No.
TECHNOLOGY AND TELECOMMUNICATIONS section:
 Automated circulation system? (drop-down choices Yes or No)
 Online public access catalog (OPAC)? (drop-down choices Yes or No)
 Electronic access to the OPAC from outside the library? (drop-down choices Yes or
No)
 Annual number of visits to the library's web site
 Does the library use Internet filtering software on any computer?
 Number of uses (sessions) of public Internet computers per year
NORTH CAROLINA
SERVICE OUTLET INFORMATION section:
 Total number of Internet terminals at this outlet used by the general public
 Type of connection on the outlet's public internet computers (drop-down choices)
 Maximum download speed of connection on the outlet's public internet computers
(drop-down choices)
 Maximum upload speed of connection on the outlet's public internet computers
(drop-down choices)
 Internet Provider
 WiFi Access (drop-down choices)
 Number of wireless access uses per year: Report the total number of uses of wireless
access in the outlet during the last year
• Wifi: yes we ask starting in the 2012-2013 dataset (do you have it, yes/no, at the outlet
level)
• Access speed: yes we ask starting 2012-2013 dataset (upload and download, measured at
average time of day, by interval, at the outlet level)
• Other:
o For many years we’ve collected the number of staff terminals alongside the
number of public access computers (AE level)
o Beginning 2012-2013, we count number of wireless sessions for those who are
able to report it (AE level)
o Beginning 2013-2014 we will probably start asking for counts of AWE Early
Literacy Stations
As of 2012-2013 we also ask for the number of one-on-one patron assistance sessions related
to technology and the number of programs and program attendance related specifically to
technology.
Technology lending, at the AE level, began tracking in 2012-2013. Definition:
“Report circulation -- including in-house circulation -- of technology lent by the library to
patrons (not to staff). For example: ereaders, tablets, playaways, laptops, iPods. Include
renewals if possible. Do not count circulation of non-technology items (such as gardening
tools) here.”
NORTH DAKOTA
As well as the method of data collection (did they track every transaction, or did they sample).
North Dakota asks the following:
Total number of Internet computers available in library for general public use (Include laptops
& notebooks)
Number of uses (sessions) of public Internet computers per year
Number of E reader devices (Nooks, Kindles, iPads, tablets, etc) available for general public
use
Does your library provide wireless access Y / N
Does your library filter its public Internet computers Y / N
Name of library's current IT contact person
Version(s) of operating system(s) currently installed on staff and general public use
computers Check boxes to indicate ALL versions of operating systems installed on library
computers (for both staff accessed machines and general public use machines).
We had also asked in previous years for
OHIO
OKLAHOMA
External IP address of general public use
computers*
Download speed of public Internet
computers*
*To determine external IP address
and download speed of public use computers click on http://www.speedtest.net/
but as the data we were getting wasn’t the most accurate & often times not able to be easily
verified, we decided to omit the questions.
Each Question asked at the Outlet level
 Number of Internet Computers Used by General Public
 Are any of these Internet Computers used by the General Public Filtered? Y/N
 Number of Computers Used by the General Public Limited to Library Automation
Functions?
 Number of Uses of Public Internet Computers
 Type of Internet Connection at this Outlet
 Is Free Public Wireless Internet Access Provided at this Outlet? Y/N
 Monthly Cost to the Library of Internet Connection at this Outlet?
Oklahoma collects whether or not they have wifi service -yes/no
What internet access speed they have from a dropdown list - but since this is self reported and
not double checked, many are highly incorrect. We did get a BTOP grant so at least 45
libraries we are sure about- ha!
OREGON
PENNSYLVANIA
PUERTO RICO
RHODE ISLAND
SOUTH CAROLINA
Only Other I can think of is the name of the internet filter they use (all PLs in OK apply for
Erate so all have filter)
Oregon collects type of connection and access speeds using values developed for an earlier
Gates survey. We have uses of public internet terminals, but not wireless.
PA is asking the following:
 Number of Internet computers provided by the library for use by general public.
 Number of uses (sessions) of public internet computers per year
 Does the library provide wireless Internet connection to the public?
 Is a log-in required to access the wireless network?
 Number of Uses (sessions) of wireless Internet connections per year.
 Does the library have an acceptable use policy for the internet as set forth by CIPA?
 Do you have a policy for the use of the wireless network?
 Number of items examined in electronic databases.
In PR we don’t collect information on Wifi or access speed, just the number of computers and
usage.
127. Number of internet terminals used by the public (IMLS PLS question)
128. Users of Public Internet Computers Per Year (IMLS PLS question – Number of uses
(sessions) of public Internet Computers Per Year)
Computers and Internet Usage
 G6 Number of uses (sessions) of Public Internet Computers Per Year
 G7 Number of Internet Computers Used by General Public
 G8 Staff Computers (Total number in use)
Not sure you need to know this but in addition, in December 2013 we conducted a separate
survey intended to inform our new IT director about the technology-related capabilities and
needs in our public libraries. The following information was collected:






Date of last technology infrastructure audit
Level of director’s satisfaction with the library’s technology infrastructure
Top three technology needs or challenges (listed about ten possible responses)
Source of technology support for the library (internal or external IT personnel,
county or other local support, etc.)
Product/manufacturer of library’s firewall/filtering software
Date of last electrical survey of library facilities
SOUTH DAKOTA
 Status of public wifi, to whom available, hours available
 Average # wireless access points in each facility
 Availability of wireless printing
 Does the library circulate handheld devices (laptops, tablets, e-readers)
 Does the library provide assistive technologies (devices and software such as Jaws)
 Open-ended question inviting other technology related concerns
SD Internet questions:

TENNESSEE
What company provided the library’s Internet service? (new this year—starting point
for IT to identify best solution for collecting wireless usage stats)
 Does your library provide public access to the Internet?
 If “yes”, how is this access provided? wireless/landlines/both
 Number of Internet terminals available for use by general public
 Number of laptop computers available for public circulation
 Annual number of Public Access/Internet uses/sessions
This is what we count in Tennessee:
TEXAS
 Type of internet connection the library has.
 Numbers of Computers with Internet access which are used by staff only.
 Numbers of Computers with Internet access used by the General Public.
 Number of uses of electronic resources per year.
Texas collects:
UTAH
 Computers with Internet access for staff and public (y/n)
 Number of terminals with Internet access
 Number of Wi-Fi sessions
In Utah we collect:

VERMONT
Wifi ===> Number of times patrons used the wireless network (only a few libraries
report this figure and the reported numbers seem erratic)
 Access speed ===> This figure is collected using an online tool during the annual
library re-certification process (the library proving they are meeting certain
minimum standards)
 Other information ===> The only other data elements collected on public access
computers are #650 and #651.
Computer Services:
 Number of computer workstations owned. (Staff and public)
 Number of computer workstations available for public access (include those used
partly by staff and partly by the public) (Please see the Help box for further
information on this topic.)
 Approximate age of public access computers:
 Number of public access workstations newer than 1 yr:
 Number of public access workstations 1-2 years old:
 Number of public access workstations 3-5 years old:
 Number of public access workstations 5 years or older:
 Computer Usage:
 How many people, including both library staff and the general public, were trained,
formally and informally, in the year to use your library's computers?
 In a typical week, how many people use the library's public computers to access the
internet?
 Does your library offer a wireless internet connection to the public, through which a
member of the public may connect using their own computer?
 If your library offers wireless internet access, per question 37 above, in a typical
week, how many wireless sessions were counted?
 If your library has access to the internet, is it (select one): DSL, Cable, Fiber

VIRGINIA
If your library has public internet access, is it filtered? (select one): Yes, Children
only, No
 Name of Filtering Software used:
Virginia collects:


WASHINGTON
Staff Internet computers
Public Internet Computers
At the Outlet level:
 Staff computers
 Public Computers
 OPAC only
 Type of Internet Connection
 Wireless offered
[Information taken from 2012 survey – Kim]
http://www.sos.wa.gov/library/libraries/libDev/downloads/statistics/12stats/IConnectivity.pdf
2012 Internet Connectivity
Telecommunication Connections
 Dial-Up
 Dedicated/Frame Relay/Broadband
o 56K
o t-1
o T-1
o Cable
o xDSL
o Wireless WAN
 [Total]
Internet Computers
7.12 Number of Internet Computers Used by Staff Only - Report the number of Internet
computers (personal computers (PCs), and laptops), whether purchased, leased or donated,
used by staff in the library. Note: This figure is a subcategory of Total Computers and should
also be included in that count.
7.13* Number of Internet Computers Used by General Public - Report the number of the
library‟s Internet computers [personal computers (PCs) and laptops], whether purchased,
leased, or donated, used by the general public in the library. Note: this figure is a subcategory
of Total Computers and should also be included in that count.
7.14 Does the library provide WiFi internet access to patrons? - Answer “Yes” if the library
offers Wireless LAN (Local Area Network) internet connections to patrons for use with
computers and handheld devices. This technology uses the IEEE 802.11 standard. This
question applies only to internal connections and is not to be confused with how the library
receives internet access to the building from any external wireless connection such as from
satellite, microwave, cellular, spread spectrum, or laser technologies. Dial-up Connections
Computers in the library are connected to the Internet through normal public telephone lines.
The library computer dials the Internet Service Provider's pool of modems and from there a
temporary connection to the Internet is established. Dial-up access typically exists with standalone Internet computers.
7.15 Number of Computers with Dial-up Connections - Report the count of computers
accessing the Internet via Dial-up connections.
Dedicated / Frame Relay / Broadband Connections A dedicated line, essentially a point-topoint transmission pathway, is a telecommunications path between two points that is available
24 hours a day for use by a designated user (individual or company). It is not shared in
common among multiple users as dial-up lines are. A dedicated line can be a physical path
owned by the user or rented from a telephone company, in which case it is called a leased
line. Frame relay puts data in a variable-size unit called a frame and leaves any necessary
error correction (retransmission of data) up to the end-points, which speeds up overall data
WEST VIRGINIA
transmission. For most services, the network provides a permanent virtual circuit, which
means that the customer sees a continuous, dedicated connection without having to pay for a
full-time leased line, while the service provider figures out the route each frame travels to its
destination and can charge based on usage. Broadband is defined as any connection of 128K
or greater.
7.16 Number of Computers with 56K Connections - Report the count of computers accessing
the Internet via dedicated 56k connections.
7.17 Number of Computers with Full or Partial T-1 Connections - Report the count of
computers accessing the Internet via T-1 lines. T-1 bandwidth is approximately 1.544mbps,
24 individual channels each supporting 64kbps, or a fraction of a T-1, such as 256k or 512k.
T-1 lines can come in on either copper or fiber optic lines.
7.18 Number of Computers with T-3 or greater Connections - Report the count of computers
accessing the Internet via T-3 or greater lines. T-3 connections are equivalent to 28 T-1 lines,
capable of data rates / bandwidth / throughput of up to 43.232Mbps, and are typically fiber
optic. Fiber optic technology converts electrical signals carrying data into light and transmits
through transparent glass (or plastic) fibers about the diameter of a human hair. Fiber can
transmit data at speeds far exceeding those of current DSL or cable modem connections,
typically by tens or even hundreds of Mbps. Examples of current fiber optics deployments
include Verizon FiOS and AT&T U-Verse.
7.19 Number of Computers with Cable Modem Connections - Report the count of computers
accessing the Internet via Cable Modem connections.
7.20 Number of Computers with xDSL Connections - Report the count of computers
accessing the Internet via xDSL connections.
7.21 Number of Computers with Wireless WAN Connections - Report the count of computers
accessing the Internet via Wireless WAN (Wide Area Network) Connections. For example:
satellite, microwave, cellular, spread spectrum, or laser technologies. Do not include internal
wireless LAN (Local Area Network) connections in this count.
7.22 Total Number of Computers with Dedicated / Frame Relay / Broadband Connections
(7.16 + 7.17 + 7.18 + 7.19 + 7.20 + 7.21) - This is the sum of data elements 56K, Full or
Partial T-1, T-3, Fiber Optic, Cable Modem, xDSL, and Wireless WAN Connections. Note:
This value is automatically calculated.
West Virginia
We have an Electronic Services section which includes:



WISCONSIN
Number of Internet Computers for Use by General Public
Number of Uses (sessions) of Public Internet Computers Per year
Number of Wireless Internet users Per Year
At this time we do not collect anything that isn’t required.
In Wisconsin, we collect:
Uses of Public Internet Computers
• Method for Counting Uses of Public Internet Computers
Choices: Actual Count / Survey Weeks(s) / Did Not Collect
• Annual Count of Uses of Public Internet Computers
Total Number of Public Use Computers
Total Number of Public Use Computers with Internet Access
What type of Internet connection do you have?
Choices:
 Only a dedicated or leased line
 Only a broadband cable or DSL line
 Both
Is the speed of your Internet connection sufficient to meet patron and staff needs?
Choices:
 Our speed is sufficient almost all the time (at least 95% of the time)
 Our speed is sufficient most of the time (at least 80%)

WYOMING
Our speed is NOT sufficient most of the time or is not sufficient at critical daily
periods
Does your library use any type of Internet filtering software or services?
Choices:
 Yes, on all Internet workstations
 Yes, on some Internet workstations
 No filtering on any Internet workstations
Does your library provide wireless Internet access for patrons’ mobile devices?
Choices: Yes / No
Method of Counting Wireless Internet Uses
Choices:
 Not Counted
 Password Controlled
 Router Count
Number of Wireless Internet Uses
Wyoming does not collect any of these.