CUSTOMER_CODE
SMUDE
DIVISION_CODE
SMUDE
EVENT_CODE
SMUAPR15
ASSESSMENT_CODE MH0059_SMUAPR15
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
11891
QUESTION_TEXT
Narrate the essential principles for the application of Quality in
health care industry.
SCHEME OF
EVALUATION
Introduction- (1 mark)
Titles of the 5 principles- (1 mark)
Explanation of 5 principles- (8 marks)
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
11892
QUESTION_TEXT
Discuss about the advantages & disadvantages of Quality
improvement in health care services.
SCHEME OF
EVALUATION
Advantages- (5 marks)
Disadvantages- (5 marks)
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
11895
QUESTION_TEXT Write briefly about Joseph M. Juran and his philosophy.
SCHEME OF
EVALUATION
Dr. Joseph M. Juran, an American engineer, known as the quality
"Guru" was one of the most important thinkers of the 20th century in
quality management. In addition to Dr. Deming, Dr. Joseph M. Juran
is also attributed with many contributions to the Japanese quality
revolution. "Juran's Trilogy" defined the three management principles
for improvement of quality - Quality Control, Quality Planning and
Quality Improvement. (5 marks)
He was a lecturer and also worked with Walter Shewhart in the
Hawthorne Plant in 1924. His philosophy focused on the fact that
quality represented a universal concept called "fitness for use". This
philosophy is an important requirement of all products and services
that meets the needs of the people who actually use them. In addition,
the products and services must possess infinite factors that compose
fitness for use, namely structural, sensory time oriented, commercial
and ethical. Recognising his excellence and contribution the Juran
Institute was foundes in 1979. Juran enlighted the world on the
concept of the “vitalfew and trivial many” which is the basis of
Pareto Charts. (5 marks)
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
11896
QUESTION_TEXT
Enumerate a few benefits of Six Sigma.
SCHEME OF
EVALUATION
Some of the benefits of Six Sigma are as follows:
●Six Sigma is influenced by the consumer and thus aims to achieve
maximum patient satisfaction and minimum errors. It targets on
consumer delight and new innovative ways to exceed the customer
expectations. (2 marks)
●Implementation of Six Sigma methodology leads to increase in
profit and decrease in costs. Thus improvements attained are directly
related to financial results. (2 marks)
●Six Sigma targets variation in processes and focuses on the process
improvement instead of final outcome. (2 marks)
●Six Sigma is a potential methodology as compared to other quality
programs as it focuses on prevention on mistakes rather than fixing
it. (2 marks)
●It is thoughtful to the entire organisation processes and training is
integral to the management system where the top down approach
ensures that every good thing is capitalised and every bad thing is
quickly removed. (2 marks)
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
72744
QUESTION_TEXT
List the 14 points of Deming’s philosophy that help to improve
the quality services.
SCHEME OF
EVALUATION
The 14 points of Deming’s philosophy are:
1. Create constancy of purpose for the improvement of
delivery of service
2. Adopt a value based philosophy to deliver services
3. Cease dependence on mass inspection
4. End the practice of awarding business on the basis of price
5. Improve the system of service constantly and forever
6. Institute training
7. Adopt and institute leadership for supervising staff
8. Drive out fear
9. Breakdown barriers between staff and patients
10. Eliminate slogans, exhortations and targets for staff
11. Eliminate numerical quotas
12. Satisfaction in the delivery of service
13. Encourage education and self–improvement for patients
14. Take actions to accomplish the transformation
QUESTION_TYPE
DESCRIPTIVE_QUESTION
QUESTION_ID
125188
What are the benefits of ISO certification?
QUESTION_TEXT
SCHEME OF
EVALUATION
ISO 9001-2000 is a widely accepted system of quality management
and more than half a million organizations are implementing the ISO
standards, which act as a framework for quality management. The
benefits are
Helps an organization to clarified aims and objectives and framing
the policies for most efficient achievement.
Organizations can analyze and understands its strengths ,weakness,
threats and opportunities using he SWOT analysis
Process mapping and detail study of all the processes in all
activities to develop the best practices.
Minimize the cost of services standardize and streamline the
procedures and protocols, reduce wastage, promote optimum
utilization of resources and hence reducing the cost of care.
Improves employees understanding of roles and responsibilities
within the quality management system in the hospital organization
 Ensures the conformances of effectiveness of documented
processes.
Facilitates further accreditation and certification by other regulatory
bodies.