CAH Technology Office
Technology Office
Technology
Support
Network and
Security Support
Web,
Programming and
Communication
Research
•Provides hardware and software •Provides server maintenance
•Provides Web site design and
•Provides consultation on
support and troubleshooting
and configuration
support
research initiatives
•Provides loaner hardware
•Provides user accounts and
•Promotes news and events
•Provides customized software
•Provides hardware setup and
share access levels
•Designs databases
and configurations
workstation file transfers
•Provides security
•Provides Web forms and Web
•Supports the Special Projects
implementation
application programming
Lab
CAH Technology Office
Technology Support
cahtech@mail.ucf.edu
407‐823‐2719
Web, Programming & Communication
cahweb@mail.ucf.edu
407-823-3450
o John Lazar†, Supervisor
lazar@mail.ucf.edu
407‐823‐0993
o Matthew Dunn†, madunn@mail.ucf.edu
o Joseph
LaLiberte†
o Bryce Jackson†, bjjackso@mail.ucf.edu
o Lin Jackson, lmjackso@mail.ucf.edu
o Christian Hernandez
Network & Security, 407-823-2478
o JT Razdai
o John Turner†, jmturner@mail.ucf.edu
o Jacob Skinner
o Kristen Hugo
Research, 407-823-3450
o Steven Thomas
o Bryce Jackson†, bjjackso@mail.ucf.edu
o Tulsi Parikh
o John Turner†, jmturner@mail.ucf.edu
† Full-time
Policy Implementation
•
Current progress report
o Departments are partially on the domain
o IT Liaisons and Content Managers are assigned
o Procedures are being established
•
Next steps
o Setup meetings with departments to discuss
scheduling and process
o Work out isolated issues
o Reexamine evolving policy
Examples: Center for Distributed Learning,
Regional Campuses, Reexamination Cycle
Policy Benefits
•
Two-way centralized point of contact for staff/faculty and the Technology Office
o IT Liaisons and Content Managers
•
•
•
•
Quality assurance of hardware and software purchases
Secure network file shares
Protection of individual workstations
Consistency of service, support and communication
Licensing
•
•
All software that runs on university machines must have valid licenses
Three types of licensing:
o Purchased by Dean’s Office
Maintained by CAH Technology Support
Example: Symantec Anti-Virus
o Purchased by Dean's Office in conjunction with the department
Maintained by CAH Technology Support
Example: Microsoft Office
o Purchased and maintained by the department
Examples: Adobe Photoshop, Adobe Acrobat.
•
Adobe and other 3rd party licensed products must be purchased and records
maintained by the department.
Licensing (cont.)
Legacy Software
•
If a computer is rebuilt, and there is no documented license associated with that
computer or user, Technology Support will re-install that software on the rebuild
if the following criteria are met:
o Technology Support has determined that the software was previously
installed on the computer
o It serves a valid work-related purpose
o We have access to the software and serial key to activate the software.
Adobe and other 3rd party licensed products must be purchased and records
maintained by the department
o Technology Support will not upgrade any version of any program if we cannot
verify a purchased license
o More information on software licensing is available on page 11 of the
Technology Policy
Purchasing
All computer related hardware, which will be supported by Technology Support,
must fall under one of the following scenarios:
•
•
•
•
It is a supported device found on page 12 of the CAH Technology Policy
It is a legacy device that has been supported by Technology Support prior to
the enactment of the policy
It is approved by the CAH Technology Office
It doesn’t exceed the supported hardware limit per user
o One desktop workstation and one laptop
Work Requests
•
All work order requests must be initiated by:
o Calling the Technology Support Help Desk at 3-2719
o E-mail to cahtech@mail.ucf.edu
o Non-emergency work requests should be submitted by e-mail for
documentation purposes
•
Who can submit a work order to the Technology Support Help Desk?
o Anyone. . . all faculty and staff that are full or part-time can make a request -except for multi-user machines, work orders for multi-user machines must be
submitted by the IT Liaison
o All e-mail requests must come from a valid ucf.edu address
Work Requests (cont.)
•
•
•
When not immediately available, technicians will schedule an appointment
Issues may be redirected to the appropriate units
Example: Office of Instructional Resources, Division of Computer Services and
Telecommunications, Network and Security Support, or Web, Programming and
Communication
List of buildings, classrooms and labs supported by Technology Support is found
on page 13 of the Technology Policy.
Network and Security Support
•
What is Active Directory?
o What does this mean for me?
o Benefits/Limitations
•
File Server
o Improved access and security
o Limitations
•
Security
o Anti-Virus
o University security guidelines
Web Requests
•
•
•
•
The CAH Web Policy is available online at technology.cah.ucf.edu
Updates should be submitted via e-mail by department’s Content Manager
All Web requests must be sent to cahweb@mail.ucf.edu
Content must follow university brand standards
o UCF Style Guide
o UCF Graphic Standards
o Associated Press Stylebook
•
Help the Web, Programming and Communication group promote the college and
its departments by submitting news and events to your Content Manager
Questions? – and Thanks!