FOR
PRODUCER
USE –ONLY.
NOT
FOR DISSEMINATION
TO THE PUBLIC
FOR INTERNAL
USE ONLY
NOT FOR
DISSEMINATION
TO THE PUBLIC.
0
You asked, we answered
Life insurance distribution is changing
Consumers expect fast and easy processing
Our ultimate goal: A best-in-class solution
AG is partnered with Ebix LifeSpeed and ExamOne.
Solution available via a single sign on to eStation.
FOR
PRODUCER
USE –ONLY.
NOT
FOR DISSEMINATION
TO THE PUBLIC
FOR INTERNAL
USE ONLY
NOT FOR
DISSEMINATION
TO THE PUBLIC.
1
Benefits
Simplifies the producer’s sale
In most cases all the information needed will be collected up front, but in some
instances American General may need to request additional information
Data entry requirements limited to those a licensed producer must collect
Easy web tools accessible via single sign-on to eStation
Improves issue time by reducing 1-4 days of processing
Trained interviewers gather detailed Underwriting information required on
Parts A & B
Interviewers access examiners’ schedule real time
ExamOne quality review before eSubmit ensures application is “In Good
Order”
Producer focuses on relationship, sale and customer needs
American General, Ebix and ExamOne take care of the rest – at no cost to the
agency
FOR INTERNAL USE ONLY – NOT FOR DISSEMINATION TO THE PUBLIC.
2
Ticket Process Overview
Vendor
Producer
Selects product and rate
class
Completes application
packet
Prepares client for
teleinterview and exam
Schedules exam
QCs form then
eSubmits
Logs into eStation
Checks status
Enters data and eSigns
Delivers application
packet for signatures
FOR
PRODUCER
USE –ONLY.
NOT
FOR DISSEMINATION
TO THE PUBLIC
FOR INTERNAL
USE ONLY
NOT FOR
DISSEMINATION
TO THE PUBLIC.
New Business
Submitted for
underwriting
decision
If approved,
policy
delivered
3
Online Process
Licensed Agent
determines right
product & rate
class for client
Agent enters client
information on
AG Quick Ticket*
■
■
AG Select-a-Term:
15 & 20 – 30 years
■
Log onto
eStation
■
AG ROP Select-a-Term:
20 – 35 years
■
Enter the client’s
information
■
AG Secure Lifetime GUL: ■
Fixed UL with Guarantees
■
Not available at initial
roll-out: US Life products,
replacements, separate
owners/payers
Ticket submitted
electronically to
vendor
■
Explain the next
steps to the
client outlining
the teleinterview
and paramedical
exam process
All required
fields must be
completed
Ticket
submitted to
vendor for
fulfillment
Vendor contacts
client
■
Client contacted
in 24 hours
■
If no contact is
made, follow-up
every 26 hours
up to 7 days
■
Agency notified
after 7 days if no
contact is made
*AG Quick Ticket online application process is an Ebix LifeSpeed product
FOR
PRODUCER
USE –ONLY.
NOT
FOR DISSEMINATION
TO THE PUBLIC
FOR INTERNAL
USE ONLY
NOT FOR
DISSEMINATION
TO THE PUBLIC.
4
Online Process, continued
Paramedical
exam
scheduled
Telephone
interview
■
Application packet
completed
■
Exam takes
place at client’s
home, place of
business or at
an ExamOne
branch office.
Scrubs forms
and images to
American
General
Examiner
delivers forms
for signatures
■
■
FOR
PRODUCER
USE –ONLY.
NOT
FOR DISSEMINATION
TO THE PUBLIC
FOR INTERNAL
USE ONLY
NOT FOR
DISSEMINATION
TO THE PUBLIC.
Application
packet
provided to the
client for
review and
signatures
Examiner
performs exam
■
Application
packet checked
for
completeness
■
Application
packet images
sent to
American
General
5
eStation and LifeSpeed
FOR
PRODUCER
USE –ONLY.
NOT
FOR DISSEMINATION
TO THE PUBLIC
FOR INTERNAL
USE ONLY
NOT FOR
DISSEMINATION
TO THE PUBLIC.
6
Monitor Ticket Status
To monitor the status of a submitted ticket
http://estation.americangeneral.com
http://www.examone.com/agents-agencies
FOR
PRODUCER
USE –ONLY.
NOT
FOR DISSEMINATION
TO THE PUBLIC
FOR INTERNAL
USE ONLY
NOT FOR
DISSEMINATION
TO THE PUBLIC.
7
Marketing Support
Video
Support materials
Producer Guide
Client Prep Guide
Quick Reference Guide
FOR INTERNAL USE ONLY – NOT FOR DISSEMINATION TO THE PUBLIC.
8
Coming soon…
Sending unsigned quote/illustration image to ExamOne
Ticket status communication to upline agency
Via email push or status feed to agency management system
Connection from Quoting and Illustration tools into AG Quick Ticket
Adding NY/USL apps
FOR
PRODUCER
USE –ONLY.
NOT
FOR DISSEMINATION
TO THE PUBLIC
FOR INTERNAL
USE ONLY
NOT FOR
DISSEMINATION
TO THE PUBLIC.
9
FOR
PRODUCER
USE –ONLY.
NOT
FOR DISSEMINATION
TO THE PUBLIC
FOR INTERNAL
USE ONLY
NOT FOR
DISSEMINATION
TO THE PUBLIC.
10
Important Information
Policies issued by:
American General Life Insurance Company (AGL)
2727-A Allen Parkway, Houston, TX 77019
The United States Life Insurance Company in the City of New York (USL)
One World Financial Center, 200 Liberty Street, New York, NY 10281
AG Secure Lifetime GUL Policy Form Number 10460, ICC-10460; AG Select-a-Term Policy Form
Number 07007, ICC-07007; AG ROP Select-a-Term Policy Form Number 10001. The
underwriting risks, financial and contractual obligations and support functions associated with the
products issued by AGL or USL are the issuing insurer’s responsibility. Guarantees are subject to
the claims-paying ability of the issuing insurance company. USL is authorized to conduct
insurance business in New York. Policies and riders not available in all states. American General
Life Companies, www.americangeneral.com, is the marketing name for a group of affiliated
domestic life insurers, including AGL and USL.
©2012. All rights reserved.
AGLC105752
FOR
PRODUCER
USE –ONLY.
NOT
FOR DISSEMINATION
TO THE PUBLIC
FOR INTERNAL
USE ONLY
NOT FOR
DISSEMINATION
TO THE PUBLIC.
11
