Developing a Strong Working Knowledge of
Academic Support Services and Referral Processes
Dr. Cynthia Wolf Johnson, Associate Provost for Academic Services
Mrs. Shonta Le Master, Director, CLAS Advising Center
Mr. Howard Simms, Associate Director, University Advising Center
Expectations For The Session
Introduce student resources to new faculty/staff advisors
Re-familiarize seasoned faculty/staff advisors with student
resources
 Introduce referral processes that will encourage students to
follow through and take action
 Collaborate with fellow faculty/staff advisors on effective referral
processes and previous advising experiences
Others expectations?
Scenario #1
Paul is not doing well in his pursuit of the engineering major. He
finds calculus hard to comprehend. He has been to Supplemental
Instruction and tutoring. He needs to find a major more suited to his
skills, interests and aptitude.
Scenario #1
Paul is not doing well in his pursuit of the
engineering major. He finds calculus hard to
comprehend. He has been to Supplemental
Instruction and tutoring. He needs to find a
major more suited to his skills, interests and
aptitude.
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Career Assessments – Focus II, Strong Interest Inventory, MBTI
Career Advisor by Academic Discipline
Scenario #2
Hannah is currently declared in a major. She finds it interesting.
It is a “good fit” for her. She wants to know what types of
careers her major will allow her to pursue upon graduation.
Scenario #2
Hannah is currently declared in a major. She finds it interesting.
It is a “good fit” for her. She wants to know what types of
careers her major will allow her to pursue upon graduation.
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Career Advisor by Academic Discipline
WCIDWAMIs and more
Experiential Learning (Co-Ops , Service
Learning, 49erships, Internships, etc.)
Consult with Faculty in Field of Study
Academic Professional Student
Organizations
Scenario #3
Matthew applied for financial aid in February. He
did not qualify for any assistance at that time. It is
now the first day of school for the fall semester.
He just received a phone call from his mother. He
learned that his father was just laid off from Bank
of America. He is now worried that he will be
unable to complete his education.
Scenario #3
Matthew applied for financial aid in February. He did not qualify for any
assistance at that time. It is now the first day of school for the fall
semester. He just received a phone call from his mother. He learned
that his father was just laid off from Bank of America. He is now
worried that he will be unable to complete his education.
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Financial Aid website (finaid.uncc.edu) can answer most questions
Each student is assigned a Financial Aid Counselor
Information at “the window”
Residency Determination Office (resdetermination.uncc.edu)
On-campus employment opportunities (hr.uncc.edu/students)
University Career Center
 Job Location and Development Program (JLD)
 University Professional Internship Program (UPIP)
Scenario #4
Raven is an entering freshman. She is having trouble
adjusting to the academic demands of college. She is
a full-time student, taking 15 credit hours. She also
has a work-study job in the Library, working 20
hours a week.
Scenario #4
Raven is an entering freshman. She is having trouble
adjusting to the academic demands of college. She is
a full-time student, taking 15 credit hours. She also
has a work-study job in the Library, working 20
hours a week.
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University Center for Academic Excellence
Begin with an Individual Consultation
Study Skills Assessment / Learning and Study Strategies
Inventory (LASSI)
Tutorial Services /Supplemental Instruction (SI)
Building Educational Strengths and Talents (B.E.S.T.)
Study Smarter Workshops
Students Obtaining Success Peer Mentoring
Scenario #5
You receive an email from Brian. He has registered for all of
his classes for the upcoming semester except for one. He has
tried several times, but the system will not allow him to do so.
Scenario #5
You receive an email
from Brian. He has
registered for all of his
classes for the
upcoming semester
except for one. He
has tried several times,
but the system will not
allow him to do so.
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Have the student:
Double-check the error
message after registration
attempt in Banner Self
Service
Review the Error Code on
the Office of the Registrar
Website
Contact Registrar’s Office if
problem continues
Scenario #6
Sarah came to your office for advising. She left your office with a list
of courses and her appointment time for registration. She is sitting
in front of the computer when her registration opens. She logs in
and tries to register. She is unable to do so. Upon further
investigation, she finds that she has a hold.
Scenario #6
Sarah came to your office for advising. She left your
office with a list of courses and her appointment time
for registration. She is sitting in front of the computer
when her registration opens. She logs in and tries to
register. She is unable to do so. Upon further
investigation, she finds that she has a hold.
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Have the student:
Confirm the type of
registration hold on account
Take care of situation
immediately to avoid late
registration
Scenario #7
Seth has Ds and Fs in all of his classes at
mid-term. You ask to meet with him to
form a plan of action for the rest of the
semester. During your conversation, you
learn that Seth is an Iraq War Veteran. He
spent 2 years in combat on the frontline.
Now that he has returned home, he is
having issues adjusting to civilian life and
school.
Scenario #7
Seth has Ds and Fs in all of his classes at mid-term. You
ask to meet with him to form a plan of action for the rest
of the semester. During your conversation, you learn that
Seth is an Iraq War Veteran. He spent 2 years in combat on
the frontline. Now that he has returned home, he is having
issues adjusting to civilian life and school.
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University Counseling Center: crisis intervention vs. individual consult; 12 sessions per year
University Center for Academic Excellence (UCAE)
G.I. Bill Issues: classes, funds, compliance on major and credit hours per semester
Veterans Student Services Office: social interactions/additional resources; Veterans Club
Disability Services Office (ODS): if student self-discloses a disability or condition, refer to
ODS; documentation needed; register with office prior to
accommodation provisions
Scenario #8
Brittany is a Political Science major. She enjoys the
content of her courses, but does not see herself pursuing
a career that would allow her to use what she is learning.
She thinks she wants to change her Political Science major
to a minor. She has long had a passion for Chemistry, so
she is considering that major. She took Business classes
in high school and enjoyed the Accounting classes, in
particular. She is considering earning a degree in
Accounting.
Scenario #8
Brittany is a Political Science major. She enjoys the content of her
courses, but does not see herself pursuing a career that would allow
her to use what she is learning. She thinks she wants to change her
Political Science major to a minor. She has long had a passion for
Chemistry, so she is considering that major. She took Business classes
in high school and enjoyed the Accounting classes, in particular. She
is considering earning a degree in Accounting.
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University Advising Center (UAC): transitional student
advising center; seasonal walk-in advising available during year
( students need to acknowledge intent )
UAC is not an office intended to remove holds arbitrarily
It is a good practice to keep departmental webpages up-to-date
with advising forms and curriculum changes
NEW Withdrawal Policy
Effective Fall 2014
http://provost.uncc.edu/policies/withdrawals
Key Tools for Advisors
Academic Support and Referrals
 UNC Charlotte Academic Policy: Withdrawals (Undergraduate Students)
http://provost.uncc.edu/policies/withdrawals
 Central Advising website for UNC Charlotte: advising.uncc.edu
 Advisor Section of Central Advising website: advising.uncc.edu/advisor
 Advisor Toolkit and Manual: advising.uncc.edu/advisor/toolkit
 UNC Charlotte: Summary of Support Services for Students
advising.uncc.edu/sites/advising.uncc.edu/files/media/Academic-Support-Services.pdf
 University Advising Center: advisingcenter.uncc.edu
 Academic Plans of Study: https://academics.uncc.edu/undergraduate-majors
 Undergraduate and Graduate Catalogs: catalog.uncc.edu
QUESTIONS
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